OMG where to begin! I really wish I'd read the reviews before I booked this hotel...and they lie about their amenities. In fact, if a hotel is advertising a pool or hot tub and they don't say on their website or somewhere on the booking site that the amenity is unavailable. That is FALSE advertising. We are paying for something WE DO NOT GET! I will also say that I usually book my hotels on Expedia, but this time I opted for Hotwire to save money. Big mistake. They advertised this as a premium hotel at a great rate, lie. They only give you so much time to book, so I felt rushed and didn't do the research I usually do. Big mistake, and I'll never book on that site again. Be warned. This was my first birthday after the pandemic. Last year everything was closed. I ALWAYS book a hotel with a pool and hot tub. I have RA and moving from the hot to the cool always helps with the inflammation tremendously when I'm walking more than I usually do during a workout at the gym. Let me make it clear, I would not book a hotel that had no pool. I was offered 3 hotels with the indoor pool filter on. I went to Expedia to check the amenities. They are the best at listing everything. I saw that another hotel had reviews saying the pool was closed. I saw none of that when booking this hotel, so felt pretty safe, but I should've known better and called to make sure. If you want a pool, don't skip this step because booking sites won't say if it's closed and you're just out. I, personally, think that should be illegal. They should have to state somewhere in RED at the top of the hotel description that an amenity is NOT available. I even bought a new swimsuit before going. This trip was for my birthday. I am a huge believer in spoiling oneself for your special day once a year. It is a much-needed self-care. This year, my birthday fell during a heatwave, and I hate the heat. Plus, there was a torrential downpour during my drive there. I arrived and just wanted to check in and go swim all evening. Guess what? Pool was out of service! And I mentioned the hot tub and she said it hadn't been working for years!! BUT there is still a picture of said hot tub on the booking sites. AND the digital sign outside that flashed different messages said "Indoor Pool." I'll post a picture I snapped of this false advertising. Because it was a Hotwire booking, there were no refunds. I immediately felt duped and cheated. Plus, there was the unpleasant surprise of a $50 deposit. Expedia is very good about listing all charges, and I didn't see this posted on any booking site. AND be warned, if you are relying on a Visa debit and don't do credit cards, they will make you pay $250 for a cash deposit. Luckily, my Visa debit worked because I didn't have an extra $250. I was so upset, I'm sad to admit I cried. Going swimming was something I'd been looking forward to for so long. I wanted to change hotels so bad. The kicker is that I'd booked the hotel across the street, which had an indoor pool and hot tub, because this one was $30 cheaper. What a stupid mistake. One I'll never make again. The only redeeming part about this terrible check-in was the desk employee. I did not get her name, She didn't have on a name badge. She was Asian and a very sweet person. She even tried to get me a switch to their sister hotel, a Ramada a little ways away, but they wanted a $300 deposit, which I couldn't do. In my opinion, after I didn't receive an amenity I was expecting, I would waive that in the spirit of customer service and doing the right thing because I will NEVER book a Ramada or Quality Inn (or Choice) hotel ever again! She said she was so unhappy when a guest wasn't satisfied. I could tell she was genuinely trying to make me happy. When I got up to my room the fridge wasn't working. I'd picked up cannoli for my bday at a GF bakery 2 hours away in my hometown and was worried about it melting the whole trip. So, this was the last straw. I couldn't help crying even harder when I had to go down and tell her the fridge wasn't working. I, honestly, just felt like going home. But this nice employee came up and switched out the fridge. She was a petite woman but tried to lift it by herself. But. of course, I helped her. And that is the beginning of the room deficiencies. The fridge was one of those super short Danby things. Not the taller version you usually see in a hotel with true "Quality." (Quality Inn is such a false name in this case). If you like carpet like I prefer, you're out of luck. It has that cheap faux wood linoleum. The AC was NOT on and the room was HOT...just like the hallways that were like a sauna in the 30+ degree Celcius heat. It took hours to coll the small space down. There were two queen beds. One was so hard I couldn't sit on it. The other was a TAD softer, but with my RA, I hurt the whole night. My hips and back hurt so bad, I didn't sleep much the first night. If you like a cushier mattress, again, out of luck here. The only lamp that worked was on the table between the beds. The one in the corner the bulb would flicker and I wasn't going downstairs AGAIN to report yet another problem. No overhead light, so it was dim. The fan in the bathroom was falling out of the ceiling and LOUD AF. Even worse, the sealing of the wax ring for the toilet was peeling up and the area around the toilet disgusted me with its dirty appearance. You can see both in the pictures. Even worse was the toilet was loose at the base. Every time I sat on it, it rocked like it was VERY loose and made a loud and horrible sound. The bathroom was right by the entrance so anyone walking by would hear when I sat on the toilet. I HATED this. Neither the sink nor bathtub had the proper stopper in place, no way to fill the sink. The ring around the top of the shower head was loose and hanging. Otherwise, the bathroom was clean...but the toilet thing bothered me to no end. There were a few extras like shampoo and soap, but no microwave (which was also listed as an amenity), no water, nothing extra. When the employee pulled out the fridge a crapload of dirt followed. At least the sheets and pillows were clean. The first day I went out, I didn't need maid service, but there wasn't any kind of Do Not Disturb sign. I've NEVER observed this before at any hotel where I stayed. I had to call down and tell them to skip housekeeping (I never let anyone in my room when I'm not there at any hotel). I was told they would put a sign on the door. Of course, that didn't happen either and I had to call down each day. Annoying. There was a coffee maker in the room and it had nice Keuring pods. One of the few redeeming features of the room. The parking lot was super small and hard to get in and out of certain spots and even though I had to pay almost $70 extra for parking, there were times when only one spot was available. There were other rooms across the way in a separate structure. I have no idea if they were part of the hotel or not but people always seemed to be milling about over there. And this last part is just personal opinion and preference, but the hotel restaurant was a Hooters, which I do NOT support due to its blatant objectification of women. I actually saw some guy go in there carrying a camera with a zoom lens. For me, that was uncomfortable being so close. But again, I know that is not the opinion of everyone, I just don't like how women are exploited for their bodies at that establishment. Because of the deceptiveness surrounding how this hotel is presented as one of the more upscale, the advertisement of amenities not being offered and the discomfort of the mattress and condition of the bathroom, I wouldn't recommend this hotel to anyone. I wouldn't stay there again and the whole brand has lost my confidence and future business. Please, stay elsewhere!!…