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Hilton Garden Inn Ottawa Downtown

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Traveller (96)
Room & Suite (96)
Dining (25)
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About

#44 of 74 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
The Hilton Garden Inn Ottawa Downtown hotel, conveniently situated in downtown Ottawa, is steps from Parliament Hill with subway transportation at the hotel's front door for easy access to many points of interest including festival venues. Each guest room features a desk, 47-inch HDTV with premium channels and oversized windows flood the room with sunlight. WiFi is free, and there is a mini-refrigerator, microwave and coffeemaker for your convenience. Upgrade to a room with a balcony. Start the morning right with a classic American breakfast at The Garden Grille & Bar®, open all day. Enjoy an evening cocktail in the bar or have dinner delivered to your door. Additional features include a complimentary fitness center, heated indoor pool, evening room service and a 24-hour Pavilion Pantry® for snack items and sundries.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Kids stay free
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Wine / champagne
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, French
Hotel links
Special Offer:Price Match Guarantee
241Reviews7Q+A13Room tips
Traveller rating
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Fearless62772005172 wrote a review Apr 11
1 contribution
The facility are fine. Issue I have is I forgot my cooler bag with a special meal for my senior parent that I left in room's fridge. I only realized that after a long working day. Called hotel, no help. What I expect is a simple call to me that I left something in the room. This is the minimal curtesy I expect Hilton to do.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Hilton Garden Inn Ottawa Downtown
Responded 4 days ago
Dear Fearless62772005172, We do our very best to locate misplaced or left behind items, but we are not always successful. I sincerely regret that our team did not respond in a timely manner and I'm sorry we disappointed you. We value the feedback and hope to better serve you upon your return to the area. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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George P wrote a review Aug 2023
2 contributions
Hotel's Favourite
This is not the most luxurious or grandest hotel in the Hilton Brand. But it makes up for that by being clean, efficient, well placed and above all a superlative staff. I personally have over 3,000,000 points in stays at Hiltons in some 70 different locations. The staff at this hotel, have bee simply, excellent, bending over backwards to accommodate a myriad of requests. You would not go wrong saying here in any way.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: A little busy at breakfast in the restaurant, but the self serve buffet is quite good as an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Aug 6, 2023
Dear georgepE3376AV, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ashanti Jay wrote a review Dec 2023
Whitby, Canada22 contributions7 helpful votes
My usual Ottawa stop over. Love the rooms, and the location. Breakfast is a bit over priced but there's lots of restaurant options around. Clean and comfortable stay. Friendly staff. More importantly this location provides a EV charge for 2 hrs for free.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Dec 29, 2023
Dear 449ashantij, As a returning guest, we would like to express our gratitude for choosing to stay with us once again. We are delighted to hear that you enjoyed your experience at our hotel and appreciate your kind words. It brings us great pride to be your preferred hotel in Ottawa and we eagerly anticipate your next visit. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert M wrote a review Dec 2023
St. Albert, Canada17 contributions27 helpful votes
Stayed at the Hilton for 2 nights for a conference. Room was clean and comfortable. Check in was a bit slow as was check out. The breakfast buffet was average - nothing too exciting but reasonably priced at $20. Hotel bar had happy hour with good prices. The nachos are great! Fitness area is satisfactory for a hotel and the pool area seemed nice. Clean facilities. Staff were friendly. Short walk to Parliament and the Byward Market is within walking distance as well.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Dec 9, 2023
Dear RobertM267, Thank you for taking the time to share this review. It is lovely to hear that you enjoyed your conference experience overall. Your feedback, including improvement areas, assists our team, which truly loves making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jazmine M wrote a review Nov 2023
1 contribution
I had a mysterious charge of $213.00 on my credit card and tried numerous times to find out what the charge was for. I phoned the company for 2 weeks and was transferred from person to person and even given an email address of someone who apparently worked in accounting. I emailed that person twice with no response. I then called the hotel numerous more times and finally got ahold of someone who said he can look it up by my credit card number. I was relieved to finally speak with someone who knew what to do but wondered why no one else offered this in the two weeks I have been phoning. Sev said he would reimburse my card, and took my email address, but I never received an email from him. When I phoned back the same day, I was put on hold for 14 minutes, then someone took my phone number and put me on hold again, saying if we got disconnected, he would call me back. I was on hold for another 9 minutes when someone picked up the phone and said their system was going down, so she wanted my phone number. I said I just gave it to someone, and asked to speak to Sev, as I was waiting for him to email me a receipt and I believe he wrote down the wrong email address. She said that he will email me.. I explained AGAIN that he did not have my email address. and I was holding for Sev. Then got disconnected. I tried to phone back and they kept putting me on hold. I called back from a different number and got through to Sev right away. He was able to get my information and stayed on the phone with me to ensure I received my refund invoice, which I finally did. I found this process frustrating and think a large company like the Hilton really should have a better process when it comes to dealing with customers on the phone.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Nov 21, 2023
Dear 221jazminem, Thank you for being a loyal Hilton customer despite the frustrations caused by the recent issues you had resolving issues with your bill. We pride ourselves in being a hotel that exceeds expectations during your entire stay and afterward as well. I can assure you that the issues you experienced are not the norm and I appreciate you taking the time to share your review as it allows us to monitor and improve the guest experience. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flyer43452173515 wrote a review Oct 2023
2 contributions
My booking was done by corporate. As I arrived late in the day, I was refused check in as the credit card was is another name. I told the supervisor this was normal for corporate and the proper documentation should have been filled in when the booking was made not at this hour by blocking the guest while the offices were closed, since they had actually confirmed the booking. The treatment was quite rude and I only got to my room by paying with my personal credit card.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Oct 22, 2023
Dear Flyer43452173515, For fraud prevention, we require every guest checking in to the hotel to provide a credit card with a matching photo ID with the name on the registration. I'm very sorry that we appeared unaccommodating; please understand that these policies have been put in place for the security of our guests. We hope to provide you with a better experience on a return stay. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Saskatchewan P wrote a review Oct 2023
Saskatoon, Canada3 contributions
Staff are friendly and helpful, checked in late the first days, stayed 2 days breakfast was good a lot of options. We went back to the restaurant in the evening to have dinner we ordered the sushi bowl and the steak and for dessert the cream brulee. Food was delicious.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Oct 17, 2023
Dear Saskatchewan P, It is wonderful to hear you had an enjoyable stay at our Hilton Garden Inn. Our friendly staff and breakfast are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Umabroome wrote a review Sep 2023
Amsterdam, The Netherlands1 contribution
Rooms are clean however missing basics. No waterbottle, no master light switch, no kettle to make tea, no pen and paper. Lobby is poor as well as there is no nice place to wait. Only two bags chairs. You are not allowed to sit in the restaurant unless you order. Pool contains to many chemicals. All silver jewellery were black and hair still smells after shampooing. Breakfast extremely poor. No topping (meat, cheese, chocolate paste) only some cubes or 'cheese' which didn't even taste like cheese. Only scrambled eggs, for baked eggs you need to pay extra.
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Sep 22, 2023
Dear Umabroome, I'm sorry our breakfast service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mystic100 wrote a review Sep 2023
Norwich, England258 contributions152 helpful votes
Not sure what there is to dislike about this hotel for visit to Ottawa. The location is excellent being only short walk from most of the major attractions, including the war museum and capital hill. The nearest metro stop is just a few hundred feet away should transport further afield be required. The rooms are quiet clean and comfortable, especially the pillows. Breakfast includes both a hot and cold selection which didn’t over excite but was perfectly adequate. Staff were very friendly and helpful. We liked Ottawa and should we be lucky enough to return one day, we would definitely use this hotel again
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Sep 22, 2023
Dear mystic100, I can assure you that it is completely acceptable to not have any dislikes regarding your hotel stay! It is uplifting to hear that you loved our central location and comfortable accommodations during your time in Ottawa. On behalf of the entire staff, thank you for your business and please make plans to return to our lovely city and hotel. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless581748 wrote a review Sep 2023
23 contributions7 helpful votes
Enjoyed our stay in Ottawa, hotel in a good location and clean and comfortable. Pleasant staff at reception. Had a meal in the restaurant one night which was very nice too. Only let down for me was breakfast. It was busy but did not seem very well organised. No orange juice on either days! Did not like being asked for a tip on an included breakfast.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Sep 14, 2023
Dear Fearless581748, Thank you for your positive feedback. We appreciate you choosing our Hilton Garden Inn and want to make sure that we do the best job we can for you and all of our guests so your suggestions for improvement are appreciated. We hope to welcome you back for an even better stay next time. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$231 - C$329 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hilton Garden Inn Ottawa Downtown - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hilton Garden Inn Ottawa Downtown
Which popular attractions are close to Hilton Garden Inn Ottawa Downtown?
Nearby attractions include Supreme Court of Canada / Cour Suprême Du Canada (0.4 km), Bank of Canada Museum (0.5 km), and Sparks Street (0.4 km).
What are some of the property amenities at Hilton Garden Inn Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Ottawa Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Ottawa Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Ottawa Downtown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Grillhouse & Bar, Spin Kitchen and Bar, and Gooney's Sandwich Works.
Are there opportunities to exercise at Hilton Garden Inn Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Ottawa Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of Ottawa.
Are any cleaning services offered at Hilton Garden Inn Ottawa Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.