Went to the falls this past weekend, room seemed clean. Until we turned down the sheets for bed and found old dried blood all over. Front desk blamed us and did nothing. We left to drive home for 2hrs in the middle of the night. So disgusting, not safe & very unsanitary. Made formal complaint to the hotel manager who said blood was fresh as he’s seen blood before. What kind of place has blood left often??!! Very concerned here. Poor management & service. I am still being charged for my room after being told too bad not their problem it’s mine!! Not once were we apologized to!! Not safe for anybody or kids. Unhygienic and during a global pandemic is mind blowing. Clearly the cleaners tucked it under the sheets to hide it. Stay at your own risk.
Went for the night to see the lights and have a family gathering. Good location and room was good. Great location for Clifton Hill and restaurants. Was nice to have an indoor heated pool that was actually heated to a nice temperature. Pool area was empty so had no issues with times.
Hi everyone I usually rarely write a review but I saw for this one I should write one. Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. We travelled with one year old infant and some luggages. this was one of the nicest places we stayed in past 16 years living in Toronto and was coming to the Niagara falls a lot of time and using a lot of hotels but really this hotel was perfect. The room, the bed, chairs & hot tub was comfortable and really clean. I like this place so much.
My husband and I stayed one night at this Hojo and it was so clean and COVID practices were spot on. Room was spotless, we were away from others and every guest we met was wearing a mask. We used the pool and the deck had just been washed. There were plenty of clean towels and shower was great. The location is great... we walked to the Falls and back one morning. The Christmas light display at night was spectacular! We are looking forward to coming back to this hotel soon! Thank you Hojo!!
The staff upon check in and check out was awesome. They were friendly and made the process very easy. The hotel rooms are decorated in a retro feel, which is kind of dated, but I still liked it. The outside of the building could use a facelift. And the slide in the pool area could use updating. Overall, a great experience and worth the money.
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