Staybridge Suites London, An Ihg Hotel

Staybridge Suites London, An Ihg Hotel

comfortable bed
Traveller (83)
Soak up the stress in our Jacuzzi Suite after a long day!
Room & Suite (52)
Join us for breakfast and the Social dinner reception Mon-Thurs!
Dining (10)

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About

4.5
#8 of 37 hotels in London
4.4 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Welcome to The Staybridge Suites London, we are a member of the IHG One Rewards & IHG Family of brands. Located in the heart of London's Business District, near Highways 401 & 402, and only minutes from the London International Airport. Conveniently located in close proximity to White Oaks Mall, Budweiser Gardens, John Labatt Brewery,Western Fair, Gateway Casino, RBC Place London (formerly the London Convention Center), Victoria Hospital and University Hospital (LHSC), Storybook Gardens, Western University (UWO) & Fanshawe College. Whether you are staying for just one night or an extended period our suites and amenities will make you feel at home, no matter where you are travelling from. Staybridge Suites offers apartment-like suites with all of the conveniences of home. Our Studio, One-Bedroom, and Two-Bedroom Suites all offer Fully-Equipped Kitchens including a Dishwasher, Full Size Fridge and two burner Stove-Tops.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Mini golf
Kids stay free
Highchairs available
Parking
Wifi
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
First aid kit
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, Spanish, Arabic and 4 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

824 Exeter Road, London, Ontario N6E 1L5 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 38 out of 100
38
Metropolitan Area Airport
12.9 km
See all flights
Toronto Pearson Intl Airport
153.3 km
See all flights
511Reviews8Q+A84Room tips
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Detailed Reviews
Maren wrote a review Jan 2023
Fairbanks, United States
Hotel's Favourite
5.0 of 5 bubbles
We were traveling to see family for the Holidays, and were trapped in the Snowpocalypse of Dec 2022…we couldn’t have found a better place to find solace from the storm!
We were met by a friendly face, Soumya, at the front desk who went above and beyond to make us comfortable during our stay! It was a special Christmas treat, although an unintended stop, and we are extremely thankful for the service and hospitality that was offered during our stay!
Clean room and common areas, helpful staff, wonderful breakfast and convenient location!
Highly recommend this location!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westgateman1 wrote a review Sep 2022
Regina, Canada
4.0 of 5 bubbles
Stayed 2 days and 3 nights.

Water was always warm but seldom hot enough to take a shower or have a bath, no matter how long we let it run. When I asked about the issue at the front desk, just got some nonsensical response.

Other negatives are that full housekeeping is offered only for stays of 7 days or more. Light housekeeping, which includes just used towel replacement and emptying the garbage, is supposedly provided daily. It was missed on Day 1 then provided on Day 2. The fan in the bathroom is noisy and cannot be shut off independently of the light. On Day 1, there were a lot of quests present at breakfast, but no one was cleaning the dirty tables. It is difficult to figure out how the TV Guide works. Most TV channels are not HD so the picture on the wide screened TV’s [there are 2] are “squished” and the images way out of actual proportion. Very annoying.

However, there are some real positives.

The hotel is quite new and clean. Our room was very comfortable. It was well laid out. Also nicely furnished and appointed. Everything was as we expected it to be including a dishwasher. Sufficient dishes and cutlery were provided. Lighting in the bathroom was very good. The bed was comfortable. Unlike most hotels, the heating/air-conditioning system worked exceptionally well and was not noisy. Even with the VPN’s on my cell and laptop, the Internet worked very well, unlike many too many hotels. Occupancy in the hotel appeared to be high yet it was very quiet. It is also conveniently located just off the intersection of highways 401 and 402 in south London.

Would probably not hesitate to stay here again.
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Date of stay: September 2022
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Top floor facing front of hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandandsunshine wrote a review Apr 2022
North Bay, Canada
4.0 of 5 bubbles
Stay bridge is good value. Our stay was 4 nights. Check-in was friendly and professional. Room requests were honored plus we were given a free upgrade. The common areas of the hotel are well maintained and clean. Room was clean and comfortable. The bed was comfortable and the pillows were comfortable. Good location as easy to get to off the 401, but far enough away as not to hear the highway and food is an easy walk. Covid rules are excellent at the hotel, such as maximum 3 in elevators. Breakfast was hot and cold with fruit, yogurt, eggs, sausage, oatmeal, waffle maker, English muffins, granola bars, and good coffee. The egg paddies or scrambled are not the best so must be a processed pre-made product. Tables were quickly sanitized when people left by a very attentive breakfast worker. WIFI is strong.
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gardensnake wrote a review Sep 2020
Sarnia, Canada
3.0 of 5 bubbles
In previous stays here, both for business travel and family fun this location that is conveniently located right off of highway 401 was fantastic. The staff are polite, organized, friendly and accommodating and the breakfast was also fantastic. Also, previously the rooms were spotless and appeared to be cleaned very very well. My last stay however, was up to the same caliber. I was moved twice due to hygiene issues with my rooms. There were obvious details that were overlooked and messes left from the previous guests. I will not go into great detail on this platform, but given that COVID is rampant at the moment you would think that a hotel would want to give their customers the warm and fuzzy feeling that the rooms are adequately cleaned between guests. I hope that they can address this accordingly, as I would like to continue to stay here as it is very convenient and so close to good amenities in the great London area.

Thank you
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Date of stay: September 2020
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Inspect all areas of rooms to ensure previous guests have not left anything behind.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Staybridge Suites London, An Ihg Hotel
Responded Sep 29, 2020
Hello Gardensnake14, Thank you for taking a moment to let us know how we're doing this time. We value the feedback of all varieties. Firstly, I am pleased to see your kind comments for our staff's service and our location to be convenient to and from the highway. I'm so sorry your stay was a letdown by the poor cleanliness of the room provided. I am glad that our staff was able to move you to a cleaner room. I have made the hotel management aware of your concerns, and I am confident that they will take every action possible to ensure these issues are internally addressed and resolved. Again, thank you for being one of our valued guests. I hope this doesn't get in the way of your return, as we'd love to host your future travels. Regards, Dianne L. Case Manager IHGService
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Alison E wrote a review Mar 2023
2.0 of 5 bubbles
Its a nice hotel an the staff went out of their way despite the circumstances.
It was small for the price and the kitchen was not a full kitchen. There was no stove just a 2 burner hot plate built into the counter.
The bathrooms tubs had someone's hair in them when we arrived, the bath amenities were put so high up if you were to take a bath it wouldn't be convenient to use without getting up. It would of been very difficult for someone with a mobile disability.
the carpet was carpet tiles that were shredding and I stepped in something sharp in the carpet.
The bed were the hardest I ever slept on, the pillows were great but all the beds were horrible. the Tvs were very old and not smart tvs my husband who doesn't speak English could not watch or listen to his Spanish Music. The free Wifi was very poor signal we had to use our data from our phones.
We required a toothbrush but the front desk was busy checking in a cancelled flight. Apparently they do not have free toothbrushes even the small basic white ones had to buy one from the little store on site. Not ever a offer of yes just one moment. When asked how much it cost was advised the price is around the corner and they charged it to the room.
The pool was chilly and there are holes in the tiles on the wall outside of the pool. Not very safe especially if someone was to loose their balance and fall or get tehri foot or hell caught on the wall it would of cut the foot right opened. The pool was very dirty on the wall. Very dirty and it was a gross feeling.
The breakfast was great! Lots to choose from. I think this was the best part. The hours are not what is advertised online so maybe they can update the hours of breakfast to the proper hours as it would of made a huge difference when coming for a athletic competition. We had to rush. But the food was great.
I don't think I would stay here again. If I needed a 2bedroom again I would go across the street to Homewood Suites . Been here a few times and this was the worst stay for myself and family.
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Date of stay: March 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Make sure you do not forget anything, most rooms are OK location no good or bad. Confirm...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Staybridge Suites London, An Ihg Hotel
Responded Mar 20, 2023
Hello Alison E, Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Please find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Born2Travel_Canada wrote a review Aug 2021
Ontario, Canada
5.0 of 5 bubbles
I got a great deal with Priceline. There were a few sports tournaments in town so all hotels in this area were packed. The room was outstanding. It has a full fridge, range, microwave in it. The room was clean. There were towels and working air conditioning (unlike my last hotel). There were many amenities including pool, fitness and even mini golf. Most hotels only do a cold takeaway breakfast due to Covid-19 but they had hot items you ordered from the server. Hot items were cheese omelets, sausage and waffles. I was very impressed! Also, all dishes are washed but left in the dishwasher. I asked at the front desk as never seen this before and this is due to Covid-19 and so housekeeping does not does touch them. Smart! I loved how the hotel found solutions to the hot breakfast and other items instead of just cancelling them. Front desk was very friendly and helpful.
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Date of stay: August 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MELVILLE JOHN, General Manager at Staybridge Suites London, An Ihg Hotel
Responded Sep 4, 2021
Dear Born2Travel_Canada, Thank you very much for taking the time to share your detailed experience. We make every effort to keep our guests inspired, and we are delighted that we have been successful in achieving this, with a high rating on your recent visit. Glad you enjoyed the services and offerings at the hotel and will be most glad to share your feedback with the entire Staybridge family. Your feedback definitely stands a great source of encouragement and motivation to my team and a great insight to what a stay at the property would be for our future guests. Look forward to having you back soon with us ! On behalf of the team. Melville John
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RSJ999 wrote a review Mar 2020
Musquodoboit Harbour, Canada
5.0 of 5 bubbles
Stayed here for 2 weeks recently, the staff were very friendly and accommodating.
The breakfast along with the social dinners were very good, right up to when the CV19
News broke out, when they adapted immediately by closing the Pool and Gym.
Stopping the breakfast and social, and putting in place a grab and go breakfast.
They did a great job adapting.
One thing I didn’t like which was not there fault, was I noticed some people who were staying in the hotel, walking in with foot ware that were overloaded with mud.
It amazes me how some people can be so inconsiderate to businesses and others.
I’m sure these people don’t walk in their own homes like this.
If your reading this and your one of these people, please be more considerate.
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: 3rd floor was nice and quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abhinav Purohit, General Manager at Staybridge Suites London, An Ihg Hotel
Responded Jul 24, 2020
Dear RSJ999, Thank you so much for a fantastic feedback. We are thrilled to hear that you had a fantastic stay with us. Our team here at Staybridge Suites in London Ontario takes great pride in what we do and are always trying to ensure that our guests are well taken care of. I hope we will have the pleasure to serve you again on your next trip to London ON. Thank you
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Maureen S wrote a review Jan 2023
Peterborough, Canada
5.0 of 5 bubbles
Our company would like to thank your amazing staff at the London location.
We had need of multiple rooms for what was to be a 3 week project .
It ended up being 5 months. June 22 to Dec 22
During that time the front desk staff were amazing, They always answered my emails same day , kept all of our ever changing bookings in order .
I knew I could call the location directly and reach someone who would help me and provide excellent service. They also gave us a great corporate rate.
We used a couple other hotels due to last minute needs and our employees were very quick to tell us to always try for Staybridge first. The other hotels in the area did not compare.
Months of staying also showed us that your housekeeping staff is hardworking and doing a great job.
I hope that the amazing staff at the London location is appreciated by the company because they are certainly appreciated by your guests.
Maureen at Cherkam Ltd
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OrilliaAnnie wrote a review Feb 2020
Orillia, Canada
5.0 of 5 bubbles
My family needed to find 2 rooms to stay in due to a very sick relative in the area and then again, rooms to attend the funeral a few days later. Staybridge Suites accomodated us nicely ! The hotel is situated in the south end of London, just off Highway 401. The lobby staff were very efficient and got us into our rooms quickly. Our rooms were clean and comfortable. The breakfast was great with lots of variety and a good selection of fresh fruits. Kitchen staff were friendly as were the ladies cleaning our rooms. This hotel is very close to a variety of restaurants and a shopping mall down the road. This hotel is in a cluster of other similar hotels. We have found Staybridge Suites competitive in price with the others with nicer amenities- more updated rooms and nicer breakfast. I would not hesitate to stay here again on our next visit to London.
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: We like a room away from the elevators.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tony_cowie824, General Manager at Staybridge Suites London, An Ihg Hotel
Responded Mar 10, 2020
Hi OrilliaAnnie Thank you for the great review and for taking the time to share your feedback. I am delighted to hear that across the board my team made you feel welcome during what sounds like a very difficult time and on behalf of our team we sorry for the loss. I would be delighted to welcome you back again soon under different circumstances. Best Regards Tony Cowie General Manager
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kim s wrote a review Jul 2022
1.0 of 5 bubbles
My daughters and I stayed in May for my daughter's 18th birthday. Hotel was great, staff, service, cleanliness, zero issues with the stay.
When placing the deposit I used my debit card therefore it took the money on my account. When I went to check out I didn't have my exact debit card used initially so the staff indicated they could not give me my $177.00 deposit back. It was stated I would have to return to the hotel (amazing, I'm from out of town and gas prices are great right now), upon return I again was denied my $177.00 deposit that it would need to be released from head office. 5 emails have been sent back and forth from the hotel indicating they would "follow up" with head office. It is now almost the end of July, again we stayed in May and the email received yet again was, "we will follow up" with head office. I have indicated I will contact head office myself but was told I can't.
Needless to say I still have not received MY money back. The room was paid the day we stayed, the late fee was paid the day we left, my deposit 3 months later MY money is still not paid back. For this reason I would not recommend this hotel. No direct contact with head office and a feeling of an autoboot replying "I just followed up again about the cheque to our head office as soon as I received and update, I'll let you know." Same response as the last 3.
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Date of stay: May 2022
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Staybridge Suites London, An Ihg Hotel
Responded Aug 31, 2022
Hi U5307CVkims, Thank you for staying with us during your business trip and sharing your experience. We appreciate you for choosing our hotel brand for your work travel needs and for doing business with IHG. We’re determined to provide a space where guests can have a pleasant lodging experience. I am sorry to learn what happened. I have shared your concern with the hotel management to check on this matter. I also sent a private message to discuss this further. Until your next stop in the area, we'll look forward to hosting you again. All the best, Roshelle D. Case Manager IHGService
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Answer from AbhinavPurohit
London, Canada14 contributions6 helpful votes
Hello 505emilyc, Thank you for your questions. 1. Yes our pool and fitness centre are both open. They can be booked for half hour slots at the front desk during checkin or at anytime during your stay. You and your room occupants will be the only ones allowed in. After use our team will ensure that the rooms are disinfected and sanitized for next use. 2. We have many restaurants that are walking distance from our property. 3. Bagged breakfast has an option of a hot sandwich (sausage or bacon or just egg and cheese) with granola bar, fruit, flavoured yogurt, coffee, tea, juice or water and a muffin. If you have any further questions please call us at 519-649-4500 and we will be glad to answer them. See you soon!
nathanrs1979 asked a question Dec 2018
St. Catharines, Canada134 contributions94 helpful votes
What are the Breakfast Hours on weekends?
Answer from Michelle M
Cambridge, Canada23 contributions10 helpful votes
I believe it was 6-9am
occams-razor asked a question Mar 2018
Antioch, Illinois87 contributions69 helpful votes
is the pool heated enough to make a difference? another review stated it was on the cold side
Answer from ONTARIO1981
CANADA260 contributions456 helpful votes
was definitelycon the cold side
Amanda M asked a question Mar 2018
Melbourne, Australia68 contributions11 helpful votes
Is the buffet breakfast available saturday and sunday mornings?
Answer from ONTARIO1981
CANADA260 contributions456 helpful votes
yes it is available weekends, as well
asain69 asked a question Jun 2017
Vancouver, Canada27 contributions66 helpful votes
How far you from the via rail station
Answer from Denise W
St. Catharines, Canada73 contributions54 helpful votes
I don't know how far the hotel is from the train station, sorry
Arthur Gyes A wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"They are going under renovations, so I’m sure that they can improve their maintenance. Hopefully, the next time I came back. I will recommen"
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Michael B wrote a tip Jul 2023
4 contributions
2.0 of 5 bubbles
"I implore you to go somewhere else. Someone needs to consider spending some money on this place. Unreal."
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A A wrote a tip May 2023
1 contribution
5.0 of 5 bubbles
"Amazing breafast"
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Alison E wrote a tip Mar 2023
2 contributions1 helpful vote
2.0 of 5 bubbles
"Make sure you do not forget anything, most rooms are OK location no good or bad. Confirm breakfast times before you book."
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Justin D wrote a tip Feb 2023
1 contribution
5.0 of 5 bubbles
"They do breakfast but not lunch and dinner. There's lots of restaurants in the city that are close, to choose from."
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Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
C$139 - C$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites london hotel london, london staybridge suites
LOCATION
CanadaOntarioLondonWestminster
NUMBER OF ROOMS
117
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Staybridge Suites London, An Ihg Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Staybridge Suites London, An Ihg Hotel
Which popular attractions are close to Staybridge Suites London, An Ihg Hotel?
Nearby attractions include Forest City Velodrome (1.2 km).
What are some of the property amenities at Staybridge Suites London, An Ihg Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Staybridge Suites London, An Ihg Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites London, An Ihg Hotel?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Staybridge Suites London, An Ihg Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites London, An Ihg Hotel?
Conveniently located restaurants include The Keg Steakhouse + Bar - London South, Southside Grill, and Vic's on Wellington.
Are there opportunities to exercise at Staybridge Suites London, An Ihg Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites London, An Ihg Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites London, An Ihg Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites London, An Ihg Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Staybridge Suites London, An Ihg Hotel?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Arabic, Korean, and Filipino.
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