We planned a group camping for my youngest sons birthday at this campground were disappointed and left after one night. We booked our site, showed up and filled out our form at the campsites office. I named all the people who were staying in our camper, all six members of my family. The only two members who did spend the first night with us were our two older children who were working. They showed up the following day mid afternoon to join us and were refused entry. When we questioned as to why they were not allowed in, we were told that no visitors were allowed during the long weekend. When I told the office manger that my son and daughters name were on the registration form, she said that did not matter as we only paid for two adults and two children, I looked at our confirmation email and it said we paid for two adults and three children. (During booking I told them we were camping as a family of 6) They did not acknowledge their own conformation email and said that the computer said we only booked two adults and two children. We looked at a simple solution and offered to pay more for our children and they said no. The manager got arrogant and started to shout and carry on in an unprofessional manner. We eventually got to speak with one of the owners who was more professional but “overruled” by the manger who kept on shouting. The manager eventually stormed off saying she quit if the owner allowed us in, slammed the door and left. I asked the owner if she was family and she said no. Things got heated when the other owner (Doug) got involved and we were told to pack up and leave as no one would talk to his sons wife like this. No we know why she had so much rank….. We don’t understand how an error on their part was not corrected, they had their mind set and said “people like us don’t belong here” ️ On top of all of this, they do not follow COVID guidelines and the toilets are a 5 out of 10 in regards to cleanliness. No wonder why this place had so many spots available.…
I wish I could give 0 stars....The management team at this “establishment” is deplorable to say the least and could care less about their clientele.The manager, Stephanie I think her name is,and owner Doug, both have zero customer service experience and were totally disrespectful to our family group of campers. To get respect you have to give respect and I have NEVER dealt with such unprofessional behavior with dealing with a situation that could have been solved in a basic professional manner. I would NEVER recommend this campground to anyone! Thanks for destroying our weekend. Your service was very disappointing and condescending
Nice park in general for young families because of the pool and splash pad and nice park for seasonal campers because they have the best sites; however, for the average week or weekend camper this park might be too hot and uncomfortable as there are almost no trees for shade or privacy. It felt like camping in an open farmer’s field which made the days long for us.
owner confronted me face to face no mask or distance threatened me with his cane i just wanted to know why i could have a visitor for 1 hour and not 4 hours doesnt make sense told me to get off his property he is calling the cops next morning we were packing up and they sent there so called tough guy to sit in his cart until we left intimidation factor didnt work on me been camping there for years no issues never go back there by the way if you pay the extra to visit overnite you can visit all about the money
We have camped here with a group of families for several seasons. We liked it in the past but the park facilities are showing its age. Pool is over used and always dirty, way to small for the amount of campers. Pool area is often over capacity on weekends. The splash pad is ice cold and too cold for the littles. The bathrooms are 2 showers only for over 200 sites! Very smelly and dirty as they see so much traffic. They have good activities for kids but volunteers run it so it's hit and miss. Just over all getting run down. The park needs a bigger pool so people can actually enjoy it.