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92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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About

#9 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Secured parking
Wifi
Restaurant
Car hire
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Holiday Sparkle
1132Reviews11Q+A100Room tips
Traveller rating
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LHenderson55 wrote a review Dec. 1
Toronto, Canada131 contributions43 helpful votes
A small hotel, across from the Festival Theatre. Nicely appointed rooms, with easy access to restaurants and the theatre. We found the taps in the bathroom - shower and vanity difficult to operate in order to get hot water. The bed was comfortable, but there was not the availability of feather pillows. Nice having a restaurant on site, (Zee's), for breakfast, lunch or dinner.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: choose a room opposite of the main street. It would be noisy during main tourist season.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lori and Tony O wrote a review Nov. 2022
1 contribution1 helpful vote
Hotel's Favourite
The hotel is in a perfect location. The boutique style makes each guest feel at home. The front desk is always available in person or through their virtual concierge Ivy. The staff is warm and welcoming. We have stayed at this resort multiple times because of the exceptional service, comfort of bed and pillows, room size, in house bar, in house restaurant and the option to have their driver bring you to local restaurant or winery. It is a wonderful place to stay. The only thing missing this year were the delicious brownies!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded 2 weeks ago
Thank you very much for choosing Shaw Club as your go to when you visit Niagara-on-the-Lake. Perhaps we could arrange for one of our delicious brownies for your next stay! I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane M wrote a review Nov. 2022
Vigo di Fassa, Italy9 contributions
Very friendly reception and restaurant staff. The food at Zees Grill was good. The wine list was also good at providing a selection of interesting local wines. The hotel itself needs a make over and was generally tired, and the website made it out to be more modern than it actually was.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded 2 weeks ago
Thank you "janemY2628IM" for joining us and the kind words regarding Zees Grill. Perhaps for your next visit you the style of one of our sister properties, Harbour House Hotel and/or The Charles Hotel, might be a bit more to your taste. I look forward to the opportunity to welcome you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
w b wrote a review Oct. 2022
Our two nights at the Shaw Club Hotel were very relaxing and stress-free. The service by all employees was top-notch. Our dinner at Zees was delicious as were our two breakfasts. The hotel is in a perfect location for shopping and walking. We will return.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded 2 weeks ago
Thank you so much for the lovely review "wb577". I am very lucky to work with such a wonderful team and will pass along your lovely comments to all. I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
philli531 wrote a review Oct. 2022
8 contributions1 helpful vote
We stayed here 11 years ago when we got engaged and thought we would give it another go for our anniversary.. we were disappointed. The service at check in was rushed. She cut us off when asking if we could have late checkout and was very abrupt. We appreciated the lovely touch of having a bottle of wine available for us as a complimentary anniversary gift. However, our room did disappoint. Our curtains were not able to be shut the whole way, exposing us to the walking traffic on the sidewalk. We managed to shove a small table against the window to get privacy and darkness for sleeping, but that was a bit of a challenge and shouldn’t have had to happen. The bed was not very comfortable- not like we remembered and what we have experienced at other similar properties in the area (harbour house). The bedding was nice and robes were OK quality but overall the pillows and the bed were disappointing. Unfortunately we will not rush back.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded 2 weeks ago
Thank you "philli531" for joining us again, and please accept my sincere apologies that this visit did not live up to your previous visit. I would love an opportunity to speak with you about a future visit and invite you to contact myself directly. Thank you again and I loo forward to hearing from you. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nordicpolewalker wrote a review Sep. 2022
Halifax, Canada99 contributions28 helpful votes
We had relaxing, wonderful, eight day stay and loved everything about it. The Shaw Club is the perfect location in Old Town NOTL. The staff were efficient, pleasant and helpful. Our room was magnificent with an unexpected balcony. We will definitely stay there again.
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Date of stay: September 2022
Value
Location
Service
Room Tip: 2nd floor rooms with balconies overlooking the Festival Theatre grounds are exellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded Oct. 6, 2022
Thank you so much for choosing Shaw Club as your home away from home for such an extended time. We look forward to your next visit! Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barbara S wrote a review Sep. 2022
14 contributions1 helpful vote
This should be a 5 star review if it wasn't for the horrible reservation system "IVY ". IVY made us change rooms the second night of five, and tried to over charge us for the agreed amount prior to arriving. Front desk manager, Jennifer, worked hard with her team to make everything OK. Jennifer rates a 5+. We loved the hotel, but IVY made it so frustrating. Need to change systems.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded Oct. 6, 2022
Thank you very much for joining us! Please accept my sincere apologies, we are always looking to improve and this feedback is incredibly helpful. I am thrilled that I was able to help. I look forward to welcoming you back! Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jon G wrote a review Sep. 2022
11 contributions7 helpful votes
+1
This place is situated at the end of the main drag, so quiet. Our room was clean and comfortable with a great shower. My only observation would be that the Air con unit in the room is old and noisy and in need of servicing as has a mold build up. However everything else was great and we enjoyed our stay.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Niagara-on-the-lake is odd in that it starts early and finishes early. On every night with the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Willi wrote a review Sep. 2022
3 contributions
This hotel looks great in photos and is indeed averagely good - but with many lapses and inconsistencies. Food service is uneven and sometimes very slow. Front desk personnel are inconsistent in being helpful or not. Parking in the back is two level and inconvenient. There is no help in moving luggage and no daily room service. Rooms are quite small and dated. It is not particularly charming, though its town, Niagara on the Lake is extremely charming. It is not a great value and we would stay elsewhere next time.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded Oct. 6, 2022
Thank you for joining us and I am sorry to hear that your visit did not live up to your expectations. One of the things I love most about our properties is the that we offer a number of different unique rooms, we are not your typical cookie cutter chain hotel. I would love the opportunity to welcome you back to experience one of our larger guest rooms, please feel free to reach out to me personally and I will happily assist with reserving a room that would be more suited to your taste and needs. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reg W wrote a review Sep. 2022
Ottawa, Canada164 contributions217 helpful votes
As it turned out , I did not stay there. I had booked a non-refundable room. Unfortunately, when we arrived, all they had was a room up a steep flight of stairs. The Manager came out and agreed that I could not manage these arrangements, and went to considerable efforts to make alternative arrangements for us. Unfortunately, our room had been booked as non-refundable.. Just try to change this after check-in time. Enter Danielle Morrocco, who went through all kinds of hoo[s and loops to get us a full refund. The Quality of a resort starts at the Top. Because of Danielles professional intervention, be assured we will be back next year !
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Date of stay: September 2022
Value
Service
Room Tip: Ask for Danielle.. Wish I had done this first.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Shaw Club Hotel
Responded Oct. 6, 2022
Thank you so much for the lovely review!! We are so very lucky to have Daniela as part of our team and I am glad to hear that she was able to help. We certainly look forward to having the opportunity to have you join us in the future! Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$144 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shaw club hotel niagara-on-the-lake, shaw club hotel and spa, shaw hotel
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
30
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Shaw Club Hotel - UPDATED 2022 Prices, Reviews & Photos (Niagara-on-the-Lake, Ontario) - Tripadvisor

Frequently Asked Questions about Shaw Club Hotel
Which popular attractions are close to Shaw Club Hotel?
Nearby attractions include BeauChapeau Hat Shop (0.4 km), Niagara on the Lake Heritage District (0.3 km), and Shaw Festival Theatre (0.2 km).
What are some of the property amenities at Shaw Club Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Shaw Club Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shaw Club Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Shaw Club Hotel?
Conveniently located restaurants include Masaki Sushi, Tiara Restaurant, and Il Gelato di Carlotta.
Does Shaw Club Hotel have an airport shuttle?
Yes, Shaw Club Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Shaw Club Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Niagara-on-the-Lake.
Are pets allowed at Shaw Club Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Shaw Club Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Shaw Club Hotel?
Many travellers enjoy visiting Old Fort Niagara (1.2 km), Fort George National Historic Site of Canada (0.5 km), and McFarland House (2.5 km).
Is Shaw Club Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.