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361 Queen Street, Ottawa, Ontario K1R 0C7 Canada
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US$153
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Traveller (95)
Room & Suite (96)
Dining (25)

About

#43 of 81 hotels in Ottawa
Location
Cleanliness
Service
Value
The Hilton Garden Inn Ottawa Downtown hotel, conveniently situated in downtown Ottawa, is steps from Parliament Hill with subway transportation at the hotel's front door for easy access to many points of interest including festival venues. Each guest room features a desk, 47-inch HDTV with premium channels and oversized windows flood the room with sunlight. WiFi is free, and there is a mini-refrigerator, microwave and coffeemaker for your convenience. Upgrade to a room with a balcony. Start the morning right with a classic American breakfast at The Garden Grille & Bar®, open all day. Enjoy an evening cocktail in the bar or have dinner delivered to your door. Additional features include a complimentary fitness center, heated indoor pool, evening room service and a 24-hour Pavilion Pantry® for snack items and sundries.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Kids stay free
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Wine / champagne
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, French
218Reviews7Q+A11Room tips
Traveller rating
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williamallman2023 wrote a review Jan. 27
1 contribution
Got my diamond membership at this hotel and will never stay again. Everything has gone down hill. Would avoid for about 6 months or so until they change management. There are better value for money hotels in Ottawa.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded yesterday
Dear williamallman2023, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hilton hotel. Thank you for your feedback, and please know that we are working on getting our team running on a high level. We hope you will come back for an improved experience on a future trip. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JoanneJohn2005 wrote a review Aug. 2021
Calgary, Canada217 contributions34 helpful votes
Hotel's Favourite
My husband and I, my brother and sister in law just spent 5 days at the Hilton Garden Inn Downtown Ottawa sightseeing. The hotel is located NW of Parliment Hill but close enough to walk everywhere. We are a 50+ something group and we walked every day to Parliment Hill, Rideau Locks, Byward Market, the Canadian War Museum etc. The hotel is clean and bright, the staff were friendly and helpful, especially Shelby at the front desk, she helped us with questions several times. Shelby always had a smile a kind word and the information we were looking for. The beds were very comfortable, we each had a king river view room, they were clean and had everything we needed, coffee maker, microwave and fridge. Our fridge broke the first day and they brought us another right away. The showers were walk in showers without a tub and were roomy and clean. We ate at the hotel restaurant Tulip a couple of times and the meals were delicious. We would highly recommend this hotel for it's convenience and comfort.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sunny Finnell, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Aug. 12, 2021
Dear JoanneJohn2005, Thank you for taking the time to share this glowing review of your experience at our Hilton Garden Inn hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations and location. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pkst2016 wrote a review Jan. 15
Humboldt, Canada169 contributions149 helpful votes
Nice hotel with lots of space in the room - comfortable bed. The restaurant/bar downstairs was perfect for meeting with colleagues. Breakfast downstairs was free and better quality than your normal “free breakfast” Best part of hotel was true walking distance to parliment in under 10mins. Close to other restaurants and pubs as well. It’s on the other end of the downtown area, a little farther away than some hotels but for the difference in price it’s definitely worth it. Lots of MP’s stay here while the house is sitting.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 2 weeks ago
Dear pkst2016, We are happy to hear from you and glad to know your stay was excellent. We appreciate you taking the time to share your positive experience here on Tripadvisor. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coastal49301528222 wrote a review Dec. 2022
1 contribution
The restaurant food was just average. The chef uses flavour/ food combinations, that in some cases, don’t work. The breakfast buffet had a very poor choice, and below average quality, even for this category of hotel. The hotel appears very new with very nice decor. The reception service was good, but restaurant service is inconsistent.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Dec. 8, 2022
Dear Coastal49301528222, We appreciate your business and the fact that you shared a review. It is wonderful to hear that you found our reception staff and crisp accommodations to be highlights of your stay but I regret that you didn't have a more exceptional experience at our restaurant. Thank you for being our guest and providing us with some areas that we can improve upon, so your next stay will be perfect. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guillaume N wrote a review Nov. 2022
1 helpful vote
Stayed at the Hilton for work. Amazing dinner and great service at the bar. Thank you Justin for the amazing service! Highly recommend the hanger steak. Rooms were pristine, check in fast and efficient.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Nov. 30, 2022
Dear 403guillaumen, We are happy to hear that our Hilton Garden Inn was an exceptional hotel option for your recent business trip to Ottawa. Thank you for your glowing comments regarding both the service you received and the quality of accommodations and cuisine you experienced. Hosting you was our pleasure and we hope to see you again soon. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tamuno J wrote a review Nov. 2022
Calgary, Canada3 contributions1 helpful vote
+1
Arrived about 02:00am and had a smooth check in. The entire ambience in the hotel was awesome. We had good lunch with family. Will stay again. Went to ask for fresh room supplies and voila came back to meet fresh towels and room refill . Awesome
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Nov. 14, 2022
Dear Daydream391876, Wow! Reviews just don't get any better than this one. Thank you so much for your support of our Hilton Garden Inn and your recognition of our spectacular staff and the service they provide. Our goal is to provide comfort to all our guests who are away from home; your feedback allows us to monitor how we are doing. We loved having you as our guest and we can't wait to welcome you back! Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frank G wrote a review Nov. 2022
2 contributions
Night Manager is rude and very confrontational. We were with our hockeybteam, so parents and kids. If you are traveling with friends do not go here. Daytime staff is fine. The cleaning staff is good. The restaurant was good. Location is good.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Nov. 10, 2022
Dear Frank G, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner by every member of our team. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our staff. Thank you for staying with us and I hope you will consider coming back. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DMcDonell wrote a review Nov. 2022
Hamilton, Canada213 contributions86 helpful votes
Very clean room and nice pool. I didn't have a chance to try the restaurant, but the location was very convenient. It was walkable to several restaurants and a tim hortons just down the street, as well as the downtown government buildings.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Nov. 10, 2022
Dear DMcDonell, It sounds like we met your expectations; we are glad to hear it! Thank you for choosing our Hilton Garden Inn for your business travel needs and for taking the time to share a positive review on Tripadvisor. Hosting you was our pleasure and we hope to do so again anytime you need to return to Ottawa. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GD wrote a review Oct. 2022
2 contributions1 helpful vote
Fabulous haven of peace in the middle of downtown Ottawa. Great rooms, great food, great atmosphere, great people. This hotel is a little gem. They even have a swimming pool and speak other languages than English.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Oct. 30, 2022
Dear N455EVgd, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback helps us obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vicky W wrote a review Oct. 2022
1 contribution
1. Check-in was slow, and a mess, we stated many times that we reserved 2 rooms but only provided us 1 room, and need to check with the counter again for the other room. 2. Stupid way of working, since the elevator needs a room key to activate, why need to ask how many room keys we need, I suppose per person? 3. Breakfast is exhausting, line up for more than 1/2 an hour before getting a seat? All customers needed to provide our full names before entering and a waiter checked everyone's name manually. While booking the policy is not clear and many people actually did not buy the breakfast package and think that it is included. The waiter had to write down the room number and check with the front desk physically to see if the customer paid the breakfast fee and quite often if there is more than one room of customers eating breakfast together, the waiter only writes down one room number to check but not the others and customers need to check many times to confirm some rooms already paid but some rooms did not pay. 4. The charge for breakfast is a rip-off! We pay more than $23CAD per person for only 2 kinds of bread, one type of sausage, fried egg, potato wedges, bacon, assorted fruits, yogurts, and different types of beverages and that's it.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded Oct. 3, 2022
Dear vickywP9234OO, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$145 - US$177 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
175
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Hilton Garden Inn Ottawa Downtown - UPDATED 2023 Prices, Reviews & Photos (Ontario) - Hotel - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Ottawa Downtown
Which popular attractions are close to Hilton Garden Inn Ottawa Downtown?
Nearby attractions include Supreme Court of Canada (0.4 km), Bank of Canada Museum (0.5 km), and St Andrew's Church (0.3 km).
What are some of the property amenities at Hilton Garden Inn Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Ottawa Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Ottawa Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Ottawa Downtown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Grillhouse & Bar, Spin Kitchen and Bar, and Gooney's Sandwich Works.
Are there opportunities to exercise at Hilton Garden Inn Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Ottawa Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of Ottawa.
Are any cleaning services offered at Hilton Garden Inn Ottawa Downtown?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hilton Garden Inn Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.