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Crowne Plaza Niagara Falls - Fallsview

Booking.comUS$76*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Niagara Falls - Fallsview
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1,837 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,651: English reviews
Mississauga, Canada
Reviewed 22 December 2014

We just returned from Niagara Falls. We spent two days staying In Crowne Plaza. From first moment we felt welcome .We have made reservation for Upper Fallsview room. Room itself was small comparing to other hotels we stayed in the past.Two Queen beds were good enough to accommodate our family of 4.Very comfortable mattresses and pillows. So comfortable that we...

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Helpful?
1Thank Richardbr61
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Richardbr61, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was pleased that you found your accommodations comfortable and that the staff was friendly. I apologize for the difficulty with the billing in the restaurant. I will follow up on that item to be sure. I sincerely hope we have the opportunity to host...

Toronto, Canada
Reviewed 19 December 2014

Stay as part of a conference. Had stayed at this hotel many years ago when it was a Sheraton. I had fond memories of the past and the Crowne far surpassed my expectations. While the room was smallish (remember this hotel is 60 plus years old) it was very comfortable and quiet considering its proximity to the Falls. The view...

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Helpful?
Thank Mike M
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Mike M, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. Our goal is to exceed the expectations of each and every guest. I hope we have the privilege of hosting you again soon. At your service, Joseph Legace General Manager

Toronto, Canada
Reviewed 17 December 2014 via mobile

This hotel is close to Falls and Falls attractions. Dinner in the rainbow room was ok, not great. Rooms are small but clean. Nothing special. I have stayed at other hotels around the falls with better rooms, nicer views for the same money in the past.

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Helpful?
1Thank Lovemytravels121
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lovemytravels121, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please let me apologize for not exceeding your expectations. Our goal is to "wow" each and every guest and it looks as though we fell short in your case. Your feedback is truly appreciated. At your service, Joseph Legace General Manager

Orillia, Ontario, Canada
Reviewed 16 December 2014

My husband. And I decided to do a last minute quick trip away to Niagara. We go to Niagara often, a lot of times with our grandchildren, but this was our first time staying here. We are thankful that we did. Very nice comfortable stay, everything was great. Close to everything we wanted to do. Beautiful hotel. We told our...

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Helpful?
Thank Carole P
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Carole P, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you again in the near future- hopefully your grandchildren will join you on your next trip. At your service, Joseph Legace General Manager

London
Reviewed 6 December 2014

I’ve visited Niagara Falls a few times over the decades, from both banks, but this trip to Ontario I decided to stay there a couple of nights. And if I was going to stay there I wanted a room overlooking the falls. Yes, it’d be costly, yes I could get a cheap motel in a back street but I decided...

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Helpful?
Thank LondonPontac
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear LondonPontac, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. the level of satisfaction you experienced is what we strive for with every guest. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph...

Kitchener, Canada
Reviewed 2 December 2014

My wife surprised me with an overnight stay here. I'm glad she did. Over the years we've stayed in Niagara many times and this was the first time here. It won't be the last. Over the years I've had mixed feelings about old hotels, some are good and some just get to look a little too worn.Not here. The hotel...

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Helpful?
Thank BruceMcH
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear BruceMcH, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay at our vintage property. We pride ourselves in keeping things up to date while still maintaining our Victorian charm. I sincerely hope we have the opportunity to host you gain in the near future. At...

Paris, Canada
Reviewed 21 November 2014

I attended a Christmas event on Saturday November 15 and wanted to make special mention of our server Laurie Ann. She was delightful, professional and was very attentive to our table. I was very impressed with her skills and her shining personality. She made our evening very pleasant and she made sure our needs were met! Thank you Laurie Anne!!

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Helpful?
Thank Ellen L
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ellen L, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I was also happy to see your kind comments regarding Laurie-Ann. We pride ourselves on great service at the Crowne Plaza. I sincerely hope we have the opportunity to host you again...

Kuala Lumpur, Malaysia
Reviewed 21 November 2014

Enjoyed our stay here., After check-in, we received a complimentary bottle of red wine in our room and had unlimited bottled water supply. The steak at Rainbow restaurant on the 10th floor is divine! However, the room was way too hot, We needed air conditioning not heating. Parking is charged separately so is breakfast which I find odd considering the...

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Helpful?
1Thank Kathy N
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Kathy N, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. My apologies that you found the room too warm. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager

Reviewed 20 November 2014 via mobile

We were expecting a lot! Falls view, nice and big room, comfy bed etc. (Wrong move, remember people, picture lies.lol) Anyway, so we checked-in, was waaaay far to be a falls view and the room smells MUSTY! We told hotel staff but sent an air freshener! Omg. Smells still there then they moved us to a new room, same smell!!!!...

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Helpful?
2Thank XeniaJoy
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear XeniaJoy, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I want to offer my apologies for the fact that you did not enjoy your stay at our vintage property. I can assure you that many of our rooms offer splendid views of Niagara Falls. I will be following up on your concerns. At your...

Reviewed 18 November 2014 via mobile

We were upgraded to a suite (off season/platinum member) & we felt like royalty. This was our second visit to this hotel. Great location, perfect for families because it is attached to the Fallsview water park, adventure city (arcade), Hershey Store & the casino (the older casino). It is right across the road from the falls so it is especially...

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Helpful?
Thank TravellingIsAMust4Us
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear TravellingIsAMust4Us, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay at our vintage property. I was especially glad to learn that you received great service as that is our goal with each and every guest. I sincerely hope we have the opportunity to host you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $118 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls - Fallsview Ontario
Hotel Style:
#5 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get room on 4th floor. Check the room before accepting”
agupte2007, 26 Apr 2017 | Read review
“Spend the extra $100 and stay at a nicer hotel”
cassidyconstance, 23 Apr 2017 | Read review
“Instead of paying $25 to turn on your mini fridge use a bag and some ice for an instant cooler.”
503rayf, 20 Apr 2017 | Read review
“Get a high floor with partial falls view”
Pete325, 18 Apr 2017 | Read review
“Ask for a high floor falls view”
Clayton416, 12 Apr 2017 | Read review
5 of 5
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US$76* /night
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