Tru by Hilton Toronto Airport West

Tru by Hilton Toronto Airport West

6905 Dixie Road, Mississauga, Ontario L5T 0B8 Canada
Traveller (24)
Guest room bath
Room & Suite (25)
Restaurant
Dining (11)

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About

#37 of 63 hotels in Mississauga
4.1 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.6 of 5 bubbles
Value
We are located on Dixie and Derry Road, about 10 km to the airport terminal, three minutes to HWY 401 and 12 minutes to HWY 410. Mississauga Convention Centre is only a 10-minute drive away. We offer free parking with shuttle services available, free breakfast and WiFi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Convenience store
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Room features
Air conditioning
Desk
Housekeeping
Iron
Private bathrooms
Refrigerator
Cable / satellite TV
Bath / shower
Wake-up service / alarm clock
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

6905 Dixie Road, Mississauga, Ontario L5T 0B8 Canada
Getting there
Toronto Pearson Intl Airport
3.6 km
Toronto Island Airport
23.4 km
19 Restaurants
within 1 kilometer
Reviews summary
This summary was created by AI, based on recent reviews.
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The Tru by Hilton Toronto Airport West is celebrated for its spotless facilities and comfortable atmosphere, with guests repeatedly commending the property's immaculate rooms and cheerful decor. The hotel's prime location garners appreciation for its convenience, while the availability of amenities like a 24-hour beverage station and shuttle service add to the experience, despite some concerns over room size and shuttle practicality. Opinions on value are mixed, with some guests finding the pricing reasonable and others pointing out unexpected charges. The staff's friendliness is a highlight, though service experiences, particularly with the shuttle, can vary.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
ltt wrote a review Feb 2024
5.0 of 5 bubbles
We stayed at Tru by Hilton Toronto Airport West on two separate nights (first night before leaving for vacation and again the night of our returning flight). This is a new hotel and after reading some of the reviews we decided to give it a try. After reading some of the complaints about the noise from the planes taking off next door we were a bit concerned. Upon arrival I could hear the planes and was even more concerned. However, we were placed on the top floor and even with being a light sleeper I could not hear anything and had a wonderful nights sleep. The beds and pillows are very comfortable and although the room is a bit on the smaller side it is well appointed and spotless. The breakfast is your typical hotel breakfast and it was constantly being restocked by the attendant and included an array of both hot items (scrambled eggs, sausages) and cold items (bagels, cream cheese, toast, fruit, yogurt, juices, etc) but they also had the most amazing pancakes and waffles with toppings and whipped cream. They also offered 24 hour coffee and tea and also the best hot chocolate I've ever had. Also, we utilized the hotel shuttle back and forth to the airport and the wait was reasonable after calling from the airport and the front desk telling us where to go to wait and at what time. It also left promptly from the hotel for our airport departure. A sincere thank you to Ashu at the front desk who assisted us over the phone prior to our arrival, welcomed us at our first check in, and assisted us at our final last morning check out. The level of customer service that Ashu provided was extraordinary and he represents your hotel extremely well and should be commended.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Sales at Tru by Hilton Toronto Airport West
Responded Feb 8, 2024
Thank You for your outstanding review, we are delighted to hear you enjoyed your stay at our Newly built Tru Hotel, our waffle and pancakes are tru-ly unique for our breakfast, our Guest enjoy them! The staff at Tru go above and beyond for our Guests! We look forward to your return. Thanks, MGMT DEPT.
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OttawaHotelExpert wrote a review Apr 2024
Ottawa, Canada
5.0 of 5 bubbles
Truly exceptional service, and quality.
HUGE LIKES:
Breakfast for sure
Free parking
Great lighting in room
Lots of outlets
Room fridge is actually at a cold temperature for drinks
Towels are larger
The blinds don’t let any light in
You can tell the room is clean
Soap/shampoo dispenser (no more little bottles of not enough product anymore)
Service from Night Auditor Adi was fantastic

Will come back for sure!!!!
Read more
Date of stay: April 2024Trip type: Travelled on business
Room Tip: There is ample parking in and around the hotel. They have four spots for electric charging...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Owner at Tru by Hilton Toronto Airport West
Responded 4 weeks ago
Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards,
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
hawag z wrote a review Aug 2023
Vancouver, Canada
+1
4.0 of 5 bubbles
Room 523, one night.

The good:
Brand new building, comfy bed, clean, airport shuttle was faster than the Hilton airport, but older vehicles. Front desk staff especially Brandon very helpful. Great views of YYZ. Nice quality soap, shampoo. Wifi worked very well. Room was very quiet, good soundproofing, maybe because top floor?

The bad:
Cheap feeling sheets, felt like poly cotton mix, whacky on/off light switch in bathroom, light kept going off as we were showering. Shower glass door has sharp edge, and water was seeping through, despite closed. Lobby felt like an upscale European hostel, maybe great for youth to have a community feel as it was busy in the morning with breakfast, but not for us. Breakfast set up is ill designed for flow, should have Hampton Inn set up.

Overall:
Would come back solo, not with family. For the price, you can find closer to the airport hotels but not as new.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa LaFarciola, Marketing at Tru by Hilton Toronto Airport West
Responded Oct 23, 2023
Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards,
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JC L wrote a review Oct 2023
2.0 of 5 bubbles
Spotless, comfy beds, clean beddings, fast elevators.
On our 3rd day, we told the room attendant that we do not need service, instead we asked for couple of towels and garbage bag. She then insisted to come inside our room. I am currently getting dressed that time. It is an awkward situation and when addressed at frontdesk, I was told that it is language barrier since she is not fluent in english. Another incident was when we got off the elevator to parking lot. The floor was being mopped and it is still wet, but there is no sign to let the guests know that it is slippery. We are in hurry, and we did not notice that the floor is wet. I slipped! Thankfully I was able to keep my balance. It is a safety issue and I hope they will find a solution to avoid such incident. I rated 2 stars because there’s no courtesy call or a meet and greet upon check-out from people in charge to make us feel that they care for their guest.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa LaFarciola, Sales at Tru by Hilton Toronto Airport West
Responded Oct 31, 2023
Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards, MGMT DEPT
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GhettoGirlTravels wrote a review Jan 2024
Detroit, Michigan
+1
1.0 of 5 bubbles
A very disappointing property that’s close to the airport (with free shuttle service), breakfast, and hot drinks (24 hours a day) in the lobby area. The lobby area looks great and has tons of seating options, with outlets for your electronics. I know a lot about the lobby, because this is where I’m currently seated. I flew in from London (eight hour flight) and had hoped to get some rest, before my flight to the US tomorrow. My room was freezing and I turned off the control unit. Then, every two or three minutes, cold air poured into the room. I called the desk and was told to turn off the unit (which I had already done) and wait fifteen minutes for the system to shutdown. I waited and every three minutes the unit turned on and the cold air followed. I called the desk again and was told to wait fifteen minutes for the unit to reset. Rise and repeat! Forty five minutes in, I grabbed my hot water bottle and headed down to the lobby. The desk staffer told me to wait fifteen minutes. There appears to be no manager on duty. I’m currently waiting for thirty minutes before going back upstairs. There’s no kettle in the room, so I’m drinking coffee and filling up my hot water bottle in the lobby. (And … yes! The cold air was still happening, thirty minutes later)!

In 2023, I had 155 hotel stays and 21 flights. I traveled to Guam, Thailand, Cambodia, Vietnam , Singapore , Malaysia , The Philippines , Taiwan, South Korea , Israel , Georgia, Armenia, Moldova , Italy, France, Spain, England , Northern Ireland, and Wales. This property (in Canada) has the worst customer service and support that I’ve had in thirteen months! The shuttle from the airport was messy. The van is not a dedicated vehicle for the hotel and drops off at several Hilton properties. You’re told to call the hotel, once you’ve arrived at the pickup location. If the van is already there, picking up another guest, (and you’ve not yet called the hotel) you might not be allowed on the van and will need to wait an additional forty minutes (to an hour) for the next van. The driver will also want you to tell him the address of the hotel, to make sure he’s taking you to the correct Hilton property. Be sure to have that information with you. Or … just book another Hilton property.
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Date of stay: January 2024Trip type: Travelled solo
Room Tip: Come with low expectations!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Sales at Tru by Hilton Toronto Airport West
Responded Jan 26, 2024
Thank You for your feedback, We do apologize for the inconvenience regarding your room. Please note that the room has been reviewed and completed by a professional heating company. Unfortunately, when there is a heating system problem we need to contact the Heating/Air company to fix the issue. Unfortunately, we were not able to accommodate / assign a different room as the hotel was completely sold out but I was informed that the Front Desk had offer you a heating unit in your room. Shuttle service is a shared Shuttle and offers service to our sister properties in the local area. Thanks, MGMT DEPT
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Navigator67758899669 wrote a review Feb 2024
5.0 of 5 bubbles
This is the second time we have stayed at this establishment. My wife and I first stayed here in September of 2023, and from the get go this staff was exceptional. The Desk staff, the Breakfast staff, the House Keeping; everyone we encountered was very courteous and accommodating. I'm a Pescatarian, so the continental Breakfast does not really have much variety for me, except Bread and Jam. This staff provided me daily with potatoes, so I had something to add to my toast. This was truly appreciated. A young lady in House Keeping truly stood out to my wife and I, on both visits; her name is Ahman G, this young lady impressed us with her kindness, her dedication to work and her humble demeanor. If all young people can be half as beautiful in mind and spirit as this young lady, we would have a better world. God Bless you all at this establishment and my wife and I will see you soon by the grace of God.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Sales at Tru by Hilton Toronto Airport West
Responded Feb 27, 2024
Thank You for your outstanding review, we are delighted to hear that you enjoyed your stay with us. The staff at TRU go above and beyond to make our Guests Tru-ly happy. We will share the review with our Team Members. We look forward to your return with us. MGMT DEPT
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1wendytnt wrote a review Mar 2024
Port of Spain, Trinidad
5.0 of 5 bubbles
Our first stay at this hotel was September 2023 & our second stay was February 2024.
The location is ideal and the hotel is well kept.
The rooms are very clean which is our main priority when booking a hotel. The shuttle service to and from the airport is so convenient and the drivers are very pleasant and helpful. There’s availability of free water and ice from the dispenser. Tea and coffee are also available 24 hours a day. There’s also an ATM machine on site. The Maintenance guy is very polite.
The front desk staff always acknowledge you when you walk through the door. We always have good conversation with Ashu about visiting our country. Monisha and Kaeisha is so efficient sending promptly via email our request made for our past stay.
The manager Mr Kumar is friendly and humble. He would always welcome us and be sure to ask if we’re enjoying our stay and if there’s anything we need.
What we especially love is the that all members of staff are always willing to assist.
The staff at the breakfast area are extremely helpful: Sonie, Jonah and Oksana.
Ahman G in housekeeping is extremely warm and such a wonderful person. She is very respectful well mannered.
Simron is also very kind.
I admire the manner in which the supervisor (Miss Christine) in housekeeping works so well with her team.
The staff at this hotel is truly amazing and makes us feel at home.
Thank you guys for a wonderful stay.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Owner at Tru by Hilton Toronto Airport West
Responded 4 weeks ago
Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SaskatoonAdventurer wrote a review Dec 2023
Antigua
+1
5.0 of 5 bubbles
The hotel is brand new and very clean. I loved how it was happily decorated in the rooms and had a fun feel throughout. The staff was most helpful and moved me from a room that was too close to the elevators for a lady on her own that is a light sleeper. They had snacks in the lobby for purchase and the breakfast was great!! All the choices you could ask for. Two different styles of pillows was a huge plus for a picky pillow person such as myself! I would highly recommend this hotel for their great front desk staff to the, pool, beautiful gym and great rooms! I loved sitting in my room watching the planes take off and it was not loud at all! I would highly recommend!
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Date of stay: December 2023Trip type: Travelled on business
Room Tip: It has ample parking, possibly limited dining in house but many options nearby. I wish it had a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Sales at Tru by Hilton Toronto Airport West
Responded Dec 18, 2023
Thank You Tanya for your outstanding review, we are delighted to hear your stay was wonderful. We TRU-ly go above and beyond for our Guests. We look forward to your return with us. Thanks, MGMT DEPT
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Chris R wrote a review Feb 2024
3.0 of 5 bubbles
The hotel is new and very quirky. The bathroom was great but the bedroom itself very small. When we arrived the room was very warm and it took a long time to cool down. Bed was comfortable and toiletries very nice. Breakfast was ok but not great.
All in all, we would not stay again as the noise level of planes taking off and landing felt as if we were on the runway.
BTW someone needs to tell the person responding online to disgruntled customers that ending with " thanks for your kind words, we will share them with our staff" is not appropriate!
Read more
Date of stay: January 2024
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: No restaurants nearby Airport noise is bad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Sales at Tru by Hilton Toronto Airport West
Responded Feb 8, 2024
Thank You for your honest feedback, we are saddened to hear that you did not have a good experience. We are an airport property and our hotel is situated on the Airport Runway so there will be some noice levels from the strip. Once again, we do apologize for the inconvenience this caused you. MGMT DEPT
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O4154FNkellyb wrote a review Mar 2024
Winnipeg, Canada
1.0 of 5 bubbles
We have a layover and booked a room on the Hilton app. Since then, I broke my leg, have a cast and I’m on crutches. I called the hotel and requested an accessible room. They informed me that for the exact same tier room, I would have to pay an additional 30-35$ with taxes. Of course we can afford this, but I was amazed that they would charge me for this change and said no. I will shower when we arrive at our destination. I’m not impressed and will take my future business elsewhere.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annalisa Lafarciola, Owner at Tru by Hilton Toronto Airport West
Responded 4 weeks ago
Thank You for your feedback, we apologize for the inconvenience, but unfortunately you must be referring this review to a different hotel. We are a newly opened Hotel since July 2023, and we do not charge additional fees for accessible rooms. The information provided was incorrect and our hotel front staff and Hilton reservations are well trained to give any guests incorrect information. Much Appreciated, MGMT DEPT
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PRICE RANGE
C$154 - C$233 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioMississauga
NUMBER OF ROOMS
121
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Tru by Hilton Toronto Airport West - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Tru by Hilton Toronto Airport West
Which popular attractions are close to Tru by Hilton Toronto Airport West?
Nearby attractions include Toronto Limo Rentals (1.2 km).
What are some of the property amenities at Tru by Hilton Toronto Airport West?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Tru by Hilton Toronto Airport West?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Tru by Hilton Toronto Airport West?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Tru by Hilton Toronto Airport West?
Yes, free parking is available to guests.
What are some restaurants close to Tru by Hilton Toronto Airport West?
Conveniently located restaurants include Il Porcellino Italian Restaurant, Veggie Planet, and Za Cafe Pizzeria.
Are there opportunities to exercise at Tru by Hilton Toronto Airport West?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Tru by Hilton Toronto Airport West have airport transportation?
Yes, Tru by Hilton Toronto Airport West offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Tru by Hilton Toronto Airport West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Tru by Hilton Toronto Airport West?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Portuguese, and Polish.
Are there any historical sites close to Tru by Hilton Toronto Airport West?
Many travellers enjoy visiting The Old Britannia Schoolhouse (6.4 km).
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