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Traveller (171)
Room & Suite (166)
Dining (45)
Ratings and reviews
Certificate of Excellence
  • Excellent67%
  • Very good18%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“hob nob”(22 reviews)
“safari room”(21 reviews)
“library room”(14 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Laundry Service
Shuttle Bus Service
Private Balcony
Pool
Airport Transportation
4 Star Hotel
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and...
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Location and contact
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
20.4 km to Niagara Falls Intl Airport
24 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (436)
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431 results
Traveller rating
282
77
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19
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282
77
37
19
16
Show reviews that mention
All reviewshob nobsafari roomlibrary roomdaisy roomsunflower roomprivate verandamy husband and ifrench press coffeefresh coat of paintstar restaurantcharming hotelrain showerqueen streetgolf clubdining experiencefirst floorglass of wine
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1 - 5 of 431 reviews
Reviewed 4 days ago via mobile

From the moment of checked in we knew this was going to be a great experience. The Charles Inn is an exceptional property. A historic home rich in history, but completely updated to meet the needs of today's customers. The staff were welcoming, friendly and...More

Thank VancouverElizabeth
Response from Jennifer D, Front Office Manager at The Charles HotelResponded yesterday

Thank you "VancouverElizabeth" for not only joining at The Charles Hotel, but for the absolutely lovely review! I am very lucky to work with such an amazing group of people in such a wonderfully restored historic home full of character. Our door is always open...More

Reviewed 1 week ago via mobile

Historic. Reminds you of New Orleans. Staff is super helpful and informative. Bonus was the free shuttle. Super close to shopping - walkable. Wish we would have eaten dinner there instead of at Peller Estates. Breakfast on the veranda was excellent.

Thank Tina B
Reviewed 1 week ago

Surprised that I overlooked reviewing my stay here "a while ago," but I see that my opinions and experiences are still right in the ballpark of what 'The Charles' still has to offer. The Charles Inn has style, history and flair, and great foods to...More

Thank TheyCallHimFlipper
Response from Jennifer D, Front Office Manager at The Charles HotelResponded yesterday

Thank you "TheyCallHimFlipper" for joining us. I absolutely love your description of our beds!! I am thrilled you had such an amazing sleep, which I know when you are travelling, can be a bit of hit and miss when it comes to firmness. And yes,...More

Reviewed 3 weeks ago

We spent one night here for our anniversary. The hotel is really well located, a very short walk to the main street but far enough that there is not much noise. It is a short drive from the hotel to the winery's in the area....More

Thank KNGD
Reviewed 3 weeks ago

Last week my husband and I chose to spend our 15th Anniversary at The Charles Hotel and we were very glad we did. All the staff we encountered - Check-in and check-out, the waiters at HobNob were all so friendly and helpful. When we walked...More

Thank Natasha D
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Laundry Service
Shuttle Bus Service
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$163 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Room types
Non-Smoking Rooms
Details
Price range
US$163 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Room types
Non-Smoking Rooms
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Traveller (171)
Room & Suite (166)
Dining (45)
Amenities (7)
Questions & Answers
Ask a question
Darlene S
May 29, 2017|
AnswerShow all 4 answers
Response from Jennifer D | Property representative |
Hi "Darlene S". Yes, I am pleased to say that all of our guest rooms are air conditioned.
0
Votes
j_daise
November 23, 2016|
AnswerShow all 5 answers
Response from VancouverElizabeth | Reviewed this property |
Probably not. With a young infant I would look at a Hotel in the area. The Charles is an Inn. Excellent property but likely awkward for young children to stay in.
1
Vote
Room Tips
"1Know where your room will be when you book. Book at another place. There are many better accommodations."
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"Sits right on the corner of the oldest golf course (9 holes) in North America."
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"Balcony access is best. Small rooms are below average."
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"Don't be fooled by their website. There are no good rooms at this hotel - they are all in need of serious..."
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