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C Hotel by Carmen's, BW Premier Collection

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1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9 Canada
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US$188
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Traveller (220)
Room & Suite (91)
Dining (19)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
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Updated 22-05-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22-05-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 22 hotels in Hamilton
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western welcomes you to the Premier life. At the C Hotel By Carmen's, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Hamilton, ON the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Electric vehicle charging station
Street parking
Wifi
Indoor pool
Heated pool
Restaurant
Snack bar
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Coffee / tea maker
Kitchenette
Flatscreen TV
Safe
Iron
Microwave
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Russian, Spanish and 1 more
1055Reviews16Q+A100Room tips
Traveller rating
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Karen L wrote a review Apr. 2022
Bracebridge, Canada1 contribution
The beds were super comfortable. Air unit was very quiet. Not too dry. Very clean. Loved the espresso machine. Laundry on-site. Very friendly staff! Restaurant on-site was great! A little pricey, but good food.
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Review collected in partnership with Best Western
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Apr. 18, 2022
Thank you KeeperKaren, for your feedback regarding your stay at our property. It was our pleasure to be your hosts at the C Hotel by Carmen's. I am truly pleased that you enjoyed your time with us! Kindest Regards, Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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tbontoft86 wrote a review Apr. 2022
1 contribution
I got the March break package and from the booking to check out was nothing but a great experience. Staff are attentive and helpful if needed. Helped me with anything I needed. I would definately return again
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Review collected in partnership with Best Western
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded May 10, 2022
Thank you for your feedback tbontoft86, I am truly pleased that you enjoyed your experience and hope to have earned your confidence and the recommendation to your friends & family. Yours in Hospitality, Joseph Sabido, Guest Services Manager
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Karen G wrote a review Apr. 2022
Windsor, Canada5 contributions
We were extremely disappointed with our stay at this hotel. We looked forward to a nice stay with a very nice sit down family meal at Baci restaurant. When we arrived at 5:30 we were told there was a private party and the restaurant was booked until 8:30 pm. We were disappointed as we had a long drive there and looked forward to a nice meal and a glass of wine without having to leave the comforts of our hotel. We checked in and while checking in the private party guests were leaving which was around 5:30 pm. We then left to find somewhere else to eat. When we returned at 7:30pm the restaurant had a handful of people inside. I feel if you advertise a restaurant then the restaurant should be accessible for the hotel guests. They also offer a "continental breakfast" which
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Review collected in partnership with Best Western
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ricciutil wrote a review Mar. 2022
1 contribution
I had a business trip to Hamilton and stayed at this hotel. Everything was exceptional from the caring staff to the amazing room. Highly recommend this hotel. Everything was first class. I would stay here again without hesitation.
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Review collected in partnership with Best Western
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded May 10, 2022
Thank you for sharing your experience ricciutil, I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager
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spiritualmaverick wrote a review Mar. 2022
Toronto, Canada20 contributions1 helpful vote
My room was over the top....fireplace, big screen, TV, separate dining area with sink and cupboards. I especially loves the jacuzzi right beside the fireplace with a separate couch and coffee table. The hotel itself is always stunning - clean, neat, and well appointed. My favourite extra feature is the free cappuccinos, mochas, and chai tea on the second floor.
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Review collected in partnership with Best Western
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Mar. 22, 2022
Thank you spiritualmaverick, for taking the time to share your experience with us and others. We suspect based on your feedback that your rating for us was an error. Your comments on our performance and accommodation were most generous and shall be passed on to our team members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and look forward to your return. Sincerely, Joseph Sabido,
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Meander04712702415 wrote a review Mar. 2022
2 contributions
We chose to book with this hotel because they had a Spring Break package for families, but this is not a family hotel. The staff are wonderful, but from an individual seeming to be high on some substance while they were checking in, to the hotel roof top party they had going till late, as well as another birthday party the hotel was hosting, the noise and party atmosphere was not a family spring break vibe. There was also so much noise from other guests with music coming from rooms. We also heard a child screaming for over 2 hours. Again, the staff was amazing, very caring, very helpful and understanding, but the atmosphere was NOT what we were going for with our little family getaway.
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Review collected in partnership with Best Western
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Mar. 22, 2022
Thank you Meander04712702415, for your comments concerning your recent stay at the C Hotel. I appreciate your taking the time and hope you will accept my apologies for the inconveniences you expressed during the busy March break holiday. I am disappointed we failed to give you the fine accommodations we strive for with all our guests, whether here for Leisure, Weddings, Birthdays Etc. – the type of service we pride ourselves in and are typically known for. I have investigated your comments and will review steps that can be taken to ensure that the problems you experienced do not happen again. We appreciate your patronage and hope you will return to us. Please reach out to me directly on your next booking so I can do everything I can to make your next stay a comfortable and happy one. Sincerely, Joseph Sabido, Guest Services Manager
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7pacheco wrote a review Mar. 2022
Billerica, Massachusetts1 contribution
friendly and helpful staff, excellent food quality featuring various Italian dishes, sufficiently classy atmosphere, good services by kitchen staff. Fairly quite sitting provides tranquility and conveniently located.
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Review collected in partnership with Best Western
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Mar. 22, 2022
Thank you for your kind review 7pacheco, We are pleased to read you enjoyed your time with us, as we did hosting you. Yours in Hospitality, Joseph Sabido, Guest Services Manager
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Roger wrote a review Mar. 2022
1 contribution
My wife and I had to evacuate our home because of flooding. While repairs were being done we stayed at the Carmen's C Hotel in Hamilton. It was the best experience we have ever had. We were treated like royalty from the day we arrived to when we left. Anna was amazing as were all the staff!! Our room was amazing, the service was superb and anything we were missing, they accommodated. I'm very happy to have stayed here! I highly recommend this hotel for business, getaway or just pleasure! Thank you to the wonderful staff for making us feel like we were at home. Sincerely, Roger and Eveline DiBattista
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Mar. 22, 2022
Thank you Dobatosra53, It was our pleasure to be your hosts during a trying time for you. We are thrilled however, you enjoyed your experience with us. Kindest Regards, Joseph Sabido, Guest Services Manager
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atomic1973 wrote a review Mar. 2022
New Brunswick, Canada23 contributions5 helpful votes
Had a wonderful 8 night stay in this hotel while in Hamilton for work. I was fortunate enough to enjoy a room with a fireplace and jacuzzi tub, and while I didn't make much use of either, the decor and space were both more than enough. The staff were extremely helpful and friendly. It's not far from the downtown and very close to several shopping venues, if that's your thing.
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Review collected in partnership with Best Western
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Mar. 22, 2022
Thank you atomic1973, for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager
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kcaspar2000 wrote a review Feb. 2022
Innisfil, Canada1 contribution
I had no issues staying here. Rooms were large and clean. Staff were very helpful and friendly. Although can't wait until breakfast bars reopen. Security and regulations regarding Covid were followed as expected.
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Review collected in partnership with Best Western
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joseph Sabido, Guest Services / Front Office at C Hotel by Carmen's, BW Premier Collection
Responded Feb. 22, 2022
Our hotel values your feedback kcaspar2000, and aims to provide our guests with a safe and comfortable stay. Yours in Hospitality, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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PRICE RANGE
US$144 - US$204 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Premier C Hotel By Carmen's
LOCATION
CanadaOntarioHamilton
NUMBER OF ROOMS
52
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