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253 Taylor Rd, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Traveller (488)
Room & Suite (198)
Dining (53)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to White Oaks Conference Resort and Spa, a destination unto itself that puts you at the centre of Niagara area attractions in the finest accommodations in Niagara-on-the-Lake. Niagara Wine Country, Casino Niagara, Niagara Falls and more are all within easy reach. But you won't have to leave our 13-acre resort to enjoy a first-class experience. Modern and stylish, White Oaks delivers luxury hotel service and truly outstanding amenities. From a deluxe Spa and our acclaimed 4-Diamond LIV restaurant (featuring award-winning Niagara Wines) to state-of-the-art fitness centre, The Club at White Oaks, we're dedicated to every aspect of your comfort and success. Turn your next event into an unforgettable experience. Greet, meet and motivate your colleagues, clients and guests in the luxurious, unique surroundings of Ontario's finest meeting venue. Be inspired by the extraordinary. Come to White Oaks and enjoy the best of Niagara on the Lake hotels.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Car hire
Business Centre with Internet Access
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Special diet menus
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand films
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
6112Reviews28Q+A100Room tips
Traveller rating
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Wendy B. wrote a review Feb. 3
Burlington, Canada133 contributions44 helpful votes
Before the pandemic we would visit White Oaks 2x per year. This was our first return visit since the beginning of 2020. The staff is lovely and accommodating- GREAT customer service. The food at Play was fantastic. Location is great if you like shopping! Disliked · Kids camp at the Club meant that there was a group of kids in the pool when we wanted to swim, which was not enjoyable and the life guard who was just sitting at a table was not wearing a face mask - but not the hotel’s fault.
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Date of stay: March 2022
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded 4 days ago
Dear Bendie68, A warm Welcome Back! We are delighted that you had another wonderful stay with us here at White Oaks! Thank you for noting that you found our PLAY Bar & Grill food "fantastic" and our facility "convenient, comfortable", with "lots of amenities near by"! Thank you also for kindly noting that you find our services "great" and our team "lovely and accommodating" as well. I am sorry to read that your pool time during this visit was not as enjoyable as usual and trust that next time it will be more to your liking. It will be our pleasure to warmly welcome you back, hopefully many more times over the years! Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel M wrote a review Jan. 2023
2 contributions
My husband and I had our wedding at White Oaks and the whole event went off without a hitch. We were delighted with the quality of the food and the atmosphere, but most of all with the staff! Every member of staff we crossed paths with was so kind and helpful, especially our wedding coordinator Jennica Kamara. I’m sure I’m not the first bride she has rescued from stress and overwhelm! We loved every part of our stay, were happy with what we paid, and will be back soon!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded 2 weeks ago
Dear rachelmK7236MC, A very warm Congratulations to the two of you! We could not be more delighted to know that your special day was all that you envisioned! It is very rewarding to read that you are pleased with the food and atmosphere here at White Oaks, especially as this is an important factor in helping set a cheerful first impression and the feeling of contented well-being for all. It is however equally important, as you pointed out, that you, along with the most important people in your lives, your family and friends - feel welcome, genuinely cared for and reassured that you are in good hands. We recognize that this helps you fully enjoy your celebration and this important time with those you love. We are so glad you found our service “helpful and kind”. Thank you for letting us know. Jennica really is very skilled and lovely. She is thrilled that you are happy! It is gratifying to read that you enjoyed "every part" of your stay and that you found good value in what you paid. We look forward to warmly welcoming you again and wish you much happiness, boundless love, good health and prosperity. Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
billybob101 wrote a review Jan. 2023
Vancouver, Canada580 contributions316 helpful votes
+1
A recent quick work trip had me at the White Oaks for just one night. It had been a very long time since I had been there, and I had really forgotten my previous experience. Needless to say I was more than pleasantly surprised. First impressions were friendly, attentive staff at greeting and check in - I got walked from the entrance to the check in! My room - the Niagara suite was really nice - updated and contemporary bathroom. Shower and fixtures were really impressive. What blew me away was the spa / fitness area. The place was massive!! Next time I’m gonna to wake up that much earlier so that I can experience more. I’ll also be keen on visiting the restaurants Impressive stay, I’ll be back in the not too distant future.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: If you’re a gym goer - bring your workout stuff the facility is unreal
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded 2 weeks ago
Dear billybob101, Isn't it wonderful to rediscover something that a busy life may have caused you to forget? Then a good reason to try it again comes along and brings that "awha" feeling...perhaps even a bit of excitement based on familiarity, combined with that "what took me so long" to get back to this - realization? We are delighted that work brought you back to WO and that you had a 5 STAR "very impressive" experience. It is a joy for us to read that you found your room/shower/fixtures "really nice" and that our Spa and Fitness Facility "blew [you] away". Your enthusiasm to wake up early just to experience more, is inspiring...it somehow makes me want to personally re-experience all that is WO again soon too! Whether for work or simply to relax and enjoy some personal time, it will be our sincere pleasure to warmly welcome you back again and again over the coming years. Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
summer20120720 wrote a review Jan. 2023
Toronto, Canada20 contributions13 helpful votes
We had an enjoyable stay. Girl’s getaway and birthday. Very pleasant and friendly staff. Surprised my friend with complimentary wine and chocolate covered strawberries which was nice touch. Central location for Niagara Falls, Niagara on the Lake, Vineyards and right across the street from Outlet Mall. Room clean spacious and modern 2nd floor) . Very comfortable beds. Room service prompt response and delivery. Some noise above us (sounded like running kids) and 1 morning heard hammering. Other than that very comfortable stay. Also enjoyed the hot tub. Unfortunately did not get opportunity for spa treatments.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded 4 weeks ago
Dear summer20120720, Please allow me to add my sincere Happy Birthday to the many I am sure your friend has already received! It is lovely to read that the little treats, convenient location, "clean, spacious" rooms, "comfortable" beds and "prompt" response and delivery by our fabulous Private Dining team were all to your liking. Thank you for your gracious understanding regarding our continuing updates and for noting that your "girl's getaway and birthday" celebration was "very comfortable" and that you are 5 STAR pleased. It will be our pleasure to warmly welcome you, hopefully again and again. Happy 2023 to you and yours! Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelly P wrote a review Jan. 2023
Ontario, Canada
My husband and I visited The White Oaks Resort in December with friends while going to see a show at the shaw festival theatre which is 10 mins away. This hotel is consistent in delivery to high standard service while maintaining an excellent "serving" attitude with customers. From the minute you walk in to hotel lobby and greeted by concierge to walking into your room, its a very impressive hotel. Not only is it aesthetically pleasing, but we were once again blown away by the care and kindness of every single employee we encountered. The culture in this establishment is strong with emphasis on ensuring every visitor walks away feeling cared for and thought of during their stay. We would stay at this hotel over and over. Rooms are clean, comfortable, and the bed was as comfy as home, if not better. While walking in halls and entering room the air smells good at all times and loved the nespresso machines in the room, nice touch. Also, loved the gym, squash courts, tennis courts and all the spa options which we didn't use this time round but we have used in past. Shout out to Michael in concierge who greeted us when we arrived and while sitting outside upon leaving he came up and said good bye remembering who we were, and handed us a bottle of water for our travels, super impressed! .... you are treated like you are important at the White Oaks, EXCELLENT JOB! We will be returning in February for a couple get away!
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: A one stop hotel if you love sports. Loved the restaurants on site and the rooms were clean and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded Jan. 3, 2023
Dear Belle8778, Wow - what a fabulous review! Thank you for your kind words and for taking time to post. It is very rewarding to read your lovely comments about our White Oaks & especially our Team...even better is knowing that you and your friends are thoroughly happy with your recent visit! Our Mission Statement is: "Each Guest and Team Member will be treated as though the success of our business depends on that individual alone!" It really is our pleasure to strive each day to attain this and wonderful when we read of the joy it brings to our guests. We sincerely believe each person is important, and especially so while at WO. Thank you as well for your words of encouragement and for letting us know that you will be returning in February! Rest assured we will do all that we can to provide an equally satisfying visit. We very much appreciate your thoughtfulness and 5 Star Rating and look forward to warmly welcome you again and again over the years! All the best to you and yours in 2023! Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole wrote a review Jan. 2023
Niagara-on-the-Lake, Canada1 contribution
+1
We recently stayed at White Oaks resort and choose there Wine Discovery package and I have to say this was the most memorable and luxurious stay I’ve had in a while. I’ve travelled across USA and Canada so I’ve been to numerous hotels and tours, but no one did it quite like White Oaks. As soon as you walked in your greeted at the door, with amazing customer service. The wine tour was so much fun with our tour guide Brian, and our room was great! We also had some wine waiting for us in the room which was such a nice touch. We made our way to dinner a little early and they sat us with no issues. The service was amazing, the food was delicious, I highly recommend the Beef Tenderloin and T bone steak.. it’s been a long time since we tasted something with flavour like that and I can’t wait to try it again. As well as the Shellfish 4x for the appetizer, so tasty!!! The staff was accommodating and actually made you feel welcome. Not only will I be recommending White Oaks but also the package! If your looking to reconnect with your partner or just want a romantic stay, this is the way to do it. Thank you white oaks!!!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded Jan. 2, 2023
Dear nicoleaneta96, What a lovely review! Thank you for the heartfelt overview of the highlights of your recent getaway here with us at White Oaks. We could not be more pleased that you and your partner enjoyed each aspect of your visit and that you found this package a perfect balance of fun, experiences and of course time together. How wonderful that you found your stay relaxing, rejuvenating and at a pace that provided you with the occasion to reconnect in this hectic world. Pretty important stuff if you think about it. Thank you also for your recommendation not only for WO but also as a reminder to many of us - that this might be one New Years Resolution worth making and keeping...over and over again throughout the years! We look forward to warmly welcoming you both, anytime. All the very best to you and yours in 2023! Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura W wrote a review Dec. 2022
3 contributions2 helpful votes
Review of the spa. Everything was great and really nice other than the mold window by the hot tub and the linens in the treatment room! I expected with such a nice place that there would be more than just sheets for linens in the treatment room. The sheets is definitely something they need to pay attention to and add a high quality blanket at least.
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: Parking is not great, had to park pretty far on gravel, for such a fancy place some of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded Jan. 1, 2023
Dear Laura, A very Happy New Year to you and yours! Thank you for your 5 STAR Rating and for noting that your experience here with us at White Oaks was "excellent"! We will look into the areas that you noted we can improve on, as each aspect of your visit is important to us. We truly wish for you to leave feeling well cared for and appreciated and will be pleased to offer anything that will make your stay or treatment more comfortable for you, including a nice blanket. We look forward to warmly welcoming you again, hopefully often over the years! All the very best in 2023! Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve T wrote a review Dec. 2022
1 contribution
Well my wife and I just stayed for two nights at this wonderful Hotel and Spa . We were celebrating our 44th Anniversary !! The first thing we noticed was how great the staff were, right from the receptionist who helped us check in Evelyn who was just so helpful and got us a room on the ground floors, as my wife has mobility issues and uses a walker. Evelyn was just so very kind and efficient in her duties. Then eating in the PLAY restaurant , the food was delicious and the service from our young waiter Ryan was superb too! The rooms are spotless, clean and have lots of nice features like robes for use to visit the swimming pool. Plus they even have a TV screen in the bathroom, so I didn't miss a minute of any of the World Cup soccer games. Our breakfast in the morning was a delight too ! I had the eggs Benedict and it was great. Served by another delightful waitress called Mireille who gave us both a champagne Mimosa because we told her it was our anniversary . That was so good of her! We are definitely going back to stay at the White Oaks again soon!
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Date of stay: December 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded Dec. 8, 2022
Dear Steve, A very Happy 44th Anniversary to you both! We could not be more delighted that you and your wife had the wonderful celebration that we truly believe that you deserve while here with us at White Oaks! It is our sincere pleasure to help you have the best getaway possible so it is rewarding to read that you found our facility and our team "great". Thank you for noting that, Evelyn, Ryan and Mireille in particular were "helpful", "efficient", "very kind", "superb" and even "delightful"! They really are lovely people and are happy to have added to your stay in a pleasant way. Thank you for the courteous and hospitable remarks and for letting us know that you enjoyed your dining experience in our PLAY restaurant, your "spotless" room, convenient and kind of fun bathroom T.V., as well as your eggs benedict! We look forward to warmly welcoming you again, hopefully many times over the years. Kindest regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
heather c wrote a review Dec. 2022
Courtice, Canada61 contributions19 helpful votes
It is the best experience if you wanted to be treated like your special. You are greeted by the concierge at the door directing you to the front desk to check in. Everyone was so pleasant and helpful, and we had a surprise upgrade. It was a fantastic room, and the bedding is so plush and comfortable. The special they offered was really a wonderful value, and we enjoyed dining in two of their restaurants, the food was top notch, and so was the service. My draft beer came so cold there was a bit of ice on the glass. We have stayed here twice and will definitely return and recommend the hotel. Everyone from the service people pushing carts to the front desk are so pleasant, and go out of their way to make your stay the best. It is one of the best run hotels I have ever stayed in.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: The outlet mall is across the street, and NIagara Falls in 10 min drive away. Niagara on the Lake...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded Dec. 3, 2022
Dear Heather, Having you return to WO over and over again, will be our sincere pleasure. Thank you for your gracious recommendation. Knowing that White Oaks is one of the best run hotels you've ever stayed in and that we helped you feel special - is very rewarding for all of us, especially as we truly wish you to be happy with each aspect of your stay. From our greeting, your "fantastic" room, comfy bedding, "top notch" food and even our well chilled beer, we believe every detail is important to help make your getaway the best it can be. It is wonderful to read that you really enjoyed your recent visit! We - see you - from the moment you walk through our doors to the moment we say our good-byes because that is the way we believe it should be for each of us in this world. Please come visit us again soon, we will be delighted to warmly welcome you again, anytime. Best regards, Lindy, Guest Services Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VJ M wrote a review Nov. 2022
What an amazing experience!!!! We felt like royalty when we pulled up to the front doors. We were immediately met by Robert who was so kind and helpful. He talked us through the process of valeting my vehicle. He introduced us to Ken…a lovely gentleman who escorted us to the spa area. I had the pleasure of receiving the best massage I have ever had by Alex. It was so relaxing, peaceful and his friendliness made the experience even better. We then went up to Liv for a yummy breakfast. Laura was our server and we were so thankful for her patience, friendliness and knowledge when it came to food allergies. Our coffee cups were never empty and she was took good care of us. When we were leaving, Peter took care of us by getting the vehicle and making sure we had a lovely visit. The whole experience, all the friendly staff we interacted with and the atmosphere made for a lovely girls day out. Thank you again for an amazing day, more memories and a relaxing Sunday.
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Date of stay: November 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lindy Mazzarella, Guest Services / Front Office at White Oaks Resort & Spa
Responded Dec. 4, 2022
Dear VJM, Your day sounds divine! Thank you for outlining your "amazing experience" here with us at White Oaks! What a lovely way to enjoy a "girls day out". "Kind and helpful team members, pampering services both Spa and valet, a "yummy" breakfast with caring/knowledgeable guidance, a topped-up coffee cup and of course the "memories" made as you enjoyed your time together. As it is our sincere pleasure to do all that we can to help you have a wonderful time we are glad to know that Robert, Ken, Alex, Laura, Peter and all of us here at WO helped you feel like Royalty. We are delighted that you are happy. We look forward to your return and to warmly welcoming you again, anytime! Kindest regards, Lindy, Guest Service Liaison
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$128 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
white oaks conference resort and spa, white oaks hotel niagara-on-the-lake, white oaks conference hotel, white oaks resort, niagara on the lake white oaks, white oaks spa, white oak resort anbd spa
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
220
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White Oaks Resort & Spa - UPDATED 2023 Prices, Reviews & Photos (Niagara-on-the-Lake, Ontario) - Tripadvisor

Frequently Asked Questions about White Oaks Resort & Spa
Which popular attractions are close to White Oaks Resort & Spa?
Nearby attractions include Outlet Collection at Niagara (0.2 km) and Pepper Palace (0.4 km).
What are some of the property amenities at White Oaks Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at White Oaks Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at White Oaks Resort & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at White Oaks Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to White Oaks Resort & Spa?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at White Oaks Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at White Oaks Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does White Oaks Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to White Oaks Resort & Spa?
Many travellers enjoy visiting British Methodist Episcopal Church (5.9 km), DeCou House (4.3 km), and Homer Lift Bridge / Welland Canal Bridge #4 / Queenston Street Bridge (3.7 km).
Does White Oaks Resort & Spa have any great views?
Yes, guests often enjoy the park view available here.