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Sheraton on the Falls

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6,432 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton on the Falls
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Showing 5,825: English reviews
Reviewed 4 days ago NEW

The entire staff from valet to check-in to room service people where exceptional and very friendly, You should be very proud of your entire staff, I couldn't have felt comfortable then I did at the Sheraton on the falls. looking forward to my next trip to Canada and the Sheraton on the falls.

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Helpful?
Thank anthony v
Whitby
Reviewed 4 days ago NEW

considering I had read lots of mediocre reviews prior to visiting, I was very happy with our overall stay at the hotel. *Parking Tip* If you get a casino card/ plan on gambling at all.. get a PAC card and then park your car in the casino parking lot.. it was a very easy walk over to the hotel and...

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1Thank HotelWrockstar
toronto
Reviewed 5 days ago NEWvia mobile

My family and stayed here for 1 night in a dual level suite (which costs a good bit of money ) but we figured why not it's for our kids. It was family day weekend and the hotel was very busy. Our room was reserved 3 weeks prior and I even called 2 days before to make sure the details...

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Helpful?
1Thank Chris98
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Chris98, Thank you for taking the time to share your recent experience of your stay at the Sheraton on the Falls. We are sorry to hear about all the fuss you encountered during your check-in. Though I was happy to read that we could offer you a discount on your room and a bottle of local wine. I hope...

Sheffield, United Kingdom
Reviewed 5 days ago NEW

Would recommend this hotel for a visit to Niagara Falls. Make sure to book a falls view room, the view is unbelievable. Very friendly and helpful staff and the position is great for exploring the area. The rooms are spacious and well equipped .

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Helpful?
Thank 154deanm
Baltimore, Canada
Reviewed 5 days ago NEW

Great place to stay if you're doing the touristy thing - but it is expensive. Breakfast for 3 adults, 3 children over $120. Indoor access to waterpark which is nice. Across the street from the falls and Clifton Hill and attractions.

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Helpful?
Thank nloughead
Springfield, New Jersey
Reviewed 6 days ago NEW

Someone said there is no good or bad hotel.. Its just good (or bad) for the price. For a $200 hotel room + $35 parking +$15 addtional fee this place feels and has a decor or an econolodge.. really old and stale looking rooms.

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Helpful?
1Thank Rohitagarwals
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Rohitagarwals, Thank you for sharing your recent experiences of your stay at the Sheraton on the Falls. We do apologize that you weren't clearly informed on the prices for your booking, we understand that can cause some confusion. We always recommend contacting our reservations department directly to find out about our best deals for that time!

New York
Reviewed 6 days ago NEW

Wonderful Place to stay, I would always stay at this place every time visiting Niagara falls. Unbelievable view of the falls from the top floors especially love to see the fireworks from the room. Nice clean property with all the amenities.

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Thank Niraj R
Reviewed 1 week ago NEWvia mobile

Aren't hotels supposed to be relaxing? My boyfriend and I tried to get a relaxing get away as we got a "free" hotel stay gifted to us for Christmas. I put "free" in quotations because between the almost $30 parking (and that's not valet. Valet was almost double that) and the hotel fees (wifi, tea, coffee, bottled water in our...

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Helpful?
1Thank Jessicca S
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Jessica S, Thank you for taking the time to share your recent experience of your stay at the Sheraton on the Falls. We apologize that you weren't aware of our resort fee and parking charges before your arrival as we know this can cause some confusion. We always recommend contacting our reservations department before a booking or before your...

Reviewed 1 week ago NEWvia mobile

Booked with Hotwire and got placed in a standard room with a city view. We ended up asking the receptionist if there's any way we could get a fallsview room and they upgraded us to a suite at no extra charge! Great hotel, comfy beds, modern, prime location, beautiful views, highly recommended

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Thank Matt D
yorkshire
Reviewed 1 week ago NEW

Stayed at the shereton on the falls in February checked in to a falls view room lovely room with fire great view of the falls two queen beds large TV and we had wifi in room. We paid for breakfast which you have overlooking the falls too a little expensive but lots of choice and was buffet so you could...

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Helpful?
Thank birdieyork

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $134 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Evoline ltd, Hotels.com and Jetsetter so you can book your Sheraton on the Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Sheraton On The Falls Niagara Falls, Ontario
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
83 questions
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Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
 of 5 bubbles thejewel58, 27 Feb 2017 | Read review
“Get a fallsview”
 of 5 bubbles BeachmanOntario, 26 Feb 2017 | Read review
“Bi-level suite overlooking the falls was fantastic.”
 of 5 bubbles anthonyv969, 24 Feb 2017 | Read review
“Falls view room”
 of 5 bubbles 154deanm, 23 Feb 2017 | Read review
“Many rooms have no windows at all - upgrade to a falls view.”
 of 5 bubbles nloughead, 23 Feb 2017 | Read review
5 of 5