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Americana Resort

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Americana Resort
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1,168 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
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Reviewed 2 days ago NEW

This hotel is definitely family friendly, which is exactly what we were looking for as we have a 2.5 year old. We had a blast in the water park and the arcade. Our room was clean and comfortable. We will definitely be coming back to Americana with our little guy. My only complaint is the chlorine levels, but I understand...

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Helpful?
Thank Kate K
Reviewed 5 days ago NEWvia mobile

We went on march 19-20 two adults and two children 2.5 yrs. It took a very very long time to check in, line ups where crazy. The room was nice, I'm not sure why there was a parking fee on Lundys lane, that seemed like a bit of a cash grab, it's not like your near the falls. The water...

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Helpful?
Thank Melissawheels
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review. It certainly was a busy time at the hotel during your stay, with some kids on spring break and yet other families taking advantage of a Groupon deal. The water and air temperature is over 80 degrees and the pool chemicals are monitored continually to ensure safe swimming conditions. We certainly hope to have you...

Toronto, Canada
Reviewed 6 days ago NEWvia mobile

1 BAR WIFI! Washroom not clean properly! Waterpark excessive clorine used too much not good for small kids skin!. Lifeguard are useless ther just seat there caring how only they look like! Not much life jacket! Rude staff i think they dnt knw how to smile at all! When i check out they dnt tell your credit card is charge...

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Helpful?
Thank Remalyn S
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and please accept my apologies for your disappointment. Your comments are valuable to us and will be reviewed with our Team as our guests satisfaction is very important to us. I am sorry that the lifeguard was unable to assist you with the lifejackets as their primary job is lifesaving. We hope you will give...

Niagara Falls, Canada
Reviewed 1 week ago

Only came to go to the water park. We were not aware we can not bring juice boxes for the kids but the lady said front desk would gladly hold them for us...NO they wouldn't even listen Just no .. I work in Niagara as a Front Desk Supervisor... They way your front desk staff were treating guest was disgusting....

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Helpful?
Thank Brooke C
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your comments and please accept my apologies that your water park experience was not what you had hoped. We appreciate your constructive feedback as it will help us improve in certain areas and will be discussed with the Managers. The lifeguards priority is lifesaving and I am sorry they could not assist you with the fitting of...

Reviewed 1 week ago via mobile

I took my 2 children and a friend each to this resort....we stayed in the pirate and mermaid suite. It was great the kids had a room to themselves and I had a room of my own. The kids loved the water park and I must admit I also had a good time.

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Helpful?
Thank 2,897
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback. It's wonderful to hear how everyone had a splashtastic time and I'm glad you and the kids enjoyed the suite. We look forward to seeing you again as you make some more fun family memories at the Americana! Yours in Hospitality, Guest Relations Manager

Morrisburg, Canada
Reviewed 1 week ago via mobile

Americana hotel and waterpark was a great choice for my family of 4 (2 kids aged 9 and 5) . The waterpark was not so busy that we ever had to wait long in line to ride the slides. The pool wasn't so deep that my 5 year old could stand up and was still deep enough for my 9...

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Helpful?
Thank Middlebing
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your wonderful review. We are so glad to hear everyone had a great time and your right, the kids are an ideal age to enjoy the water park. I am sorry to hear of the disturbance from other hotel guests. Please ask for a room on an upper floor on your return visit to avoid those stomping...

Reviewed 1 week ago via mobile

This is my 3rd time staying here. Usually visit for March break, the kids love it. I like the convenience of having the water park attached to the hotel. The staff are welcoming and polite. 2 things I would suggest, since the chlorine levels are so high in the park, there should be a shower inside that area. Also it...

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Helpful?
Thank Badindian S
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and we are so pleased to have you back again! There are showers in both the men's and ladies change room/washroom area in order to shower prior to entering the pool and afterwards. The water park does have a retractable roof to allow for ventilation and also to let the natural sunlight in. Weather permitting,...

Reviewed 2 weeks ago

I am a local resident who has frequently visited the Americana to bring the youths I work with for a fun day. First they do not give any discount for local youth organizations and they change the prices based on holidays and demand for admission. They also have a very disorganized system where you pay for your park ticket in...

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1Thank Matt L
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and please accept my sincere apologies for the frustration you felt in regards to the process of purchasing your water park passes. Yes, we are pleased to offer a local discount for Niagara Residence, with some restrictions however. It is feedback like yours that will help us to make every effort to improve communication with...

Toronto, Canada
Reviewed 2 weeks ago

We took my 2 grandkids (ages 8 and 4) to this resort for 2 nights and they just loved it. The wave pool was a big hit as were the slides that we could go down together. The rooms were large, clean and well equipped with fridge and microwave. They are a bit worn, but this is to be expected...

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Helpful?
Thank John B
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review and it's wonderful to hear of your awesome time with the grandkids at the water park. They certainly are the perfect age to enjoy the slides and wave pool. It's great to read that you too enjoyed the slides with them! I am glad you found the room to be spacious and enjoyed the convenience...

Toronto, Canada
Reviewed 2 weeks ago via mobile

My family and I spent the night at Americana and as soon as we got there I noticed there was a few pubic hairs in the toilet seat as well as hairs in the bathtub. You can tell the microwave hasn't been clean in a while as there were alot of coffee and food stains and food crumbs in it....

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Helpful?
Thank abalayn
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Please accept my apologies for the oversight with the cleanliness of your bathroom. I hope you reached out to us and we had the opportunity to clean your room thoroughly. We take pride in providing our guests with clean, comfortable rooms and I am sorry for this oversight. We hope that you will give us another opportunity to serve you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Americana is a unique Niagara Falls Hotel offering the ultimate family vacation retreat and corporate conference centre.Some of the treasury of amenities you will find at the Americana include Waves Indoor Waterpark - a premier waterpark in Niagara Falls featuring a retractable roof, slides and more; a large outdoor recreational area and playground with gazebos and barbecues; Senses Spa & Boutique, a full-service spa for those who want to get away and relax; free wireless internet, on-site restaurant and bar and over 21,000 square feet of meeting, banquet or wedding space. ... more   less 

Additional Information about Americana Resort

Address: 8444 Lundy's Lane, Niagara Falls, Ontario L2H 1H4, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $154 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Americana Resort 3*
Number of rooms: 204
Reservation Options:
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Also Known As:
Americana Hotel Niagara Falls
Americana Resort Niagara Falls, Ontario
Hotel Style:
#9 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Americana Resort staff and other travellers.
21 questions
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Questions? Get answers from Americana Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to the other two water parks Niagara has to offer you!!!”
 of 5 bubbles 410brookec, 20 Mar 2017 | Read review
“water park for kids”
 of 5 bubbles N5220QHmattl, 12 Mar 2017 | Read review
“All rooms are good”
 of 5 bubbles 896JohnB896, 10 Mar 2017 | Read review
“Stay on top floor to avoid all the foot traffic noise from above.”
 of 5 bubbles raymondg831, 26 Feb 2017 | Read review
“Pirate/Pricess room is AWESOME”
 of 5 bubbles julien0122, 21 Feb 2017 | Read review
5 of 5