Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
524 York Rd, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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US$85
US$85
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About
#7 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Welcome to the 100% smoke free Holiday Inn Express Niagara-on-the-Lake, conveniently located off Queen Elizabeth Way highway, and a short drive from Hamilton, Toronto & Buffalo with free on-site parking for all registered guests. Start your day off right with our complimentary Express Start® hot breakfast bar and a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art Fitness Centre. We are pet friendly. The 24-hour Business Centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event space is available for groups up to 100 people. Guests enjoy this Niagara-on-the-Lake hotel while they explore beautiful Ontario.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Saltwater pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
Location
44Car recommended
Grade: 44 out of 100
21Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
524 York Rd, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
Getting there
Rental CarsSee all Niagara-on-the-Lake car hire
165Reviews1Q+A21Room tips
Reviews
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From the smiles and helpfulness of Paige, Desiree, Robin, Jayne and Derick we had a great stay. They took care of us with helpful dinner recommendations to easy check in. The quality of the room was nice and very clean. The breakfast in the morning is good! Thank you and we will come again.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Dec. 18, 2022
Thank you MarkM939 for your 5 star review and for such kind words! Myself and the others appreciate your compliments and we're glad you had such a great stay. We hope to get the chance to welcome you back! Derrick M, Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zero complaints about this facility! Our hockey team group booked 20 rooms here recently and we were all very pleased with this hotel. Rose was very helpful with the reservation process and check-in was seamless. The hotel was very clean, quiet, with a good variety of complimentary breakfast options. Parking was free with lots of spots. Close to the outlet mall and a few restaurants. Would certainly stay again,
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 4 weeks ago
Thank you for your group booking Coondog99, and for taking the time to share these great comments about your experience. We are so happy to know that we took great care of you and that you would plan to visit again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not in Niagara on the Lake, but quick access to both and to outlet mall and casino. Friendly , helpful staff, clean modern rooms with great shower and beds comfy! Breakfast good and sometimes busy, with a good choice of items hot and cold. Would stay there again.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Nov. 18, 2022
Thank you for your stay 776Vivianel, and for taking the time to share your great comments. We are happy to know that we took great care of you and that you would plan to visit with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel because it said Niagara-on-the-Lake. It is nowhere near the town of Niagara-on-the-Lake. It is halfway to Niagara Falls. If you were expecting the picturesque town of Niagara-on-the-Lake, you will be disappointed. As far as the hotel amenities, it is your average Holiday Inn. It did have a pool. The free breakfast was good - lots of variety - hot and cold. This hotel is pet friendly but if you don't want to hear barking dogs, ask for a room on the third floor or above.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: No pets above the 2nd floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Other at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Sep. 20, 2022
Hi beleafer27, I thank you for staying and patronage. Holiday Inn Express Niagara-on-the-Lake is one of our great locations that provide a quality stay in an environment of peace and simplicity. I read your message and am sorry that your stay was less than perfect. I forwarded your comment to our managers and took action to prevent this from happening again. I invite you to come and stay with us on your next trip, so you can see the new changes. All the best, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed Victoria Day weekend, May 2022. Good location because it has quick access to Niagara on the Lake and to Niagara Falls. Plus we checked out a Korean BBQ in St Catherines (yummy!). Taking the backroad, got to Chateau des Charmes and N-o-t-L quickly. The hotel is near St. Davids. For the Falls, we just paid the crazy parking rates as needed, and were able to pull away from the chaos of N-F by returning to the hotel each night. It is just off the highway, and there are some local roads. Hotel fairly full, but really only noticeable at breakfast. The breakfast was as expected for this level hotel, but the staff were friendly and were working to keep the trays full. Given that it was a busy weekend, and everyone showed up to eat during the last hour, I think they did pretty good with their efforts to keep up. 2 teenagers were happy. Parking sufficient, was able to find a spot in front each night, plus there is the rear lot if needed - our room overlooked the rear, so we could have able to monitor our car if needed. My wife handled the fee and the front desk; all good, I heard no complaints. Hotel clean and in excellent condition, and COVID protocols are followed by staff (clients seem to have decided that covid is over, but I notice that all over the province...). Would certainly return. After a long, long drive (including that crazy wind storm), it was most pleasant to pull off of the highway before the chaos of Niagara and just check in to our room.…
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Jul. 29, 2022
Thank you Footprints138613 for your stay, and for taking the time to share you great comments. We are happy to know that we took great care of the family and that you enjoyed your time in the Niagara region.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff, good parking, clean modern room. Wonderful breakfast wtih a wide variety of choices. Near the mall. The only concern was the time and travel distance to downtown Niagara on the Lake. We would definetly return.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Jul. 25, 2022
Thank you for your stay Martelmb, and for sharing your great comments. Many guests love our central location, adjacent to the Outlet Mall/highway, and between the historic area of Niagara-on-the-Lake and majestic Niagara Falls. For those planning to take in all that the region has to offer, we tend to be in a preferred location. For those visiting specifically to visit the historic area of Niagara-on-the-Lake, we are approx. 12 minutes away by vehicle. We hope to be of service to you again, as your travels bring you back this way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If... you want to explore the entire NOTL area, want to be central to most wineries, want easy access to the QEW, want to be 5 minutes away from probably the largest Outlet Mall in Canada, want a clean hotel with plenty of parking, enjoy a free breakfast better than most, this is the place for you. After staying in the town of NOTL multiple times we wanted to be more central to other wineries, restaurants and attractions in the region. The prices here also also very favorable vs B&B and Hotels in town. There are now over 70 wineries to enjoy in the area and this location puts you in the dead center to enjoy these venues.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Jul. 25, 2022
Thank you BruceTravels for sharing your absolutely wonderful review following your stay. As a seasoned traveller, with so many reviews under your belt, we are thankful for the great comments. Yes, many guests do love our central location...a perfect launching pad to "everything Niagara". We look forward to welcoming you back as your travels bring you back this way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing room, clean, modern and spacious. Staff all friendly. Lots of parking and good location for the wineries. The breakfast was very poor though in my opinion and compared to holiday inn breakfasts in the uk. Paper plates, very few actual tables. The egg was very dried up and not replenished.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Jul. 25, 2022
Thank you for your stay Lisaaug80 and for taking the time to share both your excellent and constructive comments. Yes, we are currently utilizing biodegradeable plates/cups in our breakfast area, and have limited seating , as well, as a result of changes related to COVID. We look forward to being able to return our seating capacities to their maximum, and reimplementing plates in the coming weeks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Attentive, polite staff. Very clean lobby and meal area. Room was spotless and bed was comfortable. Breakfast was as good as free breakfast hotel fare can be. The one negative was the noisy heating/cooling unit.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Jul. 25, 2022
Thank you for your stay Allen and for sharing your great comments. We are sorry to hear that you found the heating/cooling unit noisy. We have reported this to our maintenance team in an effort to resolve the issue. We hope you'll plan to stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They gave me a room on the first floor. It was cold. The heat unit was noisy and loud. Then at 6am all I could smell was the kitchen cooking breakfast. Most likely due to the door to the kitchen being left wide open. There may only be 4 rooms on the first floor although they did not install doors to separate these rooms from the main floor hall. Breakfast was good. Front desk did not ask me how my stay was. There is nothing at this exit off the QEW. They call it Niagara on the Lake which it is. But more like a U.S. interstate exit in the middle of no where. Sorry.
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Date of stay: February 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Other at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded Mar. 14, 2022
Hello lazytraveller13, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around, but I'm sorry to leave you dissatisfied because of the room temperature, loud heat unit, kitchen doors and shortcomings in customer service. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$98 - US$146 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Express & Suites - Niagara-On-The-Lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
104
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Claim Your ListingHoliday Inn Express Niagara-on-the-Lake, an IHG Hotel (C̶$̶1̶6̶1̶) C$113 - UPDATED Prices, Reviews & Photos (Ontario) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Nearby attractions include Niagara College Teaching Winery (1.0 km), Outlet Collection at Niagara (0.8 km), and Pepper Palace (0.9 km).
What are some of the property amenities at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.