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Best Western Plus Ottawa Downtown Suites

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#8 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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Best Western Plus Ottawa Downtown Suites
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1,371 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
Toronto, Canada
Reviewed 9 June 2016

Stayed one night and attended two meetings at this hotel. The good stuff about the Best Western on O'Connor: the rooms are large, the hotel is very quiet, the bed is super comfortable and there's a Keurig coffee machine in the room. The catering is superior: the food is very good. The not so good stuff: the whole place is...

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Helpful?
Thank Karen C
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Karen C, Thank you very much for sharing your review on Trip Advisor. We very much appreciate it and are pleased to hear that you had an enjoyable stay with a few exceptions. For those exceptions we are truly sorry. Our elevator modernization is almost complete and we will have two brand new lifts very shortly. We appreicate your...

Deep River, ON
Reviewed 8 June 2016

Too bad the bedroom air conditioner is so noisy. The king suite is roomy, comfortable well equipped with mini-fridge, microwave oven, two TV's. Good breakfast with lots of space. Parking, underground is an additional charge. The jetted tub was a welcome luxury, in the king suite.

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Helpful?
Thank Northerner_65_12
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Northerner_65_12, We appreciate your review and taking the time to share your experience. We're happy to hear that you had an enjoyable stay but sorry to hear that you experienced a rather noisy air conditioner. Please feel free to reach out to myself at your leasure so perhaps we can look into its condition. I can be reached at...

Tibooburra, Australia
Reviewed 8 June 2016

Arrived in Canada ..Cool..by coach..pulled up outside excellent because it was raining lightly. Our group from Australia..mustered in lobby..okay in size..bigger than some smaller than others..room cards handed out smoothly..lifts average size and speed.. Room was clean..two queen beds very comfortable..( have not had a bed on tour) the pillows for some reason are very soft in this part of...

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Helpful?
Thank Outbackbadge
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Oubackbadge, Thank you very much for taking the time to share your thoughts on your recent stay with us. We very much appreciate it and enjoyed having you as our guest. Besides our hotel it seems like you were able to get out and explore all that Ottawa has to offer. We hope that it was an enjoyable experience....

Moncton, Canada
Reviewed 7 June 2016

Everything about the hotel was great. The staff were very friendly from front desk to cleaning staff , terrific delicious above average breakfast, parking was good, clean room was a suite with kitchenette that was fully stocked, very comfy bed, walking distance to downtown. Loved everything about the hotel. There was only one elevator working because they are working on...

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Helpful?
Thank oickles
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear oickles, Thank you very much for taking the time to share your review with the Trip Advisor Community. We are thrilled that you enjoyed your stay and our staff were so friendly. We're sorry about the elevator, but the modernization is almost completed! We appreciate your patience. We look forward to seeing you again! Regards, Andrew Busing Front Office...

Harrisburg, Pennsylvania
Reviewed 6 June 2016

I was very impressed with this hotel. Best Western is not usually a chain I consider. This particular hotel however was outstanding. The hotel is very clean, recently renovated and has the friendliest staff I have experienced from the front desk to the cleaning staff. The room was very clean and the bed comfortable with great towels. The complimentary breakfast...

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Helpful?
Thank jjcnpa
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear jjcnpa, We are thrilled and very appreciative of your review! We are so happy to hear that we were able to wow you. Thank you very much for your kind words. We're so happy to hear that you found your suite to be comfortable and clean and our staff were so friendly. They will be very pleased to hear...

Florida
Reviewed 6 June 2016

Excellent choice to stay for the family vacation. Parking is comfortable, breakfast was sumptuous. I would have loved this location to be nearer to the parliament hill, however it is not that bad, around 1 mile walk.

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Thank FamilyTraveller2020
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear FamilyTraveller2020, Thank you very much for taking the time to share your review on Trip Advisor. We very much appreciate hearing from our guests. We are thrilled to read that you enjoyed your stay with us and that our hotel worked well for you. We hope that you will join us again soon for your next family vacation to...

Reviewed 5 June 2016

Everything about this hotel is great. Wonderful hot/cold breakfast. Wonderful comfy beds with large TVs with full cable. Great location close to everything. All wonderful restaurants are a few minutes walk from this fabulous hotel. I stay here annually for the last 5 years and it only gets better. Coffee is wonderful.

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Helpful?
Thank Yvonnepotter
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Yvonnepotter, It was a pleasure to read your review. Thank you for taking the time to review your stay and thank you for being a loyal guest! We very much appreciate you returning to us year after year! We are thrilled to hear that you enjoyed your stay with us and look forward to seeing you in year 6!...

Reviewed 5 June 2016

Good location – about 10-15 min walk to the central area of Ottawa. We found the room too hot but that might be down to not using the controls. Room size was good. Unfortunately we had very noisy neighbours that woke us up. Nice clean room. Underground parking available.

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Helpful?
Thank Jay K
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Jay K, Thank you very much for taking a moment to share your stay with us. We very much appreciate it. We're sorry to hear that your room temperature was too hot and that you had noisy neighbours! Our staff is always here to assist our guest with any issues that they may have; 24 hours per day. Thank...

Calgary, Canada
Reviewed 4 June 2016

I just needed to stay one night in Ottawa and wanted to book through Air Miles. I initially "trapped" into the misleadingly named "City Centre" Best Western, but was able to change it. I am so happy I was indeed able to change. Maybe the "City Center" place is nice too, but this one definitely was worth it - and...

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1Thank JacquesXP
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear JacquesXP, We would like to thank you for staying with us and for taking the time to share your experience on Trip Advisor. We're sorry to hear that you had challenges finding the right hotel location through Air Miles but happy that you found us in the end! It's wonderful to hear that you enjoyed our hotel and breakfast....

Toronto
Reviewed 4 June 2016 via mobile

Booked this hotel as for it was around the corner from a job I was doing. To go the block and half to the hotel almost took me 20 minutes due to the heavy one way traffic of people getting onto a major highway. The entrance to the hotel is of course on this one way street and also had...

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Helpful?
Thank vidman2006
BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear vidman2006, Thank you very much for taking the time to share your experience on Trip Advisor. We are very sorry to hear that you had challenges during your stay and that it was not a restful one. Ottawa is currently undergoing infrastruction changes throughout our City in order to perpare for Canada's 150th Birthday Celebration in 2017 and the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 

Additional Information about Best Western Plus Ottawa Downtown Suites

Address: 377 O'Connor St, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Region: Canada > Ontario > Ottawa
Price Range: $132 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ottawa Downtown Suites 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Orbitz, Hotels.com, Best Western, Travelocity, Priceline, Cancelon, getaroom.com, HotelQuickly, Evoline ltd, TripOnline SA and HotelsClick so you can book your Best Western Plus Ottawa Downtown Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western
Best Western Plus Ottawa Downtown Suites Ontario
Hotel Style:
#3 Family Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#3 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Ottawa Downtown Suites staff and other travellers.
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Questions? Get answers from Best Western Plus Ottawa Downtown Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid street view rooms and connecting rooms for noise.”
 of 5 bubbles OBreadO, 18 Mar 2017 | Read review
“Room 408 overlooks Gladstone, comfy”
 of 5 bubbles Born2runLondon, 6 Mar 2017 | Read review
“location of the room is very noise at noite”
 of 5 bubbles lisaniasr, 28 Feb 2017 | Read review
“We were at the end of the hall and the room was very quiet.”
 of 5 bubbles ctichel1, 25 Feb 2017 | Read review
“Hotel is located in a primarily residential area and I feel that all rooms would be acceptable.”
 of 5 bubbles PapaHow, 15 Feb 2017 | Read review
5 of 5