C Hotel by Carmen's, BW Premier Collection
Lowest prices for your stay
Lock in the lowest price from these sites
Booking.comUS$135
Hotels.comUS$134
PricelineUS$135
TravelocityUS$134
Trip.comUS$135
StayForLongUS$159
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (428)428
Room & Suite (165)
Dining (20)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 25 hotels in Hamilton
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western welcomes you to the Premier life. At the C Hotel By Carmen's, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Hamilton, ON the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Hiking
Business Centre with Internet Access
Electric vehicle charging station
Street parking
Wifi
Indoor pool
Restaurant
Snack bar
Bowling offsite
Patio
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Iron
Microwave
Refrigerator
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
45Car recommended
Grade: 45 out of 100
14Restaurantswithin 1 km
5Attractionswithin 1 km
1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9 Canada
Getting there
Rental CarsSee car hire from US$39/day
1113Reviews16Q+A100Room tips
Reviews
Traveller rating
- 869
- 166
- 30
- 21
- 27
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The hotel rooms are beautiful and I love that they are named after actors. Our bathroom fan didn't work so it didn't make things enjoyable to have stinkiness invade the whole room, I'll leave out the extra details. We did room service and I spent $140 on food plus the additional fee to have the food brought to our room. The prices are high for food and the quality of food wasn't up to par with the amount of money spent. The calzone was super spicy and overfilled with too much food and soggy. I wouldn't have minded spending the full amount as long as the food was up to par. The service to bring food to our room was great, no issues on that end.
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Maheela made our stay amazing! When rain derailed our plans, Maheela went above and beyond to recommend alternative activities and events. The room and amenities were great, and the customer service was excellent! We had a wonderful experience and highly recommend this hotel for family fun and relaxation. Five and a half stars out of five!
Read more
Date of stay: July 2023Trip type: Travelled with family
Room Tip: The rooms are Italian themed - we stayed in the Stallone suite.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you Susan R, for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having you with us. We consider staff members like Guest Services Supervisor Maleeha some of our most valuable assets. She will be pleased that you acknowledged her efforts. We look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the first meeting with Terry to the actual wedding day, the people at the C Hotel were amazing. Everything was great and for the few hiccups it was taken care of immediately. Highly recommend to anyone looking for a one stop shop. We didn't have to stress on the day of the wedding. Thank you for making this day wonderful and memorable for my daughter and new son-in-law.
Read more
Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded 2 weeks ago
Thank you Paulinebk5104UE, Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. Yours in Hospitality, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a pleasure to stay at C Hotel by Carman’s for an evening. We were able to charge our car overnight, I had access to a clean and modern laundry room, and even enjoyed a fresh cappuccino while I waited. Staff was excellent. There are various opportunities for shopping and dining very close. Would heartily recommend.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded 2 weeks ago
Thank you bethschmidt09,for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay. We certainly enjoyed having you with us. We look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had the jacuzzi room with a disappointing jacuzzi. Tub would only blow on high and drain couldn’t hold the water in. Constantly refilling.. over and over. Disappointed we stayed here for our 25th Anniversary
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded 5 weeks ago
Thank you for your precious comments as they play an important role in our continued efforts to improve our service and products. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Rest assured I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Our aim is to ensure that all guests experience a comfortable and enjoyable time while with us. Our maintenance team will be investigating your Jacuzzi issue if you can provide more information about the room you’re in by emailing me at jsabido@carmenshotel.com. Please contact a member of guest services 24/7 for any issues during your future stay to ensure we are given the opportunity to address them prior to check out. On behalf of our entire staff at C Hotel by Carmen's, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference when your travels bring you back to the area!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful Hotel, Clean Modern, excellent rooms, and excellent staff Great access to Parkways and Highways, making it easy to get to many attractions in the city. didint get to check out the on-site resturant during this stay, however prices looked reasonable for fine dining.
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Aug 23, 2023
Thank you for taking the time out of your busy schedule Wade-Morley to write such a complimentary review. It was our pleasure to be your hosts at the C Hotel by Carmen's. I am truly pleased that you enjoyed your time with us! We look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was friendly and all had an amazing attitude. Love this hotel, one of my favorite's to stay at and will be back in the future for sure. the restaurant was amazing, great food at great prices
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you 874danny, for your kind review. It was our pleasure to welcome you back and be your hosts at the C Hotel by Carmen's. We appreciate your loyalty and look forward to welcoming you back. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in an excellent location, quiet, near many local amenities, and central to regional attractions. The room was sufficiently spacious and immaculately kept, but the walk-in shower was an obstacle to my partner and me. We are in our 70s and we couldn't use the shower because it had no bars to hold onto inside the enclosure. Also, adjusting the waterfall shower appeared impossible. The shower head was mounted at least 9 feet from the floor, and the tap for adjusting the water temperature was about a foot or less from the floor. In between was the valve for adjusting the water temperature. We were physically unable to safely work the shower, and we had no bars to hold onto while showering. A major reason for choosing this hotel was the restaurant on the premises. I was disappointed that it was closed on Monday and Tuesday. All other factors considered, it was good lodgings. Staff was attentive and cordial. I would stay there again if there was a room with a shower I could use, and the restaurant was open.…
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you for taking the time to share your experience with us and others Paula K, While I am very happy to see that your overall impression was positive. I am sorry to read of the inconveniences experienced with your shower. You may wish to consider booking one of our accessible featured rooms for your next visit, which will assist with the hand rails you desired. Yours in Hospitality, Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Absolutely beautiful place to go. We had a good service and the theme of the room are original and unique, we had Capra. The kids enjoyed the beautiful pool. There is coffee at second floor which is a good idea. I absolutely recommend this hotel. The only disappointment is the restaurant was closed that day.
Read more
Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you for your kind feedback regarding your recent stay at our property. It was our pleasure to be your hosts at the C Hotel by Carmen's. I am truly pleased that you enjoyed your time with us! From all of us at the hotel, thank you for choosing to stay with us. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a beautiful hotel and an amazing venue for a wedding. Attended my nephew's wedding in the banquet building and everything was perfect. I loved the C-Hotel and all the themed rooms and the decor as well. We stayed in the Madonna room. The only thing was it was right by the elevator and there were several weddings that night so at 1am when they all let out it was extremely loud for 2 hours since the walls are paper thin. I recommend to ask to not get a room by the elevator corridor. Also the front desk clerk was extremely unprofessional and unfriendly. She did not welcome us or tell us where anything was or that there was a pool or the hours. I knew there was a pool because I researched the website. She barked at me: driver's licence and credit card. She also did not even direct us to the amenities or the elevator. For such an upscale hotel you should really make sure you have the right kind of person being your first point of contact with the customer.…
Read more
Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you for your feedback Just T, I am pleased to read that you had an amazing experience at your nephew's wedding. I am disappointed we failed to give you the customer service at checking that we strive for with all our guests – the type of service we pride ourselves in and are typically known for. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. Staff have also been made aware of your comments and we will all take immediate corrective action. We do hope to be able to welcome you back where I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$159 - US$215 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Premier C Hotel By Carmen's
LOCATION
CanadaOntarioHamilton
NUMBER OF ROOMS
52
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingC Hotel by Carmen's, BW Premier Collection - UPDATED 2023 Prices, Reviews & Photos (Hamilton, Ontario) - Tripadvisor
Frequently Asked Questions about C Hotel by Carmen's, BW Premier Collection
Which popular attractions are close to C Hotel by Carmen's, BW Premier Collection?
Nearby attractions include Albion Falls (0.8 km), SilverCity Hamilton Mountain Cinemas (1.1 km), and Splitsville Hamilton (0.2 km).
What are some of the property amenities at C Hotel by Carmen's, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at C Hotel by Carmen's, BW Premier Collection?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at C Hotel by Carmen's, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at C Hotel by Carmen's, BW Premier Collection?
Yes, free parking and street parking are available to guests.
What are some restaurants close to C Hotel by Carmen's, BW Premier Collection?
Conveniently located restaurants include Baci Ristorante, Milestones Hamilton Red Hill, and Donut Diner.
Are there opportunities to exercise at C Hotel by Carmen's, BW Premier Collection?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at C Hotel by Carmen's, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does C Hotel by Carmen's, BW Premier Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at C Hotel by Carmen's, BW Premier Collection?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Filipino.
Are there any historical sites close to C Hotel by Carmen's, BW Premier Collection?
Many travellers enjoy visiting Whitehern Historic House and Garden (7.8 km) and The Cotton Factory (7.4 km).