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The Pillar and Post Inn, Spa and Conference Centre

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Traveller (2430)
Room & Suite (221)
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Hotel direct offer!Bed & Breakfast
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#4 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travellers' Choice
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Electric vehicle charging station
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Yoga classes
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Romantic
Historic Hotel
Languages Spoken
English
Hotel links
Special Offer:Bed & Breakfast
3,487Reviews31Q+A100Room tips
Traveller rating
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Doug K wrote a review Apr 16
Hamilton, Canada99 contributions39 helpful votes
Celebrated my 78 birthday at the hotel for 1 night. At check in the lady at the desk saw my wife was using a walker and gave us a room on the first floor, close to the lobby, the room was excellent, very clean and tidy and the bed was comfortable, equipped with 2 bottles of water and was given a rose. Had a wonderful meal at Vintages Lounge and also breakfast in Carriages Restaurant. Enjoyed the hot tub.
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Peter B wrote a review Aug 2023
2 contributions2 helpful votes
Hotel's Favourite
Had a great time at Pillar and Post August 10. Room was clean updated and large. Staff was extremely helpful and friendly. We ate lunch at Vintages and dinner in the main dining room. Both meals were served hot and fresh and service was great. Our only regret was that we didn't have enough time to stay more than the one night. There's always next time. We have had the pleasure of staying at the Pillar and Post a few years ago and enjoyed it. This time met all expectations !! We were there with 10 other friends and we were able to explore downtown Niagara on the Lake and had a tour at the Wayne Gretzky Winery. Both are worth the visit.
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Date of stay: August 2023
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandi Blair, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded Aug 16, 2023
Dear Peter B, Thank you for taking the time to leave a review of your recent stay at the Pillar and Post. It is great to hear that this return visit met all expectations and you have lasting memories of a most enjoyable time. It's such a compliment that your only regret was that the stay was too short! We hope to see you again, possibly for a longer stay next time! Kindest Regards, Mandi Blair Guest Service Manager Pillar and Post Inn & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jillian T wrote a review Apr 15
1 contribution
The team at The Pillar and Post Inn are incredibly helpful! We held our corporate retreat with them and their organization, attention to detail, and willingness to be flexible and agile are unmatched. Our team had a wonderful time and were all taken great care of throughout the stay. Highly recommend for a corporate event, retreat or a weekend getaway.
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Date of stay: April 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lindsay T wrote a review Apr 14
1 contribution
+1
Excellent service! Felt like we were staying at an all inclusive. Great food and the pool is beautiful. Thank you to the incredible staff for helping to make it a wonderful experience. The spa was an added pleasure. Trolly wine tour is a must!
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Date of stay: April 2024Trip type: Travelled with friends
Room Tip: Request Margaret for your trolly wine tour guide- she makes the experience!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sonia F wrote a review Apr 12
3 contributions
Great hotel. Clean and beautiful. Have robes n slippers in room. Very accommodating! Wonderful stay. Heated outdoor pool all year round. Indoor pool n hot tub. Hot springs. All just so relaxing. Go at least once a year to relax with family. My kids love it too.
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Date of stay: April 2024
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Location
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Service
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Trip type: Travelled with family
Room Tip: All just nice. Weekends better than weekends as less busy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fearless733581 wrote a review Apr 12
7 contributions2 helpful votes
This was a last minute, spontaneous decision for a night away for us. The front desk staff were friendly, helpful and made us feel welcome right from the beginning. On our way to the room we enjoyed the ambience of the old cannery and the well kept grounds. It was like a little oasis for our time away. All the restaurant and lounge staff helped make our stay memorable. The food was exceptional! We would highly recommend and will be back the next time we are in the area.
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Date of stay: April 2024
Value
Rooms
Location
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GrandTour14609533904 wrote a review Apr 11
1 contribution
A;though we have stayed at all the Vintage hotel, we have stayed at the Pilar and Post the most. Why? Its the most welcoming experience, the food is always top notch (we had the bruch, it was great!) and no comparison to the spa. We had a birthday, so we went for THE BEST INDIAN FOOD at Aura on the lake (get the couples special)
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amparo C wrote a review Apr 11
Brampton, Canada2 contributions
The Pillar and Post Inn was a great venue to hold our Leadership Team meeting! The meeting room was excellent, accommodation was beautiful and comfortable, and service was outstanding. The staff was kind and adapted quickly to a few last-minute changes in our schedule that involved serving break refreshments and having lunch ready earlier than anticipated. Our guests found the venue met our group needs and expectations, and we would definitely go back to host future sessions there!
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Date of stay: April 2024
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Trip type: Travelled on business
Room Tip: You need to book the hot springs in advance -make sure to do so to be able to enjoy the space!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anna C wrote a review Apr 6
3 contributions
I have been coming to the Pillar and Post at least once every year for probably close to twenty years. Over the years, the service has always been great, with many long term staff. This time, I recognized only one staff member from previous visits. I think they can use more staff. My friend and I noticed empty cups left in tables near the pool for hours, and empty glasses on a table in one of the hallways. While lovely, our room was not renovated. The bathroom, however, had been. The walk in shower was very nice, but one thing I always like to see in a hotel bathroom is a handheld shower, and the Pillar and Post used to have some nice ones in every bathroom, and you could change the position of the head (to eliminate wetting your hair for example). Ours only had a shower head. It also didn't have a lighted magnifying vanity mirror in the bathroom. One light bulb was burnt out in the bathroom (we told our cleaner about it), and that's not something I expect to see in a hotel of this price range that sells itself as being luxurious. Small detail I know, but the devil is in the details, just like having the dirty cups and glasses left out for extended periods of time. Breakfast in the Cannery is now just a buffet, with an omelette/egg station. It's significantly more expensive than it used to be, and the selection of the food has remained almost the same for years. Unfortunately, the buffet food wasn't hot, except for the freshly cooked eggs. For $73 with tax and tip for breakfast, that's a lot for a cold food (we did receive a refund the next day however). We have been eating at Vintages for years as well...the shaved prime rib is a particular favourite, but over the last five years it has been consistently inconsistent. Sometimes it has onion jam as per the menu, sometimes it has masses of lightly sauteed onions. Sometimes it has cheese as per the menu, sometimes it doesn't. Sometimes it has veal jus as per the menu, sometimes not. Sometimes it's a fantastic sandwich with all the elements it should have, but many times it doesn't. Food should be consistent. I think the culinary team needs to up their game on breakfast (bring back a la carte!!), and maintain some level of consistency for other foods like the shaved prime rib. I may only have it twice a year, but I want it to be the same perfect sandwich it was the first time I had it (it really was fantastic!). A new, smaller menu was introduced yesterday in Vintages. Gone is the glorious char grilled Pillar burger. In it's place is a smash burger done on the flat top. Good, but not nearly as good as the Pillar burger to me. Cauliflower "wings" were surprisingly good. The wine selection is very good. Staff is very good. The hotel is getting some much needed renovations, which I appreciate. It's been getting a bit tired! The Pillar and Post used to feel very luxurious and special to me. It doesn't really feel that way anymore, which is a shame. It's still quite expensive, but I don't mind paying for quality, luxury and consistency. It just feels different now, and not always in a good way. Will I go back? Probably, because I enjoy the spa and the outdoor pool, and I'm ever hopeful it will go back to its former luxurious feel.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jacobus P wrote a review Apr 5
1 contribution
+1
Was so excited for my getaway with my daughter after some very stressful times. Unfortunately our room was not ready by 3 which caused us to run around and rush for our 3:30 carriage ride.(we ended up being late and I had to call.) Saturday morning our alarm was set from previous people and woke us up before 6am. So frustrating as this was suppose to be our time to relax and sleep in. Another issue was my house coat went missing at pool so called for a new one for our hot springs appointment. It never came, so I had to go with a towel from the room. I called again when I returned and it was like 2hr from my first call that I was finally brought a house coat. Just so disappointing as you spend incredible amounts of money here to relax and get away from it all. In the end I was rushed,stressed woken ups stupid hour. On a plus note. Cannery restaurant and the bar were very nice, food was great Out door pool was warm and enjoyable. We also enjoyed our massages at the spa.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$306 - C$493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pillar and post niagara, pillar and post hotel, the pillar and post hotel, inn pillar post, pillar & post hotel, pillar post inn, pillar & post niagara lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
122
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Pillar and Post Inn, Spa and Conference Centre - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Pillar and Post Inn, Spa and Conference Centre
Which popular attractions are close to The Pillar and Post Inn, Spa and Conference Centre?
Nearby attractions include BeauChapeau Hat Shop (0.8 km), Niagara River Recreation Trail (0.8 km), and Niagara on the Lake Heritage District (0.8 km).
What are some of the property amenities at The Pillar and Post Inn, Spa and Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Pillar and Post Inn, Spa and Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pillar and Post Inn, Spa and Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Pillar and Post Inn, Spa and Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to The Pillar and Post Inn, Spa and Conference Centre?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Ginger Restaurant.
Are there opportunities to exercise at The Pillar and Post Inn, Spa and Conference Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Pillar and Post Inn, Spa and Conference Centre located near the city centre?
Yes, it is 0.7 km away from the centre of Niagara-on-the-Lake.
Are pets allowed at The Pillar and Post Inn, Spa and Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pillar and Post Inn, Spa and Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Pillar and Post Inn, Spa and Conference Centre?
Many travellers enjoy visiting Old Fort Niagara (1.9 km), Fort George National Historic Site of Canada (1.3 km), and McFarland House (2.4 km).