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Best Western Colonel Butler Inn

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278 Mary Street, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$158
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Traveller (56)
Room & Suite (32)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travellers' Choice
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are newly renovated, tastefully appointed, and spacious making the rooms well suited for couples, families, and groups. Rates always included our buffet hot breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visiting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Business Centre with Internet Access
Spa
Electric vehicle charging station
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Massage
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
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Room features
Allergy-free room
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Hair dryer
Safe
Refrigerator
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English
Hotel links
Special Offer:Up to $100 in Gift Cards
708Reviews10Q+A94Room tips
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Popular mentions
pstanulis2021 wrote a review Aug. 1
1 contribution
Enjoyed our stay at this hotel. Staff was very professional, welcoming and friendly. The room was very clean, cozy and well appointed. Breakfast was fully satisfactory, considering the circumstances with the pandemic. We liked the location in town, away from all the crowds, but still very walkable to all restaurants, shops and amenities. We found the room rather pricey for what it was. Other than that we can definitely recommend this hotel and would stay there again in the future.
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Review collected in partnership with Best Western
Date of stay: July 2021
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Karen S wrote a review Jul. 2021
4 contributions1 helpful vote
Hotel's Favourite
I have not stayed in a hotel since the pandemic began. Very hesitant and nervous, but had to start the transition back to normal. It was well worth the stay. The hotel was spotless, rooms were beyond clean, likely the cleanest room I've ever stayed in. The staff were very friendly, accommodating and helpful. I would not hesitate to recommend this hotel and the location for anyone travelling to NOTL.
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Review collected in partnership with Best Western
Date of stay: July 2021
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Geoff R wrote a review Jul. 2021
Owen Sound, Canada8 contributions4 helpful votes
i felt that they used Covid as an excuse. Towels and beds were not done. Toilet leaked. No hot water in sink. The hotel was starting to fall apart. Cement work was cracking, sidewalks were sinking. The grounds compared to the rest of the area were not taken care of.
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Review collected in partnership with Best Western
Date of stay: July 2021
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Response from Jessica Vipari, General Manager at Best Western Colonel Butler Inn
Responded 2 weeks ago
Hi Geoff R, thank you for taking the time to share your thoughts on your stay with us & other travelers! I'm sorry to hear you thought we used Covid as an 'excuse' and we did not meet your expectations during your stay. While our property has been closed due to Covid for the last 16 months, we've reopened in June and are offering 90% of the amenities & services we did prior to the pandemic. At this time, housekeeping service is limited for stayovers, however our team is happy to assist in providing fresh towels & amenities as needed! Guests are made aware of this limited service prior to their stay, to avoid any surprises upon arrival. Our property has also been undergoing extensive renovations since 2019, during which all of our guest rooms were completely redone. We are just in the midst of planning the completion of the last portion of the reno. For your reference, our team is here 24/7 and ready to provide our guests the best experience while staying with us, should there be any concerns throughout a stay, we always welcome our guests to contact the Front Desk so we can address these concerns onsite to ensure the remainder of your stay with us is comfortable. I do welcome you to reach out to my directly if you have any further concerns or questions. Again, thank you for taking the time to share your review & I do hope we have an opportunity to welcome you back in the future and are able to provide you a stay that exceeds your expectations. Warm Regards, J. Vipari General Manager
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Diana I wrote a review Apr. 2021
Toronto, Canada2 contributions
The hotel is in a good area, close to everything you need in Niagara On The Lake. The hotel and room was very clean and the staff is super friendly and helpful. Covid lockdown kicked in the day we left and the staff made sure that we still had access to the complimentary breakfast.
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Review collected in partnership with Best Western
Date of stay: April 2021
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di7772021 wrote a review Apr. 2021
Toronto, Canada1 contribution
Cute hotel close to the downtown area of Niagara On The Lake. Very clean and well maintained. The staff were so sweet, accommodating, and friendly. They've ensured to provide great service despite covid lockdown - offering their free breakfast via pickup as oppose to the buffet they would normally offer. Great value overall!
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Review collected in partnership with Best Western
Date of stay: April 2021
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PRICE RANGE
US$100 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western colonel butler hotel niagara-on-the-lake, best western niagara-on-the-lake, niagara-on-the-lake best western
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
26
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Frequently Asked Questions about Best Western Colonel Butler Inn
Which popular attractions are close to Best Western Colonel Butler Inn?
Nearby attractions include BeauChapeau Hat Shop (1.0 km), Niagara River Recreation Trail (1.1 km), and Niagara on the Lake Heritage District (1.1 km).
What are some of the property amenities at Best Western Colonel Butler Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Colonel Butler Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Colonel Butler Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Colonel Butler Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Colonel Butler Inn?
Conveniently located restaurants include Il Gelato di Carlotta, Ginger Restaurant, and Nina Gelateria & Pastry Shop.
Are there opportunities to exercise at Best Western Colonel Butler Inn?
Yes, guests have access to a fitness centre during their stay.
Is Best Western Colonel Butler Inn located near the city centre?
Yes, it is 0.9 km away from the centre of Niagara-on-the-Lake.
Are there any historical sites close to Best Western Colonel Butler Inn?
Many travellers enjoy visiting Old Fort Niagara (2.4 km), Fort George National Historic Site of Canada (1.1 km), and McFarland House (3.1 km).
Is Best Western Colonel Butler Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.