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3.5
#42 of 113 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, a stunning new renovated lobby, and exquisite fallsview fine dining at Prime Steakhouse Niagara Falls, the #1 Rated Steakhouse & Restaurant in Niagara Falls.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
2,695 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel, enjoys a prime location with spectacular falls views, a highlight for many guests. However, some travelers caution that rooms may feel small, outdated, and not well-maintained. While the hotel's atmosphere is generally considered clean and comfortable, the decor is thought to be in need of a refresh.
Service experiences vary, with helpful staff encounters alongside reports of unresponsiveness. Reviewers frequently express dissatisfaction with the hotel's value, criticizing high prices, unexpected fees, and amenities that fall short of expectations.
Location
Central
Atmosphere
Inviting
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Location is perfect. Exterior and lobby is beautiful and regal. The rooms are very dated and the hotel needs a lot of work. The heater runs constantly to keep the room warm and is very old and loud, the windows are old making it very drafty hence the heater always running. Paid for superior fallsview, the view was fabulous but the windows were tiny and not what expected. The doors dont close properly so need to be slammed which is annoying because the walls are paper thin so you can hear everything... water being turned on in other rooms, doors closing, hallway noise etc. The room layout was also very weird and the bathroom is tiny and freezing cold. I couldve brushed my teeth while on the toilet that is how close the pedestal sink is to the toilet. Location is perfect but it was very overpriced for the quality of the room. You're paying for the location. Stars stars for location. 2 stars for room.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Feb 10, 2020
Dear 379jamil, Thank you for taking the time to leave us a review. Although it great to hear that you enjoyed our location, please accept my apology that we did not exceed your expectations during the rest of your stay. Your feedback is very important to us and has been shared with our team for future improvement areas. Thank you again for taking the time to give us your feedback. At your service, TanyaF
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The location of this property is excellent given you have restaurants, attractions and an easy walk to the falls.
However the rooms are outdated. We walked into the first room we were given and the smoke smell was horrible and the window broken. They provided us with another room that had a better smell but still the room was pretty run down and the bathroom was tiny and very dated.
We went to the pool to find an area that has a lot of potential. The pool looks like it has been newly surfaced but the chairs around the area were old and broken. The hot tub had broken tiles and the overall space is just dull.
The parking cost was extremely high at $35.00plus taxes per night.
There are plenty of hotel properties in Niagara Falls. We will definitely be looking to stay at another one on our next visit.
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Date of stay: August 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Jun 6, 2020
Hello Kim G, Thanks for the stay and the feedback. I am happy that our location worked for your travel needs. However, it is sad to learn about the condition of the room assigned to you, the pool and the parking situation. This is not the experience we want our guests to have. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future. Once again, thank you for staying with us and hope you visit us again. Best Regards, John O Case Manager IHGService
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Since we enjoyed our pre-COVID stay, we chose Crowne Plaza for a one-night stay. We were offered an upgraded room on the 11th floor and had a balcony with an amazing view of both falls. The room had a weird configuration with beds in separate rooms, but those views of the falls made up for it. There was a water bottle underneath one of the dressers and we noticed the pool area was not kept tidy, but we understood that the hotel was not at full staffing. While the check-in receptionist took our licence plate number, she failed to tell us that our credit card would be charged for the parking fee, so we paid for our ticket at the automatic booth. When we left the parking lot, the guy at the booth checked our room and scanned our ticket, but didn't say anything either. It was only when I saw the pending charge for my credit card that I realized we might be charged twice, so I called the hotel to have the charge refunded. Another issue was having to wait for the Starbucks downstairs to open at 8 am and when they don't open on time, having to rush down to the Sheraton Starbucks because your family is starving and you haven't had coffee since there is none in the room. We realize this is a Starbucks issue. Despite these few setbacks, we think this is a good hotel because of it's proximity to the falls and Clifton Hill. Nothing will ever be perfect and we are already planning to go back.
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Date of stay: July 2020
Value
Location
Service
Room Tip:Â Floors above 9 require you to take a second elevator; elevators are slow at check-out
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Jul 13, 2020
Dear CJZvan2009, Thank you for taking the time to review your stay. Please accept my apology that you did experience some shortcomings during your stay with us, however it's great to hear that it did not effect your overall enjoyment for which is good to hear. Your feedback is very important to us and has been shared with our team for ways we can improve our guest experience. We hope to have the pleasure of welcoming you again in the near future. At your service, Tanya
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This was our lst time visiting Canada and wasn't sure where to stay. After we chose the Crowne Plaza, we were thrilled we did. We were greeted by Ragnad with a smile and a warm welcome. She explained all the amenities of the hotel and surprisingly upgraded our room when she found out we were celebrating our Anniversary. She also added a special treat bag of chocolates. She was a pleasure to interact with and her personalized service will ensure our return to this hotel.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Owner at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Jun 22, 2023
Dear Culture48325631997, Facing the awe-inspiring Falls, our hotel stands as one of the most celebrated hotels in Niagara Falls, Ontario, Canada. It is such a pleasure to hear how much you enjoyed everything about your visit! Such special occasions deserve the extra touches, and we are glad Ragnad exceeded your expectations. We will be sure to pass along your kind words. We look forward to your return to Crowne Plaza Niagara Falls - Fallsview. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview
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The Greats: I must say, the beds were extremely comfortable, and the pillows were also very nice! The entrance is beautiful and the registration area is aesthetically pleasing. The location is perfect, just a 2 minute walk to the hill, so you're nice and close without hearing any loud attractions or having bright lights keeping you awake. The pool hours are great as well.
The Not So-Greats: Rooms are very outdated and rather crammed. Wall paper needs to be replaced. The price in my confirmation email did not match at Check Out due to extra fees that are not included when booking. The pool area is falling apart a bit, the hot tub was not operational leaving a lot of broken tile pieces exposed. The price was quite outrageous for the stay, it was approximately $600 for 3 nights. Overall, the view was worth it to try out this hotel but we are infinitely more likely to stay at the Sheraton in the future.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip:Â Room 1201 has an amazing view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Sep 30, 2020
Dear CaydenN, Thank you for staying with us and sharing your review with fellow travelers. We appreciate knowing what we are doing well and what we can do better. We apologize for the issues that you experienced in the pool area and that you were not made aware of the fees prior to your arrival. Your feedback is very important to us and has been shared with the appropriate teams for review. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to make your stay as best as it can be. At your service, TanyaF
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Rooms are horrible black mold on a shower curtain totally unsafe to breathe especially for the little ones heater fan was rattling all night and can't even sleep for an hour straight staff is very rude very rude specially at the front desk I believe her name is Grace. Main Lobby right in front of the elevator holes in ceiling water is leaking buckets on the floor where is the maintenance where's the presentation totally unacceptable it looks like crap as soon as you walk into the main lobby. Not taking my family there ever again.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Jan 6, 2020
Dear raytV4579KZ, Thank you for taking the time to leave us a review. Please accept my sincerest apology that you experienced issues during your stay with us. Your feedback has been shared with the appropriate teams for review and follow up. Thank you again for your feedback. At your service, TanyaF
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We stay at the Crowne Plaza once a year, yes it is an older hotel but we like it for the location, the staff and the cleanliness. The beds are very comfortable and we have been upgraded the last two visits to a room with a balcony on the 11th floor. In order to reach that floor you need to get off on the ninth floor and take another elevator. We did not have a problem with this as there was no wait time for that elevator. The staff is always friendly and will do whatever they can to assist you. Do pay attention when booking as there is a resort fee added to the price of the room and there is additional cost for parking. Note if you are a coffee drinker they have removed the coffee pots from the room due to Covid-19.
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Date of stay: September 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Oct 5, 2020
Dear Jock1976, Welcome back and thank you for reviewing your most recent stay. We're delighted to hear that you enjoyed another great stay with us. Thank you for making the Crowne Plaza Niagara Falls-Fallsview your home away from home. We look forward to you next stay. At your service, TanyaF
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We booked the Crowne Plaza for New Years Eve and got the two bedroom executive so we had some space with our 12 and 15 year old. We ended up in 1107 WITH a balcony which made for awesome viewing of the Falls and the fireworks. As stated in other reviews, you must take 2 elevators to get to floors 11 and 12 but the view is worth it! The Crowne is one of the first hotels of its kind in Niagara and the rooms and halls are filled with historic photos with descriptions. We enjoyed reading them all. With that in mind, the hotel is lovely and grand with some historical quirks that come with a building of this age.
I wouldn’t hesitate to stay again!
Niagara is a tourist trap so expect to spend $9 for a Starbucks latte 😳 and $27 per person (no child rate) for breakfast.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Jan 6, 2020
Dear OntarioMrs, Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed your New Year's Eve stay with us, especially your fallsview balcony room! We look forward to welcoming you back in the near future. At your service, TanyaF
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We booked into what was supposed to be a double room with breakfast as this what we prepaid for. They said we were not entitled to the breakfast and sent us to our room with one bed. There was a comedy of errors that were made at the time of check in and said they would upgrade our room for the inconvenience and provide some extras (which we didn't receive and reminded of them later) There was no apologies for delays and mix-ups for our one day stay and then arrived home to find out they charged us for our stay plus another families stay, plus an additional charge (still unsure what that was). One basic room night stay, off season with one the worst experiences we've ever had and we love Niagara Falls and go often was to cost us over $600.00!!!!! Sent a message to the manager and hotel afterwards advising them of all that happened and never received a reply. I will never recommend of stay with this hotel again!!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Feb 10, 2020
Dear Kerri D, Thank you for taking the time to leave us a review. Please accept my sincerest apology that your stay with us was not as anticipated and that you experienced billing issues. If you could please forward a copy of this review to reserve@niagarafallshotels.com with your contact details, and the name that the reservation was made under, we would he happy to have our Front Office Manager contact you. At your service, TanyaF
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For the price you pay for this hotel, you're expecting a five star, but that wasn't the case. Our room was small, which was to be expected. But worst of all it was HOT. We called down multiple times, since the air is controlled centrally and they said there was nothing they could do. So we had 4 adults in a small room, with the heat cranked. We had to leave the window open and requested fans. It worked but it made the room so dry. They offered us to change rooms but really, a better solution would have been to turn the heat down- we were already all unpacked and set up.
We did get an unexpected Fallsview room which was a nice surprise. Staff were overall friendly, which was nice.
Check in was a bit of a nightmare. I had to go back to the desk with questions multiple times, because they didn't tell us in the beginning. Our cards also never works. Our of 6 cards, 2 worked.
Called for a cart for the luggage 3 times. Waited almost an hour and then gave up. Apparently they only have 3 carts for over 300 rooms, which makes no sense.
Waterpark was fun even for adults. We enjoyed all the indoor connections within the hotel. It's definitely helpful in the winter. We heard many people with complaints at the desk. It seemed we weren't the only one with customer service issues. When you leave they send you a text letting you know a survey is coming and to rate them a 8-10 and if not, to tell them why. I texted back, letting them know they were a 5-10 at best. They responded saying someone would address it shortly, but no one did.
We made the best of our stay, it didn't ruin our trip by any means, just poor customer service.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Â If it's in the winter. request a lower room that has lower heat.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls-Fallsview, an IHG hotel
Responded Jan 22, 2020
Dear PortL15, Thank you for taking the time to leave us a review. Please accept my sincerest apology that you did not enjoy a comfortable stay due to the heat and that overall you experienced customer service issues for which is very disappointing to hear. It is feedback such as yours that help us to identify areas of our hotel that are doing well, as well as areas that need improvement. Thank you again for leaving us your feedback for which has been shared with our team. At your service, TanyaF
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Blackpool, United Kingdom146 contributions130 helpful votes
No, we found that masks were a personal choice for wearing and we did not bother wearing nay masks anywhere in Canada and no one siad we should do so either.
There are more places to choose from in the Niagara Falls area.
PRICE RANGE
C$124 - C$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza niagara falls - fallsview hotel niagara falls, niagara falls crowne plaza
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
234
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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