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Sterling Inn & Spa

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Sterling Inn & Spa
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1,508 Reviews from our TripAdvisor Community

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Showing 1,469: English reviews
New York City, New York
Reviewed 2 weeks ago

Large room and bed. Comfortable stay. Walking distance to main areas for shopping, eating and attractions. Enjoyed adding Sparkling wine to my breakfast fare. Not sure about returning here on my next visit. It seemed a convenient option in visiting Niagara Falls.

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Helpful?
Thank Charles W
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your comments. I'm disappointed to hear your stay with us did not exceed your expectations. I would welcome the opportunity to hear how we may improve our guest experience. Please contact me at your earliest convenience to speak about your visit with us. Yours in Hospitality, Lisa Baumgartner General Manager 289-292-0000 lisa@sterlingniagara.com

Ontario, Canada
Reviewed 2 weeks ago

This place is amazing! The rooms are elegant, the service is fantastic, and the location is perfect! We had a regular room (with a balcony!), no Jacuzzi, but we really didn't mind. The room was spacious, and the layout was very welcoming. The only downfall we found was the bed--it was a little too firm for our liking. Other than...

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Helpful?
Thank Ange F
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am absolutely thrilled to hear your visit with us was a success! I will be sure to pass along your kind comments to the rest of the team. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Richmond Hill, Canada
Reviewed 2 weeks ago

Good; large clean room, nice bathroom, close to all the fun, healthy breakfast, good spa but expensive, good service. Great restaurant downstairs! Bad; Bed was hard, sank in the middle, remote for TV wasn't working, toilet handle kept sticking, floor was lifting by entrance, bathrobes were small and ruff. $15 per night for parking in the off-season, why?

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Helpful?
Thank CrazyLee42
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your comments, we truly appreciate it. I'm so sorry to hear of the issues during your visit with us. Please know this is not our standard, it's unfortunate we were not given the opportunity to fix these issues while you were with us. Please contact me directly so I may fix the...

St. Catharines, Canada
Reviewed 2 weeks ago

Needed a getaway to recharge our batteries but sadly didn't have the time to take a nice warm trip. Found this amazing place just by chance on good old google search. WOW let me tell you if you just want to get away from the world for a few days this is the place to go. The Inn is stunning,...

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Helpful?
Thank lynn c
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow thank you so much for your kind words! I'm so thrilled to hear your stay with us was exactly what you needed to recharge your batteries. We truly feel our beautiful guest rooms with air jet tub or steam shower and our delicious breakfast in bed are exactly what our guests need to relax! I will be sure to...

Reviewed 2 weeks ago via mobile

What a great anniversary experience. The rooms are spacious and decorated beautifully. The jacuzzi was perfect for relaxing and the experience felt like a nice little getaway from the busy city. The fireplace and lighting created a great ambiance vibe. I would recommend this place to anyone trying to have a romantic weekend. I can't wait to go back.

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Helpful?
Thank Carla P
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for choosing the Sterling Inn & Spa for your Anniversary getaway! I am absolutely thrilled to hear your celebration with us was a success. We feel our beautiful Inn has everything you need to create the ultimate romantic getaway, I'm so happy we were able to accomplish this for you. We look forward to welcoming you back for...

Reviewed 3 weeks ago via mobile

What a fabulous boutique inn this is. From check in, to our huge room, breakfast in bed, the jacuzzi, the fireplace .... it was all perfect. We are blown away with the quality & price of this great little find. We will be back!

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Helpful?
Thank Snowbetty77
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow thank you so much for your kind comments! We truly feel our beautiful Inn is the perfect romantic getaway, I'm absolutely thrilled to hear we exceeded your expectations! We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Buffalo, New York
Reviewed 3 weeks ago via mobile

Sterling Inn and Spa was a fantastic surprise. It has received great reviews and most denfirelt deserves it. The rooms are very large, but still very cozy. Breakfast in bed is included and was very delicious. We did not get a chance to eat at their restaurant, but the menu looked great. Service was excellent. The BEST part of this...

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Helpful?
Thank DavidKulczyk
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I'm elated to hear we exceeded your expectations during your recent visit with us! Our breakfast in bed is a favourite amoungst our guests, I'm glad you found it delicious! Thank you for taking the time to share your experience with us, we look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Saint Thomas, Canada
Reviewed 3 weeks ago via mobile

Loved it , beautiful rooms and breakfast in bed. Very clean rooms , quiet and extremely friendly. Will go again for sure , Jacuzzi tub and HUGE shower. Would recommend this place to all as a place to stay in Niagra Falls. Great to rediscover the falls.

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Helpful?
1Thank James K
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience on Tripadvisor, we truly appreciate it! I'm so happy to hear we exceeded your expectation from the cleanliness of our beautiful guest rooms to our steam showers and air jet tubs. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Reviewed 3 weeks ago via mobile

We just returned home from the perfect date night sleepover, as soon as I opened the front door I knew it would be awesome, very friendly, helpful staff! Stayed in a deluxe room,as soon as we opened the door, I was in love! Spacious room, very modern decor, beautiful bathroom! I had pre ordered chocolate dipped strawberries, and a cheese...

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Helpful?
2Thank Henray11
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow, thank you so much for your kind words! I am absolutely thrilled to hear you enjoyed every aspect of your visit with us! From our exceptional add ons to our complimentary breakfast in bed, we truly feel we are able to create the ultimate romantic getaway. I will be sure to pass along your wonderful comments to the rest...

Reviewed 4 weeks ago via mobile

Everything was perfect from the staff to the room. Huge rooms, nice fireplace and extremely luxurious bathrooms. Close enough to everything and far enough away from the busy streets. Parking is free and always plenty of space.

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Helpful?
2Thank David L
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you so much for taking the time to share your experience, we truly appreciate it! I am elated to hear you enjoyed your stay with us. We look forward to welcoming you back again soon. Yours in Hospitality, Lisa Baumgartner General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $127 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com and Jetsetter so you can book your Sterling Inn & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Sterling Inn & Spa Niagara Falls, Ontario
Hotel Style:
#1 Spa Hotel in Niagara Falls
#1 Luxury Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Inn & Spa staff and other travellers.
18 questions
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See all questions (18)

Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on the ground floor for easy entry and exit. No problems with noise.”
  • The glass basin
  • The comfortable bed with gowns.
 of 5 bubbles foodenator88, 20 Mar 2017 | Read review
“Dont pay for the parking at the hotel for $14 a night, for litteraly across the street is all day parking for $5.”
 of 5 bubbles paulbE7682PG, 18 Mar 2017 | Read review
“any room would be interesting. There are some premium rooms, maybe for honeymooners. We paid $25 extra for a larger room”
 of 5 bubbles 102alk, 14 Mar 2017 | Read review
“Second floor rooms have nice ceiling beams, but you can hear the wind on the roof.”
  • We had a balcony, which was great.  Clifton Hill attractions were 10 minutes away walking!
 of 5 bubbles 586angef, 8 Mar 2017 | Read review
“if your local tell them. Never heard any other guests and hotel was pretty full so I'm guessing all rooms are as quiet as the one we had”
 of 5 bubbles lynnc137, 5 Mar 2017 | Read review
5 of 5