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Crowne Plaza Niagara Falls - Fallsview

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1,745 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,564: English reviews
Toronto, Canada
Reviewed 27 March 2014

We were greeted so warmly & as soon as the front staff found out it was my daughters birthday they went out of their way to make it special for her & us! The breakfast buffet was amazing; great service, food was delicious & amazing view of the Falls! Close to everything, attached to the water park & beautiful rooms(with...

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Helpful?
Thank Trish G
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Trish G, Thank you very much for taking the time and reviewing your stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are extremely pleased that you, and your family, enjoyed your time on our property! As a hotel we strive to provide our guests with accomodating, efficient, and professional service - and we are thrilled...

Ontario, Canada
Reviewed 23 March 2014

Room was very small, felt like I was sleeping in a closet! But, the linen, towels and room were very clean. The view was of the parking garage, not nice! They charge a resort fee of $10.00 and a parking fee on top of that was $20.00. The staff and front desk employees were very nice. The buffet on the...

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Helpful?
1Thank travelgl67
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear travelgl67, Thank you very much for taking the time to review our hotel, and your stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are very sorry that we were not able to earn a perfect rating from you during your recent visit with us. As a vintage hotel, our rooms are smaller than the more...

Walterboro, South Carolina
Reviewed 23 March 2014

We spent the weekend at. Niagara. We got a very nice and clean suite. We were located on the 3rd floor same, as floor as the pool. The hot tub was not clean. You even see tge green color in the mosaics. The waterpark on saturday was cold and the smell to chemicals really strong, probably because we arrived at...

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Helpful?
Thank sunnyrm17
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear sunnyrm17, Firstly, thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. Secondly, although we were thrilled to hear that you and your family enjoyed your stay, I was concerned to read about the cleanliness issues you experienced in our facilities. Allow me to assure you we will investigate further...

Canada
Reviewed 22 March 2014

We stayed for a weekend over the beginning of March Break. We were also celebrating an early birthday for our now 8 yr old. She decided she wanted to stay in a hotel instead of having a party. We enjoyed our weekend stay. We had a package with lots of inclusions - it kept us busy for the weekend. The...

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Helpful?
Thank Rebecca985
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Rebecca985, Thank you very much for taking the time to review your recent stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you and your family enjoyed your time with us during March break. Our Waterpark, which is rated #1 in Canada, can be somewhat busy during that time. We were glad to...

Oshawa, Canada
Reviewed 17 March 2014

I want to take this moment to say how much we enjoyed our stay at the Crowne Plaza this week. Both Kristina and Trevor went beyond the call of duty to make sure my family had the best stay at the Falls to date!! I much appreciate their help with providing us with the room upgrade on the second night...

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Helpful?
1Thank ToddMorgan1967
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear ToddMorgan1967, Thank you for taking the time to review your recent stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you enjoyed your stay with us. As a resort property we strive to provide our guests a "home away from home", by offering superior and efficient service. We were extremely pleased that you...

ONTARIO
Reviewed 11 March 2014

Despite knowing it was the start of March Break, we booked a room for one night at the Crowne Plaza and joined the throng of families upstairs at the water park. While the room was definitely quieter and more peaceful than our previous ventures at the Skyline, the parking was quite a hike, and the wait for the elevator was...

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Helpful?
1Thank K_W_Ontario
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear K_W_Ontario, Thank you for taking the time to review your recent stay at the Crowne Plaza, Niagara Falls - Fallsview. It is through feedback such as yours that we are better able to meet the needs of our present and future guests. We will be taking your feedback in regards to "benches", and discussing potential solutions for the future....

Mississauga
Reviewed 11 March 2014

Although it is slightly confusing trying to figure out the maze of hallways, elevators, ramps, and stairs, the hotel is very charming, clean, and quiet. Staff is phenomenal. Best mattress and pillows I've had in ages. Lovely falls views from the room. Cozy room, but great ambience. The window even opens! We would definitely go back.

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Helpful?
1Thank Bernie L
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bernie L, Thank you very much for taking the time to review your stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We truly appreciate you taking the time to give us your valuable feedback, and we are thrilled that you enjoyed your time with us! With your feedback we will further coach our lobby ambassadors to...

Waterdown, Canada
Reviewed 10 March 2014

We took our grandchildren to the Fallsview Waterpark.... stayed here, nice double room, dated, old, but super view, cordial staff everywhere, clean, and super rate. Close to everything on Clifton Hill... Because it was March break, parking was a problem, and that the Hotel shares it's parking with more Hotels and the Casino, be prepared for a "safari trip" from...

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Helpful?
Thank GEJLS S
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear GJS, Thank you very much for taking the time to review our hotel, the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled to read that you and your family enoyed your time with us over the March break! Unfortunately during our more busier times, our resort parking can be somewhat limited. We will certainly take your valuable feedback...

Canada
Reviewed 8 March 2014

What a beautiful venue to have our daughter's wedding! We booked the Grand Ballroom .. and made sure in the contract that no matter how many guests arrived that we weren't given a substitute room! It's a gorgeous, vintage hotel full of rich history! Lovely and clean rooms, a little on the small side though! The views of the falls...

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Helpful?
Thank TravelTime255
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear TravelTime255, Thank you very much for taking the time to review your stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are truly humbled and thrilled that your daughter chose our vintage property as her wedding venue. Although I was concerned to read about the hydro issues that you had experienced during your stay, I was...

Grangemouth, United Kingdom
Reviewed 6 March 2014

Our room had a falls view and to us it was the wow factor, the room had comfortable beds and pillows, the bathroom was lovely with a Jacuzzi tub which was nice after a day sightseeing, the staff were pleasant and helpful, Plenty of places to eat around the hotel with plenty of choice, would defo go back

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Helpful?
1Thank carol t
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear carol t, Firstly, thank you very much for taking the time to review your recent stay at the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you enjoyed your stay with us, and we certainly hope to welcome you back to our hotel sometime in the future. Joseph Legace General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $102 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls - Fallsview Ontario
Hotel Style:
#7 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
23 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high floor to avoid noise from Hard Rock”
  • A bit of smaller room
 of 5 bubbles Z6526KPmikep, 5 Dec 2016 | Read review
“Get a falls view room on the upper floors.”
 of 5 bubbles Ksawa917, 2 Dec 2016 | Read review
“The 11th floor was fabulous views of the falls”
 of 5 bubbles LakefrontChick, 2 Dec 2016 | Read review
“A less pricer option than the Sheraton next to it.”
 of 5 bubbles CathTheresa, 15 Nov 2016 | Read review
“Falls view side is best and higher is better. We stayed in 1208 (see photos)”
  • Rainbow bridge to U.S.A.
  • American falls and Canadian 'Horseshoe falls'
 of 5 bubbles linas377, 15 Nov 2016 | Read review
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