Quality Inn & Suites
5234 Ferry St, Niagara Falls, Ontario L2G 1R5 Canada
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Avg. C$110 /night, 11/9 - 11/10
C$110
per night
C$89
per night
C$67
per night
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3.0
#23 of 53 motels in Niagara FallsLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Travellers wondering where to stay in Niagara Falls, Canada close to the action will find fine Niagara Falls, Canada accommodations at the Quality Inn & Suites®. We’re one of the most centrally located places to stay in Niagara Falls, Ontario. With newly renovated 84 rooms and suites, you can get the best view of the Horseshoe Falls at Queen Victoria Park, minutes from our hotel. The park features colourful gardens in the summer, as well as jaw-dropping lighted displays in the winter. For a more energetic outing, Victoria Avenue features over dozen fun attractions you and the kids will love, including Ripley’s Believe it or Not, Louis Tussaud’s Waxworks, the House of Frankenstein and the Great Canadian Midway. We’re also minutes from Fallsview Casino, the largest gaming complex in Canada, where you can delight in hundreds of slots, table games, and poker, to say nothing of gourmet restaurants and boutique shops. Enjoy a great night out and take in a floor show worthy of Vegas at Fallsview.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Breakfast available
Kids stay free
Photo copier / fax In business centre
Non-smoking hotel
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
ATM on site
First aid kit
24-hour front desk
Room features
Air conditioning
Telephone
Iron
Refrigerator
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, Croatian, Macedonian and 1 more
Location
5234 Ferry St, Niagara Falls, Ontario L2G 1R5 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Buffalo Niagara Intl Airport
32.9 km•
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Niagara Falls Intl Airport
10.7 km•
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Rental Cars
73 Restaurants
within 0.5 kilometers
173Reviews8Q+A20Room tips
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Detailed Reviews
Dated and tired hotel.
Pro points: Part of the floor had been replaced with wood look laminate. There was a new vanity and sink in the bathroom. A/C worked well.
Free breakfast was nice although keeping the eggs and hash browns covered would be a good idea to keep them warm. Overall there was plenty to choose from and coffee was good.
Cons: Rest of bathroom was dated and tired. Tub drain was horribly rusted! Toilet was best described as low rider. Perfect height for short people or children.
Location was ok. Definitely a walk to the falls and casino but that part we didn’t mind.
Pro points: Part of the floor had been replaced with wood look laminate. There was a new vanity and sink in the bathroom. A/C worked well.
Free breakfast was nice although keeping the eggs and hash browns covered would be a good idea to keep them warm. Overall there was plenty to choose from and coffee was good.
Cons: Rest of bathroom was dated and tired. Tub drain was horribly rusted! Toilet was best described as low rider. Perfect height for short people or children.
Location was ok. Definitely a walk to the falls and casino but that part we didn’t mind.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my first time stay here and it’s quite rundown. The beds are not queen they are double. The chairs were broken and no mirrors in the room only washroom. If you’re paying $99-120 then I’d say it’s worth for a night but no more. You have to go downstairs to get ice because there is only one machine. The bathroom has a tub if you like that. The breakfast is not bad, but you have to toast the bread yourself and make waffles. It’s a self serving breakfast. I saw an ant near the cereal area. The tables are sticky even though they look clean. The rooms are red which is weird but fine. The balcony is rusted and the rooms look dirty. If you’re just staying for a night or two and want something cheap I’d recommend this place. Also the employees look sketchy lol they stare at you and are a little rude. The casino is just across the street which is a bonus. Pros - cheap when you can get it, free parking, free breakfast and pool. Cons - the rooms are dirty looking and rundown, small soap and hair products. No room service since the phones don’t work. You have to pay for bottle of water and go downstairs to get it. Don’t know about the other rooms but our AC stopped working but they did offer one extra blanket. Overall if your tight on cash and don’t mind the old look and find a deal why not stay here. Ps if you’re used to nice hotels and services, don’t go here lol.
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Date of stay: September 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I think 3/5 is generous but giving what I paid for the night it was ok. After reading the reviews I was horrified to arrive but upon arrival it wasn’t as bad as I suspected. Lobby was small and across from the breakfast area . Pool
Was down a long hallway looked ok at best hot tub non existent. Our room was ok but some things were not great . Dirty chair . Some garbage behind a chair. Shower had broken ring at the top. For some reason tv fridge unplugged and had to take some time to set up the tv. Is the hotel nice no. But if you need a room for the night at a good value it does the job beds were clean and decent tv fridge and a/c worked and . I say 2.5/5 is a more fair score . Needs some work but it’s ok for a night I’ve stayed in worse
Was down a long hallway looked ok at best hot tub non existent. Our room was ok but some things were not great . Dirty chair . Some garbage behind a chair. Shower had broken ring at the top. For some reason tv fridge unplugged and had to take some time to set up the tv. Is the hotel nice no. But if you need a room for the night at a good value it does the job beds were clean and decent tv fridge and a/c worked and . I say 2.5/5 is a more fair score . Needs some work but it’s ok for a night I’ve stayed in worse
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip: $20 parking per night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I travel a lot and I am very used to what you expect to get for $70 in a tourist trap city when looking for a room at 1 am. This is the absolute crappiest place I have ever stayed in. I have traveled Asia on a shoe string adventure budget and paid $4 a night for far superior accommodations. Dirty, terrible front counter service, and the room...
The 'closet' had no door it was merely a sort of dent in the wall. Not even a bar to hang things from. The bar fridge was under the desk which was not an issue i guess since there was no chairs in the room. Actually, there was not even a garbage can. Freezing cold room with ice on the inside of the glass. 3 TV stations on a 27" set, no remote. Rock hard bed that was so spring loaded when my girlfriend sat down on it I bounced off the surface.
Was so exhausted arriving at 1AM I was going to try to simply pass out and just get something else in the morning. Then the fridge kicked in so loud that I realized it would be impossible. We only stayed 10 minutes, went back down to the desk and said no thanks. They had the audacity to refuse a refund at first. I called my credit card company right in front of them and said i would not be paying for the room and to block payment. The night manager swore under his breath and said 'OK, we will cancel the charge.' Like he had done me a favour.
This was such a bad experience I called the Choice Hotel corporate offices to complain and they actually knew which location I was talking about for the number of complaints they receive. To their credit, they are looking at revoking the franchise license. Hope they do, normally I like the value of Quality Inn.
So in short, NEVER stay here. Go to The Tower Hotel, one of the best budget hotels around. But don't eat at the IHOP there unless you are OK with paying $91 for breakfast for two. No, seriously, that's what they charged us...
The 'closet' had no door it was merely a sort of dent in the wall. Not even a bar to hang things from. The bar fridge was under the desk which was not an issue i guess since there was no chairs in the room. Actually, there was not even a garbage can. Freezing cold room with ice on the inside of the glass. 3 TV stations on a 27" set, no remote. Rock hard bed that was so spring loaded when my girlfriend sat down on it I bounced off the surface.
Was so exhausted arriving at 1AM I was going to try to simply pass out and just get something else in the morning. Then the fridge kicked in so loud that I realized it would be impossible. We only stayed 10 minutes, went back down to the desk and said no thanks. They had the audacity to refuse a refund at first. I called my credit card company right in front of them and said i would not be paying for the room and to block payment. The night manager swore under his breath and said 'OK, we will cancel the charge.' Like he had done me a favour.
This was such a bad experience I called the Choice Hotel corporate offices to complain and they actually knew which location I was talking about for the number of complaints they receive. To their credit, they are looking at revoking the franchise license. Hope they do, normally I like the value of Quality Inn.
So in short, NEVER stay here. Go to The Tower Hotel, one of the best budget hotels around. But don't eat at the IHOP there unless you are OK with paying $91 for breakfast for two. No, seriously, that's what they charged us...
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: Run, don't walk, in the other direction. Worst place in years...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from veronicas5234, Manager at Quality Inn & Suites
Responded Feb 4, 2020
Dear Gordthebikeguy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mohit Dahiya Night Audit Manager Quality Inn & Suites 2899320888
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had stayed that the Quality Inn & Suites and regard it as a jewel in Niagara Falls. I regard the price for the accommodation to be reasonable, all the amenities were in working order, and the room was clean plus is conveniently located near Clifton Hill. I truly appreciated the complimentary breakfast that was provided with my accommodation which had a generous variety of items to select.
As HOOTERS is located in the same structure as Quality Inn & Suites, I easily went to my room after dining at HOOTERS without the worry of travel.
Overall, the quality time I spent at Quality Inn & Suites was sweet.
As HOOTERS is located in the same structure as Quality Inn & Suites, I easily went to my room after dining at HOOTERS without the worry of travel.
Overall, the quality time I spent at Quality Inn & Suites was sweet.
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Date of stay: March 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Future travellers may consider this hotel during the off season as the price may be lower than...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
Be careful!! This “Quality” Inn is not safe for people, you can get COVID-19 easily!!! Used condoms, used wipes, urinal screens on a wall from men’s washroom as a freshener, unsafe electronic after “renovation” and more... We (2 adults + 2 children )changed room 3 times until 1 am. I’m assuming they DO NOT know how to clean room! Poor customer service.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Since covid hit the niagara region i am 73 and decided i was not safe where i lived (immune factor). Lived in niagara falls for 25 yrs but have lived away for 30 yrs since
During my stay of 3 mths i was treated with respect at all times and they could not do enough for me
The manager there is new (and is kept in high regard) by her staff. She does not seem to ask anything she could not and would not do herself
All appropriate precautions taken and no COVID. T.Y. TO EVERYONE for making me feel like family
During my stay of 3 mths i was treated with respect at all times and they could not do enough for me
The manager there is new (and is kept in high regard) by her staff. She does not seem to ask anything she could not and would not do herself
All appropriate precautions taken and no COVID. T.Y. TO EVERYONE for making me feel like family
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Date of stay: June 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked On Sep 6/20 for our wedding anniversary suite King Bed with Hot Tub
through Booking.com. We got standard room with two queen bed no Hot Tub We tried to explained we get the wrong room but the hotel receptionist ignored us. We didn’t get what we paid for. They ruined our wedding anniversary.
through Booking.com. We got standard room with two queen bed no Hot Tub We tried to explained we get the wrong room but the hotel receptionist ignored us. We didn’t get what we paid for. They ruined our wedding anniversary.
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Date of stay: September 2020
Value
Service
Sleep Quality
Room Tip: We stayed room number 303 no king bed and no Hut Tub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirty, disgusting and over priced. Ac didn’t work, plugs and smoke alarm hanging out of walls, broken chairs, stained sheets, broken fridge, smelly room. Honestly wish I could say even 1 good thing about this place. Don’t waste your time.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel 2 weeks prior to our trip...just to be clear. We get there and they say they over booked and don't have a room for us. The owner owns a Travel Lodge and they sent us there...what a dump!
So we found another hotel, but it took us an hour of our time when we booked far in advance. Then the next morning the Travel Lodge charged our credit card and we didn't even stay there! Had to travel back to the hotel and argue to charge it back! Whoever owns the Travel Lodge on Lundy's Lane and the Quality Inn on Ferry Street is running a crap show!
Don't stay there!!! Horrible service and disgusting.
So we found another hotel, but it took us an hour of our time when we booked far in advance. Then the next morning the Travel Lodge charged our credit card and we didn't even stay there! Had to travel back to the hotel and argue to charge it back! Whoever owns the Travel Lodge on Lundy's Lane and the Quality Inn on Ferry Street is running a crap show!
Don't stay there!!! Horrible service and disgusting.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
no balcony, yes fridge and a great location
I am not sure. Sorry. I'm sure you can you can Google it.
Yes, it's a cooked breakfast with cereal & toast.
Good Morning,
I personally was very disappointed in the hotel, it is a very basic room, I used the pillows from the 2nd bed to lay on the bed was very hard, there is no view of the falls at all their pictures are deceiving...they also charge you to park in their lot, go figure your paying to stay there and also paying to park??? The positive was that it was within walking distance to anything there and they give you coupons for some places to eat, their continental breakfast was not worth anything, my advice spend $50 more and go somewhere else
"Future travellers may consider this hotel during the off season as the price may be lower than during the peak season. "Read full review
"Don't get scammed by their price and promises,the stay at this hotel not worth to pay anything per night"Read full review
PRICE RANGE
C$76 - C$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
baymont hotel niagara falls, baymont inn and suites, hotel by the falls, by the falls niagara
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Quality Inn & Suites
Which popular attractions are close to Quality Inn & Suites?
Nearby attractions include Edward Stone's Mind Trix (0.3 km), Greg Frewin Theatrical Centre (0.3 km), and Queen Victoria Park (0.4 km).
What are some of the property amenities at Quality Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Quality Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality Inn & Suites?
Guests can enjoy breakfast during their stay.
Is parking available at Quality Inn & Suites?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Quality Inn & Suites?
Conveniently located restaurants include Ag Inspired Cuisine, Napoli Ristorante & Pizzeria, and Flour Mill Scratch Kitchen Restaurant.
Are there opportunities to exercise at Quality Inn & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Which languages are spoken by the staff at Quality Inn & Suites?
The staff speaks multiple languages, including English, Spanish, Croatian, Serbian, and Macedonian.
Are there any historical sites close to Quality Inn & Suites?
Many travellers enjoy visiting Queenston Heights Park (8.0 km), Lundy's Lane Battlefield (1.2 km), and Chippawa Battlefield Park (6.2 km).
Does Quality Inn & Suites have any great views?
Yes, guests often enjoy the city view available here.