Hilton Niagara Falls/Fallsview Hotel & Suites
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About
#53 of 126 hotels in Niagara Falls
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Daily Mandatory Charge will be added to the room rate and includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT). An elegant Niagara Falls Hotel stay with 53 floors of breath-taking views over the Horseshoe and American falls, 90 minutes from downtown Toronto and Pearson International Airport (YYZ). Enjoy spacious rooms with accommodations for families (up to six guests). Our North Tower suites feature classic wooden fittings provide an inviting ambience while double whirlpool tubs in oversized bathrooms are among the special touches. Located on the 33rd floor with spectacular views of Niagara Falls, The Watermark restaurant's internationally-inspired menu and relaxing atmosphere is the perfect spot for sipping Champagne. Or, enjoy live music at Myst Lounge. Open-fire grilled cuts are the order of the day at Brasa Brazilian Steakhouse or choose favorite Italian dishes at Corso A Culinary Tour of Italy.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English
Location
97Great for walkers
Grade: 97 out of 100
62Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
Contact
6361 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V9 Canada
Getting there
Rental CarsSee all Niagara Falls car hire
11077Reviews185Q+A100Room tips
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Location of Hotel is walking distance from the falls and Clifton hills. It is connected via bridge to the Fallsview Casino, and a lot of great restaurants are in the vicinity, my favourite being the Brassa Bravilian Restaurant. Upon entry the hotel is spacious and beautiful, the staff are super friendly - shout out to Jessica from the front desk who was amazing. I was able to get an upgrade to city view, and upon entry the room was spacious and has all the necessary things needed to make myself at home. The beds were comfy and the washrooms were clean with towels and has the necessary toiletries. Overall my impression of my stay was satisfied, highly recommended.
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Date of stay: January 2023
Location
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Sleep Quality
Room Tip: Any room with a City View
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Thhis was a great pick to celebrate our 56th Anniversary. the room was great and the view of the falls exceptional. The Watermark restaurant is Five Star. The service was great. Darren was our waiter. The food quality was great and the preparation perfect.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Last time here for sure ! Check in was brutal - took a half hour with only 6 people in front of me - only 2 people on the desk at 4:30 for check ins - another staff member came out at 4:50 - took 10 min to find a working computer - I got this girl - room key reader wasn't working, then printer wasn't printing - on my reservation I had requested a floor with a WORKING ice machine as we had problems in the past, she did acknowledge that and asked a co worker - he mumbled something - anyway - all the way up to the 32nd floor of the South Tower - get settled, go get ice - guess what ?!! empty - go down a floor - out of order - go down another - out of order - down another - out of order !! took the elevator to the 33rd which is the Watermark Restaurant - they gave me ice. Had to do this both days a couple times a day. Unacceptable to not have every machine working on every floor - to make people run around for ice is nuts ! They have a text system to the front desk, when I explained they offered me free parking - we didn't park there because it is $75 a night ! another downfall - Another thing with the front deck - making the staff go back and forth to get people bags with water in them - adds more time to the already long check in process - just put it in the rooms and be done with it - we didn't even get a bag - had to ask the next day. Day 2 - came in from shopping in the afternoon - went to run the tub for a whirl pool - no water ! called down - they had to shut off for maintainance but were working on it - 1 hour later came on - but cold - took awhile for the hot water to catch up. Morning of check out - we got our bill under the door - all looked good - dropped our keys in express check out - got a email with our bill later that day - and we were charged for our check out day as well ! extra 220 on my card - called the number in the email - put through to billing - no one in the office - told to leave a voicemail but told it could be days before we heard back as working on limited staff and hours - then disconnected so unable to leave a message anyway. Called back, directed to Manager on Duty, which I did not get, explained my issue, she looked into it and called it a system error - sorry not a system error because there was a cahiers name on the receipt. All this little things added up to a hassle of a stay. We will stick with our Marriott's from now on. …
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Date of stay: January 2023Trip type: Travelled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
After seeing all the negative reviews I felt compelled to write a review sharing our experience. We booked over New Years Eve and while certainly we paid a premium due to the holiday I think their typical rates are fair and what I would expect. Check-In using the mobile app after seeing how long the line at the front desk was when we arrived I’m so happy I utilized the app. Plus I was able to navigate my room selection and chose a room and floor I wanted. FYI we chose 4559 and the view was spectacular. The room was a bit outdated and could stand an update. While outdated we found our room to be cleaned and furnished well enough for a 2 night stay. The elevators most of the time were relatively fast and we didn’t wait too long. Peek times however the elevator wait was very long around 9-11 am then again when we were headed out for the evening. In my opinion the recent negative reviews seem to be a bit over the top or folks looking for something for free from the hotel. While the hotel could use an interior update it was not something that would ruin anyone’s trip and I’d hate to see folks discouraged from staying here.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Utilize the Hilton App for checking in and room selection.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Worst Hilton experience. As a big brand, the understanding of hospitality is terrible at best. Rooms are not cleaned daily and delays in housekeeping services. Front desk clerks does not even know where the guest relations is located. Additionally, breakfast is an insult for Hilton hotels, it was so bad and there was no presentation on the table. They charged us 88 CAD for a mess. Secondly, the menu was poorly designed and the taste of the food was just not right. Waiters in the breakfast area were so disturbing, they were acting like they wanted us to leave asap and they forced us to pay our bill(indirectly). 200 + dollars a day and an unacceptable service in a crown jewel city. So sad. The only good thing about this place is the view of the falls, which is great. Sorry guys, this is not the Hilton Experience……
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Infinity pool (especially the view of US falls) and the family pool was enjoyable - however, the pool temperature should be warmer. The hotel lobby, general areas, room, etc. were nice and clean throughout. The biggest issue was the customer service by the front desk, the concierge and the telephone operators. I could not connect to the Wifi and called front desk from my room phone, who then transferred me to IT and then IT informed me that there was a Wifi outage throughout the hotel and rather than providing me with solutions and other incentives to help improve my experience (to me... wifi is a basic service), they hung up on me and never returned my call. I then escalated this issue to the manager (after having my digital key also failing on me... couldn't get into my room), but no one got back to me and there was no follow-up. I did speak to the concierge about this and they told me that with a hotel this size with this many number of guests, there are bound to be issues with the Wifi... Rather than trying to help improve my experience (they could've offered a complimentary something?), they told me to accept it and move on. Hilton also charged me for offsite parking (without my prior consent) and tried to sneak this $55 amount in my final bill (even though I parked elsewhere outside the Hilton parking lots) !!!!!…
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My experience was disappointing. The rooms were dim and small, with no lights in the room only in the tiny hallway and two floor lamps, there wasn't any veniltaton for the bathroom, the AC was extremely loud, not at all what you would expect from a five star, extremely expensive hotel. The parking was horrible, it was a ridiculous $60 a night for indoor parking. The shampoo, conditioner and body lotion were these tiny, tiny bottles which aren't a huge problem but for such an expensive hotel, is this really something they should be skimping on? There were more I had issue with, including the breakfast we were told was $35 a person (which is a lot but fine), but we found out that the breakfast was actually a-la-carte and there's no more room service/housekeeping for each day. One of the doors to the closet couldn't open, and more. I would expect this kind of experience from a very cheap hotel, not an extremely expensive five-star hotel, I would not recommend this to anyone. The only reason I did not give this a 1 star is that the customer service was great, everyone we talked to was sweet from check-in to check-out.…
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We really enjoyed our stay in 2020 and decided to try a staycation. Paid for a more expensive room with fallsview. The pillows were so hard but the room was nice. Morning of the 26th the alarm went off and we had absolutely no direction. Went to have breakfast after all the commotion and the restaurant was flooded. No signs telling us not to go up there. We went down to the front desk to ask what was happening and the person just shrugged her shoulders. Then there was water leaking in one of the elevators and through the roof on the first floor. When we were checking out I waited in line but one of the front desk staff said just drop the keys in the box. No one asked how our stay was. I emailed the hotel to get a receipt for the staycation tax and the response I got was that I paid through Expedia so there's no receipt. I sent an email back explaining that I need a receipt with the hotel's HST number and no response days later. Called the call centre and they forwarded me to the front desk. Spoke with a woman who sounded like she didn't care to be there. She said she would email me the receipt and when I attempted to tell her about our not so great stay she interrupted with an attitude saying that she's not a manager and she can forward me to one. I got forwarded to a ringing phone and then bounced back to the front desk again. The man on the phone tried his best to be helpful but I still have not received my receipt. What is going on Hilton? …
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We paid a lot of money (about $1500 CAD for 3 nights over new years) for a deluxe fallsview. Technically we did get a view of both falls, BUT there is a huge casino tower in the middle which takes up much of the view and really ruins it. No housekeeping unless you specifically ask for it. TV was very wonky, had to keep turning it off then on again. Parking is hugely expensive. Room service menu is very minimal. Fitness center is tiny and did not have a rower as advertised (that is my go to). On the plus side every staff member, from bartenders to wait staff, were wonderful, the room was very nice and clean. The restaurants were very nice. However, I expected a deluxe accommodation, what I got was not much better than Holiday Inn. We stayed at Marriott last time a few years ago and will book there next time. …
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Parking is very expensive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We visited the Hilton on New Year’s Eve and it was packed with tourists! I saw other negative reviews but we had a good experience. Spacious suite on the 48th floor with awesome view of the falls (fireplace and cool tub) Things to expect: If going during a busy period don’t be in a hurry. -Parking was off site since valet was full. -Line for Starbucks was long but moved quickly -lines for elevators were long during peak times but moved quickly. - nice covered walk to the casino and mall -rooms were a little worn and pricey rates but I expect this for a tourist area on NYE
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: This place gets packed with tourists. Expect lines
For quick check in- get the Hilton app and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$132 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hotel niagara falls, hilton fallsview niagara falls, hilton niagara falls, niagra falls hilton, niagara falls hilton, hilton fallsview hotel niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
1049
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Claim Your ListingHilton Niagara Falls/Fallsview Hotel & Suites - UPDATED 2023 Prices, Reviews & Photos (Ontario) - Tripadvisor
Frequently Asked Questions about Hilton Niagara Falls/Fallsview Hotel & Suites
Which popular attractions are close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Nearby attractions include Edward Stone's Mind Trix (0.5 km), Niagara Fallsview Casino (0.2 km), and Niagara Falls Fun Zone (0.1 km).
What are some of the property amenities at Hilton Niagara Falls/Fallsview Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Niagara Falls/Fallsview Hotel & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Conveniently located restaurants include Il Gelato di Carlotta Niagara Falls, Frontier BBQ & Smokehouse, and Zappi's Pizza and Pasta, Italian Eatery.
Are there opportunities to exercise at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Niagara Falls/Fallsview Hotel & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Many travellers enjoy visiting Lundy's Lane Battlefield (1.2 km), Chippawa Battlefield Park (5.9 km), and Toronto Power Generating Station (1.4 km).
Does Hilton Niagara Falls/Fallsview Hotel & Suites have any great views?
Yes, guests often enjoy the park view available here.
Is Hilton Niagara Falls/Fallsview Hotel & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.