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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,786 Reviews from our TripAdvisor Community

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Alexandria, Egypt
Reviewed 2 days ago NEW

First, I travel a lot so my expectations might be a little higher than some, but none the less there are some issues with this hotel that must be highlighted. I'm an IHG platinum member so i typically try to stay in IHG properties to take advantage of my status, free rooms, etc. which is why we stayed at the...

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Helpful?
Thank Jason C
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Jason C, Thank you for taking the time to write us a review. Please accept my sincerest apologies for the shortcomings and dissatisfaction with our property. I have forwarded your feedback to the appropriate departments for follow up. Your feedback is valued as it allows our team to improve our hotel moving forward. At your service, Tanya F Guest...

Millbrook, Canada
Reviewed 2 days ago NEWvia mobile

We booked at the Crowne Plaza primarily because of the indoor access to restaurants, shopping and Casino Niagara. Enjoyed the hotels ambiance and decor but did not use the amenities available at the hotel. Would definitely recommend this hotel for a destination stay for something out of the ordinary.

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Helpful?
Thank jmariaed
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jmariaed, Thanks so much for taking the time to review us and for your 5 star review! It's wonderful to know that you enjoyed your stay with us and enjoyed our convenient indoor access to all there is to see and do on the resort. Thank you for your recommendation. We are looking forward to welcoming you back soon!...

Markham, Canada
Reviewed 1 week ago via mobile

The name of hotel sounds very fancy. The lobby was nice but the room is small and needs some updating. However we were here cause is convenient to the casino and water park. And theres a Starbucks right at the front lobby

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Helpful?
Thank vanliluu
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear vanliluu, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. It's great to know that you enjoyed your Weekend Getaway with us. Our hotel is indeed a prime, convenient location to visit the Fallsview Indoor Waterpark and Casino. We look forward to the pleasure of hosting you again soon. At your service, Tanya F Guest...

Omemee, On.
Reviewed 1 week ago

My wife and I decided to go on a 30 year honeymoon weekend using our blue air miles card. I honestly didn't expect much since it was all free but to our surprise the only thing that may have lacked was a good view of the falls which wasn't that important to us anyway. The service and staff were impeccable,...

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Helpful?
Thank Camille P
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Camille P, Thank you so much for your 5 star review and for choosing our hotel for such a momentous occasion. We are delighted to read that you enjoyed your Anniversary with us and thank you for your recommendation. We look forward to welcoming you back again and creating, yet another, memorable visit. At your service, Tanya F Guest...

Brantford, Canada
Reviewed 1 week ago via mobile

Our group stayed here for a conference for three nights. Upon arrival the lobby is quite grand but that's where the positives ended. The check in was very slow as only one person was at the desk for a line up about 8 people. The staff were not terrible but not great. They did not seem to care but just...

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Helpful?
Thank justinmclaughlin
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear justinmclaughlin, Thank you for taking the time to write us a review. I wish to offer my most sincerest apologies for your dissatisfaction with our property as it is very disappointing to learn that we did not exceed your expectations. I have forwarded your review to the appropriate departments for follow up. Your feedback assists us greatly in improving...

Telford, United Kingdom
Reviewed 1 week ago

Lovely hotel, Situated in a great location for food and things to do. Right by the Niagra Falls. Would recommend this hotel. The area is quite touristy so if you're in to that its great. I would say we pretty much did everything we could within the 2-3 day so we got a bus in to Toronto which is situated...

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Helpful?
Thank minniemousex
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear minniemousex, Thank you so much for your 5 star review and for sharing your wonderful stay online. We are thrilled you enjoyed your time with us and thank you for your recommendation. We look forward to your next trip and creating, yet another, memorable visit. At your service, Tanya F Guest Relations Management Team, IAGFA

Reviewed 2 weeks ago

This was honestly THE SMALLEST room i've ever been in at a hotel. The funny thing, they are a 4 STAR HOTEL!! Me and my husband kept on bumping into each other. I've been to a lot of 3 stars too, and i've never seen a room this small. I don't even want to start with the bathroom where the...

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Helpful?
1Thank Marwa T
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Marwa T, Thank you for taking the time to write us a review. I apologize that you did not enjoy your stay at our vintage hotel. The hotel was built in 1929 so indeed some of the rooms and facilities are modest in size. Though we would prefer you had a better experience at our hotel, we would like...

Reviewed 2 weeks ago

My family stayed here for three nights while visiting the Fallsview waterpark. First of all, it is a much better deal to call the hotel directly to book the package, we got a far better price than the waterpark's website. The staff were excellent, and the lobby is beautiful. As stated by others the rooms are very small. We booked...

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Helpful?
1Thank Famtravoville
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Famtravoville, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Although it's great to know that you enjoy the conveniences of our location please accept my apologies for the shortcomings mentioned in your review. I have forwarded your feedback on to the appropriate departments for follow up. Your feedback assists us greatly in improving our...

Orangeville, Canada
Reviewed 3 weeks ago

The building is beautiful and in a great location on Clifton Hill. I fully understand and appreciate the age and history of the building, however, the rooms are small. We stayed in an Upper Falls View with 2 Queens. 2 Adults and 2 small children. You can't fit 2 people in the bathroom and there is just enough space to...

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Helpful?
Thank Willy12345
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Willy12345, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. It's great to know that you enjoyed your time with us, but please accept my apologies for the short coming with the heat in your room. I have forwarded your feedback to the appropriate departments for follow up. I hope we have the pleasure of...

Toronto, Canada
Reviewed 3 weeks ago via mobile

Recently stayed two nights at the Crowne Plaza. We usually stay at the Sheraton on the Falls but thought we would give it a try. We were very disappointed. The rooms are very small, our thermostat did not work and the wallpaper was peeling off. Just felt very old. We will be going back to the Sheraton next visit even...

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Helpful?
Thank Traveller867
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Traveller867, Thank you for taking the time to post a review following your most recent stay with us. It is extremely disappointing to read we did not fulfill your expectations. Your valued feedback has been passed on to our teams and will be utilized in our continuous efforts to perfect our products and services. At your service, Tanya F...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $90 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls - Fallsview Ontario
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
27 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else...”
 of 5 bubbles jasoncQ7073FW, 20 Feb 2017 | Read review
“Insist on Falls View if that's what you want. Do your homework with what angle you want.”
  • View at the Falls
 of 5 bubbles CamilleP200, 13 Feb 2017 | Read review
“ask for a room with a view..mine overlooked the parking lot..”
 of 5 bubbles labrown121, 26 Jan 2017 | Read review
“High floor, Away from elevator, Falls view, Balcony,”
 of 5 bubbles chriscassidy01, 17 Jan 2017 | Read review
“Invest in a better hotel. You will not regret the investment”
 of 5 bubbles george9794, 13 Jan 2017 | Read review
5 of 5