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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20-08-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Chateau Laurier
Updated 20-08-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau.
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Location
Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
1 Rideau Street, Ottawa, Ontario K1N 8S7 Canada
Getting there
Rental CarsSee car hire from US$26/day
4146Reviews32Q+A100Room tips
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My sister and I stayed at the Fairmount Chateau Laurier for four days in September 2021. Will never stay here again. The first morning I woke up and saw a makeup stain on the bottom of the duvet facing down. NOT MY MAKEUP! Obviously, they just turned the duvet over. I didn't flip out, I just called down for a new duvet Had to ask twice. They brought a new one up and then cleaned our room while we were out that day. Without telling us. Just glad I used the safe. The next morning I made coffee only to turn the cup around to take a sip and saw and bright red lipstick print on the rim. This time, I did flip out. So I called to have the Hotel Manager come to the room. They sent a very young, very impatient person to role her eyes at me. Talk about adding insult to injury. This would have been horrifying before Covid. I don't have the words to describe how disgusted I am at the lack of Covid protocol. This isn't even basic cleanliness. This hotel is dangerously dirty!!!!! And then, to top it all off, they charged us for using the parking garage for four days when we only stayed in it for two days. When we pointed out the mistake, they lied and said we were supposed to tell them when we weren't using the garage even theough they gave us tickets to punch to enter and leave the garage. The person who checked us out of the hotel was the same person who checked us in and he did NOT tell us that. Seriously, what is happending to the world???…
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Date of stay: September 2021
Value
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Service
Room Tip: Don't stay here.
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Helpful
Hotel's Favourite
Just got back from a long weekend at the Fairmont. The hotel is absolutely beautiful! The architecture is amazing, lobby, rooms, and all public spaces are incredible. Very Old World charm but completely renovated. Stayed in a Gold level room which gave us access to breakfast every morning in the Gold Lounge as well as Happy Hour and desserts nightly. Well worth the extra price. The room was very large, comfortable and updated with everything you'd need. The staff at the Gold level were all amazing and could not have been more helpful, polite and friendly. As we were in town to skate the Rideau Canal the concierge at the Gold Level hooked us up with a company that delivered our ice skates directly to the hotel in 15 minutes. And we were able to keep them for the day for less than a 2hr rental in other places. I highly recommend the Fairmont and also the upgrade to the Gold Level.…
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Upgrade to Gold Level
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1 Helpful vote
Helpful
Response from ChateauLaurier, Manager at Fairmont Chateau Laurier
Responded Feb. 6, 2020
Our mission is to turn moments into memories and it is always so good to hear when we have been successful. We agree our team on the Gold floor is amazing! Rest assured that we will share your compliments with them and we know they will be delighted that you took the time to recognize their service. We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations
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Visited on our way back to Maine from Montana. Chose to stay in a hotel with some history and character. Fairmont is downtown in a great location. Room was small, especially the bathroom and parking is a pain.
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: Get a feel for the square footage before reserving.
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Helpful
Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded today
Thank you for sharing your comments with us. You can rest assured that we take your feedback to heart. We look forward to welcoming you again one day. Sincerely, Patrick Vincelette Director of Rooms
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(This review relates to a previous stay at the Chateau during August, not our most recent stay). The hotel is beautiful, but the level of service does not match the nightly cost. The hotel needs to take time to train new employees on how to provide the quality of service we expect. Examples: - We requested a crib which was never delivered to our room. When it was finally delivered, the hotel had no sheets except a new set which had never been washed. - When calling to ask for bar-service at 10 pm, I was informed that everything in the hotel had shut down and no alcohol was available. I then went to the bar in person and picked up some champagne. The concierge staff should be fully aware of your hours and services. - The quality of service at the patio was poor. The server was covering too many tables and my breakfast was poorly cooked. Eggs over-easy were still mostly raw. Other tables were making complaints and having great difficulty.…
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Date of stay: August 2021
Location
Service
Sleep Quality
Helpful
Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded yesterday
Our mission is to turn moments into memories and we regret that we failed to do so on this occasion. We do hope we have the opportunity to show you true Fairmont hospitality one day. Sincerely, Patrick Vincelette Director of Rooms
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This is a great hotel worthy of a 4 1/2 Star (I bumped it to a 5 as there was no 4 1/2 choice). Everything about this place was awesome: the rooms, the ambiance, the staff, its location (close to everything)....we loved it. Many others that we were staying with (...we were there for a wedding) did have 'concerns' with the restaurant inside the hotel however which included: not best quality for the prices charged & lengthy wait time. I see countless places throughout the city with a sign "now hiring": although I don't know the situation with this restaurant. It seems since Covid, many restaurants struggle with getting adequate staff. As far as the hotel itself, I would highly recommend it. My wife & I chose to go off-site to dine, so I can't comment on the restaurant...was just sharing what other guests were saying.…
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Try to park off-site; it is $40 / day here.
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Helpful
Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded 2 days ago
Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you again soon. Sincerely, Patrick Vincelette Director of Rooms
Read more
LOCATION
CanadaOntarioOttawa
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Claim Your Listing Frequently Asked Questions about Fairmont Chateau Laurier
Which popular attractions are close to Fairmont Chateau Laurier?
Nearby attractions include Jigsaw Escape Rooms (0.4 km), Escape Manor Byward Market (0.3 km), and Rideau Canal National Historic Site (0.07 km).
What are some of the property amenities at Fairmont Chateau Laurier?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Chateau Laurier?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Chateau Laurier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Chateau Laurier?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Fairmont Chateau Laurier?
Conveniently located restaurants include La Bottega Nicastro, BeaverTails, and The Brig Pub.
Are there opportunities to exercise at Fairmont Chateau Laurier?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Fairmont Chateau Laurier located near the city centre?
Yes, it is 0.3 km away from the centre of Ottawa.
Are any cleaning services offered at Fairmont Chateau Laurier?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Chateau Laurier?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Chateau Laurier offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.