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All reviews pretzels the manager's reception keg restaurant valet parking great view presidential suite tgi fridays free breakfast valet service shuttle bus per day omelet station an upgrade incline railway busy hotel park your car whirlpool tub
Clean, helpful staff, breakfast included, and VIEWS TO DIE FOR ! Could not be more happy join Hilton Honors it’s free and you earn points and cut lines for breakfast and choose your room fantastic hotel
If you can tolerate hustle and bustle the busy reception and lobby area, and the mass produced breakfast which isn't particularly great, and the receptionists who are tired and frustrated and maybe not as friendly as they should be, YOU WLL BE BLOWN AWAY BY...More
We stayed here for a long weekend in January.... the room was clean and spacious.. the massage chair was great.... the breakfast in the morning was disgusting, and consisted of the same gross items everyday... over cooked tasteless eggs, rock hard pancakes, tasteless hard hash...More
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We stayed here January 5th and it was enjoyable. The room was spacious with a Queen bed, and two pull out couch beds. It fitted our family of four perfectly. The hotel workers were helpful and cheerful during our stay. The view from the Keg...More
Lovely clean room
Hilton Honors check-in early afternoon went smoothly but line-ups late afternoon on.
Pool is nice but high high chlorine levels that leave your eyes burning and lungs coughing.
The reasons we won’t be back are efficiencies.
Date of stay: January 2019
Thank Melody W
Response from GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview HotelResponded yesterday
Good afternoon Melody W;
Thank you for all of your kind comments; they are greatly appreciated.
I am very sorry that our efforts fell short of your expectations in some areas. The elevators do become busy during peak times ; we are hoping that the...More
My family and I stay at this hotel often, parking is a little expensive but the complimentary breakfast and evening reception that comes with snacks and drinks definitely make up for the parking.I actually booked this... More
My family and I stay at this hotel often, parking is a little expensive but the complimentary breakfast and evening reception that comes with snacks and drinks definitely make up for the parking.I actually booked this package before and it was a good value but I thought last time I stayed here the vouchers were complimentary, I would check that before buying them .This is a great hotel to stay with children because of the suites.Definitely recommend this place.