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6 Picton St P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
Hotel direct offer!Retreat to Wine Country
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Traveller (1369)
Room & Suite (379)
Videos (2)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 22-03-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Prince of Wales
Updated 22-03-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 16 in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Quiet
Languages Spoken
English
Hotel links
Special Offer:Pre-Summer Sale
2590Reviews23Q+A100Room tips
Traveller rating
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Rigmor G wrote a review May 14
1 contribution
A wonderful getaway! Everyone goes out of their way to be helpful and all so pleasant. A big thank you to Wayne who made our dinner dining experience truly memorable. Service and friendly manner were impeccable. Room was nicely appointed.
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Date of stay: May 2022
Rooms
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sean b wrote a review Jun. 2021
Kitchener, Canada13 contributions10 helpful votes
Hotel's Favourite
My wife and I visited the Prince of Wales recently (anniversary celebration) and were truly impressed. The staff were outstanding, from registration to dining room to in-room services. This is a wonderful example of old world elegance, with modern commitment to customer service. We dined on site several times, and enjoyed top quality fare, beautifully presented, with top notch service. Staff were consistently professional, responsive, and attentive to every detail.
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Date of stay: June 2021
Location
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2 Helpful votes
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Traveler2127 wrote a review May 8
Pennsylvania55 contributions15 helpful votes
Beautiful hotel! Very Victorian. We enjoyed breakfast and the pool. The location is a super easy walk to everything. Close to the running/bike bath. The only downside is not all rooms are connected to the main hotel. So you are walking outside to the pool/restaurants and the doors aren’t always locked to the other buildings. We paid extra for a balcony room which was on the first floor. That said; it didn’t have much of a view or look out to the downtown area. Again, more of a safety concern and worried about walkers by peeping in.
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Ivana H wrote a review May 6
1 contribution1 helpful vote
Spa services absolutely amazing and loved it. Upgraded to deluxe suite with jet tub. Disappointed.. room had a musty smell .. place should have an option to open windows for fresh air. Jet tub looked worn and unclean . TV was not working properly. Hairdryer stopped working halfway trough drying my hair. Definitely did not receive value not experience for $400/ night ..
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Date of stay: May 2022
Location
Cleanliness
Service
1 Helpful vote
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 1 week ago
Dear Guest, Thank you for taking the time to post your review. I have to admit I was surprised to read your negative feedback of your recent visit to the Prince of Wales Hotel & Spa. We read your survey in regards to your concern on May 6th and Jill our Front Office Manager contacted you immediately and came to a resolution to which you seemed pleased with. We very much take pride in our service standards and our goal is to ensure each and every guest is satisfied with their stay. I will happily pass on your kind comments to the team in the spa. Thank you. I do hope this will not prevent you from visiting us again in the future. If you have any further concerns, please do not hesitate to contact me directly. Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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Brenda wrote a review May 6
1 contribution2 helpful votes
+1
Fantastic hotel that was beyond my expectations. Exceptional service and exquisite food in the Noble dining room. The driver Bruce was informative, funny and engaging. The room and hotel were spectacular. Most comfortable bed and luxurious robes. Pool area was stunning but need some cleaning. Wine tour was exceptional as was the dinner and breakfast. Please put the chocolate pairing as the last winery. Loved the presentation at Queenston Mile and Chateau de Charm. Very expensive but well worth the treat. I wouldn’t be able to do this level of travel often but $ well spent for the experience. Thank you!
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Date of stay: May 2022Trip type: Travelled
2 Helpful votes
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mjhowell38 wrote a review May 5
Ajax, Canada10 contributions9 helpful votes
Great place to stay. Hotel staff very friendly and helpful. Rooms were clean. One staff member gave me extra slippers in which I took home, another gave me the silver pen from the hotel. ( I must have a pen from every hotel I go to ) Restaurant located inside hotel. Great breakfast..
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Date of stay: May 2022Trip type: Travelled
Room Tip: Parking is located at the side of hotel only use reserved spaces with numbers. A sign for guests...
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2 Helpful votes
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Julia K wrote a review May 4
Oakville, Ontario, Canada49 contributions3 helpful votes
+1
The hotel is very beautiful. You may even feel like you are living in the museum. :-) Paintings are everywhere. Even in the swimming pool. This was a culmination of our stay. Very clean. Friendly staff. We were allowed to check in 3 hour earlier from scheduled time as we traveled middle of the week in slow season time.
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Date of stay: April 2022
Rooms
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2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 1 week ago
Dear Guest, Oh my! I love your review title--"Luxurious Stay"! Thank you for your very kind comments posted recently on Trip Advisor. We are genuinely delighted to see that you enjoyed your time with us. We have many art pieces throughout the property. They are all original pieces. I hope that is not too long before we have the pleasure of welcoming you back. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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Roni wrote a review May 4
7 contributions2 helpful votes
+1
My husband and I have been to Prince of Wales several times, for afternoon tea or overnight. 
 The hotel is a beautiful looking hotel with Victorian era mouldings and furnishings and portraits of royalty. Overall, the hosts & staff are attentive, friendly and helpful. My husband (a veteran chef in 5 star UK establishments) thinks the food is acceptable, but I think the food is above average. The dining staff are very polite, willing to please and hard working—kudos to them!

 For this last visit, the hotel fell a little short on upkeep and cleanliness. Many people might not notice or care, but for those who do, this is my experience:
 The cleanliness of our room was average, the bed was very comfortable, but the condition of our room was actually below average, which I why I reduce the star rating. For example, the wallpaper was peeling, the ceiling tiles were ill fitting, the bathroom door handle had gaps around it and should have been fitted with better hardware or filled & painted, the light switches and the bathroom ceiling fan also had holes around them. Very sloppy workmanship on maintenance for those items. The toilet lid had large yellow stains all over it. Room 320 is in need of maintenance, and rooms like that should not be available until they are repaired, IMHO. See photos. 

 Some other little details that might be important to particular guests: The women's bathrooms on the main floor by the pool had dirty stall walls and corners, some of the outdoor light fixtures are very tarnished & need polishing, the reception desk at the Noble dining room had nicks and scratches and was messy and not polished. A wall in our part of the dining room for 2 days straight had some large food stains that should have been noticed and wiped off. 

 For the requested above average fees, I would expect the cleanliness and condition of the property also to be above average and even superior. We’ve always enjoyed the Afternoon Tea, which is lovely and comparable to proper British style. 

 The property is so beautiful and would be worth the overnight rates, if management & maintenance paid a little more attention to these types of details. 
Best wishes & safety to all travellers!
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Date of stay: April 2022
Value
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1 Helpful vote
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Joan N wrote a review May 3
Rockwood, Canada1 contribution2 helpful votes
My husband and I have just spent an overnight stay at the Prince of Wales Hotel in Niagara on the Lake celebrating our 50th wedding anniversary. We were on “The Wine Retreat “ package. The attention to detail for our visit was second to none. We were welcomed immediately with Happy Anniversary and all through the visit we were celebrated including having Happy Anniversary iced on our plates for dessert and breakfast in chocolate!! Other extras were bestowed upon us too. Would highly recommend it. The dinner and breakfast was impeccable. Just cannot say enough. Joan. Ontario
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Date of stay: May 2022Trip type: Travelled
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 1 week ago
Dear Valued Guest, Happy 50th Anniversary! Thank you for taking the time to leave us this wonderful review. It looks like we managed to make your time with us memorable for such a memorable moment in your lives. The Prince of Wales is the perfect place to celebrate a special occasion. I thank you for your high recommendation. This is truly the best compliment! We do hope to welcome you back for another stay with us in the future. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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Debtiff wrote a review Apr. 2022
McKellar, Canada13 contributions6 helpful votes
What a beautiful hotel! We truly enjoyed our stay! From the moment we checked in Jodell made us feel welcomed and relaxed. Guest services checked in on us the second day to make sure that all of our needs were met. Great location and will definitely come back!
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Date of stay: April 2022Trip type: Travelled
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, It was a pleasure to read your wonderful review. The team is everything here at the Prince of Wales, they truly are our greatest asset. They endeavor to make all of our guest's time with us memorable. I look forward to relaying your comments to them and especially Jodel. Thank you once again and we hope to welcome you back for another enjoyable stay with us in the near future. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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PRICE RANGE
US$219 - US$436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince of wales hotel niagara-on-the-lake, prince wales hotel niagara lake, prince wales niagara lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
110
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Frequently Asked Questions about Prince of Wales
Which popular attractions are close to Prince of Wales?
Nearby attractions include BeauChapeau Hat Shop (0.1 km), Niagara on the Lake Heritage District (0.04 km), and Fort George National Historic Site of Canada (0.09 km).
What are some of the property amenities at Prince of Wales?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Prince of Wales?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Prince of Wales?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Prince of Wales?
Yes, valet parking is available to guests.
What are some restaurants close to Prince of Wales?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Nina Gelateria & Pastry Shop.
Are there opportunities to exercise at Prince of Wales?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Prince of Wales have an airport shuttle?
Yes, Prince of Wales offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Prince of Wales located near the city centre?
Yes, it is 0.3 km away from the centre of Niagara-on-the-Lake.
Are any cleaning services offered at Prince of Wales?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Prince of Wales?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.