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Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7 Canada
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Traveller (1115)
Room & Suite (539)
Dining (68)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 124 in Niagara Falls
Location
Cleanliness
Service
Value
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, a stunning new renovated lobby, and exquisite fallsview fine dining at Prime Steakhouse Niagara Falls, the #1 Rated Steakhouse & Restaurant in Niagara Falls.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Paid wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English
2526Reviews57Q+A100Room tips
Traveller rating
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Popular mentions
Lindsay T wrote a review May 12
1 contribution
TLDR: there are 2 star hotels around the corner in the same location. Just save your money and stress by NOT staying at Crowne Plaza. The only benefit is the location. Pros Location Front line staff are nice Cons Outdated rooms Infrastructure that was broken and not available for use Crowne Plaza overcharged my visa by $800 & still has not done ANYTHING about it. I received a warning from the hotel manager that my card might be overcharged but the charges will come off. That was when the charges were $500 over. Three days later they charged me AGAIN $300! This is crazy. I've never experienced such poor service. I feel completely disrespected and angry.
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Date of stay: May 2022Trip type: Travelled
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Dan G. wrote a review May 11
Rochester, New York4 contributions
I booked a room with points, which got me a standard room. I called the hotel to request an upgrade, expecting to pay an upgrade fee. The supervisor, Raghad, answered the phone. Without promoting, Raghad told me that since I am a member of IHG, she will be giving me a complimenatry upgrade. I was schocked. She didn't have to tell me that. In fact, on a previous call, an agent told me I'd have to pay an upgrade fee. Suffice it to say that I wish there were more people in the service industry like Raghad! Shw was so kind and helpful, and even offered to move my reservation to one of the nicest suites in the entire hotel. I see why Raghad is a supervisor. Thank you so much. D.G, Rochester NY
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Date of stay: May 2022
Cleanliness
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Sleep Quality
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Gulffriend wrote a review Apr. 2022
Manama, Bahrain22 contributions16 helpful votes
I stayed here for a birthday celebration. The rooms we had were dirty and the hotel informed us when we complained that they don't put on the air conditioning until May. No consideration for guest comfort. Stuffy rooms and we tried to sleep with the window open and all we could hear all night was the noise outside. Their website says its a 4* hotel with luxury accommodation. When I pointed this out to the hotel manager he said that they are a 2.5* hotel. I am sure IHG would have a comment about having the management of the hotel saying that this Crowne Plaza was only 2.5*. Where is the brand standard given that Crowne Plaza is supposed to be one of IHG's better brands. Very disappointing.
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Date of stay: April 2022Trip type: Travelled
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Response from Guest Relations IAGFA, Owner at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 2 weeks ago
Dear markinthegulf, Thank you for your feedback regarding your recent visit at our hotel. Please accept my sincerest apology that your stay was not as anticipated and that we did not meet expectations. Your feedback is valued and has been shared with our team for review. At your service, TanyaF
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brad wrote a review Apr. 2022
3 contributions4 helpful votes
Small rooms and crowded pay extra for coffee and water in room? really??? Resort fees are a way to screw customers The machines in the arcade stole from me, my kids and many others for almost an hour... What a joke. A trap at its best. NEver again Wifi is available - but only with resort fee - not how posted on website
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Date of stay: April 2022
Value
Location
Service
Room Tip: go to a different hotel. There has to be better options. Management does not care about the...
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Response from Guest Relations IAGFA, Owner at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 3 weeks ago
Dear quinn500, Thank you for your review. Please accept my apology that we did not meet expectations during your stay with us pertaining to value that our Resort Fee offers and for your experience in the arcade. Our Resort fee bundles valuable guest amenities and includes such items as coffee, water, WIFI, beer and spirit tasting, a picture at Hersey, WEGO passes, and unlimited calling from Canada and the US and more. Thank you again for your feedback. At your service, TanyaF
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Joe R wrote a review Apr. 2022
Cambridge, Canada3 contributions
We tried to treat ourselves to a awesome togethernesses stress free weekend, but all we got was nothing but stress….we infested into a higher end room with a balcony view ( which was a very nice ) but….our room didn’t get made up until after 4pm, went for a swim, water was old, hot tub was empty and closed, sauna was locked and not operating, towels were like wash cloths, and when we questioned anyone it was like, oh well …….. no, sorry, no, apology and definitely no reimbursement on any scale whatsoever….the room was tiny, but bed was comfortable and that is the only reason I gave a two star rating …..sig
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Date of stay: April 2022
Value
Service
Sleep Quality
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Response from Guest Relations IAGFA, Owner at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded Apr. 11, 2022
Dear Joe R, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the inconveniences and disappointment you experienced during your stay with us. We value your feedback and have shared it with our team on ways we can improve our guest experience moving forward. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. At your service, TanyaF
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PRICE RANGE
US$112 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza niagara falls - fallsview hotel niagara falls, niagara falls crowne plaza
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
234
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Frequently Asked Questions about Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Which popular attractions are close to Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Nearby attractions include Niagara SkyWheel (0.3 km), Bird Kingdom (0.3 km), and Rainbow Bridge (0.4 km).
What are some of the property amenities at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Conveniently located restaurants include Prime Steakhouse Niagara Falls, Massimo's Italian Fallsview Restaurant, and Weinkeller.
Are there opportunities to exercise at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Many travellers enjoy visiting Queenston Heights Park (7.6 km), Lundy's Lane Battlefield (2.0 km), and Chippawa Battlefield Park (5.9 km).
Does Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel have any great views?
Yes, guests often enjoy the park view available here.