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Four Points by Sheraton Niagara Falls Fallsview

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Four Points by Sheraton Niagara Falls Fallsview
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2,437 Reviews from our TripAdvisor Community

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Showing 2,329: English reviews
Hillsborough
Reviewed 4 days ago NEW

We went here for one night after spending each of the previous two nights at different properties in Niagara Falls. The location is great in the Fallsview district with lots to do without even having to go outside. The service was very pleasant during check-in, when speaking with the valets and valet service desk, etc. The rooms are standard Sheraton...

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Helpful?
Thank mmingle1
Reviewed 1 week ago

Hi, this is Stefano and last weekend I was in Niagara with my girlfriend. For that weekend We have chosen to stay at Four Points by Sheraton. The room was very clean and very cute, just the bathroom was a little bit tiny, Staff was very kind. Well, We wanted stay one more night but unfortunately We didn't have time....

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Helpful?
Thank Stefano P
Toronto, Canada
Reviewed 1 week ago

Booked online because I found a good deal. This hotel is past its prime, and overpriced for the quality of the room and experience. The hotel room was SO LOUD, that they actually gave us ear plugs and admitted it was loud. Ear plugs. Seriously? I didn't pay that much money to celebrate my wedding anniversary with ear plugs. There...

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Helpful?
Thank CG_DG_Canada
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear CG_DG_Canada, Thank you for taking the time to review our hotel. I sincerely apologize that we did not provide you with a quality stay. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Again, thank...

Oakville, Canada
Reviewed 1 week ago via mobile

This is a nice comfortable hotel. My husband got a pretty good rate for the night, but that was probably because we did not have a view of the Falls. In fact, we had a view of a huge wall (we had a giggle that we got the Wallsview instead of the Fallsview). We've been to the Falls many times,...

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Helpful?
Thank Alison S
Toronto
Reviewed 1 week ago

I was looking forward to a great relaxing stay at this hotel and expecting clean rooms as an SPG member. The room was awful, outdated, and disgusting! I have photos to show proof of work our vanity and bathtub in the room along with wallpaper peeling off. That evening I was getting ready to go for dinner at Ruths Steakhouse...

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Helpful?
Thank Johnny K
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Johnny K, Thank you for the feedback you have provided. This level of details is important for us so we know exactly how we can improve for future experiences. Please accept my most sincere apologies for all of the inconveniences you experienced. Please feel free to contact jabbruscato@fourpointsniagarafallsview.com for an opportunity to make this right. Again, thank you for...

Orangeville, Canada
Reviewed 1 week ago

We've been to this place on a few occasions. Its such a great location because you can walk inside to the Casino. Its very central and their valet parking is great, and they allow you to go in and out. We only waited 10 min for them to bring our car around. At some of the hotels you can wait...

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Thank Clifford321
Reviewed 1 week ago

724000999 member since 2007 I will never stay with a SPG property again. This hotel service was so bad. When the front desk cares more about being right than satisfying a customer. It's time I take my business to another chain that cares about loyalty. I supported this chain because it has a call center in my home town of...

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Helpful?
Thank wifieandme
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear wifieandme, Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review regarding your stay. I assure you that our staff truly does value every guest that stays with us and always goes out of their way to ensure SPG members have a wonderful stay. The staff does have to abide by all policies...

Grimsby, Canada
Reviewed 2 weeks ago

We had a nice Fallsview Room (#1404), with super beds, bathroom and amenities. However the Heating was faulty ( setting the thermostat to 70 degrees, did not adjust the 73 degree room temp.) so we were uncomfortably warm. The real spoiler was having to pay a 10% TIF (tourist fee). Despite the city of Niagara Falls considering this to be...

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Thank Baburam S
Mississauga, Canada
Reviewed 2 weeks ago via mobile

I use to like this hotel. However my visit this time was a bit disappointing. First I found it expensive this time around for what we got. The room we got was in need of a few touch ups especially in the bathroom. I especially felt that the tub was dirty but it was just poor upkeep of the tub....

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Helpful?
Thank blksnapper2015
Jersey City, New Jersey
Reviewed 2 weeks ago

Got two upgraded rooms at no cost, thanks Four Points. The room was nice, clean, decent size with all the advertised amenities, no smell. I did not particularly like the carpet, for me it looked dirty. The bed was comfortable, A/C and Heat worked fine. There were several restaurants in the hotel basement, but beware as they charge those extra...

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Helpful?
Thank Marie L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $88 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
4 Points By Sheraton Niagara Falls Fallsview
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel
Four Points By Sheraton Niagara Falls Fallsview Ontario
Hotel Style:
#4 Casino Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls Fallsview staff and other travellers.
20 questions
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9 months ago
Boston, Massachusetts
over a year ago

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Questions? Get answers from Four Points by Sheraton Niagara Falls Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your bed is heavenly, not rocky...”
 of 5 bubbles Clifford321, 27 Nov 2016 | Read review
“Ask for Fallsview upgrade”
 of 5 bubbles BaburamS, 22 Nov 2016 | Read review
“C tower rooms newer!!..elevator newer...close to Starbucks kiosk!”
 of 5 bubbles Ducks, 16 Nov 2016 | Read review
“5th floor w/city view (flat roof and building across - no view really), King w/jacuzzi tub. Didn't hear any hall noises at night.”
 of 5 bubbles jennifersH8912FN, 15 Nov 2016 | Read review
“rooms face the falls are the best”
 of 5 bubbles DoraMuller, 14 Nov 2016 | Read review
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