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Imperial Hotel & Suites

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Imperial Hotel & Suites
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609 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Reviewed 1 week ago via mobile

This hotel is old and in need of updating. The smell when you went to the basement to swim smelled horrible of mold. The hot tub was dirty and gross and the pool needed the water treated/cleaned. Made sure to shower immediately afterwards. I didn't see any mold though but that smell was bad. Our room was on the 10th...

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Helpful?
Thank Kelly W
LONDON
Reviewed 4 weeks ago via mobile

Went here for the Nov 4 weekend. It was clean and quiet. Room was short a few towels for my liking. They were sent up within 5 minutes of my asking. There was a problem with the TV remote. It was replaced right away while we were out for dinner. Front desk ladies were very friendly and efficient.

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2Thank marlau39
Kitchener
Reviewed 30 October 2016

Booked through Hotels.com for a specific price and was charged more when checking in but didn't initially discover the discrepancy and questioned the clerk upon checking out and was told it was due to "parking" which wasn't detailed on my receipt. First impression was this place needs a good cleaning. Got into our room (king suite) and it didn't appear...

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Thank Wayne L
Reviewed 25 October 2016

I phoned the front desk to inquire a question and politely asked what the cancellation policy is -- just because reservation say their may be a cancellation fee charged by the hotel. First asked a question about the general cancellation policy and the lady told me to look on the site. I read out the statement about the cancellation policy...

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Thank Taihwa S
Reviewed 19 October 2016 via mobile

I enjoyed my stay there ...they were very helpful and considerate...the rooms were very nice and clean ..I would go back tons times more...so if your thinking of going to niagra falls ...go to this motel ...it has lots to offer ..like...pool...hot tub...weight room ...game room..and it's in a great location ..close to the falls....

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Thank Thompson D
Maryville, Tennessee
Reviewed 17 October 2016 via mobile

This hotel is in desperate need of a deep cleaning. If it wasn't so late when we checked in I would have made other arrangements. I got a great deal on the room but this was a classic case of getting what you pay for. The location is great, but this place needs a good vacuuming and some clean furniture.

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Thank Nik M
Ottawa, Canada
Reviewed 16 October 2016 via mobile

We traveled and stayed here for two nights. Positives Stayed in a suite with jaccussi tub. Large room. Beautiful views of the falls from our window. Walking distance to main attractions and falls. Friendly staff. Negatives Dirty and outdated. The mattress and pillows were soooo uncomfortable. The buffet breakfast was horrible. The mattress cover was dirty and pillows as well....

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Thank Melinda M
New York City, New York
Reviewed 10 October 2016 via mobile

It was fine. It was dingy. It was walking distance from the Falls. It was outdated. I was able to walk everywhere. I wasn't afraid to walk around at night by myself. It didn't sparkle. Nice staff. Near restaurants. It was pet friendly. It was fine.

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Thank Mercedes K
Ashby, Massachusetts
Reviewed 24 September 2016

I stayed here on a trip with my grandson, age 10. I chose this hotel based on cost, location, and the fact that it had an indoor pool. Staff was friendly enough and helpful. The room and décor were dated and old looking. The bathroom was clean, but "worn". The main bed was ok, but the pull out was stained...

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Thank lbrooke24
Toronto, Canada
Reviewed 16 September 2016 via mobile

Check in was quick and easy the staff is friendly but the room was dirty. First of all when I booked the room it was supposed to be non smoking which it clearly wasn't when we walked in. There were still ashes on the carpet from the last guest. It makes me wonder about the cleanliness of the hotel. I...

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Thank pummkinny

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Imperial Hotel & Suites

Address: 5851 Victoria Ave, Niagara Falls, Ontario L2G 3L6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $62 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel & Suites 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Imperial Hotel And Suites
Imperial Hotel Niagara Falls
Imperial Niagara Falls
Imperial Hotel & Suites Niagara Falls, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel & Suites staff and other travellers.
4 questions
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Montreal, Canada
8 months ago
Oshawa, Canada

See all questions (4)

Questions? Get answers from Imperial Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book one the the higher room that are in the front of the hotel, better view.”
 of 5 bubbles kidsareluved, 10 Sep 2016 | Read review
“Don't believe what you see in their website”
 of 5 bubbles 911cherylq, 31 Aug 2016 | Read review
“Try to stay far away from the elevator and party goers.”
 of 5 bubbles Gbearhan, 29 Aug 2016 | Read review
“Look for a different hotel, highly NOT recemonded”
 of 5 bubbles inuitwoman, 27 Aug 2016 | Read review
“1002 had a nice view of the Skywheel and was very quiet.”
 of 5 bubbles 413skeen, 25 Aug 2016 | Read review
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