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The Pillar and Post Inn, Spa and Conference Centre

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48 John St P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Traveller (1385)
Room & Suite (177)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 22-03-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Pillar and Post Inn, Spa and Conference Centre
Updated 22-03-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 16 in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travellers' Choice
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Historic Hotel
Languages Spoken
English
Hotel links
Special Offer:Retreat to Wine Country
3099Reviews27Q+A100Room tips
Traveller rating
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Most Recent
Rachel S wrote a review May 16
1 contribution
My mom and I went stayed for a night at the Pillar and Post, and then we visited the 100 Fountain Spa for my 25th birthday. We had such a lovely experience, enjoyed tasty food and had so much fun together. I especially loved the spa — it was an absolutely magical place with such beautiful architecture and aesthetic. Attached you will see what I was seeing in some of those first moments. It was breathtaking and I’m happy to have had this experience with my mom. Absolutely would recommend anyone who’s wishing to get away.
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Date of stay: April 2022Trip type: Travelled
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Mrs. Austin wrote a review Aug. 2021
Alliston, Canada7 contributions1 helpful vote
Hotel's Favourite
We celebrated our 3rd anniversary at Pillar and Post and thoroughly enjoyed our stay. The grounds are absolutely gorgeous and the ambiance was amazing! Not only were we and our anniversary acknowledged at check in but we received a beautiful card and surprise when we entered our room. Thank you Pillar and Post for making our 3rd anniversary one to remember.
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Date of stay: August 2021Trip type: Travelled
1 Helpful vote
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SecretsExpert wrote a review May 10
Toronto, Canada6 contributions12 helpful votes
If you like paying 5 Star hotel rates for an old, poorly maintained hotel then this is the property for your next stay in Niagara on the Lake. Dingy dark hallways and rooms that appear to have not been renovated for over 20 years. Poor customer service and lethargic management staff add to your experience at this overpriced and over hyped hotel.
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Date of stay: May 2022
Value
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Response from Mandi Blair, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded 1 week ago
Dear SecretsExpert, Thank you for your review following your recent stay at the Pillar and Post. I'm sorry to hear it was not what you expected. It is our hope that concerns are brought to our attention as early as possible during your stay so we may correct any issues for you. Our team does sincerely care about our guests' experiences and we do strive to always be helpful and attentive. We also greatly value your feedback and will continue to make improvements. We hope you may allow us the opportunity to provide you with an exceptional experience in the future.
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flashgd wrote a review May 10
toronto32 contributions59 helpful votes
Stayed at this hotel roughly 8 years ago and it is very clear that this property has not been renovated or maintained since our last stay. The hotel rooms are beyond tired and beat up. The bathroom shower facilities are ancient and hard to operate. We stayed two nights and even though all Covid restrictions are lifted in Ontario, this hotel was still using Covid as an excuse not to provide cleaning and fresh sheets on your second day. Finally, the staff/management who I interacted with were rude and quite frankly not interested in any problems or complaints. This hotel needs new management…..period.
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Date of stay: April 2022
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Room Tip: There are no elevators at this hotel and the rooms are spread out through a maze of darkly lit...
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Response from Mandi Blair, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded 1 week ago
Dear flashgd, Thank you for sharing your observations with us. We were disappointed to read your comments regarding the time you spent here at the Pillar and Post. Our guests' feedback is extremely valuable and we are very interested in knowing your concerns, so I regret this wasn't your experience. I would like to bring your specific room issues to the attention of our Maintenance team and invite you to please contact me directly. It would also be my pleasure to personally take care of your booking in the future, as I hope you would consider visiting us again.
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Lee-Ann W wrote a review May 9
Stoney Creek, Canada11 contributions1 helpful vote
+1
We love Niagara-on-The-Lake. We knew we wanted to celebrate our 25th Anniversary here. We were not disappointed with our stay. From the Anniversary well wishes, card and dessert messages, to the beautiful well kept grounds to the very helpful and friendly staff. The meals were amazing, the room clean and cute. The spa is pampered bliss. Had a couples massage and pedicure. The outdoor hot springs was an added bonus. Definitely coming back. Highly recommended. #lewslenses
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Linda M wrote a review May 9
Burlington, Canada23 contributions15 helpful votes
+1
We booked a deluxe suite and breakfast package with us sisters and our Mom. It was a treat for us to get away and loved that everyone walked around in the hotel white robes! The hotel is fabulous, lots to do and enjoyed swimming in the heated pool in May! The Hot springs was a treat and simply beautiful, I’m sure even more pretty once they get flowers around it. We walked into town, grabbed dinner and ate in our robes! We had Mother’s Day brunch the next day in the Cannery and again fantastic! I would definitely look at a girls weekend here!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Response from Mandi Blair, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded 1 week ago
Dear Linda W, Thank you for sharing your wonderful words regarding your recent visit to the Pillar and Post! I agree, it is the ideal place to bring Mom and the girls for a perfectly relaxing getaway. We love that you, as well as many other guests, feel so comfortable while you enjoy yourselves in all the different areas of the hotel. We definitely look forward to welcoming you again, perhaps for a girls weekend this summer!
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Domenico wrote a review May 9
Concord, Canada2 contributions1 helpful vote
Niagara on the lake needs more hotels like pillar & post.. A 10 star service hotel. So much respect the team gives you as you arrive from the time you depart. Resturant is just so tasty and a bang for your buck. I would suggest your family to take zero chances with the other hotels and have the pillar & post wine and dine your family. So much respect. Cheers to you guys…
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Date of stay: May 2022Trip type: Travelled
Room Tip: Nothing to say just go and enjoy the pillar.
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1 Helpful vote
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Response from Mandi Blair, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded 1 week ago
Dear Cruiser39175342996, What a pleasure it was to read your wonderful comments, I would say it's a 10 star review as well! We have the best guests! We're happy to hear you enjoyed your meals at the Cannery so much, it is definitely one of a kind dining. Thank you, truly, for your loyalty! Please come and visit us again soon!
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Kathleen A wrote a review May 8
1 contribution1 helpful vote
+1
My daughter and I had an incredible stay filled with amazing spa treatments, delicious food and drinks, along with a relaxing time by the pool. The rooms and ambiance are truly beautiful and we can't wait to come back soon!
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Date of stay: April 2022
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Bobbie-Jo wrote a review May 6
1 contribution1 helpful vote
+1
I booked 2 nights solo to relax and take a mental health break. I stayed in 2 different rooms during my stay and both were beautiful. The hot springs at the spa is so peaceful and relaxing. I also booked a pedicure which was so great! I ate at both restaurants and both were delicious. Love the atmosphere of the Cannery restaurant. The gardens across from pillar and post are great with a little waterfall, bridge, outdoor fire pits and the outpost where you can get drinks (alcoholic and non-alcoholic) and sandwiches. All of the staff were very friendly and helpful. There is also an indoor and outdoor pool! There was also a shuttle available that will take you to the restaurants and shops in Old Town in Niagara on the Lake- which is nice if you want a break from driving or want to have some beverages. Would also be a great romantic getaway or a girls weekend away. I will definitely go back!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Navigate629068 wrote a review May 5
1 contribution1 helpful vote
I’ve been a returning customer for many years at this property - nothing beats the hot springs and the spa experience! Surprised our mom for her 65th birthday and had such a relaxing stay! She was finally enjoying herself and soaking it all up! As always the food is outstanding and the surroundings are so peaceful and calming. I have always highly recommended this property and to those that I have, they are forever grateful that I did!
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Mandi Blair, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded 2 weeks ago
Dear Navigate629068, We can't thank you enough for continuing to visit us over the years and always recommending the Pillar and Post as well! We are very grateful to have so many loyal guests. It sounds as though your mother's surprise birthday was a great success, and we're thrilled we were able to make it memorable for her. We look forward to being your go to place for peace and calm in the future!
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PRICE RANGE
US$260 - US$307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pillar and post niagara, pillar and post hotel, the pillar and post hotel, inn pillar post, pillar & post hotel, pillar post inn, pillar & post niagara lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
122
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Frequently Asked Questions about The Pillar and Post Inn, Spa and Conference Centre
Which popular attractions are close to The Pillar and Post Inn, Spa and Conference Centre?
Nearby attractions include BeauChapeau Hat Shop (0.8 km), Niagara River Recreation Trail (0.8 km), and Niagara on the Lake Heritage District (0.8 km).
What are some of the property amenities at The Pillar and Post Inn, Spa and Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Pillar and Post Inn, Spa and Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pillar and Post Inn, Spa and Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Pillar and Post Inn, Spa and Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to The Pillar and Post Inn, Spa and Conference Centre?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Ginger Restaurant.
Are there opportunities to exercise at The Pillar and Post Inn, Spa and Conference Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Pillar and Post Inn, Spa and Conference Centre have an airport shuttle?
Yes, The Pillar and Post Inn, Spa and Conference Centre offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Pillar and Post Inn, Spa and Conference Centre located near the city centre?
Yes, it is 0.7 km away from the centre of Niagara-on-the-Lake.
Are any cleaning services offered at The Pillar and Post Inn, Spa and Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pillar and Post Inn, Spa and Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.