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Crowne Plaza Niagara Falls - Fallsview

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1,810 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,625: English reviews
New York
Reviewed 21 November 2013

close to falls and everything in the area. very accommodating front desk, went above and beyond. if you are driving, finding the parking can be tricky, very small sign and not obvious. Parking ws expensive.

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Helpful?
Thank quasitravel
Warner Robins, Georgia
Reviewed 18 November 2013

Kudos to the staff at the Crowne Plaza in Niagara Falls. Mr. Nash, the night manager, and the rest of the staff were attentive and efficient and we could not have had better service. Because the hotel is what one would call "vintage", the rooms are smaller than the more modern sites. But the hotel is beautiful and perfectly maintained...

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Thank Katee D
Cambridge
Reviewed 15 November 2013

We stayed at the falls view crowne plaza for a night on Sunday Oct 27th The hotel commands an excellent position for a great view of the falls. Its fairly central to the area but you will have to walk to get to the centre of the area. We booked an upgraded suite on-line, when we arrived we found the...

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Thank EmzCambridge
Camden, SC
Reviewed 4 November 2013

This hotel first opened in July 1929. It is a very elegant hotel. However, the advent of Starbucks and all the other chains and souvenir shops have marred its beauty. The parking garage belonging to the casino next door mars what was once a beautiful view of the falls and the river. The standard room (at least the one I...

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2Thank Expat_Chic
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Expat_Chic, Thank you for your considerate review. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments...

Napanee
Reviewed 3 November 2013

We stayed in a standard room with 2 queen sized beds, there was not enough room for 2 regular sized adults to pass each other in the room. It is the smallest room we have ever stayed in anywhere in the world, and we travel frequently! We stayed with our 18 month old and 12 year old, way way too...

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1Thank Jen P
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Jen P, Thank you for taking the time to write a review about your experience with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret you were not fully...

Frankfurt, Germany
Reviewed 3 November 2013

The room was nice, the view great, but the room, dinner and even parking was overpriced. We had dinner on the top floor of the hotel which was incredibly overpriced and we would never do this again. We went during off season and could have found a much less expensive room with a view, dinner, even no parking fees. Tried...

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2Thank Marvellous368
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Marvellous368, We appreciate you taking the time to write a review of our hotel. We are delighted you liked your room accommodations and pleased you enjoyed the view. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. While we are pleased with your kind...

Toronto, Canada
Reviewed 2 November 2013

Great hotel adjunction to the Casino and indoor connection to the famous Lundy's Lane. As a platinum member we are given the 2 rooms suite. We arrived at the Hotel at 2:30 but unfortunately our room is not ready until 3:30, that is a turned down.. however our overall experience is great with this property.

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1Thank Mario S
east london
Reviewed 1 November 2013 via mobile

The falls are phenomenal but I couldn't say this about the crown plaza our room backed on to a car park n a noisey big fan which we could hear all night rooms were small as was the bathroom but I must say the vathroom was well stocked with lovely towels n toiletries. The lifts were slow n often full...

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Thank LondonJackieb
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear LondonJackieb, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior. Please accept our sincere apologies for falling short of your expectations. We take all reviews very seriously and your feedback will help...

Giv'atayim, Israel
Reviewed 27 October 2013

stay away from that hotel. when we got to the hotel the reception girl wasn't very nice. but this was just the beginning. we had to pay for the parking 20$ a day. in addition, in order to get refrigerator to the room we had to pay more 25$. the room was small but the best part is that its...

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1Thank yossiw1978
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear yossiw1978, Thank you very much for sharing your experience with us. I sincerely apologize for you did not find your room condition to your liking and for the inconvenience you had with pool facility. We deeply regret that we were not able to exceed or at least meet your expectations. Guest comfort is of the utmost concern to us...

Janesville, Wisconsin, United States
Reviewed 27 October 2013

we were road weary travelers upon arriving at the Crown Plaza. Having been in the hospitality business for more than 25 years, (I am a bit hard to impress). Amanda at the front desk was a true blessing! I will never forget the experience there! Room was amazing, Staff was excellent! Thank you all sooo much!

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Thank Heidi H

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $91 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls - Fallsview Ontario
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
28 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The location is very good. Beautiful view of Niagara Falls. Easy access to highway.”
 of 5 bubbles xianglikathy, 24 Mar 2017 | Read review
“Take a falls view room”
 of 5 bubbles 317sofia1974, 20 Mar 2017 | Read review
“Fallsview rooms are worth it!”
 of 5 bubbles 220jackie, 18 Mar 2017 | Read review
“Do not spend extra on upper fallsview rooms - not worth it. Poor views.”
 of 5 bubbles MrsReed2008, 14 Mar 2017 | Read review
“No not get room 915 ants”
 of 5 bubbles christeph2017, 12 Mar 2017 | Read review
5 of 5