The thermostat in our room was broken and it must have been at least 25 degrees in our room. I called front desk. A gentleman came up and said he could feel it was hot but the fan was blowing cold air so there was nothing he could do and walked out. It was midnight at this point and we had to catch the shuttle at 540. We tried to sleep but had a horrible sleep bc it was too hot. In the morning they called and asked if we were still taking the airport shuttle I told them we were on our way down (this was 535). They said ok we got down stairs and I looked around for a minute looking for the shuttle and asked the front desk agent where it was and he said it left. At this point it was 542! I said it told you we were on our way down he said yup but its 542. I complained about the heat he said nothing and ignored me. I told him the whole reason we booked this hotel was the shuttle and he continued to ignore me! Worst customer service experience ever!!! And the cab to the hotel was $26! …
I just needed a place to hang my hat for the night, so to speak, and friend recommended this spot. I would highly recommend this hotel to anybody. Check-in was great, very friendly and helpful. The room itself was what one would expect, neat, clean and well proportioned. The bed was wonderful - slept so well I missed the breakfast the next morning. When travel comes back, this will be my go to airport hotel at YYZ.
Have stayed here many times and never had a complaint. Staff is friendly rooms are clean. Great location just off of highway 401. Gas station and Subway restaurant in the same parking lot It has a nice swimming pool
The room was clean and comfortable. The staff went above and beyond to help make my stay as satisfying as possible. I only wish the refrigerator had freezer section. Also, if the shuttle and buses would not block the area in front of the lobby to allow for vehicles to go through to the parking lot.
Love this hotel ,great staff ,clean rooms and a free shuttle bus to and from YYZ. They are remodeling and have installed walk in shower to replace the old bath tubs .. what a great idea We always stay here on our travels
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