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Ambassador Hotel & Conference Centre

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Ambassador Hotel & Conference Centre
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2,523 Reviews from our TripAdvisor Community

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Showing 2,451: English reviews
Peterborough
Reviewed yesterday NEW

We love this hotel and try to stay there whenever we can. It is relaxing and quiet. The beds are just like our beds at home. The staff is always ready to help. The restaurant JM's served great portions of homemade soup, turkey lettuce and tomato sandwich and lobster pasta. It was better than we thought it would be.

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Helpful?
Thank 86daniellel
Toronto, Canada
Reviewed 4 days ago NEW

This is the perfect place to stay for business or pleasure. Although the hotel is not located downtown, its location is excellent. The lobby is warm and welcoming. Outstanding, friendly staff make the stay a wonderful experience!

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Helpful?
Thank Sam L
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for your absolutely glowing review, Sam! I am so very glad you enjoyed your stay! Looking forward to having you back again soon! Please let me personally handle your next stay in Kingston. I would love to have you back! Feel free to email me at ashley.macgillivray@ambassadorhotel.com to set this up. Ashley MacGillivray | Guest Services...

Napanee
Reviewed 5 days ago NEW

My children and I had a wonderful stay and hope to return in the near future, the room was nice and clean comfortable beds! My children spent a lot of time at the pool which was also really clean!!!!!!

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Helpful?
Thank 727kateym
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for your very kind review, Katey! I am so glad you had such a wonderful time! Please let me personally handle your next stay in Kingston. I would love to have you back! Feel free to email me at ashley.macgillivray@ambassadorhotel.com to set this up. Ashley MacGillivray | Guest Services Lead Supervisor ashley.macgillivray@ambassadorhotel.com Phone: 613-548-3605 | 1-800-267-7880

Toronto
Reviewed 6 days ago NEW

The staff were very helpful and professional. They provided us with restaurant suggestions and activities to do in Kingston. The room was a decent size and the beds were comfortable. The bathroom was very clean and supplied with nice products. The

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Helpful?
Thank Cynthia H
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for your review, Cynthia! I am so very glad your stay was fantastic. Hopefully you had a great girls weekend! Please let me personally handle your next stay in Kingston. I would love to have you back! Feel free to email me at ashley.macgillivray@ambassadorhotel.com to set this up. Ashley MacGillivray | Guest Services Lead Supervisor ashley.macgillivray@ambassadorhotel.com...

Montreal, Canada
Reviewed 6 days ago NEW

Nice place... service in the restaurant at lunch on a Sat was pretty slow.. not too many people there and took a long time just to get drinks.Front desk staff was amazing and we got an early checkin for a Funeral so that was nice.

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Helpful?
Thank Nancy J
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for your review, Nancy. I am glad we were able to get you in early. It certainly helps if everything runs smoothly and there's a little downtime in between. I do apologize for the time delay in the restaurant, I'll be sure to let the restaurant manager know! Please let me personally handle your next stay in Kingston....

Kingston, Canada
Reviewed 6 days ago NEW

Stayed over for a work Christmas dinner/dance. No issues with the facilities or staff. Online booking and check in was great, although the room location and type wasn't as requested. All in all was a good stay.

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Helpful?
Thank Greg W
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for your review, Greg! I am so glad you had an enjoyable stay and your Christmas party went well! I am sorry we weren't able to accommodate your area and room type, I am glad you had a good time! Please let me personally handle your next stay in Kingston. I would love to have you...

Verdun
Reviewed 6 days ago NEW

Since we booked through a 3rd party site, there was "nothing they could do to compensate for the disappointment". Potential guests: if you want to go for the water slide, make sure it's going to be open before you book. And maybe book directly?

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Helpful?
Thank cdmtl2016
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Collin, Thank you for your review. I do recommend booking directly with us so we can let you know when things are open, and available etc. I am truly sorry that you missed out on the waterslide. Please let me personally handle your next stay in Kingston. I would love to make this up to you. Feel free to email...

Ameliasburg
Reviewed 6 days ago NEW

although the rooms could use an upgrade they are very spacious and clean. The staff is friendly, courteous, and helpful. I have stayed in several hotels in Kingston and have found the Ambassador to be the best value. They get my recommendation.

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Helpful?
Thank Pavel M
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Pavel, Thank you so much for your very kind review! I am so very glad you enjoyed your stay! Please let me personally handle your next stay in Kingston. I would love to make this up to you. Feel free to email me at ashley.macgillivray@ambassadorhotel.com to set this up. Ashley MacGillivray | Guest Services Lead Supervisor ashley.macgillivray@ambassadorhotel.com Phone: 613-548-3605 |...

Kaladar
Reviewed 1 week ago NEW

The room we were assigned was not cleaned. Bed was slept in. Dirty cups on desk. Used towels all over bathroom. Front desk was helpful to reassign a new room. However, the room doors are definitely not sound proof, as we could hear every conversation by housekeeping staff beginning at 8 AM!!!

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Helpful?
Thank roblP5672XL
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Rob, Thank you so much for your review. I am so terribly sorry that you had encountered so many issues during your stay. Please accept my most sincere apologies. I'll definitely pass this on to our housekeeping staff to ensure this does not happen again. Please let me personally handle your next stay in Kingston. I would love to make...

Cobourg
Reviewed 1 week ago NEW

Average hotel room. Some areas of the hotel seemed dated. Leaking ceiling in the hallway. Noisy hallway outside of room. Bed was comfortable. Toilet did not flush properly & tub slow to drain while showering in the morning. Staff were friendly and courteous.

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Helpful?
Thank lkdafoe
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Elizabeth, Thank you so much for your review. I appreciate you taking the time out of your busy schedule to let us know how we are doing. I'll definitely passing this review on to our maintenance team to ensure they know of the issues you had. Did you call down to have someone unclog your tub and fix the toilet?...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. Transforming Vision into Reality The Ambassador Hotel & Conference Centre is proud to offer exceptional meeting facilities in the heart of Kingston. Our events and catering team offers expert knowledge in planning any type of event with paramount success. We strive to deliver a stress free way of transforming your vision into reality. Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. ... more   less 

Additional Information about Ambassador Hotel & Conference Centre

Address: 1550 Princess St, Kingston, Ontario K7M 9E3, Canada
Region: Canada > Ontario > Kingston > Grenville Park
Price Range: $113 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ambassador Hotel & Conference Centre 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario
Hotel Style:
#5 Business Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel & Conference Centre staff and other travellers.
6 questions
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Questions? Get answers from Ambassador Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for no neighbors”
 of 5 bubbles CharlesP430, 3 Dec 2016 | Read review
“Don't get the breakfast package or you might be stuck in line waiting to be served”
 of 5 bubbles revmarty, 14 Nov 2016 | Read review
“Front of hotel views are ok but the back looks over the river and marshland that lead to Lake Ontario.”
 of 5 bubbles 645nataliet, 14 Sep 2016 | Read review
“Try getting higher floors in main area.”
 of 5 bubbles Shishpan, 6 Sep 2016 | Read review
“Accessible rooms are available, but comfort & cleanliness are an issue. The pool helps to balance the stay.”
 of 5 bubbles 747marilynb, 15 Aug 2016 | Read review
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