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Sheraton on the Falls

Booking.comUS$133*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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6,673 Reviews from our TripAdvisor Community

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Showing 6,053: English reviews
Toronto, Canada
Reviewed 7 April 2014

I had a medical emergency and had to cancel last minute. I wound up having to pay for a night anyway but the part that I can't get over is the appalling customer service I received from a customer service agent named Vivianne. This took place Friday, April 5th. She was terrible -- gave me a ton of attitude when...

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Helpful?
2Thank Sherri S
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Sherri I apologize for the problems you had with our reservationist while you were trying to cancel a same day guaranteed reservation. I have shared your feedback with the Director of Reservations and appreciate your feedback as a tool to improve. Thank you.

Toronto
Reviewed 7 April 2014

This hotel is further from the Horseshoe (Canadian) falls that the others in Niagara, but right across from the American falls. The room we had was 17th floor and we could see the American falls while sitting in bed; sitting on the couch near the window you could see both falls. Being able to open the window panel to hear...

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Helpful?
1Thank canuck_at_large
Reviewed 6 April 2014 via mobile

I haven't checked out yet but can't wait to! I didn't expect the Ritz, but I expected a half decent room. Yes we have a lovely view of the Falls. But other than this, don't expect much. Upon arrival we weren't even sure if the beds had been changed but after closer inspection, I figured they were just made poorly....

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Helpful?
3Thank Tricia H
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Tricia I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we may have the opportunity to address all of your concerns. In regards to addressing your concerns I would like to arrange a time to speak with you directly to discuss all of your concerns and offer...

Ontario
Reviewed 4 April 2014

I don't normally rate hotels terrible. It has to be pretty awful to be terrible in my books. I paid $169 for a room with 2 queen beds, they checked me into a room with ONE DOUBLE for the same rate. The room was no bigger than a closet, had a shower that had what appeared to be blood stains...

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Helpful?
5Thank Runnechic71
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns. I would like to arrange a time to speak with you directly to discuss all of your concerns. Please contact me directly at donc@niagarafallshotels.com Thank you

Taipei, Taipei, Taiwan
Reviewed 4 April 2014 via mobile

Great location to see falls. I got a falls side room on 7 floor. Great view from warm room on cold cold March. Lounge lady on 4 floor is extremely friendly and her tip very helpful. Really enjoy talking with her. Even the front desk lady was very professional and helpful and provided help proactively. Those people alone gave me...

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Helpful?
Thank Phil_Chou
Toronto, ON
Reviewed 4 April 2014

Spent 2 nights here last weekend of March. The hotel is quite large and a 5 - 7 minute walk from the self park parking garage, so if you don't want the bother, get the valet parking for an extra $10...why not! While it is in the 'old' part of the Falls at the bottom of Clifton Hill, attached to...

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Helpful?
Thank vballguitarguy
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Guitar Guy Thank you for sharing your experience. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to...

Kitchener Ontario
Reviewed 3 April 2014

We had a room overlooking the American falls and could see the Canadian falls. Had dinner at luckys at the casino next door was amazing.had room service both mornings for breakfast. Bed was so comfortable. Right at bottom of Clifton hill and close enough to walk to falls. Arcade and rainforest cafe both are fun and attached to hotel.

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Helpful?
1Thank jmk39
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Thank you for submitting this glowing review and for the great feedback regarding breakfast room service and our locations & views . We are happy to provide our guests a place where they can relax and renew that's close to Casino, Clifton Hill attractions and the Falls itself. Thanks Don

Reviewed 2 April 2014

This hotel is just lovely. We had a room over looking both falls on the 17th floor. It was just absolutely stunning. We left the window open and turned the fireplace on while drinking a great bottle (or 4) of wine from Niagara On the Lake. You just cannot beat it. The staff was more than accommodating and beyond helpful...

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3Thank Csw1031
Rochester, New York
Reviewed 30 March 2014

We come and stay at the Sheraton on the Falls once a year and we haven't been disappointed yet. I highly recommned the Deluxe Fallsview Room (Floors 14 and Up). You can't beat the view! We had an issue with a leak with our toilet and maintenance was there within 10 minutes on a busy Saturday, which was incredible. It...

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Helpful?
1Thank EchoCH
Ohio
Reviewed 30 March 2014

Staying here was quite a treat. For a very nominal fee, we were given an upgrade to a room with an outstanding view of the Falls and a sofa that pulled out into a bed, giving us more room. The rooms were cozy, clean and nicely furnished. Hair dryer, fridge, flat screen TV, nice pool... I did miss a microwave...

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Helpful?
1Thank Gail H

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Cuisines: Contemporary, Canadian, Steakhouse, Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $164 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Sheraton On The Falls Niagara Falls, Ontario
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
101 questions
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Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Falls view room for $15 extra is well worth it.”
docdavebreen, 23 May 2017 | Read review
“Opt for the Falls View room, well worth it.”
  • Nighttime view from our room
  • View of Horseshoe Falls from our room,
  • View of Rainbow Falls from our room
SegwayMonterey, 22 May 2017 | Read review
“Definitely choose a falls view room”
debs845, 22 May 2017 | Read review
“Make sure your room is facing the Falls”
roparra01, 22 May 2017 | Read review
“When requesting a Fallsview room, you may want to ask for one with a full balcony versus just a (barred) window door/no balcony.”
GSRoss, 21 May 2017 | Read review
5 of 5
Booking.com
US$133* /night
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Prices are for 1 room, 2 adults
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