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Hilton Garden Inn Niagara-on-the-Lake

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Hilton Garden Inn Niagara-on-the-Lake
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1,191 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Niagara-on-the-Lake
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Showing 1,161: English reviews
cobourg ontario
Reviewed 19 March 2016

Definitely stay here again. A good location, nice salt water pool. Hot tub which is nice. Breakfast a little pricey but dont need to eat there. Lots of places around to eat. very near (3 minutes) to outlet mall.

Review collected in partnership with Hilton Garden Inn
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1Thank lovetogarden46
ontario
Reviewed 18 March 2016

I enjoyed staying here. This location was slightly away from the noise and the area is serene. The pool and hot tub were also good to stay in and the beds were comfortable. Would stay here again in the future.

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2Thank Rich_Roma
Ontario
Reviewed 15 March 2016

I travel a lot and believe that people want to know the basics first so: Convenient location 10/10 Ease of access 10/10 Staff 10/10 Size of room 10/10 Cleanliness 10/10 Noise level 10/10 Quality of linens 10/10 Size of bathroom 9/10 Water temp and pressure 10/10 Toiletries 10/10 Comfort of bed 10/10 Speed of Internet 10/10 Would I stay here...

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Helpful?
1Thank Helper_One
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Good Morning Helper_One, Thank you for reviewing our property on Trip Advisor! Your feedback and comments really made my day. I truly appreciate you taking the time to share your experience and am very glad that you found our guest rooms to your liking. I look forward to welcoming you back soon! Hopefully next time you will have a chance...

Abbotsford, Canada
Reviewed 12 March 2016

We really enjoyed our stay at the Hilton Gardens. We were on site for 3 days with meetings at the hotel. Meeting rooms were excellent and hotel staff were very good. I would recommend it if you need to meet in that area. We had one meeting with 5 people and two other events which hosted anywhere from 30-120 people....

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Helpful?
1Thank JPH_21
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We have a dedicated team of professionals ready to service your meeting requirements and assist you with your reservations. Positioned close to the QEW provides a good location for groups to host meetings without commuting far off the...

auburn ny
Reviewed 11 March 2016

One night stay, no complaints. Very clean and modern. Hilton Garden Inns, in my opinion, seem to vary from location to location. We mostly stay at Mariott properties. HGI, comparing it to Mariotts, seems to fall into 2 categories: some are more upscale than a Fairfield Inn, or maybe Hampton Inn, and compare more closely to a Courtyard, while some...

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1Thank kickerAuburnNy
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Dear kickerAuburnNy, Thank you for taking the time to post your review on Tripadvisor! I am glad you found our Guest Service Agents Friendly and the accommodations clean. All Hilton Garden Inn properties do charge for breakfast but you can get a bed and breakfast package when your booking and it gives you a discount on the breakfast price. I...

Owen Sound, Ontario
Reviewed 6 March 2016

We've stayed here many times and it's always been very nice. Good staff and good food. However, the beds have changed. We loved the cozy beds that they used to have and the bed coverings are lovely. The new beds are foam and have individual side controls for the level of firmness. We stayed two nights and could not get...

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1Thank DH2012_12
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Dear DH2012_12, Thank you for taking a moment to share you recent experience at our property. I appreciate your feedback in regards to our beds and I apologize that you could not seem to get comfortable on our garden sleep system beds. We have had the same bed type for many years. Each side of the mattress does have a...

Toronto, Canada
Reviewed 5 March 2016 via mobile

Great location directly off QEW few minutes to drive into Niagara on the lake Room and Bed very comfortable also nice fitness center and Hot tub and Pool Staff @ front desk friendly and greets you with a hello everytime you walk by .... :)

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1Thank Harold S
mims florida
Reviewed 3 March 2016

We enjoyed a stay here 7 years ago, and so when we had to make a sudden return to the area booked again. The wifi works, the cooked breakfast is excellent, the hot tub very good, and room comfortable, so all 4 requirements I have are met. However we were trapped by snow and cold and ice so had dinner...

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2Thank gwgMimsFlorida
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the restaurant timing and our bar supply. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with...

Amherstburg, Canada
Reviewed 3 March 2016

Excellent location, clean and comfortable, friendly staff with many amenities included such as fridge, wifi, microwave and parking. My only complaint is a very minor one - the TV guide didn't match the channels.

Review collected in partnership with Hilton Garden Inn
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2Thank catherine176
Reviewed 1 March 2016

16 women stayed this past weekend from Friday to Sunday. We are a group of quilters, and used one of the rooms on the lower level as our sewing area. Meals were also served buffet-style there as well. Our rooms was so comfortable and clean. The view of the natural forest area was lovely. Our cooked to order breakfasts were...

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2Thank Lynda K
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Dear Lynda, Thank you for taking the time to write us such an amazing review! We really appreciate your feedback. It was such a pleasure to have you wonderful ladies stay with us this past weekend. We are very lucky to have such a fine group of girls come back to us for their retreat each year and we can't...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 

Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $115 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Priceline, Expedia and Hotels.com so you can book your Hilton Garden Inn Niagara-on-the-Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton
Hilton Garden Inn Niagara-On-The-Lake Ontario
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Niagara-on-the-Lake staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Niagara-on-the-Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side rooms overlook a wooded area”
 of 5 bubbles homeandawaygames, 12 Jan 2017 | Read review
“do electronic check in before the visit”
 of 5 bubbles 80uncleted, 30 Nov 2016 | Read review
“Generally quiet. I always prefer to be on higher floors, away from traffic streets/roads”
 of 5 bubbles Mary1919, 14 Nov 2016 | Read review
“Rooms facing the back are quieter”
 of 5 bubbles SueChef20, 24 Oct 2016 | Read review
“Watch out for the odd numbered rooms that overlook the air conditioners”
 of 5 bubbles PatsyCanuck, 15 Oct 2016 | Read review
5 of 5