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Holiday Inn Express & Suites Ottawa West - Nepean

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Traveller (52)
Room & Suite (54)
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Overview
  • Excellent50%
  • Very good37%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
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Additional information
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Rooms
Jul. 2Jul. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (279)
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Traveller rating
129
98
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9
11
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129
98
18
9
11
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All reviewspancake makergrocery store next doorhi expressmain roadjacuzzi suiteroom was cleanhot tubfree breakfastmin drivecheck in was quick and easyhot itemsrecommend this hotelthe general managerenglish muffinsyogurtenjoyed our stayhousekeeping staff
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1 - 5 of 265 reviews
Reviewed 4 weeks ago

Stayed here for 1 night. Rooms are spacious and beds are comfortable. AC certainly does not cool the room down at all and either needs servicing or adjusting. Breakfast was what one would normally expect with the added bonus of a pancake maker. Disposable cutlery...More

Thank travel4love
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 4 weeks ago

Dear travel4love, thank you for your honest feedback, we appreciate your comments as they allow us to make improvements to our facility and our service. If you could please message me directly with your name & guest room number, since I would like to have...More

Hotel's Favourite
Reviewed May 15, 2018

This was an Excellent Holiday Inn. Rooms were very spacious, clean. Area was quiet. Hotel is close to restaurants, coffee shops. They serve a hot and cold breakfast which was very good. Although close to a main road the room was very quiet.

Thank CS P
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 5 weeks ago

Dear CS P, thank you very much for choosing our hotel for your recent stay. We are so glad to hear that you enjoyed our guest rooms, our free breakfast & our convenient location! We hope to see you again soon!

Reviewed April 17, 2018 via mobile

I travel often for work and rely on a stable wifi connection to FaceTime with home. This hotel’s wifi was very poor. Connection often froze or dropped the line. If wifi is important to you then you should pass by this hotel.More

1  Thank Kevin M
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded April 18, 2018

Dear Kevin M., thank you very much for taking the time to bring this matter to my attention. I sincerely apologize for the inconsistent WiFi you experienced at our hotel. As discussed this morning, we will be looking into why this happened and do our...More

Reviewed March 13, 2018 via mobile

Middle of spring break and good price compared to those around. Friendly welcome good breakfast, nice pool and hot tub. Clean room, and upgraded to suite, nice! Two TV's , quite too. Fast elevator and easy parking.

Thank JKM007JKM
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded March 16, 2018

Thank you JKM007JKM! Glad you liked your stay with us & were upgraded to a suite, what a bonus! Our hotel has lots to offer & am happy that you enjoyed all our facilities. Hope to see you again soon!

Reviewed March 10, 2018 via mobile

Clean hotel. Good location. A very nice breakfast selection and extraordinarily helpful staff. Rooms are well maintained and you won't have to wait to get service for your room should you need anything.More

Thank nofrills11
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded March 12, 2018

Dear nofrills11, thank you very much for taking the time to complete a review on Trip Advisor. We are very happy to hear that you enjoyed your stay with us and that you found our hotel to be clean, well located & enjoyed our breakfast...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Breakfast Available
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$135 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$135 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (52)
Room & Suite (54)
Dining (5)
Pool & Beach (2)
Family and Play Areas (1)
Questions & Answers
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occams-razor
November 24, 2017|
AnswerShow all 4 answers
Response from Diana P | Property representative |
The hotel is not within walking distance to downtown, however if you walk 6 minutes to the Scotiabank on Robertson Road and take the # 97 bus downtown to Mackenzie King 1A, it is then an 11 minute walk to the Rideau Centre... More
0
Votes
Timothy A
August 17, 2016|
Answer
Response from Gutch2 | Reviewed this property |
If my memory is correct I believe it starts at 6 a.m. Perhaps check the hotel website for a better answer.
0
Votes
Room Tips
"upper floors away from the highway"
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"The suites are very nice"
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"If possible negotiate a suite which have bedroom living room and kitchenette"
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"Depends on season"
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