I have never written a review for a hotel or before, however, after the outstanding experience I had this weekend, I felt obligated to do so. 124 on Queen Hotel and Spa is one of the finest hotels I have ever been to, a sentiment that is echoed by the six other people that had joined me this weekend. Everything from the staff's geniality, to the rooms and spa, exceeded our expectations. Thank you so much, 124 on Queen; we can't wait to see you again.
We stayed here for two nights on a road trip. Staff are friendly and accommodating. On arrival, we had a problem with our room (housekeeping hadn’t finished their job), but Raghav was very apologetic and sorted everything out quickly. Location is perfect, right at the centre but not particularly noisy. Parking was easy. I’d definitely recommend this hotel to others.
Enjoyed a relaxing and restorative afternoon at this beautiful spa. Swedish Massage was great, spa area is tranquil and very clean. Plunge Pool, hot tub, sauna and steam room were perfect. Everything is new and really well done. Change rooms were well equipped, towels and robes provided were soft and luxurious. Staff were wonderful and just the right amount of attentive!
My partner and I enjoyed one night in the courtyard hotel room. The room was so fresh and clean, seems to have been brand new! We loved the spa couple's massage experience and would highly recommend adding on the steam, sauna and pool. Free parking, excellent staff, very attentive and easy to check in and out. We spent our morning sipping coffee and could smell the fresh baked goodies wafting in the air below us. The fitness room was very well equipped too.
Can't say enough about the staff, they were genuinely friendly and go over an above with service. our room was very clean and modern. The room was worth the stay! Everything is within walking distance from the hotel. Parking is available on site and off for any guests. Niagara on the Lake is a must stay and do. Niagara's little gem!!
The hotel was very well appointed. We had no idea what expect as it was new. The bath was lovely and had excellent lighting. The room was lovely, comfortable furnishings, coffee /tea and mini fridge Will enjoy it again!
We stayed for the first time in this area for a few days at the end of July 2022. Sadly, this hotel was a real disappointment. Far from being a 5 Star Hotel, not only were the rooms tired and dated, they announced on arrival that, post COVID, they were still not servicing the rooms! We were mid way through a mini road trip and having stayed in a number of hotels along the way, this was the only hotel that failed to offer a normal level of service. If we wanted clean towels or assistance, they asked you to quick message them…we tried that for ice, 20 mins later there was still no response or even acknowledgement that they had seen the message and were on it, so we had to call. The fridge in the room was broken, someone came to look at it and said it was a wine cooler…which it may have been but it was still not working! No assistance was offered, they left and we didn’t hear any more about it… The rooms were woefully plain and in no way what you would expect from a 5 star hotel. The staff we saw were friendly but busy and stretched too thin. In my opinion, this hotel is hiding behind COVID when the real reason they are not offering a normal service is they don’t have the staff…we didn’t have this issue anywhere else. This place is a good clean 3 star and should be rated and priced as such……
My family and I have been coming to 124 hotel for years and I wouldn’t change hotels. Is perfectly situated. Amenities are great. The staff is friendly and service is great. The rooms and facilities are up to date. I highly recommend this hotel.
The room is completely handicapped accessible. It was totally clean with brand new furnishing. It is quite spacious and the bed is very comfortable. Easy to use Thermostat for comfort. The young woman who checked us in was extremely helpful.
124 on Queen exceeded our expectations. The staff is very accommodating; the rooms are beautifully appointed, and the location is unmatched. We stayed in a newer room with a kitchenette, which was perfect for our girls' getaway. I highly recommend staying here--it's easy to get to, parking is great, and you can walk everywhere in old town.