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Americas Best Value Inn - Chalet Inn and Suites

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371 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Reviewed 3 weeks ago via mobile

Bad behavior from all staff on check in and when we have any questions. Specially front office representative they didn't pay attention for your request Internet connectivity is low insects at room and swimming pool Room no 221 from November 11 to November 13 Thanks Samia abdo

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Helpful?
1Thank George A
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Dear sir sorry if you had issues with the hotel.We did try to be helpful and we did send a cleaning person to your room to see what insects you were talking about and also clean up.As for the internet there is a time limit of 30 minutes and then it shuts down so other people can go on.We also...

Lebanon
Reviewed 5 weeks ago via mobile

Staff are rude especially the old man who comes in the morning. Wifi barely work . The only good thing is the hot water in the shower and the free overnight parking . Just one night there is almost enough .

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Helpful?
Thank Hasan S
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Dear Sir we are sorry if you thought we were rude we try to be friendly and accommodating to all of our guests.The wifi does work and there is a time limit on the wifi.

Toronto, Canada
Reviewed 26 October 2016

The place was super convenient, clean & quiet. You could walk to the main attractions. The people at the check in were super nice and pointed out anything of interest. Especially if you wanted to buy the attractions package.

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Helpful?
1Thank Heather B
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review and hope you will return soon.

Harpers Ferry, West Virginia
Reviewed 10 October 2016

The motel was clean and near the central attractions. Staff was friendly and helpful. Missed having a microwave in the room. Premises were safe with ample (paid) parking. No breakfast or dining facilities. We would stay there again.

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Helpful?
1Thank EdwinKelly2
chaletinn, Front Office Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. Hope to have you stay with us again.

Perth, Australia
Reviewed 30 September 2016 via mobile

1st thing first, this is a 2-3 star hotel so don`t expect luxury. I believe this is a family run hotel (franchisee?) so you can see in level of care the team put into the rooms and the common area. The room is superbly clean. It is an older style deco but it works. So conveniently located to restaurants and...

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Helpful?
Thank Nisit P
chaletinn, Front Office Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. Glad to hear you enjoyed your stay and Niagara Falls. Hope to see you again.

Boston, Massachusetts
Reviewed 21 September 2016 via mobile

Stayed a couple nights with my family. The good: The rooms are huge, kept clean, the beds are comfy and the air con worked well. The staff are friendly and the location is very convenient for waterfall access by foot past the local tacky tourist traps like the local ferris wheel. At usd 50 a night it was good value....

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Helpful?
Thank sadseh
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. As you have noted, this facility is a safe and convenient walk to the Falls, Clifton Hill entertainment district, Casino Niagara, the Greg Frewin Magic Theatre and a host of shops and restaurants that cater to every conceivable taste. Our free Wi-Fi has recently been enhanced and upgraded but to ensure that everyone has access,...

London, Canada
Reviewed 19 September 2016

This place is ok, but I wouldn't stay there again as I had a number of issues that disappointed me. I read a number of reviews about noisy guests, and figured this was a one time event. I unfortunately had the same issue. People kept us up all night. The front desk was aware of this, as I complained about...

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Helpful?
Thank kmsultan
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. While we try to ensure that all guests enjoy a quiet time for rest after 10 p.m., it's sometimes the case that despite our best efforts, some guests continue to be inconsiderate of others and ignore their right to a quiet restful sleep. We do not hesitate to remove individuals who insist upon interfering with...

Columbus, Ohio
Reviewed 12 September 2016

The room was very smelly and carpet was stained and dirty. Above of that, there was a group of young men are drinking on the hallway, and turning on the music loudly. the hotel office di nothing about that and the gang kept the part loud till midnight. one of the drunk people came and knocked my door and then...

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Helpful?
Thank Falcon7837
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. On occasion the condition in which the previous nights' guests leave a room requires our housekeeping staff to perform miracles to prepare them for the next nights' guests. Carpeting must be spot cleaned, absent the time to have the entire rug professionally cleaned and disinfected. We regret that this may have be the case during...

Reviewed 5 September 2016 via mobile

This is one of the worst hotels I've ever been in. Man at the front desk was very rude, more interested in running numbers than greeting guests. Price was outrageous. No tissues or hairdryer. Dark outdated rooms. Don't ever stay here. Also very noisy.

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Helpful?
Thank Sue R
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. We regret that during the time of your arrival our Front Desk Operator was compelled to review a number of the documentary requirements necessary to meet the ongoing needs of our guests. We appreciate our guests patronage and are determined to provide superior customer service. We note that you stayed during a busy holiday period...

New York City, New York
Reviewed 31 August 2016 via mobile

The room was clean and walking distance from the Falls. On the negative part. Extra charge for parking that was not advertised or was hidden on TripAdvisor web site where I choose the hotel. Breakfast room in the basement poorly ventilated and really no breakfast last pastry. Shared balcony. Noise from the vacuum in the corridor waked up my daughter...

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Helpful?
Thank Vad_NY
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. All websites have been advised and to the best of our knowledge all indicate that parking is charged at this facility at a rate of $10 per day per vehicle. This rate is less than the independent lots next door and across the street, neither of which provide supervision, security cameras or overnight parking. During...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Walking distance to the Niagara Falls, Casino Niagara, Clifton Hill, Fallsview Casino, and many restaurants and other attractions. The staff pride themselves on making your stay an enjoyable one. ... more   less 

Additional Information about Americas Best Value Inn - Chalet Inn and Suites

Address: 5577 Ellen Ave, Niagara Falls, Ontario L2G 3P5, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $64 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn - Chalet Inn and Suites 2*
Number of rooms: 73
Reservation Options:
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Also Known As:
Americas Best Value Inn - Chalet Hotel Niagara Falls
Chalet Hotel Niagara Falls
Chalet Motel Niagara Falls
Americas Best Value Inn - Chalet Inn And Suites Niagara Falls, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Americas Best Value Inn - Chalet Inn and Suites staff and other travellers.
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Paris, France
4 months ago
Markham, Canada
over a year ago
Cambridge, Ontario, Canada
over a year ago
Belleville, Canada
over a year ago

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Questions? Get answers from Americas Best Value Inn - Chalet Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor court yard”
 of 5 bubbles 479heatherb, 26 Oct 2016 | Read review
“If you smoke, stay on first floor. No smoking rooms and no smoking on balconies.”
 of 5 bubbles EdwinKelly2, 10 Oct 2016 | Read review
“It's a good value if you don't have high expectations.”
 of 5 bubbles LIKEITIS1000, 14 Aug 2016 | Read review
“Be careful to take into consideration hidden costs before booking, it can add a considerable amount to the overall cost of your trip,”
 of 5 bubbles 930annie, 29 Jul 2016 | Read review
“The third floor is good for viewing the fire works”
 of 5 bubbles Spaydman, 11 Jun 2016 | Read review
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