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A great sunrise view from the 12th floor. A quiet restful stay in a clean room with a hot breakfast included .
This hotel would do Marriott proud if not for the dated couch. The sense of style is from the 1990s ! Or is...More
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded November 16, 2017
Thank you for this good review, I am glad that you were able to catch the sunrise during your last stay. The view on higher floor is breathtaking to see our tree covered city in the early mornings. We look forward to seeing...More
Extremely disappointed with this hotel. Parking situation is very poor as mentioned in other reviews, and the woman at the front desk was very rude and unwelcoming from the moment I arrived. She then put me in a wheelchair accessible room and didn't bother telling...More
Thank Jameel M
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded September 15, 2017
Dear Jameel M,
Our goal is to meet and exceed all of our guest expectations during each stay. We clearly did not meet your expectations during your last visit. Please reach out to me as I would like to see you back here at our...More
To begin, let me say the staff were all very nice and helpful. Top notch, so many thanks for that.
The building, however, is old, decrepit, and in dire need of a renovation. The elevators are slow and undependable. The rooms have potential, but the...More
Thank Ron S
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded September 6, 2017
Dear Ron S,
Thank you for your feedback on this forum, I will share with our staff your kind words. I will also share with our management group your feedback. We hope that you change your mind and stay with us in the future.
Having essentially a small apartment with a full kitchen and living room is a key if you are travelling with the family for a number of nights. The Residence Inn staff are very friendly and helpful. The hotel is very clean and well maintained. It...More
This place was a fantastic experience. The room was large and fully functional as a very modern studio apartment. The décor was top notch and very comfortable. Great bed and everything you need for a short or long stay. The location is downtown and easy...More