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BEST WESTERN Colonel Butler Inn

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BEST WESTERN Colonel Butler Inn
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462 Reviews from our TripAdvisor Community

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Showing 451: English reviews
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Gurnee, United States
Reviewed 4 days ago NEW

Staff was great. Friendly and helpful. Rooms were clean, quiet, and we experience no issues. Great village and surrounding area. Good internet service. Conveniently located to Niagra falls. We will come back when we have the opportunity.

Review collected in partnership with Best Western
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Helpful?
Thank waltera520
Cameron
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

We stayed at Best Western Colonel Butler Inn over Christmas. Convenient location, Reasonable rates. Comfortable rooms. Free parking. Friendly and accommodating staff. A tasty, filling breakfast was included: freshly baked muffin assortment, plus fruit, yogurt selection, make your own waffles with their waffle maker, etc. plus beverages. Worth the breakfast alone! There is a restaurant on the premises that makes...

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Helpful?
Thank mcat0
About Hotel's Favourite Review
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate your kind words, calling us a "gem". I'm glad to hear that you had a fantastic stay and dining experiences. We're fortunate to have a couple of restaurants around the hotel, including Butler's Bar with their wood oven pizzas that you mention. And yes, the nearby Willowcakes & Pastries bakery makes a great stop for treating yourself. Derrick...

Reviewed 1 week ago

I was in sales for years and, quite frankly, don't find people willing to go above and beyond like Patricia and Ana did for me. I was treated in the most professional yet warm and personal way when I called the hotel. Two women whom I've never met, yet, I would make it a point to travel to this hotel...

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Thank Barbara F
Richmond Hill, Canada
Reviewed 1 week ago

Was very impressed with this hotel. Staff very friendly and helpful. Noise level at night was minimal. Free parking, breakfast (light), and internet.. Definitely on top of my list for return visit. Lots of advice on winery tours and free tasting coupons were helpful. Cons - only one taxi in town but discovered that there is an Uber service. Downtown...

Review collected in partnership with Best Western
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Helpful?
Thank 189lorraines
Belrose, Australia
Reviewed 2 weeks ago via mobile

We had booked in for four nights. The staff were friendly and helpful. While there we got the report of a severe snow storm. We extended our stay by two extra nights which was no issue to the staff. The room was nice and comfortable while the storm moved passed. Which has been listed as one of the worst to...

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Helpful?
Thank Geoffrey K
Reviewed 3 weeks ago

Stayed at this hotel for 3 nights in late February 2017. Usually stay at one of the Inns in Niagara on the Lake but as I was not going to be at the hotel much I decided to go for this more affordable option and was NOT disappointed! The rooms were very clean and beds were excellent. The breakfast room...

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Helpful?
Thank H5foodie
Myrtle Beach
Reviewed 4 weeks ago

We were the last people to book this hotel. Derrick the manager was very accommodating and helped meet our needs for our trip. The breakfast was simple but there's quite a few options and I definitely loved the in-room Keurig/Tassimo cups and coffee machine. Rooms were clean and the beds were quite comfortable. Will definitely return here in the future.

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Thank Peter_HMyrtleBeach
Pittsburgh, Pennsylvania
Reviewed 4 weeks ago

This is a great location close to downtown Niagara-on-the-lake and wineries. Affordable price with large room. I would recommend to anyone heading to NOTL and plan to stay there again. However, I will say these rooms could use some updating.

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Thank Matt P
UK
Reviewed 4 weeks ago

A great value hotel on the edge of NOTL. The staff are lovely and very helpful, even providing some tasty homemade welcome cookies on arrival! We arrived very early and they were cheerily able to find us a room immediately well before the check in time. Adjacent to the hotel is a great onsite bar/restaurant which offers good value food...

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Thank Simon33333
Reviewed 21 February 2017

This is a great hotel. Very clean and comfortable. The service was outstanding. Every employee was helpful and pleasant. The continental breakfast was typical. The woman working in the kitchen was so nice. She made a waffle for us! The location was great as well. Very close to wineries! I think the great service is what makes this hotel stand...

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Helpful?
Thank Stacy A
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Stacy, thank you so much for your kind words! I absolutely agree that it's our team here that makes our property stand out. We are very fortunate here to have a team that strives to provide exceptional service and that truly love what they do. We appreciate when people choose to stay at our hotel when visiting Niagara so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 

Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $122 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
BEST WESTERN Colonel Butler Inn Niagara-On-The-Lake, Ontario
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Colonel Butler Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rooms seem to be quieter.”
 of 5 bubbles Peter_HMyrtleBeach, 26 Feb 2017 | Read review
“We had a top floor room at the back which was good and quiet - all the rooms looked OK to be honest.”
 of 5 bubbles Simon33333, 26 Feb 2017 | Read review
“Needs updating Definitely not a 3 star”
 of 5 bubbles bferrar0, 5 Jan 2017 | Read review
“Bottom floor is better for those with walking, climbing issues.”
 of 5 bubbles mcat0, 4 Jan 2017 | Read review
“If you have a lot of stuff, ask for a main floor room.”
 of 5 bubbles S533CHlindam, 13 Nov 2016 | Read review
5 of 5