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Four Points by Sheraton Niagara Falls Fallsview

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Four Points by Sheraton Niagara Falls Fallsview
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2,485 Reviews from our TripAdvisor Community

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Showing 2,377: English reviews
Toronto, Canada
Reviewed 2 days ago NEW

Weekend away Christmas present - had a great time. Upgraded our room for free, nice view of the casino and the falls beyond. Jacuzzi was very nice and helped a great deal after walking around the falls in frigid weather. Front desk was very nice and helpful. Valet parking was also nice, if a tad pricey, but really, it's Niagara...

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Helpful?
Thank PaceAFigure8
Oakville, Canada
Reviewed 2 days ago NEW

We have stayed many times at this hotel. The rooms are nice and the location is the best with the walk way to the Casino. We always park at the Casino. This time we stayed 2 days and upgraded to a Fallsview. We did not like the first room we were given and asked to change. The wait was really...

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Helpful?
Thank Nick K
North Tonawanda, New York
Reviewed 3 days ago NEW

Be forewarned. If our room was like all the others, then there are no light blocking curtains. This can be very distracting for those who need some darkness, especially rooms that face the city. Heck, even those that face the falls have the neon lights of the casino, the falls illumination, and USA side. This immediately takes off one star....

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Helpful?
Thank SharkByte_Rob
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear SharkByte_Rob, Thank you for sharing your experience with us and other travellers. I sincerely apologize for the disappointed you have expressed regarding your overall visit. Each room does come equipped with black out blinds, they are placed up behind the fashion curtains. I truly understand how this can ruin your morning. I do hope that you will choose our...

Reviewed 5 days ago NEWvia mobile

Let me start off by saying we're a group of individuals with good jobs, respectable personalities. This hotel is not for anyone who feels good about themselves. The staff here will make you feel like you can't close your eyes because you're afraid of what might happen. We were hanging out in our parlour, yes we paid for an upgraded...

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Helpful?
Thank Foodblogz
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Foodblogz, I sincerely apologize that our staff made you feel the way you have described, I can assure you with 100% certainty that this was not their intent. The procedure at the hotel is for security to respond to all noise complaints in person and not by phone. This is because security will assess the noise level before speaking...

Aurora, Ontario, Canada
Reviewed 5 days ago NEWvia mobile

Was a little confused when checking out of hotel this morning and was told the night before parking would cost 25.00 (valet) and get a charge to credit card for over 30.00. Questioned the front desk about why it was more then the quoted price and was told there were 2 additional charges one for Tourist Fee and other for...

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1Thank Maureen M
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Maureen M, I sincerely apologize for the fact that you were not aware that the parking fee is prior to taxes and TIF. All room rates and parking rates are always posted and shared prior to taxes and fees. I have shared your commetns with the front office direcotror to ensure that the front desk staff property communicates what...

Vancouver, Canada
Reviewed 6 days ago NEW

Why when calling in a day ago to request and confirm a quiet room from ice machines and elevators do I check in and be given a guestroom near to the ice machine. I spoke with Front Desk agent 24 hours prior and assured no problem and when arriving the information in your PMS system has not even been looked...

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2Thank canadian175
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Canadian175, Thank you for taking the time to review your stay. I sincerely apologize that you were not provided a quiet room after you had call to request one. I assure you that we do have procedures in place to ensure that we meet all guest requests that we are able to. Your comments will be shared with the...

Northfield
Reviewed 1 week ago

Enjoyed our time at The Four Points Sheraton and would stay there again! The hotel has a walkway to the Fallsview casino and has a Galleria Mall on the ground floor which also leads out to the street and more shops and restaurants. Attached to the hotel is the RuthChris steakhouse, IHOP, and East Side Mario's. The hotel staff were...

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Helpful?
Thank chasdog4478
traveller1
Reviewed 1 week ago

Warning do not stay at this hotel! Purchased a gift certificate for a friend and friend misplaced it. This hotel has a policy of not replacing gift certificates even though I have all the pertinent information ie: cert #, date of purchase, name of recipient and my visa transaction information. They do not offer any alternatives and basically I was...

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2Thank traveller1078
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear traveller1078, I understand your frustration with the matter and I apologize that we were unable to offer you a solution. As with all gift certificates the hotel is not responsible if they are lost or stolen. I am sorry, the agents at the hotel do have to follow this policy as they are unable to reissue gift certificates. Thank...

Burlington, Canada
Reviewed 1 week ago

We stayed here last weekend. It was very good value for the money. We had a huge room with King bed on the 17th floor. The bathroom is updated with a large vanity. It was all very clean and well maintained. There was a coat closet in the hallway separating the bathroom and bedroom. A Keurig coffeemaker is supplied with...

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Thank Canukvisitor
Reviewed 1 week ago

The hotel was over run with hockey team kids...as a result there was excessive noise in the halls and slamming doors until after midnight. As well this property charged 10% TIF tax which is not mandatory. When questioned about having the fee removed the manager outright lied. She told me that it was mandatory and that I was agreeing to...

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Helpful?
2Thank Ron C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $100 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls Fallsview
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel
Four Points By Sheraton Niagara Falls Fallsview Ontario
Hotel Style:
#4 Casino Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls Fallsview staff and other travellers.
23 questions
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Questions? Get answers from Four Points by Sheraton Niagara Falls Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fallsview rooms ending with 02 are corner rooms. floors 14 to 17”
 of 5 bubbles 363nickk, 17 Jan 2017 | Read review
“Upper floors provide a nice view.”
  • One of the rooms.
  • City view from the 12th floor.
 of 5 bubbles SharkByte_Rob, 16 Jan 2017 | Read review
“clean rooms..comfortable beds”
 of 5 bubbles chasdog4478, 11 Jan 2017 | Read review
“never buy a gift certificate from here”
 of 5 bubbles traveller1078, 11 Jan 2017 | Read review
“It appears that lower floors may cater to sport groups and families with kids...this can result in a very noisy environment!”
 of 5 bubbles , 8 Jan 2017 | Read review
5 of 5
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