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Imperial Hotel & Suites

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Imperial Hotel & Suites
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616 Reviews from our TripAdvisor Community

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Showing 574: English reviews
Morgantown, WV
Reviewed 23 September 2012

Stayed here on an impromptu overnight trip to Niagara Falls with some friends. They scouted out hotels and chose this one. I booked a single king size non-smoking room so we'd be at the same place. Got here and checked in OK. Hotel is older but seems in OK shape, although it could use some updates. Got into the room...

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Helpful?
Thank bitmapped
ecpete, Manager at Imperial Hotel & Suites, responded to this review

bitmapped, Thank you for your comments of your stay with us. It seems from your review that you enjoyed your stay. Happy to hear that the adjoining room did not disturb you. We are in the process of updating the rest of your suites (i.e. wallpaper, carpet, tiles, etc.). We would like to have you stay with us again. Give...

Brooklyn New York
Reviewed 22 September 2012

I checked in September 17 2012, not knowing what to expect because I did not read any reviews on this hotel. When we got to the Front Desk, the hospitality was amazing....they made us feel so at home it was unbelievable...no question was unanswered. The housekeepers expecially Camila was so helpful and pleasant. The food at the Golden Griddle Resturant...

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Helpful?
Thank lizco920
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Phillip and Elizabeth, We cannot thank you enough for your kind words about your stay with us. Feedback like yours is truly appreciated. I'm glad to hear you found the room spacious and clean and that the ammenties in the hotel were able to make your vacation! We would be happy to have you here again! Peter

Reviewed 18 September 2012

Spent a week here September 2012. Uncertain what to expect after reading mixed reviews, but went with a positive attitude (which is "half the battle" in my opinion) Imperial would meet or even exceed our expectations; IT DID! Amazing hospitality from the Front Desk Staff we met (Daniela, Jen, and Peter-Manager) to Housekeeping to the Golden Griddle Restaurant (Jenny &...

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Helpful?
Thank steed007
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Dick and Donna, The staff at the hotel genuinely thanks you for your kind words. We appreciate you noting everyone who was able to make your vacation special, and make you feel like "family". Having a positive attitude, like both of you do, is very important - especially when on vacation! We were glad to have you stay with us...

Richmond Hill
Reviewed 17 September 2012

Boys golf weekend. We have stayed here 5 years in a row and they take good care of us. Lots of bars/restaurants are close walking distance. Very helpful employees and nice waitresses at the Golden Griddle. Can get breakfast included and also will arrange golf as well. Great prices overall. Older hotel and a little dated but for a bunch...

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Helpful?
Thank RHFamilyof4
ecpete, Manager at Imperial Hotel & Suites, responded to this review

RHFamilyof4 , Thanks for your kind words. We are happy to hear that the Imperial Hotel was able to provide your group another great weekend. See you guys next year! Peter

newcastle upon tyne
Reviewed 16 September 2012

Spent 3 nights here last week, in a south facing room on the 5th floor, which was a very good price, compared to what I'd paid in Toronto. Nice view, the room was very large & clean, and I had no problems at all with noise from other guests, or the road outside, despite comments on other reviews. The hotel...

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Helpful?
Thank jaynewcastle11
ecpete, Manager at Imperial Hotel & Suites, responded to this review

jaynewcastle11, Thanks for your review! We appreciate you letting other guests know how much you enjoyed your stay with us. I have notified maintenance regarding the A/C issue that you described, and have spoken to our WiFi people to get this issue of slow connectivity, fixed. See you next time! Peter

San Antonio, Texas
Reviewed 14 September 2012

My biggest complaint about this hotel is its three-star rating. I'd give it a low two-star at best. The decor, bedding, linens, etc., are straight out of the '60s. The bed was hard and not very comfortable, the pillows are small and flat, bottom sheets were not fitted (my pet peeve), TV was snowy and staticky, shower curtain didn't fit...

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Helpful?
Thank twilacrr
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Dear twilacrr, We appreciate your review of your stay with us. Happy to hear that for the most part, you enjoyed yourselves. We are in the process of doing some renovations! Please give us a call to come back and check them out! Peter

Hamilton, on, canada
Reviewed 13 September 2012

Checked out this morning. Enjoyed our stay. Saw and did everything we wanted only a short walk away. Very friendly and helpful staff. Sure it's a bit dated but the price made up for that. Our rooms (3 suites) were all very clean, maids were polite, front desk helpful. We had a great breakfast at the Golden Griddle which is...

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Thank deerlake1945
Glencairn, Ont
Reviewed 13 September 2012

My wife and I and our two sons stayed for 2 nights mid week for sightseeing and golf. On 8th floor overlooking Clifton Hill and American falls. Everything was fine. Restaurant was a bit expensive for breakfast. Older Hotel, but close to Clifton Hill stuff and lots of places to eat within 5 minute walk. We would stay there again...

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Thank MikeTheITGuy
Toronto, Canada
Reviewed 12 September 2012

we stayed here for two nights the last week of August and I was very disapointed in the hotel.We stayed there many years ago quite a few times and I always thought of how clean and nice it was. Well it sure has changed. It needs a major overhaul in the rooms, pool and halls. At one time they owned...

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1Thank Bev T
Pittsburgh, Pennsylvania, United States
Reviewed 8 September 2012

The room was a bit dated but the beds were comfortable and the hotel is within walking distance to all the attractions that we visited. Our room could have been cleaner but the sheets were fresh. We had our three children with us so we were grateful for the extra space that the suite provided. We enjoyed the pool. "Free...

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Helpful?
Thank Suzie W
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Suzie W, thank you for reviewing the Imperial Hotel & Suites. We appreciate your feedback. I'm happy to hear that you were able to visit all the attractions that are within walking distance of the hotel. We are located in the middle of Niagara Falls' tourist district, which means most amenities are just steps away. Regarding the breakfast package: When...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Imperial Hotel & Suites

Address: 5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $70 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel & Suites 3*
Number of rooms: 104
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Also Known As:
Imperial Hotel And Suites
Imperial Hotel Niagara Falls
Imperial Niagara Falls
Imperial Hotel & Suites Niagara Falls, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel & Suites staff and other travellers.
4 questions
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Montreal, Canada
10 months ago
Oshawa, Canada

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Questions? Get answers from Imperial Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book here, find another hotel.”
 of 5 bubbles redkitty78, 19 Feb 2017 | Read review
“If possible, higher up and facing Clifton Hill is nice.”
  • Mini Fridge
  • Needs an update
  • View from top floor hallway window
 of 5 bubbles ram4x4dodge, 29 Jan 2017 | Read review
“Get a cityview room you can see Clifton Hill plus the giant skywheel lit up at night!”
 of 5 bubbles 517cindym, 22 Jan 2017 | Read review
“Book one the the higher room that are in the front of the hotel, better view.”
 of 5 bubbles kidsareluved, 10 Sep 2016 | Read review
“Don't believe what you see in their website”
 of 5 bubbles 911cherylq, 31 Aug 2016 | Read review
5 of 5