This is the first time I've stayed here overnight, because I wanted to enjoy the nightscape and light show on the Niagara falls (which did not disappoint), without worrying about driving back home at midnight. Let me start with the pros: * The hotel is centrally located, with a decent view of the falls above a certain level. We stayed on the 28th floor and the view was unobscured, but it seemed like this might not be the case a few floors down. * The Deluxe Suite was very spacious for the 3 of us, and could easily accommodate more people as it had 2 king beds + a big sofa that likely folds out. * The interior felt clean-ish enough (I'd say 80% clean), with a few blemishes and stray eyelashes to be found here and there. * The jetted tub was a fun perk, the desk and office chair were very convenient and so was the coffee maker. The safe didn't work and neither did the fireplace, but we didn't need them anyway. As to the cons: * The biggest one is the expensive and inconvenient parking! We arrived at 4:30 pm, as check in only starts at 4, and there was already no indoor parking left. Staff have, rather rudely, allowed us to stand for 5 minutes next to the check-in area to take our luggage in - after initially trying to convince us that we should just carry it back on the hotel's shuttle after parking at their remote lot. No thanks, the shuttle was crowded enough. The hotel seems to have 3 remote outdoor parking lots, only one of which is paved, for which they charge $35 + $9 of mystery tax a day. Plus you're expected to give gratuity to the shuttle driver. All in all, opt in for the $50 indoor parking, whenever it's available. The remote parking lots are not that far, but are separated by a wide road and inconvenient pedestrian paths. I wish they had invested the same resources that had gone into the casino bridge, in building a "parking bridge" (or suitable indoor parking)... Maybe a pet peeve but it was an annoying way to start our vacation. * Long wait times for the elevators, and once they arrive, it's easy to forget that Ontario has just opened up days ago. At one time, over 15 other guests cramped into the small elevator. Social distancing was nonexistent and nobody wanted to be the party pooper so people just kept squeezing in and laughing it off. * The view, which should be the holy grail of this hotel, was somewhat tarnished by the dirty windows and it was hard to get a good, un-smeared photo. I do realize that it must be hard to clean them from the outside, considering the height, but it was still a bummer. The casino is kind of stuck in the middle of the view as well, along with sprawling parking lots and concrete slabs. This in itself is not the hotel's fault, but did make me wonder about the urban design around such an important landmark. Are there any urban planners in charge of the area? One suggestion, how about asking the casino turn down its blaring billboard lights circa 2 AM? As much as we wanted to wake up to a view of the falls, it was impossible to fall asleep without closing the drapes. * Speaking of the drapes, the carpet and the sofa, it's time to replace them or at least thoroughly clean and patch them up. Overall, decent enough hotel but I don't think it was worth the overall cost.…
Stayed for a couple of nights. The room was spacious, clean and comfortable. Waterfalls view from 30th floor is stunning. Unfortunately, had noisy neighbors in the next room, couldn't sleep until they turned down music and stopped laughing ~3 am. In general, the hotel itself and the location are great.
Really looking forward to staying at this hotel again with my family (July 26th). Everyone is super excited!! Our experience last time was just amazing. The staff was friendly and our 2 bedroom deluxe Fallsview room had an amazing view of the falls. We can't wait!
This was a great stay! The rooms where fully cleaned and ready before our check in time. The parking was close and easy to access. The safe were awesome. Room service was great when needed. Overall our stay felt welcoming and it was a fantastic time. We will be back for sure! THANK YOU!
The staff were not too helpful and welcoming, we got hung up on phones requesting someone to help open our red wine bottle, and not welcoming by the hotel parking receptionist because originally we wanted to save some money by parking outdoor which is $35, but we changed our mind after he issued us a ticket to indoor parking which costs $50, the parking receptionist was not very pleased.