Holiday Inn Kingston-Waterfront, an IHG hotel

Holiday Inn Kingston-Waterfront, an IHG hotel

Traveller (116)
Modern re-design bathroom with walk-in shower
Room & Suite (57)
Holiday Inn Kingston - Waterfront
Videos (1)
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Avg. C$326 /night, 11/2 - 11/3
C$326
per night
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per night
C$176
per night

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About

4.0
#7 of 40 hotels in Kingston
4.9 of 5 bubbles
Location
4.1 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Ultimate Kingston Waterfront Experience. Where Nothing Stands Between You and the Water! A modern incarnation of a Kingston classic. Come and experience our newly renovated guestrooms. A thoughtful design approach shifting to contemporary lines providing serene and calming driftwood and water-based tones, ample and convenient data/charging access points; flexible and streamlined furnishings; upgraded bathrooms including walk-in shower options, luxurious bedding and free Wi-Fi.Directly on Lake Ontario, and nestled in the Confederation Harbor enjoy stunning views from your newly renovated guestroom balcony or venture outside our doors to explore all that historic downtown Kingston has to offer. Visit Crawford Wharf and City Hall for unique clothing and gifts, locally made cheeses and baked goods, for unique outdoor dining and nightlife, and even an old-fashioned ice cream shop.Steps away, you can cycle or hike the waterfront, the K&P Trail and the Frontenac Arch Biosphere; join on
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Children Activities (Kid / Family Friendly)
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
River View
Languages Spoken
English, Portuguese
Hotel links

Location

2 Princess Street, Kingston, Ontario K7L 1A2 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Kingston Airport
10.3 km•
See all flights
Watertown Airport
45.2 km•
See all flights
4.0
4.0 of 5 bubbles209 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Holiday Inn Kingston-Waterfront is celebrated for its stellar downtown location, offering guests easy access to the city's attractions and picturesque waterfront views. While some guests consider the hotel's rates steep and remark on unexpected fees, the attentive service and cleanliness receive high marks. The comfortable and modern rooms, along with a range of praised amenities, contribute to a pleasant atmosphere. However, a few visitors mention noise disturbances and the occasional oversight in cleaning. Overall, the hotel's offerings, especially the restaurant, are deemed valuable by patrons.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Outstanding

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209Reviews18Q+A41Room tips
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Detailed Reviews
Barbara G wrote a review Jun 2023
Bloomfield Hills, Michigan
Hotel's Favourite
5.0 of 5 bubbles
Our first time staying and we will be back!! Previously stayed at a hotel outside of town (no amenities, declining customer service), but this will be our number one choice going forward. We had a room with the scenic water view. We could watch the boats and the cityscape from our balcony. Room was clean and service was excellent from front desk to cleaning and restaurant staff. While we were there (three nights) there was a large convention and, on the weekend, a wedding (or two). With all that going on, our room was still very quiet and no issue for sleeping. Nice dining inside as well as outside patio. We hosted a small dinner with family and the restaurant staff was extremely accommodating. Looking forward to visiting again!
Read more
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess_S_10000000 wrote a review Jul 2022
Boston, Massachusetts
3.0 of 5 bubbles
The hotel is in a great location and we enjoyed listening to music and watching the water from the balcony. However, the service falls well below what you would expect for a 4 star property charging upwards of 500 per night. Most glaringly, the hotel is not providing housekeeping service-- even on request. The failure to refresh the rooms daily shows in the faint funk in the hall and the less than spotless condition of our room on arrival. Using the pandemic as an excuse not to provide the basic level of service one expects at a hotel is not okay. I would be extremely reluctant to stay at this or other Holiday Inns in the future as a result.
Read more
Date of stay: July 2022Trip type: Travelled with family
Room Tip: Hotel is next to ferry terminal that is currently being renovated; inquire before booking if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam E, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Jul 25, 2022
Hello Jess, Thank you for your feedback. As part of IHG's Clean Promise guest rooms are only cleaned on the 5th day of a stay, unless a guest requests it more frequently, as part of our new COVID-19 cleaning procedures. That being said, we are happy to clean a guests room on any day of a stay as long as it is coordinated with the front desk in the morning. All we need to do is confirm a time during the day when a guest will be out of the room so our housekeeper can stop by to clean it. I have shared your feedback with our front desk team to ensure that the policy is more clearly communicated at check-in in the future. Sincerely, Sam
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Julie W wrote a review May 2021
Uxbridge, Canada
5.0 of 5 bubbles
As a parent of a Queen's student, I have heard wonderful things about this hotel over the years, but this was my first stay. I was a bit nervous about staying at a hotel during the the pandemic, but my concerns were alleviated as soon as I arrived when I realized the meticulous level of cleanliness and care that are clearly being taken here. The staff at reception were very friendly and helpful and went above and beyond to make sure we were well-cared for.
In addition to being in a well-kept, comfortable, newly renovated room, we had a beautiful view right over the water of Crawford Wharf from our balcony to watch the sunset in the evening with a glass of wine. We will definitely stay here again!
Read more
Date of stay: May 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded May 30, 2021
Hello JulieW982013, Thank you so much for your review and for choosing to stay with us. I was thrilled to read your feedback and so happy that our staff was able to make such a positive impact on your experience at our hotel. All of our staff work very hard to ensure our guests feel safe and comfortable when staying with us. We realize how challenging it is to travel during this pandemic and our goal is to be a home away from home. Thank you again for your comments. We hope to welcome you back again. Sincerely, Andrea C. Guest Service Manager
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CAB31523 wrote a review Aug 2023
Saint Thomas, Canada
4.0 of 5 bubbles
We stayed at this hotel in August and we were very pleased with the location of this hotel. It is a prime location to restaurants, shops and activities. The room was nice as was our view of the harbour from our room. The beds were comfortable, there was lots of counter space in the bathroom and lots of amenities (shower soap, shampoo, body lotion etc.) Keurig cups and bottles of waters were provided at no charge. The only thing room wise that we missed was an in room safe. We also didn't appreciate the extra cost to pay for parking even if it was discounted with our stay - $28 a night adds up!

What we did not like were the spiders!!! There were so many on the balcony that, unfortunately, we could not use it. There was also a rip in the screen door so we couldn't even keep the door open for fear of spiders getting in which one did. There were also spiders in the corners of the ceiling and along the ceiling in the restaurant. The hotel may want to consider having someone come in to reduce the number of spiders.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam E, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Sep 4, 2023
Hi CAB31523, Thank you so much for your review of our hotel. I am glad to hear you enjoyed your stay with us. Our staff work quite hard to make sure everything is great, so we value your feedback. We also hear you on the spiders, being right next to the water makes it a bit of a challenge. However hopefully for your next stay it will have been worked out! We hope you will visit us again. Sincerely, Justin B. Reservations
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SimpleJo wrote a review Jul 2023
Ottawa, Canada
4.0 of 5 bubbles
Great location, easy to walk to anything in a huge radius. Clean room, comfortable bed, reliable WIFI and soap/shampoo/conditioner in bathroom are in larger bottled attached to the wall so less waste, in my opinion. The water pressure in the bathroom is not greatest. Some Holiday Inn offer complimentary continental breakfast but this one didn’t. We asked for extra coffee in the room and we got it but harder to get the cream/whitener for your coffee. Parking has a daily fee, which is normal but still adds to your bill. Nice and rare hotel with balconies. Unfortunately, they are not cleaned so you can’t sit on them to enjoy the view with your morning coffee or afternoon cocktail.
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Date of stay: July 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam E, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Aug 15, 2023
Hello SimpleJo, Thank you for writing a review of your stay and for choosing to stay with us while you were in Kingston. We appreciate your feedback and hope to welcome you back again. Sincerely, Justin B. Reservations
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amro wrote a review Jul 2021
Stittsville, Canada
4.0 of 5 bubbles
My wife and I spent last weekend at Holiday Inn Waterfront, and it was a nice relaxing trip. The hotel is newly renovated, and the staff were friendly and helpful. The BEST thing about this hotel is its location! If you book a Harbor view room (recommended), expect a great view over the marina and City Hall. Boats come and go all the time and from you balcony you can hear in the distance music coming from the restaurant/bar on the pier. A LOT of restaurants/bars and entertainment are few steps away from the hotel. The ferry to Wolf Island is also few minutes walk from the hotel.

We really enjoyed out stay, but there are few cons too:
- Parking costs us $24 a night, a bit high in my point of view
- Each room gets ONE breakfast voucher, we paid for the second
- The balcony does not seem to get regular cleaning. Spider web on the railing and seagull dropping on the floor, but still this was my favorite sitting place. The view was spectacular!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Nov 9, 2021
Dear Traveler07273587491, Thank you so much for your review of our hotel. While I am happy to hear you enjoyed your stay, I am sorry that there were elements of your visit in which we fell short. Thank you for being our guest and we hope you will visit us again. Sincerely, Shelby G. Guest Experience Manager
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walldanielle wrote a review Aug 2021
PERTH
5.0 of 5 bubbles
I booked a balcony view room over the harbor for two nights, for my husband's "milestone" birthday. We were pleased with the renovations that had been done, and the extremely courteous staff at the front desk and in the dining/patio area.
Our room was clean and well stocked with many towels, soap etc. We were advised that due to Covid, we would not have our room cleaned during our stay, however, towels, or other amenities were only a phone call away. Also, the dining room/patio was closed on Sundays and Mondays, due to lack of staff because of Covid. That was not a worry, as there are many restaurants and pubs within walking distance.
The patio is beautiful. It is looking at the harbour where many boats can be seen sailing or docked. Some seating areas had fire tables (which were all lit at night, reflecting a romantic, calm atmosphere) with large comfy cushioned chairs and love seats. We lucked into live music, as the facility was hosting a small wedding party. The groom actually thanked us for being part of their celebration upon his departure. We ordered appies, many drinks, then dinner. All the food was very tasty, and quickly prepared. Our waitress was extremely friendly and fun to chat with. Later that evening, we sat on our balcony and marveled at the lit up boats in the harbour. One boat had purple lights on top and was playing music. Must have been a party booked. We enjoyed the view and music. This location at then of Princess st. is FANTASTIC! We walked through the beautiful park right beside the hotel. Restaurants, pubs, patios, the Kingston information centre, ice cream shops and stores are within walking distance.
We will definitely return.
Read more
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: For a lovely view, choose a harbour view room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Nov 9, 2021
Dear walldanielle, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for being our guest and we hope you will visit us again. Sincerely, Shelby G. Guest Experience Manager
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Rebecca S wrote a review Mar 2022
Ottawa, Canada
1.0 of 5 bubbles
I was extremely disappointed in my experience with this hotel from the time I set foot in the door. I am a business traveler, who unfortunately had to stay in this hotel on a Friday evening when it was overrun with hockey teams staying for a tournament.
The hotel was very clearly not prepared to deal with the situation, as on my arrival the lineup to check in was to the door. I came back two hours later, and it was a bit better, but still extremely busy. The woman checking me in was so distracted by other guests, that she put my deposit through twice even after I told her it had already gone through...I'm still waiting for those transactions to disappear from my credit card 5 days later. On check in I asked to be located in a room away from the hockey teams, but it seems like this was an impossibility. The noise levels were ridiculous, all night long - kids running and screaming in the halls, banging on my door, and crashing through the stair wells. I called the front desk at 7:30pm to see if someone could go talk to the kids and ask them to quiet down a bit, and that helped for about an hour. As the noise ramped up again, I waited until 9:30pm and called the desk again. They said they would send somebody, but it only got worse. I went to the front desk in person at 10pm and they acted like they had no idea what I was talking about. Finally at 10:45pm I heard somebody go talk to them, but the noise continued until midnight.
When I mentioned the next morning about how awful my experience was, I was told "we were short staffed". Nevermind that these rooms would have been booked months in advance and the hotel would have known how many rambunctious kids would be staying there that night. Nevermind the fact that the person I spoke to at the front desk told me they had a security guard on the premises... well where was he, and why was he not circulating in the known problem areas? I was really left with the impression like they did not care about their other guests experience.
I sent a follow up email to the hotel including video of how loud it was in my room, and did not even receive a reply.
So heed this warning - if you are staying at this hotel on a weekend in the winter, make sure to ask if there is a hockey tournament in town, or else you may not get any rest.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam E, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Apr 1, 2022
Hello Rebecca, Thank you for choosing to stay with us during Kids 4 Kids weekend and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Sam
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mtlbaltdan wrote a review Oct 2022
Montreal, Canada
4.0 of 5 bubbles
The best thing about this hotel was its central location, a short walk from the Wolfe Island ferry and the 1000-Island ferry. So many interesting dining and cafe options within easy walking distance on the surrounding streets. Ideal for the car-less traveller. The bedroom and bathroom were clean and comfortable, the check-in staff courteous and professional. Luggage storage was provided as I had a late departure on the train. A small balcony was available, although it was too chilly to take advantage. The gym was perfectly adequate, standard for a hotel it’s size. My only reason to not give five stars was that I could hear music for a neighbouring room relatively late. Breakfast was extra so opted for a croissant and latte instead at a nearby cafe on Princess Street.
Read more
Date of stay: October 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yolanda L wrote a review Aug 2021
Mississauga, Canada
2.0 of 5 bubbles
The location was great but the customer service for the most part was pretty awful
My sister had booked a nicer room that was much more expensive then mine but was awful
She nicely explained the situation at the front desk and the manager (I think her name was Andrea but not 100 percent) was dismissive and actually cold and rude about it. Some of the waitstaff at the restaurant were really nice but then some extremely rude. I think the management is off and is in need of more training. Also the hotel is just not that nice or well kept to be honest. I would not recommend this hotel, especially for the money you pay
Not a good stay for sure
Read more
Date of stay: August 2021Trip type: Travelled with family
Room Tip: The food at the restaurant is not the best and room service is only good for pick up. Kids eat...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Holiday Inn Kingston-Waterfront, an IHG hotel
Responded Nov 9, 2021
Dear YolandaL1237, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Shelby G. Guest Experience Manager
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…
Jeff R asked a question Aug 2022
Thornhill, Canada772 contributions99 helpful votes
Does the hotel have an outdoor pool?
Kingston, Canada1 contribution
Hi Jeff, No more outdoor pool unfortunately. We still have our indoor pool however!
don22cc asked a question Jul 2020
Toronto, Canada20 contributions
Do you have wheelchair accessible rooms ?
CandixMarie asked a question Aug 2019
Port Colborne, Canada82 contributions19 helpful votes
Is it possible to have a microwave in the room? Needed for a special diet.
Answer from Scott T
11 contributions2 helpful votes
I’m sure you can if they are available. They will accommodate you as much as possible at this hotel.
I H wrote a tip Jul 2024
1 contribution
3.0 of 5 bubbles
"Be prepared not to have room cleaned until after 4:00. "
Read full review
Christine U wrote a tip Jul 2024
9 contributions3 helpful votes
5.0 of 5 bubbles
"outdoor pool is closed, no room safe, but food and services are exceptional! "
Read full review
Sherwaine A wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"Easy to park"
Read full review
mark b wrote a tip Mar 2024
6 contributions1 helpful vote
5.0 of 5 bubbles
"Lunch and dinner are also great here. They have a beautiful waterfront patio in the summer and the hotel is a great spot all year around. "
Read full review
Ray K wrote a tip Feb 2024
1 contribution
2.0 of 5 bubbles
"Call this place only if there is no other choice"
Read full review
…
Not the right property for you?
There are more places to choose from in the Kingston area.
PRICE RANGE
C$210 - C$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn kingston - waterfront hotel kingston, kingston holiday inn
LOCATION
CanadaOntarioKingstonDowntown Kingston
NUMBER OF ROOMS
197
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Kingston-Waterfront, an IHG hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Kingston-Waterfront, an IHG hotel
Which popular attractions are close to Holiday Inn Kingston-Waterfront, an IHG hotel?
Nearby attractions include Improbable Escapes (0.5 km), Martello Alley (0.3 km), and Kingston Waterfront (0.5 km).
What are some of the property amenities at Holiday Inn Kingston-Waterfront, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Kingston-Waterfront, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Kingston-Waterfront, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Kingston-Waterfront, an IHG hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Kingston-Waterfront, an IHG hotel?
Conveniently located restaurants include Mio Gelato, Sima Sushi, and Tango Nuevo.
Are there opportunities to exercise at Holiday Inn Kingston-Waterfront, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Kingston-Waterfront, an IHG hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Kingston.
Are any cleaning services offered at Holiday Inn Kingston-Waterfront, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Kingston-Waterfront, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Kingston-Waterfront, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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