A wonderful getaway! Everyone goes out of their way to be helpful and all so pleasant. A big thank you to Wayne who made our dinner dining experience truly memorable. Service and friendly manner were impeccable. Room was nicely appointed.
My wife and I visited the Prince of Wales recently (anniversary celebration) and were truly impressed. The staff were outstanding, from registration to dining room to in-room services. This is a wonderful example of old world elegance, with modern commitment to customer service. We dined on site several times, and enjoyed top quality fare, beautifully presented, with top notch service. Staff were consistently professional, responsive, and attentive to every detail.
Beautiful hotel! Very Victorian. We enjoyed breakfast and the pool. The location is a super easy walk to everything. Close to the running/bike bath. The only downside is not all rooms are connected to the main hotel. So you are walking outside to the pool/restaurants and the doors aren’t always locked to the other buildings. We paid extra for a balcony room which was on the first floor. That said; it didn’t have much of a view or look out to the downtown area. Again, more of a safety concern and worried about walkers by peeping in.
Spa services absolutely amazing and loved it. Upgraded to deluxe suite with jet tub. Disappointed.. room had a musty smell .. place should have an option to open windows for fresh air. Jet tub looked worn and unclean . TV was not working properly. Hairdryer stopped working halfway trough drying my hair. Definitely did not receive value not experience for $400/ night ..
Fantastic hotel that was beyond my expectations. Exceptional service and exquisite food in the Noble dining room. The driver Bruce was informative, funny and engaging. The room and hotel were spectacular. Most comfortable bed and luxurious robes. Pool area was stunning but need some cleaning. Wine tour was exceptional as was the dinner and breakfast. Please put the chocolate pairing as the last winery. Loved the presentation at Queenston Mile and Chateau de Charm. Very expensive but well worth the treat. I wouldn’t be able to do this level of travel often but $ well spent for the experience. Thank you!
Great place to stay. Hotel staff very friendly and helpful. Rooms were clean. One staff member gave me extra slippers in which I took home, another gave me the silver pen from the hotel. ( I must have a pen from every hotel I go to ) Restaurant located inside hotel. Great breakfast..
The hotel is very beautiful. You may even feel like you are living in the museum. :-) Paintings are everywhere. Even in the swimming pool. This was a culmination of our stay. Very clean. Friendly staff. We were allowed to check in 3 hour earlier from scheduled time as we traveled middle of the week in slow season time.
My husband and I have been to Prince of Wales several times, for afternoon tea or overnight. The hotel is a beautiful looking hotel with Victorian era mouldings and furnishings and portraits of royalty. Overall, the hosts & staff are attentive, friendly and helpful. My husband (a veteran chef in 5 star UK establishments) thinks the food is acceptable, but I think the food is above average. The dining staff are very polite, willing to please and hard working—kudos to them! For this last visit, the hotel fell a little short on upkeep and cleanliness. Many people might not notice or care, but for those who do, this is my experience: The cleanliness of our room was average, the bed was very comfortable, but the condition of our room was actually below average, which I why I reduce the star rating. For example, the wallpaper was peeling, the ceiling tiles were ill fitting, the bathroom door handle had gaps around it and should have been fitted with better hardware or filled & painted, the light switches and the bathroom ceiling fan also had holes around them. Very sloppy workmanship on maintenance for those items. The toilet lid had large yellow stains all over it. Room 320 is in need of maintenance, and rooms like that should not be available until they are repaired, IMHO. See photos. Some other little details that might be important to particular guests: The women's bathrooms on the main floor by the pool had dirty stall walls and corners, some of the outdoor light fixtures are very tarnished & need polishing, the reception desk at the Noble dining room had nicks and scratches and was messy and not polished. A wall in our part of the dining room for 2 days straight had some large food stains that should have been noticed and wiped off. For the requested above average fees, I would expect the cleanliness and condition of the property also to be above average and even superior. We’ve always enjoyed the Afternoon Tea, which is lovely and comparable to proper British style. The property is so beautiful and would be worth the overnight rates, if management & maintenance paid a little more attention to these types of details. Best wishes & safety to all travellers!…
My husband and I have just spent an overnight stay at the Prince of Wales Hotel in Niagara on the Lake celebrating our 50th wedding anniversary. We were on “The Wine Retreat “ package. The attention to detail for our visit was second to none. We were welcomed immediately with Happy Anniversary and all through the visit we were celebrated including having Happy Anniversary iced on our plates for dessert and breakfast in chocolate!! Other extras were bestowed upon us too. Would highly recommend it. The dinner and breakfast was impeccable. Just cannot say enough. Joan. Ontario
What a beautiful hotel! We truly enjoyed our stay! From the moment we checked in Jodell made us feel welcomed and relaxed. Guest services checked in on us the second day to make sure that all of our needs were met. Great location and will definitely come back!
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