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Being a resident of Ontario and frequenting the falls, we often stay over for the night especially for special occasions. First let me say, there is a “tourism fee” that is charged anywhere you visit in the falls that is NOT mandatory at restaurants but the hotels have made it permanent. We have tried time and time again to have it removed as we live about an hour or so away but have had no success. Following a horrible experience at the Sheraton Four Seasons where not only was their customer service horrific but the state of the room was equally as horrible, we swore we would not stay overnight again. However, due to a firework competition we decided against our previous judgement and booked the weekend at the Hilton. We were greeted at the front desk by Jonathan (we didn’t get his last name) who not only was polite and pleasant but went above and beyond for us! Complimentary valet parking, breakfast for both mornings to help offset the tourism tax/fee and put us in the highest Available room for anniversary. Talk about going above and beyond! We will 100% be back purely for the customer service especially after we questioned the tax. For a large chain, these guys got it right!
The view was amazing but the stay was really ruined by poor management of room temperature. From my understanding, the hotel during winter months sets all room to one temperature which cannot be control by in-room thermostats. It might sound dramatic but when you’re trying to sleep in a room at 77 C you don’t get much sleep. The window to our room had a small hatch which could be opened, however it was so small that you would be lucky to hear anything outside. This needs to be corrected. Given the vast choice of hotels in Niagara, I’ll be looking elsewhere.
Response from Hilton_Niagara_Falls, General Manager at Hilton Niagara Falls/Fallsview Hotel & Suites
Dear Jacob S: Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Hilton Hotel and Suites Niagara Falls/Fallsview; and on behalf of the staff and management, please accept our apologies for the heat in your guestroom. At this time of the year, the outside temperature requires that we have heat available. As you are already aware, we do have a window air vent in our South and Mid Tower guestrooms. Thank you again for taking the time to provide us with your feedback. Should your travels bring you back to the Niagara area sometime in the future, I hope that you would consider giving the Hilton Hotel and Suites Niagara Falls/Fallsview another try. The staff and management would welcome an opportunity to prove to you that we can provide you with an enjoyable stay. Sincerely, Paul Ford
Best trip! Park and leave your car at the Fallsview Casino for $5. You can walk to everything! Front desk staff were friendly and helpful. Upgraded room to 33rd fl; North Tower. Large room with breathtaking view of US and Canadian Falls. Elevators were quick. Nice selection of Restaurants and quick eats inside hotel. Loved the enclosed walkway to Fallsview Casino! Hotel is renovating many areas. Don’t stay if a little construction bothers you. But you will miss out on the best location and extra’s this hotel offers. Pics are taken from our hotel window.
Clearly a good, well-run, professional hotel. With three towers, the hotel can accommodate hundreds of guests and they all came the same night we did. Kudos to the staff for busting their backsides to accommodate all the guests but queues were excessive. As a Hilton Honors member, we were able to avail of much shorter lines (and receive a suite upgrade in the bargain) so all good here. One item the management needs to think about... there are very minor maintenance issues that no one will notice until they become big (minor water damage and a little stained grout.) An eagle-eyed quality assurance person will zap these minor items instantly.
We had a good experience at this hotel, as we got what we paid for: rooms with view for the falls. That was the best part! The room was quite big, as the bathroom. It was clean and comfortable. Not so good: the hotel has some construction work undergoing, so the outside was quite dusty. Parking was expensive, and the rates were not very clear. Also, breakfast at CAD 22,95 + tax was rather expensive
Rising 53 stories above Niagara Falls, this modern high-rise hotel offers guests luxurious accommodations, 5 on-site restaurants, superior service and the perfect location to experience all …Morethat Niagara Falls has to offer. Less
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From Hilton Niagara Falls website:
Our pool and fitness centre is closed until 2019. INDOOR ACCESS TO THESE FACILITIES AT A NEIGHBOURING HOTEL HAS BEEN ARRANGED excluding December 24, 2018 through January 5, 2019.