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Oakes Hotel Overlooking the Falls

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Overview
  • Excellent27%
  • Very good32%
  • Average19%
  • Poor11%
  • Terrible11%
Travellers talk about
“gourmet package”(93 reviews)
“oaks hotel”(69 reviews)
“great view”(402 reviews)
Free Internet
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (5,339)
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1,431 - 1,435 of 4,953 reviews
Reviewed 16 October 2016

Excellent view from the observation floor!! Friendly staff, Very helpful bellman! 5 minutes walk to the wonderful Canadian horseshoe falls! Parking ground available! In the neighborhood is Applebee's!!!

Review collected in partnership with this hotel
Thank brigittao85
Response from nicole g, General Manager at Oakes Hotel Overlooking the FallsResponded 31 October 2016

Thank you for this amazing review, we will pass along your comments to all staff so that they may see the wonderful job they are doing. Nicole

Reviewed 16 October 2016

Booked week in advance on an excellent package. On check-in I asked if we could see the falls. I was told only the mist. Hotel was totally booked and they couldn't change our room. Totally disappointed.More

Review collected in partnership with this hotel
Thank Adele R
Response from nicole g, General Manager at Oakes Hotel Overlooking the FallsResponded 17 October 2016

Dear Adele, Please accept our apologiiges for not being able to provide you a complimentary upgrade to one of our beautiful fallsview rooms. We do hope that you will return again. We strive to make all of our guests feel welcome and special. Let us...More

Reviewed 16 October 2016

Paid a lot for my room, and had several issues with my room. Toilet didn't work, lost all power to lights in our room, and Jacuzzi bottom peeling off! Cleaning staff more helpful than front desk staff!More

Review collected in partnership with this hotel
Thank inges826
Response from nicole g, General Manager at Oakes Hotel Overlooking the FallsResponded 17 October 2016

Dear Inges826 We are very disappointed that you did not enjoy your stay. This type of service is unacceptable. The Oakes hotel strives to provide the friendliest service around. I will follow up with the front desk staff so that they can understand they roll...More

Reviewed 15 October 2016

This hotel was ok. Not worth the money paid. The room was exactly what was advertised. However they taxed EVERYTHING separately, yes there is tax, but taxing the parking fee?? And taxing the T.I.F (tourist improvement fee) was a little ridiculous. Lesson learnt. I wont...More

Thank Charmaed
Response from nicole g, General Manager at Oakes Hotel Overlooking the FallsResponded 17 October 2016

Dear Charmaed, We are sorry that you feel that you wasted your money. This is not okay with us!. We try very hard to make sure our guest understand all charges and fee's before arrival. We do tax the parking and tiff fee as they...More

Reviewed 15 October 2016

First time to Niagara Falls. The Oakes Hotel was everything it says! SPECTACULAR view, clean room, comfy bed, (could have used a softer pillow, but that is a personal preference), friendly and helpful staff all around. I don't think I could have chosen a better...More

Review collected in partnership with this hotel
Thank 28peggyn
Response from nicole g, General Manager at Oakes Hotel Overlooking the FallsResponded 17 October 2016

Dear 28peggyn, your review reminds us of why we strive everyday to provide the best service. It is guest like you that make us happy to be serving such amazing guest. We hope to see you soon. Keep your eye out for our fantastic special...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Meeting Rooms
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$97 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$97 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (1656)
Room & Suite (864)
Dining (15)
Pool & Beach (2)
Questions & Answers
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Rose S
10 April 2018|
AnswerShow all 3 answers
Response from 175nelv | Reviewed this property |
Hi, yes there is a charge for parking, it is $30. per day, with easy access to the hotel. You can park at the casino if you don't mind a short walk to the Oakes. The Embassy Suites next door charge $60 per day which is... More
0
Votes
Bryan E
19 November 2017|
Answer
Response from wp912 | Reviewed this property |
I believe your review. I read other reviews about the place and questioned myself whether their employees were submitting them. This was not so nice of a place.
1
Vote
Jamie2701
12 November 2017|
AnswerShow all 2 answers
Response from Preshanth S |
Hi...The station in Niagara Falls Ontario is the VIA Rail station, which accommodates Amtrak trains from US entering Canada. The distance is approx. 5-6 km to Oakes Hotel. Takibg a taxi/cab should be the best option and it... More
1
Vote
Room Tips
"Request the upper level, falls view. So worth the slight upcharge."
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"View of the falls is amazing"
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"Definitely get the falls view rooms"
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"Parking here is very expensive . Park at the Casino instead. It's only a block away."
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