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The Charles Hotel

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The Charles Hotel
The Charles Hotel
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366 Reviews from our TripAdvisor Community

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Showing 362: English reviews
Mississauga, Canada
Reviewed 4 days ago NEW

This hotel was built in 1832 and has aged well, it is in top condition. It is beautiful and you feel like you are being taken back in time. Rooms differ depending which room you stay in but they are all beautiful and the beds are so comfy. The restaurant is a fine dining 5 star restaurant, lovely and the...

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Helpful?
Thank skira
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to write such a wonderful review skira, we really appreciate you highlighting some of things that make the Charles wonderful and unique. The property has maintained its historic appeal. Our team pride themselves on delivering top-notch customer service. I'm thrilled that you enjoyed your stay and your dining experience with us - we look...

Whitchurch-Stouffville, Canada
Reviewed 1 week ago

This was our second stay at The Charles Hotel. We had a room on the second floor overlooking the golf course, with access to the balcony. The room was very nicely decorated and comfortable. The fireplace was tricky to start (Hubby had to go to the front desk for an instruction printout, no way anyone would figure it out without...

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Helpful?
Thank steph_osborne
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

We're so happy to know that you enjoyed your stay with us Steph_Osborne. The Richardson Room was the original master suite in the building and maintains its historic charm. Thank you for letting us know that you had some troubles lighting the fire place, we'll be sure to place better instructions in the room now that the winter season is...

Reviewed 3 weeks ago via mobile

My husband and I stayed at The Charles for a 2 night weekend getaway. Very nice historical building. We enjoyed dinner one evening in their dining room and had breakfast both mornings - the food was excellent. Our room was on the main floor and we were able to enjoy the second floor public balcony. Would definitely stay there again.

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Helpful?
Thank Candis M
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking a moment to leave us a review of your stay Candis M. I'm so happy to hear that you were able to enjoy all that the Charles Hotel has to offer; beautiful historic guest rooms, award winning dinning and one of the best breakfasts in town! I hope that we'll get the opportunity to welcome you...

ontario
Reviewed 3 weeks ago

My wife and I have just returned home from two days at the Charles Hotel. I am reluctant to post a review since I'd like to keep the secret of this hotel to myself! It really is exceptional. It's a very old building with all the great historic features preserved. Each room is unique. But it has all the modern...

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Helpful?
Thank ennotville
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for the fantastic review ennotville, and for the great start to my day reading it. We sincerely appreciate you taking the time to leave such a great review, and for highlighting some of the things that make our Charles Hotel such a beautiful property. Our staff go out of their way each and every day to ensure that...

Ohio
Reviewed 13 December 2016 via mobile

We went the first weekend in December for a friend's 50 birthday party. Is an absolutely beautiful hotel, the rooms are charming & the staff fabulous. We had breakfast it was amazing, the town is so charming & friendly. Can't wait to go back - highly recommend

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Thank Imissthesun
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Imissthesun, thanks for the great review! I remember your group checking in and it looked like you were already having a great time together. I'm thrilled to know that your party enjoyed the 50th birthday celebrations and we hope to have you back for many more special occasions.

Brampton, Canada
Reviewed 13 December 2016

My husband ended our wine and dine tour (Niagara Vintage Wine Tours) with dinner here at the Hobnob in the Charles Hotel. The food, from the first course to the last, was absolutely delicious!! We chose different dishes from eachother, so that we would be able to taste everything on the menu (well, almost everything), and let me tell you...

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Helpful?
Thank Melissa P
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hi Melissa P, thank you for leaving such a glowing review of your experience at the HobNob Restaurant located in our historic Charles Hotel. I have passed your kind comments along to our Chef as well as to Niagara Vintage Wine Tours. I am very happy to know that we were able to cap-off your day of wine tasting with...

Ontario, Canada
Reviewed 3 December 2016 via mobile

We booked a room at the Charles Hotel on November 19th. Check-in was very very quick and friendly. The rooms are not huge but very comfortable and nicely decorated. We did not eat at the restaurant but it looked very busy. I would stay here again and recommend to others.

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Thank mlogan_70
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello mlogan_70, thank you for taking the time to let others know about the Charles Hotel. We have a variety of different rooms at the hotel, so the next time you're in Niagara-on-the-Lake I hope you'll call us directly so we can help you pick the room that is just right for you, perhaps with a package so that you...

Reviewed 26 November 2016

This is the kind of old estates that would inspire Ernest Hemingway......Beautiful old Veranda and top notch service and room appointments. The restaurant is 5 star and worth the price...and it is not cheap. You get what you pay for and this establishment will be fondly remembered........The ONLY drawback was the roar of motorcycles through out the night.....this is not...

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1Thank Gary S
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Gary S, I sincerely appreciate you taking the time to let others know about your visit! We are very proud of our HobNob Restaurant and I'm really pleased to see that you were able to dine while as a guest of the hotel. The Charles was originally built in 1832 and definitely makes you feel like you're stepping back in...

East Aurora, New York
Reviewed 25 November 2016

The Hotel was beautiful inside and out. Old world charm with modern touches. Amazing restaurant and friendly and helpful staff. Only a 2 block walk to the main part of town and a short drive to several great wineries. Our room was spacious and very clean with amazing views from our own personal balcony. Complimentary bottle of wine and fresh...

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Helpful?
Thank 582colemanr
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to write such a great review 582colemanr! I'm very happy to know that you enjoyed your time with us and were able to take advantage of the private verandah to help celebrate your special day with the complimentary gift. We wish you all the best and hope to be able to welcome you back...

Magnetawan, Ontario
Reviewed 14 November 2016

Was one of the best lunches in a historic establishment. Food was excellent as was the service. The atmosphere was inviting and hospitable. Would recommend it for anyone visiting Niagara on the Lake..

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Helpful?
Thank 870ilona
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to let us know about your lunch here at the HobNob. The lunch component works so well with the wine tour you were on and I'm happy to see how much you enjoyed yourself. I hope you'll come back for a repeat visit on your own and give our Chef's dinner tasting menu a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Shuttle Bus Service
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $191 - $369 (Based on Average Rates for a Standard Room)
Number of rooms: 12
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Also Known As:
The Charles Hotel Niagara-On-The-Lake, Ontario
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Charles Hotel staff and other travellers.
1 question
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Toronto, Canada

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Questions? Get answers from The Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only dined here -- next time we would love to stay at the hotel too!!”
 of 5 bubbles B1183VJmelissap, 13 Dec 2016 | Read review
“Again if staying during a hot summer day may want to get a room with limited exposure to road noise”
 of 5 bubbles 13garys, 26 Nov 2016 | Read review
“Room # 4, the Richardson room was outstanding”
 of 5 bubbles 582colemanr, 25 Nov 2016 | Read review
“Higher priced rooms include breakfast, well worth it.”
 of 5 bubbles 636MikeD, 26 Oct 2016 | Read review
“upper level room with a non-screened in room gives unobstructed views of the golf course”
 of 5 bubbles barbaraayoub, 31 Aug 2016 | Read review
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