Awesome staff and rooms. You really feel comfortable in this place. Staff are so welcoming, room and its kitchen are almost fully furnished and very clean, with a good restaurant menu. It is located at the heart of the city with easy access to East and West, just several km to the city attractions and dinning streets. Not to mention, a food basics in neighbourhood is a plus.
We traveled to Ottawa this past weekend, July 16-19, to finally visit our family including our two granddaughters. We have stayed in the Best Western Plus Ottawa City Centre in the past so we were happy to return and were not disappointed. This is a nice mid-range hotel that features comfortable rooms and a welcoming staff. The Covid cleaning protocols in place are good and we felt the hotel was clean and well maintained. Note: During this time, there is no daily cleaning of the room due to the protocols when you are on a multi-day stay but towels and amenities are replaced easily upon request and garbage is removed daily. We would recomend this hotel.
I was dissatisfied about the front desk service. I asked to get fix the issue with the toilet for the second time in 2 days. The problem got temporary fixed the first day. I was severed with a quick positive response from a young, smiling and courteous staff member. I wasn't to bothered when I found out that the problem wasn't completely fixed at my return to my room the same day. The second day, the toilet was still broken and when I asked to get it sorted out because the smell in the room was getting bad, my family and I couldn't use the toilet and the celling fan wasn't working either. I was served with a "There is nothing I can do right now. Just shot the bathroom door and the fan will get rid of the sent". Of all 5 staff members that I have seen working there, the one that gave me that answer seemed to be older in seniority. The senior staff wouldn't believe me when I told her that the bathroom fan isn't working. The reason why I didn't give 1/5 review is because at the end, the toilet got fixed but I had to complain and mention multiple times that this is unacceptable condition plus I had to argue about it to get proper service.…
Great location and staff. Absolutely wonderful experience. We had a two week stay and had no complaints or problems. Free parking with lots of space.Highly recommended for families. With good eating places nearby
We had the worst experience in this hotel room had odor mattress was sinking not the best sleeping night shower was too low had to bend your knees take shower sink was plugged had to wait 2-3 minutes wait before opening the water again..when talked to the front desk she simply said sorry for your experience..
triple check your rates on-line before committing. They will have many excuses why the rates change. Regardless that you have stayed there for 23 years and are a platinum member. Best Western Plus Ottawa City Centre has changed for the worse. They use to be untouchable with their hospitality. There are other hotels that would love your business. Even Glo (Best Western) where i stayed the previous time due to sold out at my regular spot. They even gave me a Breakfast for the pricing i usually pay at BW Ottawa. Disappointing, after 23 year to be treated like this. From getting great rooms ( as per request) to getting what they give me, to over charging now. What Happened??
We needed a room with facilities for a disability, and our needs were supplied .The staff were very helpful and cheerful.. The room, clean and well supplied. The restaurants was adequate, not elegant dining, but friendly and the food was good.
We stayed at this hotel due to its proximity to The Ottawa Civic Hospital, where my father is ill. Our stay was almost a month in total, mostly just me but my sisters did join me at times. I stayed in a suite with 2 beds and a kitchenette, full size fridge and hot plate along with plenty of coffee and microwave. I liked that room service wasn’t every day and you could schedule it when you needed. The beds are very comfortable and tv offers every channel available and Chromecast. There is also a laundry facility on site. The restaurant food and service was amazing, great menu and taste. Management went above and beyond to take care of me & my sisters when we needed a place to land. Thank you so much to all the staff and management. We will definitely see you again.
Wow! First time here and it was perfect. I just arrived on the go and there was some place left for the night for me. The service was very nice and friendly. The room was great and large. Love it. The bed was also very comfortable. A great place to stay in Ottawa.
The hotel was noisy and people talking loudly or playing music in the middle of the night! No respect for others that might have younger kids sleeping. I had someone at 2am talking loudly next door. The shower in the room wasn’t working as it should be. I am not sure but this is the 1st time that my stay in a hotel wasn’t enjoyable as I never had restful nights after having been out and about all day long visiting Ottawa. May be rooms need more soundproofing? Or get customers to at least have some guidelines when and when not to be loud?