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The Pillar and Post Inn, Spa and Conference Centre

48 John St P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1078)
Room & Suite (141)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 21-01-26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Pillar and Post Inn, Spa and Conference Centre
Updated 21-01-26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 16 hotels in Niagara-on-the-Lake
Travellers' Choice
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation.
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Room & Suite (141)141
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Interconnected rooms available
Room service
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Family rooms
See more room details
Good to know
Residential Neighbourhood
Languages Spoken
Hotel links
Special Offer:Sip & Savour in the Spring Garden
2,917Reviews26Q+A100Room tips
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Popular mentions
Erin0111 wrote a review Feb. 15
Toronto, Canada112 contributions55 helpful votes
We did a one night getaway to Niagara, and this place was amazing. Jordan Station is such a nice change from the Niagara on the Lake business. The service was amazing, room was lovely and cozy. We will be back.
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
LifeOfShauna wrote a review Dec. 2020
Toronto, Canada27 contributions8 helpful votes
Hotel's Favourite
My husband and I decided on a quick winter weekend getaway, and the Pillar and Post did not disappoint. The ambiance was magical! Staff friendly and very helpful. In-room dining was quick and super delicious. The room was very clean and the bed quite comfy. We will definitely be staying here again. A lovely, lovely time!
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Date of stay: December 2020Trip type: Travelled as a couple
Response from Marc C, Guest Services / Front Office at The Pillar and Post Inn, Spa and Conference Centre
Responded Dec. 28, 2020
Hello Shauna, Thank you so much for the great review. I am so glad to see you enjoyed your time here. With the new regulations that came into effect this week, we are thrilled to still be offering an exceptional experience to all of our guests. For more information on how we are ensuring guest safety please visit our website or connect with us directly. Looking forward to welcoming you back!
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Lucywestie wrote a review Jan. 2021
Ontario, Canada1,127 contributions26 helpful votes
So we had cancelled a trip out west to visit family and decided that it was probably safe enough to book somewhere more local for a pre-christmas get away. Friends of ours had shown us pics of the Pillar and Post when they stayed and we figured we would go a bit more up market than our usual Niagara stay and book the hotel. We booked 4 nights in a premium room under a package that saw a good rate for the room and a $50 dining credit. The total cost was around $1170 for the nights which is probably double what we usually spend for same amount of time when we stay at the Courtyard Marriott in Niagara Falls. But again, Vintage Inns is supposedly a different class of hotel. The room was nicely laid out, big bathroom with all the amenities, king size 4 poster bed that was comfortable. There was also a sofa and arm chair which made the room more homely than your basic hotel room. Now lets get to the television! So we are in the middle of a pandemic, we all know that entertainment from theatre to restaurants is pretty sparse and that if you do go away during this time you have to make your own entertainment. Our theory on the trip was that we would settle down in the evenings in the "premium" hotel room and watch some tv. The reception was absolutely terrible. On our first or second night we called the front desk and they sent the maintenance guy up. Very nice chap and he changed the cable which seemed to fix the problem for about 5 minutes and then it was back to either barely watchable channels with lots of static or "just give up and change channels or read a book" interference. For a hotel chain that sells itself as a above and beyond the normal they really need to try harder with the technology. Especially right now with people wanting a getaway but knowing that they will be in their rooms pretty much 90% of the time. The bathroom had some cracked tiles and to be honest it looked a little tired and dated. It was clean, and like I said, a good size but needed a little TLC. During the time we were there (mid December) they were on pandemic restrictions so the bar was only open till 5pm. The Cannery restaurant was open for breakfast and dinner. We enjoyed the bar on a couple of afternoons and they have a good selection of locals beers and ciders and of course, wine plus the food was enjoyable. We ate in the Cannery restaurant on our last night to use up our food credit. The food was superb, I had their prime rib and asked for mushrooms instead of seasonal vegetables and was pleasantly surprised by the mound of perfectly cooked button mushroom! We were sat by the fireplace and had a very pleasant evening. We probably stayed longer than we should have but that was probably because we didn't want to go back to the room to face the horror of the poltergeist movie tv (we sat in front of some of the channels waiting for a voice to speak to us!!) Across the road from the hotel they have designed and built a walled outdoor/garden area that we strolled through one snowy evening. Obviously designed to attract weddings etc. it was very nicely lit up for the season and they had a building where you could get some light snacks, hot drinks and special coffees. We really enjoyed getting a coffee and sitting around some of the fire pits they had going in the garden area. All of the staff at the hotel were exceedingly friendly and polite. The service we received from everyone from the front desk, maintenance to bar staff and wait staff was superb and cannot be faulted. On checkout I did mention to the front desk about the tv and they did deduct $75 from the cost of the room. But considering the situation we are in right now (and yes, I probably shouldn't have traveled but there was no 'stay at home" order back in December) I think the hotel needs to really look at the quality of their in room entertainment if people are going to be spending a large part of their vacation etc. in their rooms. Would I book again? To be honest I don't know. The hotel is very rambling but that is part of the charm. I would probably look at one of the other hotels in the chain and give that a shot but I think if I went during this pandemic I would have to be a bit more forceful about being moved rooms if the room wasn't up to scratch. During any other period of time I probably wouldn't have focused so hard on the tv but these are strange times!!
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Date of stay: December 2020
Sleep Quality
Kendra wrote a review Jan. 2021
12 contributions1 helpful vote
Booked this hotel in november for january for anniversary. Originally booked with wine tour, access to pools and a massage booked. Unfortunately couldnt do all that but decided to go anyways. The hotel was very pretty, easy to get to and had lovely decorations. Check in was easy and lots of parking. The service was great, they upgraded our room given the hotel was quiet which was much appreciated! They also had a little card and gift for us in our room for our anniversary. The rooms were very clean and comfortable and spacious. Felt very safe coming here. The outdoor garden was a lovely alternative for night activity with lots of lights and a river running through. The hotel bar was open for takeout, they had local beers. Dinner was brought to our room and it was amazing! We had the short rib and stuffed chicken and it was awesome. Breakfast was good too. Room service was fast.
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Date of stay: January 2021Trip type: Travelled as a couple
Jen G wrote a review Jan. 2021
1 contribution
Winter wonderland exceeded all expectations, it was perfectly splendid. The staff tending to us on December 25,in the garden, were absolutely impeccable. Christmas dinner at the canery was to die for. Our server, Melanie, went above and beyond and single handedly made our stay at pillar and post an unforgettable experience
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Date of stay: December 2020Trip type: Travelled as a couple
US$196 - US$353 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about The Pillar and Post Inn, Spa and Conference Centre
Which popular attractions are close to The Pillar and Post Inn, Spa and Conference Centre?
Nearby attractions include BeauChapeau Hat Shop (0.8 km), Niagara River Recreation Trail (0.8 km), and Niagara on the Lake Heritage District (0.8 km).
What are some of the property amenities at The Pillar and Post Inn, Spa and Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Pillar and Post Inn, Spa and Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pillar and Post Inn, Spa and Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Pillar and Post Inn, Spa and Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to The Pillar and Post Inn, Spa and Conference Centre?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Ginger Restaurant.
Are there opportunities to exercise at The Pillar and Post Inn, Spa and Conference Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Pillar and Post Inn, Spa and Conference Centre located near the city centre?
Yes, it is 0.7 km away from the centre of Niagara-on-the-Lake.
Are any cleaning services offered at The Pillar and Post Inn, Spa and Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pillar and Post Inn, Spa and Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pillar and Post Inn, Spa and Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.