The beds were super comfortable. Air unit was very quiet. Not too dry. Very clean. Loved the espresso machine. Laundry on-site. Very friendly staff! Restaurant on-site was great! A little pricey, but good food.
I got the March break package and from the booking to check out was nothing but a great experience. Staff are attentive and helpful if needed. Helped me with anything I needed. I would definately return again
We were extremely disappointed with our stay at this hotel. We looked forward to a nice stay with a very nice sit down family meal at Baci restaurant. When we arrived at 5:30 we were told there was a private party and the restaurant was booked until 8:30 pm. We were disappointed as we had a long drive there and looked forward to a nice meal and a glass of wine without having to leave the comforts of our hotel. We checked in and while checking in the private party guests were leaving which was around 5:30 pm. We then left to find somewhere else to eat. When we returned at 7:30pm the restaurant had a handful of people inside. I feel if you advertise a restaurant then the restaurant should be accessible for the hotel guests. They also offer a "continental breakfast" which…
I had a business trip to Hamilton and stayed at this hotel. Everything was exceptional from the caring staff to the amazing room. Highly recommend this hotel. Everything was first class. I would stay here again without hesitation.
My room was over the top....fireplace, big screen, TV, separate dining area with sink and cupboards. I especially loves the jacuzzi right beside the fireplace with a separate couch and coffee table. The hotel itself is always stunning - clean, neat, and well appointed. My favourite extra feature is the free cappuccinos, mochas, and chai tea on the second floor.
We chose to book with this hotel because they had a Spring Break package for families, but this is not a family hotel. The staff are wonderful, but from an individual seeming to be high on some substance while they were checking in, to the hotel roof top party they had going till late, as well as another birthday party the hotel was hosting, the noise and party atmosphere was not a family spring break vibe. There was also so much noise from other guests with music coming from rooms. We also heard a child screaming for over 2 hours. Again, the staff was amazing, very caring, very helpful and understanding, but the atmosphere was NOT what we were going for with our little family getaway.
friendly and helpful staff, excellent food quality featuring various Italian dishes, sufficiently classy atmosphere, good services by kitchen staff. Fairly quite sitting provides tranquility and conveniently located.
My wife and I had to evacuate our home because of flooding. While repairs were being done we stayed at the Carmen's C Hotel in Hamilton. It was the best experience we have ever had. We were treated like royalty from the day we arrived to when we left. Anna was amazing as were all the staff!! Our room was amazing, the service was superb and anything we were missing, they accommodated. I'm very happy to have stayed here! I highly recommend this hotel for business, getaway or just pleasure! Thank you to the wonderful staff for making us feel like we were at home. Sincerely, Roger and Eveline DiBattista
Had a wonderful 8 night stay in this hotel while in Hamilton for work. I was fortunate enough to enjoy a room with a fireplace and jacuzzi tub, and while I didn't make much use of either, the decor and space were both more than enough. The staff were extremely helpful and friendly. It's not far from the downtown and very close to several shopping venues, if that's your thing.
I had no issues staying here. Rooms were large and clean. Staff were very helpful and friendly. Although can't wait until breakfast bars reopen. Security and regulations regarding Covid were followed as expected.