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4.0
#69 of 113 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Daily Mandatory Charge includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT).
Welcome to Embassy Suites by Hilton Niagara Falls-Fallsview, the closest hotel to Niagara Falls and next to Fallsview Casino. Be astounded by spectacular views from the huge windows in our two-room suites overlooking this beautiful landmark. Expect an unforgettable stay at our modern hotel with excellent service, a friendly multi-lingual staff and more space for family and work. Our Ontario, Canada hotel is only 40 minutes from the Greater Buffalo International Airport.
Expect a private bedroom and separate living room, a refrigerator, microwave, WiFi, hair dryer and two televisions with cable channels and in-suite movies. Executive suites at this Niagara Falls, Canada hotel have full views of the Falls and a full-sized sofa bed.
Plan your wedding or business event in our 10,000 sq. ft. event space with the stunning Niagara Falls as your backdrop.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Embassy Suites by Hilton Niagara Falls Fallsview is a hotel that many guests find to have spacious rooms featuring cozy amenities, including massage chairs and jacuzzis, albeit with some dated decor. Its prime location garners praise for proximity to local attractions and magnificent views of the falls, though room views sometimes fall short of expectations. While the overall cleanliness is acknowledged, the infrequency of housekeeping has raised concerns.
The hotel's amenities and service receive mixed feedback, with notable issues regarding the value for money, particularly high parking fees and additional costs. Elevator efficiency and breakfast organization have also been points of contention among visitors.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Disorganized
Amenities
Underwhelming
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I would like to start by saying that this Embassy was by far the cleanest Embassy we have ever stayed at. The staff was friendly and helpful has every other Embassy we have stayed at. We knew in advance that they did not have free onsite parking. When we arrived, we found out that they offer three different types of parking. 1) valet parking at $100 CA per night 2) Park yourself in the garage for $75 CA per night 3) Park yourself at their offsite parking lot and a free shuttle is provided for $35 CA per night. We decided to go with the cheaper option because we did not plan on using our vehicle while we were in Niagara Falls. We did arrive early figuring we could just have them store our luggage until the room was ready and then we could start exploring and enjoying what the area had to offer. To our surprise they 2 of the 3 rooms that was ready with an upgrade to the rooms we had reserved. No, it was not a free upgrade, but the price was not that bad to go from a city view to a falls view (see attached photo to see the view from room 2503). My one big piece of advise is arrive early for breakfast, which is included. The breakfast room gets very busy very quickly. And for the best seats in the house while eating you must arrive early. The pool is an indoor pool that also includes two hot tubes. We did not check out the exercise room so I have nothing to say about that. They have a couple different restaurants located onsite. They also have a Starbucks onsite. You are located very close to Niagara Parks. The Blue Line WeGo bus stop is located right outside the Embassy. I honestly have nothing negative to say about this Hilton property. What an amazing stay and great memories!!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled with family
Room Tip:Â Arrive early for breakfast.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alysia Krawec, Owner at Embassy Suites by Hilton Niagara Falls Fallsview
Responded Jun 27, 2024
We are sorry to hear that your expectations were not fully met. Our Front Desk Team can assist our guests with any concerns that are brought to their attention during a stay. As we do appreciate and value our guests, their comfort is very important to us in maintaining through their stay.
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Quiet hotel with nice two room suites. These are pics of room 1902. I liked the separate sitting room with TV and sink, mini fridge, microwave, coffee maker, etc. The bed was comfy. The view was amazing. There was only a standup shower (no tub) but that was fine for us.
The cleaning protocols were advertised throughout the room and hotel with extra alcohol wipes provided if we wanted them. The door was even sealed with a sticker we had to break when entering so we knew it had been sanitized and was safe.
Breakfast was a brown bag placed outside our door with an apple, blueberry muffin, water and orange juice. Nothing fancy but I understand how they can’t have their normal buffet spread with the current pandemic.
The pool was open with an attendant but no reservation is required. The hot tub is closed. We didn’t go in but too a quick look as we headed to The Keg for dinner.
The Keg also had strict social distancing with plexiglass barriers and every other table empty. The waiting lounge was closed but everyone had reservations so there wasn’t much of a line anyway. Our travel deal came with a $30 coupon for dinner but it still cost $165 for 2 steaks, 1 beer, 1 bottle of wine and 1 appetizer after tax and tip. I expect those prices in a tourist zone like this but it still hurt when the bill came, LOL.
Many reviews I read on here said it was $70 for parking so we went to an open lot across the street for $35 overnight. However when we got to the hotel itself there was a sign saying parking costs $35cdn or $25usd. They must have adjusted their parking fees recently.
Overall we got very good value for the deal we purchased. We would certainly stay here again.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adriana P, Guest Services / Front Office at Embassy Suites by Hilton Niagara Falls Fallsview
Responded Oct 21, 2020
Dear TKTRAVELER: Thank you for taking the time to share your experience with us at the Embassy Suites Niagara Falls and our community. We sincerely appreciate your wonderful rating! We are very pleased to hear you had a memorable experience with us. We hope to welcome you back again soon!
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This hotel is huge!!! We had a 2 queen suite on 10th floor. Property is nice. We did the $70 Canadian partial valet parking what they don’t tell you is if you are a Hilton member you get 50% off parking. The parking is great they even clean off snow in off site lot. Room was huge. Breakfast was a nice spread. We will be back.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just came back from Embassy Suites Niagara for Valentine's Day. The King Size suite was booked at $300 for the night with the their special February March deal.
I reviewed the video that was on the website and the floor plan to ensure I knew what I was getting and paid extra for the US -Canadian Fallsview booking was indicated as 11th floor.
What was received was 20th floor Room 2003 a small room with obstructed view of the US-Canadian Falls view obstructed the closet. A very small washroom wherein when the bathroom door is open it is about 3 inches from hitting the front of the toilet bowl. This was definitely not the room that I had reserved and was very disappointed in. I was so disappointed I call the front desk and then again went down to the front desk they said there was nothing they could do.
The bedroom had not dresser the edge of the bed to the wall was about 2.5 feet which is why the TV was mounted on the wall. Also when I went down to the front desk I showed them the washroom description on their website which clearly states the washroom has shower/tub combination. There was only a shower in the room and as stated before you have to watch hitting the toilet when you open the shower door too.
The hotel in general was very nice great location clean, loved that The Keg was only a few floors down but I really just want to get what I paid for. I paid for a King suite and I did not get it and no one at the desk was willing to assist. Just as another not when we got to the 20th floor the sign indicated that the room 2003 was located to the right - guess what it located to the left along with room numbers 2001 and 2002!
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:Â Read my review make sure you get what you paid for!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chantel-HiltonHelp, on behalf of management at Embassy Suites by Hilton Niagara Falls Fallsview
Responded Feb 18, 2020
Dear Nothingtogainreview, Thank you very much for taking the time to share your feedback. We strive to provide the highest quality of accommodations and value any feedback we receive as it gives us the opportunity to uphold our standards and ensure our guests' satisfaction. We are disappointed to hear that you did not receive the correct room type. We understand the importance of providing extraordinary accommodations for our guests and want you to know that we have taken note of your feedback as we look to make improvements. We are committed to providing you with an excellent guest experience and hope you will consider visiting us again in the future.
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Stayed at theEmbassy Fallsview Aug 11-14,2020. Arrived late a little late (8pm) and was given the room in a quick manner which was appreciated. When we got to to the room we were greeted a nice blue sticker on the door stating that the room was "SANITIZED". Well, it seems there are many meanings to this word. The Embassy believes leaving french fries on the 20 year old carpet and a brown bag with a juice and water bottle half drank on the floor next to bed , is SANITIZED. The air conditioning circulation vent (intake) is located next to tv and hard to miss. the half inch of dust accumulated on it was also hard to miss. I sat there staring at it and wondered how can a room be sanitized if they blatantly miss obvious things to clean? Front desk answer: ok sir we'll send someone to clean... they never did. Taking the elevator to higher floors was also a joke. It is understood during Covid-19 times, 1 family per elevator is the norm, but when only 2 of 5 lifts are in operation, you sit and watch as the elevator doors open, then close because there is 1 person already in the lift. Thank the Lord my truck was too big to fit in the parking lot, 50$+tax and fees is RIDICULOUS ! I parked across the street (vs the hotel's" offsite parking" 4 blocks away) for 35$ cash . Still expensive but nowhere near the hotel ripoff... All in all, the view saved the trip because this hotel needs a new management team and guidance. P.S clients and staff talking in hallways seems like they are in bed with you. Horrible sleep
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We selected this location based on the room size and the included breakfast because traveling with a family can be cramped and expensive when every meal is out! The hotel itself is beautiful and we had an amazing view from our suite. Upon check in we were offered an upgraded view room, for a price, which we did and the view did not disappoint. The reception each night and the breakfast each morning were very nice. The cost of parking is ridiculous and I refused to pay it ($70 CAD/$50 USD) per night. When we checked in, we did receive coupons and vouchers to several locations in the area, which was nice and we took advantage of several. There was a mix up at the front desk (they gave our room for the second night to someone else who walked in on us being in the room) but the manager quickly took care of it and offered to comp our upgrade fee for both nights for the inconvenience. I was just glad that we were there when the other people arrived! Breakfast was fantastic with made to order omelets and delicious hot foods. My kids enjoyed the pool and checking out the arcade. The location was perfect for walking around (especially if it wasn't so cold!) Overall, if you can park somewhere else, I would recommend this hotel again.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
our check in was awful in that we had booked two queen beds. She said we booked a king and told us no options for a change as entire hotel was booked. As soon as i showed her the proof of two queen beds she said magicaly a room opened up. Hated the fact she was blatently lying to us. very early in morning next day cleaning people knocked just to see if someone was in room. Woke us up and was very disappointing several hours earlier than check out time. Bad stay start to finish
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Review collected in partnership with Cancelon.com
Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview
Responded Jan 6, 2020
Good afternoon martinZ5066RA, Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. We hope that if your travels bring you back to Niagara Falls, you’ll give us another opportunity to welcome you back. Regards,
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First of all the staff were amazing!! It seemed that everyone I met, from the front desk staff, to the cleaning staff to the food service staff were exceptionally helpful and made our stay very memorable. I had a room with my two young nephews and the second room was for my older neice and her husband. Everyone loved the hotel...great to have a suite for a family. The all inclusive breakfast was included in the stay and was terrific and great views overlooking the falls. Great pool and hot tub area as well.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â Reserve a room overlooking the falls.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Although we were impressed with our room as we faced the falls and we were on the 42nd floor, we were very disappointed in the COVID precautions and enforcement.
There were signs suggesting people wear masks but little was done to enforce it. There was no screening upon arrival.
The room wasn’t throughly cleaned as advertised, the rug had threads, seeds and the remote for the TV that we had to request, as the first one didn’t work was filthy.
The air intake vent for the AC was full of dust and was very dirty, we cleaned it ourselves.
The substitute breakfast was left in a paper bag each morning which consisted of a bottle of water, juice, apple and a pre packaged muffin, which I’m allergic to. There are ways to serve a buffet breakfast safely. If they couldn’t provide their usual breakfast, they could have least provided a voucher for a local restaurant.
The pool had posted rules with regards to occupants being of a certain age and supervised. There were kids that were definitely under the age of 16 without adult supervision, who had to let into the pool by staff members.
I know these challenging times but we were very disappointed considering the money we paid.
Kathy Lyons & Larry Tourangeau
PS. The photo attached is that of the towel we used to clean the air vent
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 3 nights in a 2 queen, Canadian fallsview whirlpool tub room and enjoyed it immensely. My wife and I stayed in the niagara area for a vacation and because of Covid we decided it was best to stay away from people and do a Staycation kind of vacation. We decided to spend the money on a good room as we would be spending more time in the room rather then out at the sites.
We are glad we did go with this option. The views we had literally paid for the room itself. Being able to see the sunrise over the Horseshoe falls and to see it at night was absolutely beautiful. I found myself sitting at the window for a long time just looking out over the falls. We were on the 30th floor. We had a 2 room suite that has a small room with a sofa (I assume was a sofabed. We never asked about it or saw it open so I am sure it was but can't confirm that) tv and a desk. Then there is a hallway that leads to a spacious bathroom with whirlpool tub, excellent shower and toilet. Opposite of the bathroom was a little nook with coffee maker with coffee and tea supplies, microwave and small fridge. There was also another little nook with another mirror and sink and then walked into the main bedroom with huge window, 2 beds and tv, closet with iron and safe.
The room included buffet breakfast but with the current Covid-19 restrictions we had breakfast in brown paper bags delivered to our rooms every morning after 730. They ask you to confirm how many people in the room on checkin so each party gets a bag with breakfast. The breakfast was a muffin, bottle of orange juice, apple and a water. Not much and it was disappointing but I don't fault the hotel for this. I know they tried very hard to accommodate with what they were allowed to do and like all in this time they did what they could.
The staff we interacted with while there were all friendly and accommodating with everything we asked of them. All Covid measures we saw that they had in place was in my opinion the best they could do and was very well implemented. We even tried out the pool and were signed in and got to have solo time in the pool with no other guests.
We ordered dinner to our room from The Keg restaurant on the 9th floor of the hotel and they also were very friendly and accommodating.
My only complaints as to why I don't say 5 stars is the parking and the wifi. You have the option of offsite with a shuttle to take you to the hotel or to park in a parking garage onsite. We did the onsite option but it is very expensive at $50 Per night. The offsite option is $30. Yes having access to the car was something I liked but not worth $50/night in my opinion. The wifi was free but we paid for the premium option and found it to be very slow and choppy. We ended up using data on our phones for most of our stay. Also the movies on the tv are very expensive.
Other then those we had a great stay and do highly recommend to others
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adriana P, Guest Services / Front Office at Embassy Suites by Hilton Niagara Falls Fallsview
Responded Oct 13, 2020
Dear Dryice0418 - Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Fallsview. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We are pleased to hear our enjoyed your suite and stay with us! However, we are very sorry to hear you were not satisfied with the parking price. We appreciate your feedback concerning these matters, as we continually work to improve our guest experience during these difficult times.
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I honestly do not know the answer to this, however, the customer service at this hotel was unbelievable and it it quite possible. Try the concierge desk.
There are more places to choose from in the Niagara Falls area.
PRICE RANGE
C$206 - C$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites niagara falls, niagara falls embassy suites, embassy suite niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
613
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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