We are best western diamond select members...on arriving front desk clerk told me there were no available rooms to upgrade, i asked twice if she was refusing upgrade just to confirm answer...never said a thing about us using our supposed valuable points...found out later that evening from another clerk that i was lied to...there were a number of empty suites...next day owner talked to me, said no upgrade available because i used my Points...he wouldn't get paid for room...no idea if this is true or not... Rooms themselves fine, fireside is electric fireplace...hallways very musty smelling, tv fairly ancient, no high def flat screen...used tom's place restaurant...good food...animal skins/heads atmosphere probably not for some folk...hot breakfast fine...just don't expect to be recognized as diamond select members...we often arrive at hotels that have already given us room upgrade...no need to ask...…
We stayed in the Space room with our 2 out of 3 kids and could not be happier! The kids loved sleeping in the spaceship, and we didn't mind sleeping in recliners. Why they don't market to families for these fantasy suites is beyond me...missing the market on them for sure!!! The pool need to be refinished, but doesn't stop anyone from enjoying a dip and who would mind with bar/ restaurant service poolside? All in all, a great location, friendly staff, food was excellent, service was excellent and the breakfast was great! I will come again!
The hotel is quite unique since it has animal heads in the hall. The theme is old fashioned making it a cozy place to stay for families. Would have been nice to have an elevator to get to the second floor since carrying luggage up can be challenging. Location is good
Met midway with family members to celebrate Christmas and exchange gifts. Kingston is a central location for us meet and the BW Fireside Inn is the perfect place. Staff are friendly and accommodating. Evening dinner in Tom’s Place affords us the opportunity to catch up and enjoy a delicious meal. Breakfast selection has a wide selection of offerings. We stay here for each reunion.
Discount offers on website were not applied for a bone night stay. Very pricy for onevroom. Breakfast buffet was nice and clean. Front desk not so nice or helpful at all. would probably have chosen a better place however I was looking for a quick stopover.
Fireside Inn is my preferred stay while visiting Kingston. Very clean and comfortable rooms and friendly staff. Two restaurants within hotel with good food and hospitality. You will not regret this stay!
This suite is such a comfortable and relaxing room. Has a great hot tub with beautiful lights both in the hot-tub and above it. Comes with a nice bottle if sparkling wine & chocolate covered cherries - very romantic and will most likely make your girl cry. Definitely worth it. Make sure to book a reservation with Bistro Stefan as they have an amazing chef as the food was amazing.
We have been staying at this Hotel for the past 8 years. Sometimes we stay 4 times a year. They never disappoint. Courteous staff, breakfast is just what we need to start the day, Toms Place is so much fun and the food is delicious. We love that we never have to leave the hotel. We have stayed in many different rooms, we have had regular rooms, theme rooms, jaccuzi suites. We just love staying here. Close to downtown. Uber is easy to get or you can drive and park in parking lots in the downtown area.
If you're looking for something different with alot of character, life and good restaurants, select this hotel. You will not be disappointed. It looks great, very clean and well maintained. The gym is a little dated. Restaurant on-site was full of life. All of Kingston is easily accessible from the hotel.
We enjoyed our stay and would recommend this hotel. The rooms are spacious, comfortable and cozy. Everything was super clean! All of the staff we encountered were friendly and welcoming. The breakfast was super. Lots of variety and something for everyone.
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