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All reviewspancake makergrocery store next doorhi expressmain roadjacuzzi suiteroom was cleanhot tubfree breakfastmin drivecheck in was quick and easyhot itemsrecommend this hotelthe general managerenglish muffinsyogurtenjoyed our stayhousekeeping staff
Stayed here for 1 night. Rooms are spacious and beds are comfortable. AC certainly does not cool the room down at all and either needs servicing or adjusting. Breakfast was what one would normally expect with the added bonus of a pancake maker. Disposable cutlery...More
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 4 weeks ago
thank you for your honest feedback, we appreciate your comments as they allow us to make improvements to our facility and our service. If you could please message me directly with your name & guest room number, since I would like to have...More
This was an Excellent Holiday Inn. Rooms were very spacious, clean. Area was quiet.
Hotel is close to restaurants, coffee shops. They serve a hot and cold breakfast which was very good. Although close to a main road the room was very quiet.
Thank CS P
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 5 weeks ago
Dear CS P,
thank you very much for choosing our hotel for your recent stay.
We are so glad to hear that you enjoyed our guest rooms, our free breakfast & our convenient location!
We hope to see you again soon!
I travel often for work and rely on a stable wifi connection to FaceTime with home. This hotel’s wifi was very poor. Connection often froze or dropped the line. If wifi is important to you then you should pass by this hotel.More
1 Thank Kevin M
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded April 18, 2018
Dear Kevin M.,
thank you very much for taking the time to bring this matter to my attention. I sincerely apologize for the inconsistent WiFi you experienced at our hotel. As discussed this morning, we will be looking into why this happened and do our...More
Middle of spring break and good price compared to those around. Friendly welcome good breakfast, nice pool and hot tub. Clean room, and upgraded to suite, nice! Two TV's , quite too. Fast elevator and easy parking.
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded March 16, 2018
Thank you JKM007JKM! Glad you liked your stay with us & were upgraded to a suite, what a bonus!
Our hotel has lots to offer & am happy that you enjoyed all our facilities.
Hope to see you again soon!
Clean hotel. Good location. A very nice breakfast selection and extraordinarily helpful staff. Rooms are well maintained and you won't have to wait to get service for your room should you need anything.More
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded March 12, 2018
thank you very much for taking the time to complete a review on Trip Advisor. We are very happy to hear that you enjoyed your stay with us and that you found our hotel to be clean, well located & enjoyed our breakfast...More
The hotel is not within walking distance to downtown, however if you walk 6 minutes to the Scotiabank on Robertson Road and take the # 97 bus downtown to Mackenzie King 1A, it is then an 11 minute walk to the Rideau Centre... More
The hotel is not within walking distance to downtown, however if you walk 6 minutes to the Scotiabank on Robertson Road and take the # 97 bus downtown to Mackenzie King 1A, it is then an 11 minute walk to the Rideau Centre which is the main shopping centre in downtown Ottawa and a 5 minute walk to Parliament Hill, the National Gallery and the historic Byward Market.