We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express & Suites Ottawa West - Nepean

Visit hotel website
Traveller (54)
Room & Suite (54)
Video
About
Location
Cleanliness
Service
Value
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Pool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea.
Read more
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
Location
Full view
Reviews & more
297Reviews
98Photos
2Q+A
50Room tips
Traveller rating
  • 141
  • 114
  • 20
  • 10
  • 12
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
all hockey teams beware this hotel is a nightmare! They make you sign a waiver 2 days before!! They split our team on 4 different floors then get mad at adults and children for wondering the halls. Very bad management planning as we could of all been on the same floor and not
Read more
Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded Dec. 14, 2018
Dear Kevin, we are sorry to hear that you did not enjoy your stay with us. Please allow me to explain that we cannot put all the teams on one floor because of the design of the hotel. Each floor is designed with the same floor plan which has a certain number of rooms with queen size beds and rooms with king size beds which are not suitable for families. So it is not bad management planning, it is a fact of the hotel's design, nothing that can be physically changed. We ask the teams to sign waivers which is a very common practice among most hotels in the country. Our hotel is delighted to host hockey teams and they typically have nothing but good things to say about us so we regret you did not have the same experience.
Read more
My wife and I were looking for a nice inexpensive and convenient hotel located not too far from Scotia Bank Place and the factory outlets and we found it. Located less then 10 minutes from the rink and stores this relatively new hotel is perfect for an inexpensive stay. They
Read more
Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded Dec. 7, 2018
Dear Marc T., thank you very much for taking the time to complete a guest review on Trip Advisor. Our hotel is very close to not only the Canadian Tire Centre & Tanger Outlets but also Bayshore Shopping Centre. We are very pleased to hear that you enjoyed our complimentary hot buffet breakfast & that you will stay with us again next time you are in Ottawa. Thank you very much for your stay & all the best for the holidays!
Read more
Stayed here on family vacation for 1 night going to watch an Ottawa Senators game. The hotel was beautiful and clean, a 30 minute drive to the sights downtown and a shorter commute to the Canadian Tire Centre where the Ottawa Senators play. 6 floors and elevator was quick. Free
Read more
Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded Nov. 8, 2018
Hi ontariomom870, thank you for your great & very thorough review! We are so happy to hear you enjoyed your stay & found the hotel clean & yes we do have lots of parking! I apologize that you were disturbed by the staff in the morning and will definitely follow up to prevent this happening again. Thank you for your stay & we hope that you will be back soon! All the best,
Read more
Came here during the Labour Day weekend. It was packed. I had a lot of meetings and told them I could not check in until almost midnight so don't give my room away. They didn't. The front desk staff were very helpful and understanding. The room was good. Bed was big and
Read more
Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded Sep. 10, 2018
Dear Kamiizumi, thank you very much for your review & we are pleased to hear you enjoyed your time with us over the Labour Day weekend! Happy to hear you liked our beds & found our staff very helpful. We will look into your feedback about the shower pressure. Thank you for your stay & we hope to see you again soon! All the best,
Read more
A short overnight stay to attend a funeral. Room clean and comfortable. Easy access and parking good. Comfortable bed and room was very quiet and well lit. Friendly staff and a very good breakfast. Appreciate recycle efforts. Suggest a nite light for bathroom. Only negative is
Read more
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded Sep. 7, 2018
Dear Brian B., thank you very much for taking the time to write a review about the Holiday Inn Express Ottawa West. We are happy to hear you found our guest rooms clean & enjoyed our complimentary hot buffet breakfast. We appreciate your suggestion of a nite light! In regards to the taxes, they are always in addition to the base room rate & this is stipulated on every confirmation email & our website. Thank you for your stay & I hope we will have the pleasure of your company in the near future. Sincerely,
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementHoliday Inn Express & Suites Ottawa West - Nepean
Suite
Photo provided by managementHoliday Inn Express & Suites Ottawa West - Nepean
Guest room
Photo provided by managementHoliday Inn Express & Suites Ottawa West - Nepean
Guest room
Photo provided by managementHoliday Inn Express & Suites Ottawa West - Nepean
Guest room
Photo provided by managementHoliday Inn Express & Suites Ottawa West - Nepean
Guest room
PreviousNext
12345611
Does this hotel have driver accommodation for free? For group that reserves 20 rooms and more.
Hi Jet734347, it would depend on the hotel's occupancy, please reach out to the sales department at 613-690-0107 to confirm whether we can offer this benefit. Thank you for your inquiry, Diana
0 votes
Show all answers
what time is the breakfast buffet served
Breakfast is from Monday to Friday 6 till 9:30 and from 7 to 10 on Saturdays & Sundays
0 votes
Show all answers
"Stayed in room 203"
"I was on 6th. Room was very nice"
"upper floors away from the highway"
"The suites are very nice"
"If possible negotiate a suite which have bedroom living room and kitchenette"
PreviousNext
12345610
PRICE RANGE
US$98 - US$163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites nepean
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
115
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing