Staybridge Suites Hamilton - Downtown, an IHG Hotel
20 Caroline Street South, Hamilton, Ontario L8P 0B1 Canada
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About
#5 of 24 hotels in Hamilton
Location
Cleanliness
Service
Value
Staybridge Suites Hamilton - DowntownWelcome to Staybridge Suites Hamilton-Downtown, an all-suite hotel. The Staybridge Suites offers superior accommodations with its spacious suites complete with fully-equipped kitchens, work desk with free wireless Internet access. Get your day started right with a free hearty breakfast with items such as fresh fruits, eggs, muffins and much more. Monday-Wednesday enjoy our Evening Social offering complimentary light dinner. Staybridge Suites Hamilton-Downtown has perfected the extended-stay experience to ensure a "home away from home" feel. Keep up with your workout routine in our 24-hour Fitness Centre, or enjoy a swim in our heated indoor pool. Stay connected with work, family, and friends with our 24-hour Business Centre with free Wi-Fi, and many more comforts of home. Staybridge Suites Hamilton offers near proximity to Stelco, Arcelor Mittal, and Spectra Energy.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Car park
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
BBQ facilities
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English
Location
79Somewhat walkable
Grade: 79 out of 100
49Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
Contact
20 Caroline Street South, Hamilton, Ontario L8P 0B1 Canada
Getting there
Rental CarsSee car hire from US$39/day
340Reviews10Q+A76Room tips
Reviews
Traveller rating
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From check in to checkout the staff was pleasant and professional. The young lady - I can't remember her name - serving in the breakfast area was outstanding. The hotel is clean and the beds comfortable. Close to several eating options. The indoor parking is easy in and out.
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Date of stay: January 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Spent the night after attending a hockey game at first Ontario centre which was about 5 Minute walk . Hotel is nice stayed here before room is a decent size but with 3 People only the one bed had to use the pull out sofa which seemed pretty worn down only negative I would say from the room .. otherwise nice breakfast was decent with a basic selection can’t complain considering it’s included parking $12 I believe. In a garage
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Free breakfast $12 parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The room is spacious and clean. The bed was extremely comfortable. It allows pets and had a kitchen so for people staying for a while, this is a great place. It is located close to the bay and to sports and music venues. You have to pay for parking but I highly suggest it. Everything is locked to get in to. The garage, the hotel. Even when you first get there you have to buzz in. Very secure.
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First off, we had booked our hotel months before we visited and had paid in advance on a credit card. One which were in the midst of closing out with our bank btw. Bad us for not realizing that you cannot use a Visa Debit for incidentals. I use my Visa debit everywhere without issue. Even in the US but not acceptable here. And paying cash is not acceptable currency anymore for hotels either. So after doing a lot of running around, that issue was resolved. Funny, they’ll take your money via Visa debit to pay for the room on the site ???? And we weren’t the only ones having an issue with checking in for similar issues. Then the room. Not worth the money we paid. Dull and dingy. Stained carpets, curtains look dirty. Completely weird set up. TV off to the side not in front of the of the bed? Bad part of the city too. Only good thing is that it was close to The First Ontario Centre which was very close as we were going o a concert. If we were ever to go to another concert in Hamilton, I’d drive the 45 mins to Niagara. Much nicer rooms at half the cost.…
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Make sure you have a credit card.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites Hamilton - Downtown, an IHG Hotel
Responded Nov. 3, 2022
Hello nolam445, Thanks for sharing feedback about your stay with us. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was clean, the staff were nice, I liked the location close to the airport. It's a traveling hotel and not in a touristy or walking part of town but is convenient for most areas on the escarpment and has plenty of parking.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My, now, Husband and i stayed here with our wedding party and family. The one thing i will agree on, is its not in the best area. it was pretty sketchy. The parking wasnt the best either because its underground and there wasnt a lot of spaces. We never had trouble finding parking though. The good thing was, it was a really nice hotel. The rooms were clean and very spacious. The only negative thing i would say about the rooms is that the lighting is terrible. We did hair and makeup in the hotel room and the lighting wasnt great. They dont have enough light bulbs and the colour of the walls makes it really gloomy. Other than that, i have no real complaints about this hotel. The staff were great. They let me know when the vendors were there so i could let them come up. They were very accommodating. Check in was a breeze and the front desk lady had to check me into about 7 rooms lol. There was absolutely no issue there. Breakfast was fine. its a continental breakfast that is free of charge so you really cant complain. They had waffles which was a bonus for me. The hotel is also in a decent area if you need to get around. We got married at Ancaster Mill so it was easy to get to. we also checked out the bay the day after the wedding and it wasnt far at all. If i had to go back to Hamilton i would definitely stay here again!…
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Date of stay: June 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Although our room was clean and modern, the bathroom needed some attention, and there could have been better attention to details. We stayed in room 623. The shower faucet was practically falling off the wall. It was also extremely difficult to turn on. The shower curtain was hung extremely low to the point that a good portion of the curtain was laying flat in the tub (slipping hazard). Also, it would be a good idea to provide an extra couple of small garbage bags, in the bottom of the bin. We managed to find the last parking spot in the underground of the hotel, so parking may have been an issue if the hotel was more full. Breakfast was nothing special (undercooked bacon, premade "omelettes", selection of cereal). We would probably stay here again. It was good value for the price.…
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Was recommended to try this hotel. Room was large but carpet stained. Bathroom shower door needed repair. Bed was comfortable. Room was not as advertised on website. Curtains needed updating. Underground parking was limited to very few spaces. Paid to park underground, but when full staff told me a parking garage was nearby. Not satisfactory when hauling several peices lugguage. Front door is locked due to area hotel is in. You enter than walk up a long staircase or take elevator to front desk. No where to park cartwheel checking in. Due to the rough area of town hotel is in, will not be staying here again
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites Hamilton - Downtown, an IHG Hotel
Responded Apr. 11, 2022
Hi 1309action, Thank you for sharing your feedback. We're all about delivering quality service and I get that your stay was not as seamless as expected. I am sorry you found our location less pleasing and our upkeep lacking. I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure that we meet the level of satisfaction every guest should expect from an IHG Hotels & Resorts property. It was a pleasure once again to host your business travel and we look forward to having the opportunity to share a more positive experience in the future. All the best, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just stayed one night in a jacuzzi suite. The hotel is nice and the staff were friendly. Our room was large and very clean. Breakfast is included and was quite good. The parking fee was over $12 to park there for the night which seems a bit much. Over all no real complaints.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I can't say a lot about this hotel, because all services and amenities were closed due to state pandemic restrictions. (no pool, no gym, no breakfast, no restrooms, no staff around) Rooms were clean and had coffee and popcorn :D And there is a Tim Hortons and an A&W around. So you can survive :D Thanks!
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$154 - US$200 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioHamiltonDowntown Hamilton
NUMBER OF ROOMS
129
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Frequently Asked Questions about Staybridge Suites Hamilton - Downtown, an IHG Hotel
Which popular attractions are close to Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Nearby attractions include Art Gallery of Hamilton (0.3 km), First Ontario Centre (0.4 km), and Escape Canada, Hamilton (0.3 km).
What are some of the property amenities at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Guests can enjoy free breakfast, barbeque facilities, and a snack bar during their stay.
Is parking available at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Conveniently located restaurants include La Luna, Tomah, and Empire Burger Hamilton.
Are there opportunities to exercise at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Hamilton - Downtown, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Staybridge Suites Hamilton - Downtown, an IHG Hotel?
Many travellers enjoy visiting HMCS Haida National Historic Site (2.5 km), Dundurn Castle (1.4 km), and Whitehern Historic House and Garden (0.5 km).