Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
524 York Road, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Avg. C$166 /night, 3/25 - 3/26
C$317
per night
C$228
per night
C$138
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#11 of 17 hotels in Niagara-on-the-Lake
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to the Holiday Inn Express Niagara-on-the-Lake, conveniently located off Queen Elizabeth Way highway, and a short drive from Hamilton, Toronto & Buffalo with free on-site parking including an electric vehicle charging station for all registered guests. Start your day off right with our complimentary Express Start® hot breakfast bar and a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art Fitness Centre. We are pet friendly. The 24-hour Business Centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event spaces are available for groups of up to 100 people. Guests enjoy this Niagara-on-the-Lake hotel while they explore beautiful Ontario.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Buffalo Niagara Intl Airport
42.7 km•
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Niagara Falls Intl Airport
18.4 km•
See all flights
Rental Cars
19 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
Traveller rating
- 126
- 43
- 17
- 3
- 3
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Detailed Reviews
Lovely room and facilities, great location for travelling around but a bit far out if you don’t want to drive Ubers were around 29 dollars a trip. There’s no curtesy bus or local buses here. We missed a bar although we did buy in food and drink. breakfast was grim I’m afraid. Plastic cutlery that was so bendy it hardly cut or pierced the food. Alternate scrambled egg and cheese omelettes. No flavour in the scrambled egg and if you don’t eat the cheese you’re snookered. The sausages were really salty and the pancake machine produced uncooked pancakes. Coffee was good and there was fresh milk, juice was good but the quality of the bread was awful. There was a banana and an apple and fresh juice. But I hate plastic plates and cups I’d rather pay a subsidy and hire proper cutlery and crockery for my stay. Laundry room was good and it was really clean and warm.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:Â Bring your own cutlery and cup. No bar and no public transport. Good location for travelling around.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Nov 15, 2024
Thank you for stay LucasBrumby and for sharing your constructive feedback regarding the complimentary breakfast offering in our hotel. We are currently providing the standard breakfast which is mandated in all Holiday Inn Express hotel across Canada, and we normally receive quite good feedback on it's variety and quality. We know that the brand continues to review comments received in this regard and implement changes across the entire system accordingly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We have stayed here a few times and each time have been pleased. Clean, modern facilities. Friendly staff, good breakfast, free parking. Will return on our next visit. Great location as we try to avoid staying right in Niagara Falls, but still close enough if you need to go there!
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Aug 7, 2023
Thank you for your return visit Carriesunshine, and for taking the time to share this excellent rating and great comments of your experience. We look forward to welcoming you back again soon .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 1 night in June 2024 as part of a 3 week holiday. From the onset the staff were so helpful at check in and give us lots of helpful tips when visiting the lakes.
The hotel has laundry services and you can buy the products required, which was so handy given the duration of our stay.
Can't recommend the hotel enough!
The hotel has laundry services and you can buy the products required, which was so handy given the duration of our stay.
Can't recommend the hotel enough!
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Sep 12, 2024
Thank you for your stay Sharonmgraham and for sharing your great comments and recommendation for fellow travellers. We were happy to be a part of your 3 week holiday plans in June and hope we may have an opportunity to welcome you back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located about 15-20 minutes from the downtown of Niagara on the Lake. If you plan to wine hop though the route you take to get there has many wineries along the way so it works out well. Desk staff was friendly and welcoming. The hotel was clean and seemed recently updated. The breakfast was normal for a HI Express but we went down at a busy time and the breakfast staff kept everything stocked and hot and did a great job! They even had a room for overflow seating at the busy time which was great. They had a system that worked well at this hotel and served with a smile too! The Staybridge is attached on the other side of the building and they shared the main entrance area. This was not an issue at all. Great managed facility! We will be back!
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Sep 12, 2024
Thank you for your stay K4la, and for taking the time to share you wonderful review here on Tripadvisor. We are happy to know that we took great care of you, and we appreciate that you have recognized the efforts of our breakfast team in providing an enjoyable experience in that area. We hope to welcome you back for another visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its our first time visit Niagara Falls and our stay in this branch blow us away. From the moment we entered the ambience in very welcoming and front desk are friendly, they acknowledged my membership and let us check-in early. Room is clean and with fresh smell, my wife was highly impressed. Even we have our kids and some of the room got kids rooms are acoustically sound. Even its a little bit drive from the fall it worthwhile to stay if you after a quite place to stay. Definitely be back in this branch highly recommend to families and friends.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Oct 15, 2024
Thank you for bringing your family for a visit Bieugenb. We are happy to know that we took great care of you and that the service and cleanliness of the hotel met your expectations. We appreciate the recommendation for fellow travellers and are happy to know that you would plan to visit with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a charity golf tournament and had over 20 rooms booked. We had issues from the start with them changing rates on our guests and missing rooms from the rate code. They charged us a room charge when an emergency happened and a player couldnt come. After booking so many rooms that’s low!
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
Room Tip:Â Check rates carefully. Breakfast closes early with limited hours so make sure you get there in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Sep 13, 2023
Thank you for your stay Nancy, and for sharing your comments here on Tripadvisor. We would like an opportunity to investigate your issue a bit further. When a group is confirmed, with a group code, the rates are locked in as long as bookings are made within a certain period of time (called the cutoff date). If booking after the agreed, and contracted, cutoff dates, rates could be higher as the new booking would not be made as part of the group. If you are willing to discuss this further, so we can see exactly what occurred with this group, please call the hotel and ask to speak with the General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If... you want to explore the entire NOTL area, want to be central to most wineries, want easy access to the QEW, want to be 5 minutes away from probably the largest Outlet Mall in Canada, want a clean hotel with plenty of parking, enjoy a free breakfast better than most, this is the place for you. After staying in the town of NOTL multiple times we wanted to be more central to other wineries, restaurants and attractions in the region. The prices here also also very favorable vs B&B and Hotels in town. There are now over 70 wineries to enjoy in the area and this location puts you in the dead center to enjoy these venues.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Jul 25, 2022
Thank you BruceTravels for sharing your absolutely wonderful review following your stay. As a seasoned traveller, with so many reviews under your belt, we are thankful for the great comments. Yes, many guests do love our central location...a perfect launching pad to "everything Niagara". We look forward to welcoming you back as your travels bring you back this way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed this hotel. The room was clean and the beds were comfortable. Parking was free and breakfast (which is free) was great! Breakfast included toast, bagels, fruit, pancakes, juice, coffee, etc. The hotel is about 10 minutes from all the Niagara Falls attractions.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Sep 12, 2024
Thank you for your stay GlobeTrotterNL1, and for taking the time to share your wonderful review here on Tripadvisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel itself not bad, very basic. The problem I had is with the manager. I was told that bringing a dog would be at no additional fee. I had already paid a little under $300 for a basic room. When I got there - having being honest about having the dog in the room - I was moved to a different floor with all the dog visitors. Which was fine. What was not fine was the “customer service” that was delivered by the manager. He was very rude and unreasonable and did not care about my concerns or what I had been told. Really bad start to my hotel check in and NOTL trip. It doesn’t feel good to be brushed off and not heard. Get better management!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Jul 21, 2021
Thank you for your stay, and constructive comment HeatherpR412ZX. Charging a "pet fee" is a common practice in hotels and we do not know who, at the hotel, would have suggested there would be no cost for this. We have charged this fee consistently since we opened the hotel over 3 years ago. Many guests tell us that they appreciate that our pet fee is $25 for the STAY rather than up to $50 extra per day, as seen in some other hotels, and that our room rates tend to provide excellent value with the addition of a free breakfast, wi/fi and parking. These, too, are services that many other hotels do charge extra for. Finally, we do not charge any of the common taxes/fees that are in place in most other Niagara Region hotels. These can be a combination of Destination Marketing Fees, Resort Fees, Facility Fees, or a Municipal Accommodation Tax. Providing excellent value for our guests is something we will remain focused on, but we will have nominal fees in place where warranted (ie. pet fees). Again, we are sorry for any misinformation you say you received. We would hope to investigate your claim further if you are able to provide additional information about who you spoke to, and when.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zero complaints about this facility!
Our hockey team group booked 20 rooms here recently and we were all very pleased with this hotel. Rose was very helpful with the reservation process and check-in was seamless.
The hotel was very clean, quiet, with a good variety of complimentary breakfast options.
Parking was free with lots of spots.
Close to the outlet mall and a few restaurants.
Would certainly stay again,
Our hockey team group booked 20 rooms here recently and we were all very pleased with this hotel. Rose was very helpful with the reservation process and check-in was seamless.
The hotel was very clean, quiet, with a good variety of complimentary breakfast options.
Parking was free with lots of spots.
Close to the outlet mall and a few restaurants.
Would certainly stay again,
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Responded Dec 30, 2022
Thank you for your group booking Coondog99, and for taking the time to share these great comments about your experience. We are so happy to know that we took great care of you and that you would plan to visit again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Bring your own cutlery and cup. No bar and no public transport. Good location for travelling around."Read full review
"Check rates carefully. Breakfast closes early with limited hours so make sure you get there in time. "Read full review
PRICE RANGE
C$160 - C$269 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Express & Suites - Niagara-On-The-Lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express Niagara-on-the-Lake, an IHG hotel
Which popular attractions are close to Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Nearby attractions include Niagara College Teaching Winery (1.1 km), Outlet Collection at Niagara (1.0 km), and Pepper Palace (1.0 km).
What are some of the property amenities at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Niagara-on-the-Lake, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.