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All reviewsmorrissey houseturkey sausageyogurtdundas streetunderground parkingcomplimentary breakfastfront desk staffbudweiser gardensbed was comfortablecheck in was quickwould stay againbar fridgeearly checkan upgradeone night stayking suitehockey tournament
Stayed here for 3 nights during my first visit to London, and I’m sorry to say that I wasn’t terribly impressed with this hotel. The room was in need of some work, as the shelf in the bathroom was falling off of the wall and...More
Thank Sydney Y
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded yesterday
Dear Sydney Y,
Thank you for taking the time to review our hotel. We value your feedback and are currently in the planning process of making great changes to the property. We truly hope you have the opportunity to experience them during your next trip...More
We always stay at the HIE London when we come to the area. The staff is so friendly and the rooms are consistently clean, fresh smelling, comfortable and the beds and pillows are the best in terms of comfort and a good night's sleep, with...More
Thank Amy M
Response from Brittany F, Manager at Holiday Inn Express & Suites London DowntownResponded 3 days ago
Dear Amy M,
Thank you for your glowing review. We pride ourselves on great customer service and we are thrilled that we have exceeded your expectations. We look forward to the pleasure of hosting you again in the future!
We booked a king bed room suite, not only is that not what we got, the room we received was cramped and smelled like mold which I normally don't complain about, however I mentioned this to the maid on the floor who just nodded and...More
Thank Lise J
Response from LDNHIEX, Front Office Manager at Holiday Inn Express & Suites London DowntownResponded 2 weeks ago
Dear Lise J,
Thank you for choosing our property for your visit to London, Ontario. We value and greatly appreciate your business and patronage. I truly apologize for failing to meet your expectations. With regards to room cleanliness, I will definitely communicate your experiences to...More
The power went out during my check inn oddly enough and the staff were amazing getting us water if we needed it and just doing everything they could to make us comfortable. Special thanks goes out to Steve who was killing it during this stressful...More
Thank Pat R
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded May 6, 2018
Thank you for your recent stay with us. We truly appreciate your patience and understanding during the downtown power outage. Unfortunately situations can happen that are out of our control and guest such as yourself make all the difference. We hope we have...More
Arrived mid afternoon with very little time before work, and had to leave by 4:30am the next day.
Room was clean and comfortable, staff were friendly and helpful, check in and out was convenient and easy. Great location walking distance to many restaurants and pubs...More
Thank Kim A
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded May 4, 2018
Dear Kim A,
Thank you for your recent stay at the Holiday Inn Express London Downtown. We are very happy to hear that you enjoyed the cleanliness, comfort, staff and location. We hope we have the pleasure to host you again in the near future....More
Response from Brittany F | Property representative |
Thank you for your inquiry. We do not have a pool onsite but we offer complimentary YMCA passes that is a 2 minute walk from the hotel. They offer two pools and a hot tub. Hope to see you in the near future.