C Hotel By Carmen's, BW Premier Collection

Traveller (238)
Outside View
Room & Suite (167)
Baci Ristorante at the BEST WESTERN PREMIER C Hotel By Carmen's
Dining (20)
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Fully refundable before Fri, Apr 26
No prepayment needed
C$170
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About

4.5
#2 of 24 hotels in Hamilton
4.4 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Travellers' Choice
Best Western welcomes you to the Premier life. At the C Hotel By Carmen's, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Hamilton,ON the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Hiking
Business Centre with Internet Access
Electric vehicle charging station
Street parking
Wifi
Indoor pool
Restaurant
Snack bar
Bowling offsite
Patio
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Coffee / tea maker
Kitchenette
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night

Location

1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9 Canada
4.5
4.5 of 5 bubbles1,139 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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C Hotel By Carmen's, BW Premier Collection, is widely recognized for maintaining exceptionally high standards of cleanliness, with guests repeatedly commending its spotless rooms and pristine facilities. The unique and beautifully themed rooms, complete with European flair and tasteful decor, are often highlighted by travelers, although a few have mentioned noise concerns. The hotel's extensive amenities, including diverse dining options and complimentary laundry services, are popular among families and receive high praise for enhancing guest experiences. Visitors also find great value in the reasonable pricing, and the professional, helpful staff earns rave reviews for their attentive service.
Atmosphere
Charming
Rooms
Well-designed
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant
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Detailed Reviews
Paula K wrote a review Aug 2023
St. Catharines, Canada63 contributions20 helpful votes
4.0 of 5 bubbles
This hotel is in an excellent location, quiet, near many local amenities, and central to regional attractions.

The room was sufficiently spacious and immaculately kept, but the walk-in shower was an obstacle to my partner and me.

We are in our 70s and we couldn't use the shower because it had no bars to hold onto inside the enclosure. Also, adjusting the waterfall shower appeared impossible. The shower head was mounted at least 9 feet from the floor, and the tap for adjusting the water temperature was about a foot or less from the floor. In between was the valve for adjusting the water temperature. We were physically unable to safely work the shower, and we had no bars to hold onto while showering.

A major reason for choosing this hotel was the restaurant on the premises. I was disappointed that it was closed on Monday and Tuesday.

All other factors considered, it was good lodgings. Staff was attentive and cordial. I would stay there again if there was a room with a shower I could use, and the restaurant was open.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you for taking the time to share your experience with us and others Paula K, While I am very happy to see that your overall impression was positive. I am sorry to read of the inconveniences experienced with your shower. You may wish to consider booking one of our accessible featured rooms for your next visit, which will assist with the hand rails you desired. Yours in Hospitality, Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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Cherron14 wrote a review Feb 2022
Paris, Canada1 contribution
2.0 of 5 bubbles
We got married at this hotel in 2017. We returned back for a one night stay in there most expensive room for 5 year anniversary. We have two little ones and don’t splurge like this often so we’re very excited. My husband called to let them know that we were celebrating our 5 year anniversary and that we were married in that very hotel! We were very excited. They emailed us a package of romance add ons we could do but we emailed back saying that we would pass and we were just telling them as most places like to know when you are celebrating something. They emailed back saying that they would be providing us some extras in the room because of the celebration. When we arrived no one wished us a happy anniversary. We were there to celebrate our 5th wedding anniversary. We literally got married at the hotel 5 years ago and spent over 20 grand on a wedding there. We let them know that it was our anniversary on booking and they said we could pay for some romance package. I told them we didn’t want to spend on extras and we were just informing them to let them know as most places we have been to like to celebrate big occasions with you. Especially since we were married at the hotel. They said they would put a few extras in our room. When we arrived, no one even mentioned our anniversary or said happy anniversary. Nothing was in our room as promised. The hall was littered with food and food trays that no one removed our whole stay. Children were running up and down the halls screaming. We had loud noises above us all night. Pushing chairs and screaming. Someone knocked at our door twice in the middle of the night. It was an awful experience. Honestly ruined our anniversary experience. We were very happy with our experience 5 years ago when we were married at the hotel but not anymore. It was a nightmare.
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Review collected in partnership with Best Western
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Graham, General Manager at C Hotel By Carmen's, BW Premier Collection
Responded Feb 8, 2022
Dear Cherron14, Thank you for taking the time to provide a review based on your last experience with us. We are sorry to learn the issue that you have experienced during you stay. I would like to firstly extend to you my sincere apologies for the inconvenience this may cause you. Rest assured I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please see previous email for a special offer. Thank you again for taking the time to share your feedback with us and we hope you will come back and see us again soon. Sincerely, Joseph Sabido Guest Services Manager
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pantheracaa wrote a review Oct 2022
Grimsby, Canada102 contributions42 helpful votes
5.0 of 5 bubbles
very nice hotel experience. this was our first stay at this location we have stayed at many hotels throughout North America South and Central America as well as many of the Caribbean Islands usually at 5 star and specialty boutique hotels. the hotel was nice our room very large (deniro) beds comfortable and a wonderful hot beverage dispenser on the 2nd floor offering everything from espresso cappuccino to hot chocolates I definitely recommend this hotel if you need to stay in hamilton
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Oct 27, 2022
Thank you pantheracaa, Your comments on our property were most generous. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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Sherri Cooper wrote a review Sep 2020
Leduc, Alberta, Canada6 contributions1 helpful vote
5.0 of 5 bubbles
We stayed at the hotel for a wedding function and found it to be quite reasonably priced. The rooms were very clean and the beds were extremely comfortable. The best part of our stay was the customer service. At the lounge, we were greeted by a very friendly server who was quick to serve us with our bottle of wine for our room. Upon check out, I had wanted to use a gift card but had neglected to register it so the guest services manager actually registered my card for me and then processed it without any complaint! I was so grateful that she did that for me. All in all, my expectations were exceeded in all aspects of my stay at this wonderful hotel. Highly recommended.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Mercanti, General Manager at C Hotel By Carmen's, BW Premier Collection
Responded Sep 22, 2020
Thank you MLady_C, for taking the time to share your feedback with us and others. I am delighted you enjoyed your experience and it was an absolute pleasure assisting you with your travel card. It is always gratifying to know that our efforts are effective and appreciated. We all appreciate your patronage and look forward to your return. Sincerely, Tanya Risidore, Guest Services Manager
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rhondamarie2022 wrote a review Oct 2022
Calgary, Canada1 contribution
5.0 of 5 bubbles
We stayed here only one night but would have stayed longer if I did not have to come back to Calgary next day. Room exceeded all expectations priced reasonable way clean and classy . Room had fire place jacuzzi tub, seating area for lounging and dinning dou le sink ser up extra pillow and blanket in your closet fridge microwave and stand up shower in privacy settings also even had a DVD player
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Review collected in partnership with Best Western
Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
susanaquerida wrote a review Oct 2023
Vancouver, Canada448 contributions190 helpful votes
2.0 of 5 bubbles
Worst sleep ever. Noise from wedding on roof made sleep before midnight next to impossible. Staff were not sympathetic. “This is an event hotel” front desk said. Best we can offer is to ask the dj to close the doors to their event room. Not very helpful. We have weddings every weekend,they said so it doesn’t get better. Nice furnishings but if you can’t sleep, what’s the point?
Not at all recommended for a convention or business traveller.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Oct 15, 2023
Dear Susan W, Thank you for your comments concerning your stay at the C Hotel by Carmen’s. I appreciate you taking the time and hope you will accept my apologies for the inconvenience you experienced. I have investigated your comments and made our staff aware of them. We will all take immediate corrective action. We do appreciate your patronage and hope you will in fact stay with us again the next time you are in Hamilton. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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cwarren11 wrote a review Jun 2021
Chatham-Kent, Canada1 contribution
5.0 of 5 bubbles
This Hotel will not disappoint. Great friendly services. Great value, and theme rooms were a fun touch. We stayed in the Pacino room and my nine years old stated "this is luxury". The coffee machine on the 2nd floor was an awesome way to start the day with a latte, americano, or hot chocolate for the kids. over all highly recommend this hotel. Also, if you do go be sure to Dine at Baci as the deserts are absolutely divine.
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Review collected in partnership with Best Western
Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Graham, General Manager at C Hotel By Carmen's, BW Premier Collection
Responded Jun 7, 2021
Thank you cwarren11, It was our pleasure to be your hosts at the Best Western Premier C Hotel by Carmen’s I am truly pleased that you enjoyed your time with us! From all of us at the hotel, thank you so much for staying with us. Sincerely, Joseph Sabido Guest Services Manager
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Rayna2020 wrote a review Jan 2020
Hamilton, Canada1 contribution
4.0 of 5 bubbles
Nice hotel with friendly staff. Very comfortable and clean room. No housecoat or slippers provided so bring your own. Hotel restaurant closed New Year’s Day so can’t comment on the service there. The heater and room fridge were on the noisy side but I have very sensitive hearing; most people would likely not notice. Blind on window was light filtering not blocking, if you wanted very dark room during sunup. Bed super comfortable! Very clean room!
Could have brighter lighting, one window was smaller than usual for a hotel room.
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Review collected in partnership with Best Western
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe M, Owner at C Hotel By Carmen's, BW Premier Collection
Responded Jan 2, 2020
Thank you Rayna2020, We encourage all our guests to reach out to a member of Guest Services 24/7 during their stay for anything that may be a miss. Please note robes and slippers are available upon request. While our black out blinds are sometimes missed, we will be sure to investigate further to see if this room in particular needs to be addressed. We hope to be able to welcome you back in the near future. Kind Regards, Tanya Risidore, Guest Services Manager
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Katherine H wrote a review Oct 2022
Cheltenham, ON19 contributions11 helpful votes
1.0 of 5 bubbles
We were so excited to have gotten a suite at this location for my brother's wedding, but I ended up regretting staying here. The "Suite" was an oversized room instead of two rooms. We need a suite so that we can enjoy travelling with our small child. The staff at check in made my small child and husband wait for an hour because they wouldn't let him check in with a debit card and had to wait for me. The pool is super cold and the shower beside it is FREEZING. The water pressure in the shower at the room is non-existent and the water was barely warm. Definitely NOT worth the price we paid for the room.

Only brights spots were the restaurant and one concierge who helped us with our TV remote. She went above and beyond and even brought us a bag of treats for our trouble. The restaurant food is amazing and the staff are great.
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Review collected in partnership with Best Western
Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Oct 27, 2022
Thank you for sharing your feedback with us Katherine H, We are sorry to read of any delay with the check in process due to our Credit Card only policy. We do see that your original room choice was for a single king as outlined in your confirmation letter. I was pleased to see even with the limited rooms available at checkin, we were able to provide a complimentary upgrade to a grand king which included a pullout sofa. We are sorry all larger suites were booked. Sincerely, Joseph Sabido, Guest Services Manager
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halimchamat wrote a review Feb 2020
Hamilton, Canada1 contribution
4.0 of 5 bubbles
Same as above. Room was very clean and neat and people were very friendly. Location is in the middle of so many attracted places. I wish if sound proof would be better especially when doors are to close and people in the corridor are talking they can be heard while we are inside the room.
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Review collected in partnership with Best Western
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe M, Owner at C Hotel By Carmen's, BW Premier Collection
Responded Feb 5, 2020
Thank you for your feedback halimchamat regarding your recent stay. While pleased your overall experience was enjoyed, we are sorry to hear of any inconveniences with corridor noise. To ensure satisfaction in the future we kindly ask that a member of Guest Services is notified of any distributive noise that may occur after 11:00pm, so security has the opportunity to address it prior to your departure. Kindest Regards, Tanya Risidore, Guest Services Manager
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Answer from Joseph Sabido
Hamilton, Canada3 contributions1 helpful vote
The hotel has an Italian Restaurant onsite (Baci Ristorante) Monday 7a.m.–9p.m. Tuesday 7a.m.–9p.m. Wednesday 7a.m.–9p.m. Thursday 7a.m.–9p.m. Friday 7a.m.–10p.m. Saturday 7a.m.–10p.m. Sunday 7a.m.–9p.m.
Answer from Tanya R
Hello, There is no longer a hot tub on site, it has been permanently closed.
Jolie asked a question Aug 2017
27 contributions6 helpful votes
Has anyone had issues with bed bugs at this hotel?
Answer from Joseph Sabido
Hamilton, Canada3 contributions1 helpful vote
We can appreciate your inquiry. Our cleaning practices are of the highest standard. Once our rooms are cleaned they are still not sold until inspected thoroughly and by black light. We hope to see you soon.
lisacher asked a question Jan 2017
Brandon, Canada155 contributions31 helpful votes
Is there an airport shuttle?
Answer from Joseph Sabido
Hamilton, Canada3 contributions1 helpful vote
Thank you for your inquiry. Regrettably, we do not offer shuttle service. However, any member of our team can assist you with alternate travel services, such as; Taxi, Go Bus/Train services, Airway Travels. Regards, Sara Graham Director of Hotel Operations
Katie m asked a question Sep 2016
Cochrane, Canada15 contributions8 helpful votes
how close are you to the hamilton airport.
Answer from Joe M
Hamilton, Canada7 contributions4 helpful votes
All the responses are correct. It's approximately 20 minutes away.
susanaquerida wrote a tip Oct 2023
Vancouver, Canada448 contributions190 helpful votes
2.0 of 5 bubbles
"Not recommended"
Read full review
sr70 wrote a tip Jul 2023
Asheville, North Carolina42 contributions30 helpful votes
5.0 of 5 bubbles
"The rooms are Italian themed - we stayed in the Stallone suite."
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Kevin M wrote a tip Jun 2023
1 contribution
5.0 of 5 bubbles
"No complaints whatsoever! Glad I found this place."
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Marc T wrote a tip Aug 2022
Sarnia, Canada54 contributions37 helpful votes
3.0 of 5 bubbles
"Keep an eye on your room charges. This hotel charged me multiple times for a 1 night stay. I didn’t charge anything to my room!"
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Denise M wrote a tip May 2022
Ontario, Canada34 contributions10 helpful votes
4.0 of 5 bubbles
"Take advantage of the room facilities, fridge, etc and take your own breakfast requirements."
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Not the right property for you?
There are more places to choose from in the Hamilton area.
PRICE RANGE
C$193 - C$274 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Premier C Hotel By Carmen's
LOCATION
CanadaOntarioHamilton
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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