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White Oaks Conference Resort & Spa

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253 Taylor Rd, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (433)
Room & Suite (197)
Dining (50)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-09-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from White Oaks Conference Resort & Spa
Updated 20-09-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to White Oaks Conference Resort and Spa, a destination unto itself that puts you at the centre of Niagara area attractions in the finest accommodations in Niagara-on-the-Lake. Niagara Wine Country, Casino Niagara, Niagara Falls and more are all within easy reach. But you won't have to leave our 13-acre resort to enjoy a first-class experience. Modern and stylish, White Oaks delivers luxury hotel service and truly outstanding amenities. From a deluxe Spa and our acclaimed 4-Diamond LIV restaurant (featuring award-winning Niagara Wines) to state-of-the-art fitness centre, The Club at White Oaks, we're dedicated to every aspect of your comfort and success. Turn your next event into an unforgettable experience. Greet, meet and motivate your colleagues, clients and guests in the luxurious, unique surroundings of Ontario's finest meeting venue. Be inspired by the extraordinary. Come to White Oaks and enjoy the best of Niagara on the Lake hotels.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Car hire
Business Centre with Internet Access
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand films
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
17Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
6,006Reviews26Q+A100Room tips
Traveller rating
  • 3,747
  • 1,553
  • 508
  • 124
  • 74
Time of year
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Popular mentions
gail w wrote a review Jan. 2021
Niagara-on-the-Lake, Canada45 contributions3 helpful votes
The staff was very friendly and accommodating. We booked a king suite with a fireplace and a jacuzzi tub. The room was dated. I was disappointed by the fireplace and although the bathroom was large and interesting with a heart shaped tub, for a 5 star hotel it really needs to be re-done. We both had an 85 mins massage in the spa and it was heaven! Very professional. The food was good with only room service offered at the moment. When we called to make the reservation we were told we could get an $80 meal credit for breakfast and dinner. Upon checking out we were told although there was a note that we had a conversation about the credit it wasn’t applied at check in and it was now too late to apply it. We didn’t argue however I left feeling a bit cheated. Over all a fairly good stay.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Conference Resort & Spa
Responded 3 weeks ago
Dear 530gailw, Thank you for taking time to complete this survey. We are interested in our guests’ feedback, especially as we want all, to have an amazing experience while with us. We are also, constantly updating and improving our facility as opportunities present themselves. We appreciate you noting that our in-room food was to your liking, as well as our "heavenly" and "professional" Spa massages. As we are ranked one of the top Spa's in Canada, it is gratifying to know that this was your experience. I would very much appreciate the opportunity to speak with you regarding what disappointed you about the fireplace, as well as, and even more importantly, regarding the meal credit frustration. There is No circumstance in which White Oaks would not honour a credit, should a package be booked which included one. Perhaps there was a misunderstanding which I would be glad to look into. It is our utmost desire to have you leave feeling, and knowing, that you have been welcomed, and valued as our guest. A "fairly good stay" is nice; however, we prefer to have you leave feeling very happy, rested and rejuvenated. My sincere hope is that you contact me at WO. I am the only Lindy here and would be happy to take your call. We look forward to welcoming you back! Kindest regards, Lindy, Guest Services Liaison
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Aaron B wrote a review Jan. 2021
Ancaster, Canada84 contributions73 helpful votes
My first experience at White Oaks was very memorable. I had a little background information on the resort and vistor experience from friends. My expectations were far exceeded. From the moment, we entered the main lobby, we were greeted by professional staff in fine clothes with courteous and attentive communication. They guided us to our check-in where the professional went above and beyond to ensure I had the best room available and helped coordinate getting a bottle of wine delivered to my room within minutes. I had several questions which were all answered in a precise and articulate manner. Again, as with the front door, these staff were extremely attentive and in the moment. The room was recently renovated and had very comfortable beds, a double headed high pressure shower, new bathroom features and was spacious amongst other positives. We enjoyed our wine before heading to dinner and then the spa the following morning which I will comment on in a separate review. Later in the evening, we enjoyed the pool area and every time we passed a staff during our stay I was met with a friendly and welcoming face or greeting. The experience was so exceptional, that before I checked out the following day I booked a return stay for January. Unfortunately with Covid-19, this stay will be postponed but as soon as the situation improves, I plan on making White Oaks a spot I frequent with my wife, friends or family. Thank you for such a wonderful weekend.
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Conference Resort & Spa
Responded Jan. 16, 2021
Dear Aaron, We are very pleased to read of your "exceptional" experience while with us here at White Oaks! As a person who does their homework, it is gratifying to know that not only did your friends recommend us, but also, that your original expectations were exceeded. Our team members are delighted that our courteous communication, caring service, as well as each of your spa, dining and accommodation experiences, added positively to your comfort and pleasure while here. Thank you for noting that you and your wife will be returning. This along with recommending us to your family and friends are two of the highest compliments, and appreciated by all of us here at White Oaks! It will be our sincere pleasure to take care of you upon your return. We look forward to welcoming you back! Kindest regards, Lindy, Guest Services Liaison
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Dorothy H wrote a review Dec. 2020
Burlington3 contributions
Before the second wave of lockdowns we stayed two nights here for my birthday. It was our own self-isolation away from home. We had a large and lovely one bedroom suite at a very reasonable price. After checking in, there was a knock at the door and a complimentary tray of chocolate dipped strawberries were delivered for my birthday. With all the space and amenities, the room provided our own little haven of relaxation away from people. We spent Saturday afternoon at the spa for facials, massages and pedicures and felt very safe with protocols in place. Dinner was filling and delicious both nights onsite with complimentary bubbly served on the night of my birthday. All stay were friendly and helpful. It was the perfect little getaway during the pandemic.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Conference Resort & Spa
Responded Jan. 2, 2021
Dear Dorothy, Thank you for choosing White Oaks to share your birthday getaway! A very Happy Birthday to you! We are delighted that our "White Oaks Clean Care" program, "Safe Travels" accreditation and our overall commitment to the care of our guests, helped you feel comfortable, worry free and safe, no matter where you were in our Resort. Our award-winning Spa/services team are delighted that you felt happy and secure with their services and that all of the best protocols are in place and followed. Our dining experiences are really lovely, in my opinion. Feeling well cared for, pampered with a special treat for your birthday celebration, along with excellent service and delicious food is just the way it should be when you are on a special getaway! We are very pleased to read, that this was your experience while at WO! Please come to visit again soon! We will be happy to welcome you back! Kindest regards, Lindy, Guest Services Liaison
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Louise M wrote a review Dec. 2020
Ca2 contributions
Work has been hectic and so my husband, daughter, and I decided to get away for the first weekend of the holiday to White Oaks Resort in Niagara. We have stayed at the hotel many, many times over the years. On the way up to the room, a plate of chocolate-dipped strawberries are being delivered to the room next door by staff member Brad Hamilton, I joked that I should be so lucky. Ten minutes later a knock at the door and the plate of goodies are delivered courtesy of my new friend Brad. So thoughtful of him and heart-warming to experience good old-fashioned customer service. 10/10 to White Oaks.
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Date of stay: December 2020
Value
Location
Service
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Conference Resort & Spa
Responded Dec. 21, 2020
Dear louisemJ2916VO, Thank you for your continued loyalty and for once again choosing White Oaks for your family getaway! We are delighted to read that the three of you had a great time and that you were well taken care of. Brad is especially pleased that his small act of kindness added a heart-warming experience to your stay. He truly is a guest service expert, with a big heart. We look forward to your return! Kindest regards, Lindy, Guest Services Liaison
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Joe R wrote a review Nov. 2020
6 contributions7 helpful votes
Beautiful and we'll maintained hotel with nice restaurants. We stayed in a suite using a package that includes several meals and a wine tour. Everything was nicely done, with attentive service and detail. While everyone was engaged and interested, Andre the concierge and Gerald the driver made the winery tour a really great experience.
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Date of stay: November 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Conference Resort & Spa
Responded Nov. 26, 2020
Dear joerX2988HW, Although I am sure that you heard this many times already, a very Happy Anniversary and Birthday! Thank you for choosing to celebrate with us here at WO! We are so pleased that you had a lovely time, including wonderful dining experiences and our informative and fun wine tour. Andre and Gerald will be particularly glad that their service helped add to the enjoyment of your stay! Thank you for noting our beautiful and well-maintained resort and nice restaurants as well. We look forward to your next visit! Kindest regards, Lindy, Guest Services Liaison
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PRICE RANGE
US$133 - US$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
white oaks conference resort and spa, white oaks hotel niagara-on-the-lake, white oaks conference hotel, white oaks resort, niagara on the lake white oaks, white oaks spa, white oak resort anbd spa
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
220
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Frequently Asked Questions about White Oaks Conference Resort & Spa
Which popular attractions are close to White Oaks Conference Resort & Spa?
Nearby attractions include Outlet Collection at Niagara (0.3 km) and Pepper Palace (0.4 km).
What are some of the property amenities at White Oaks Conference Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at White Oaks Conference Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at White Oaks Conference Resort & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at White Oaks Conference Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to White Oaks Conference Resort & Spa?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at White Oaks Conference Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at White Oaks Conference Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does White Oaks Conference Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to White Oaks Conference Resort & Spa?
Many travellers enjoy visiting British Methodist Episcopal Church (5.9 km), Homer Lift Bridge / Welland Canal Bridge #4 / Queenston Street Bridge (3.7 km), and DeCou House (4.3 km).
Does White Oaks Conference Resort & Spa have any great views?
Yes, guests often enjoy the park view available here.